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PREPARE FOR WORK…

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PREPARE TO WORK IN BUSINESS ENVIRONMENT

OBJECTIVES

At the end of the unit you should be able to:

Work within organizational requirements Work in Teams Develop effective work habits Demonstrate proper grooming habits

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KNOWING YOUR ROLES, REQUIREMENTS AND RESPONSIBILITIES

Companies mission/vision, goals, objectives and plans

Procedures and policies manual

Quality and controls manual

Job descriptions

Occupational Health & Safety policies and procedures programs

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ORGANIZATION PLANS

The corporate plan/strategic plan include the big picture for the organization with a period of 5 years

The tactical plan covers a minimum of 3 years

The operational plan up to 1 year

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WHAT IS THE PURPOSE OF A MISSION STATEMENT

Inform customers of the company's goals, objectives and vision of the organization

This document can be adjusted at any time by the company

It is usually displayed at a strategic location visible for its employees and customers

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POLICIES AND PROCEDURES MANUAL

These manuals contain the policies that are used to govern the institution’s procedures

Procedures are the steps to carry out the functions of the business

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ACTIVITY 1

Write down one of the policies and one procedures you think an organization should have?

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QUALITY CONTROL MANUAL

This manual contains the standards in which the transaction of the company should be performed

This document is chiefly used by auditors to ensure the company is following procedures

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JOB DESCRIPTIONThis is a document that you should

receive at the commencement of employment

It comprises of the tasks, duties and responsibilities of the particular job

The responsibilities of your employer

Provision of an environment that is:

clean and hazard-free safe and healthy free from discrimination and sexual

harassmentAnd also: To provide opportunity for career

advancement ...10

The rights of your employer

The right to dismiss an employee if he should:

Commit a criminal offence

Cause an accident through negligence or carelessness

Commit acts of disloyalty such as revealing confidential information

To instruct employees on how to do the job that is expected of him/her

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•Obeying lawful orders

• Attendance / punctuality

• Taking an interest in the products/services

• Maintain safety and health

• Ensure confidentiality

Employees Responsibilities

Employees rights

Knowing the terms and conditions of own employment

Safety and care with respect to occupational health and safety policy

Right to union representation

Confidentiality of information

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LEGAL RIGHTS OF THE EMPLOYEES

Resignation by employee:employer should be given a notice period of

two weeks or as agreed in the employment contract

Redundancy by employer:employee should be given a notice of 4 weeks

(or pay in lieu of!!!)

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PROCEDURE FOR DISCIPLINE UNDER JAMAICAN LAW

Discussion of the issue/problemDetails of disciplinary action

Oral warningOral warning followed by writtenSuspension (or action as stated in the

disciplinary procedures agreed by union or otherwise…)

Dismissal (or as agreed…)

NOTE: No disciplinary action should be taken against the delegate of a union unless the circumstances is discussed with union representative

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EFFECTIVE WORK HABITS: ACHIEVED THROUGH CREATING A BALANCE BETWEEN COMPETING PRIORITIES!! :

Apply time management strategies“To do” listDuty schedule

Allow yourself to become trainable so you can improve your performance

Acquire knowledge and skills to go beyond your current performance!!

Use reminder systemsPrioritize daily activities based on:

Importance Urgency

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TIPS As a worker you have the task of

helping your manager and organization save time in order to meet deadlines.For you to do this, you need to

understand how to make use of your time…

How do you do this???

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PROFESSIONAL GROOMING

Each company has a dress code --- follow the procedure

Adhere to the rule and ensure that your uniform is properly laundered

Practice good hygiene

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T ogether E veryoneA chievesM ore

TEAMWORK

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HOW CAN I CONTRIBUTE AS A MEMBER?

Communicating and sharing Including everyone Accepting some responsibility Encouraging and praising other team members Proving yourself to be a reliable team member

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WORKING IN A TEAM

Everyone in an organization work in a team.

Each team is given different tasks that should be completed at the end of the day

It is important to know and observe the lines of communication within your working environment so that when problems arise you do not side step your supervisor or team leader

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WORKING IN A TEAM (CONTINUED)

Every team member is to be aware of their leader and follow the reporting procedures of the company

Constructive feedback is simply a response given to each team member to either improve a performance or motivate a discouraged worker

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CONFLICTS WITHIN THE TEAM

Usually arise when you try to:Attack a team memberDemand or boss around othersShow angerGet your way at the expense of othersTardiness within the team

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CONFLICTS WITHIN THE TEAM

Disregarding time lines or work dead lines

Lack of respect to supervisors and others

These potential signs should be avoided in the team

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HOW TO HANDLE CONFLICT

Conflicts are simply disagreements that will occur within the workplace either with your internal or external customers

In working together as a team it is important for each member to understand and respect each other point of view so that conflicts can be avoided

TeamworkWhat brings strength in a Team? Respect Trust Emotional Support Good communication Interpersonal skills

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TERRIFIC TEAMWORKTerrific teamwork is

the foundation for quality, consistency and great customer service

Working together as a team is critical if your company is to be successful

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IN SUMMARY…THE HALLMARK OF AN EXCELLENT WORKER

Reports to work on timeDoes not need constant supervisionPerforms assigned tasks efficientlyDisplays initiativeDisplays good work ethicsWorker is conscientious and reports to

workFaithful to employer… loyal to

organization

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Completes tasks on time and as required following instruction seeking clarification of instructions or

responsibilities

Displays a non-discriminatory attitude in all contacts with other staff, client or management.

Exercises tact when dealing with people, treating each person with the same level of respect and care

using interpersonal skills such as: openness, honesty, trust

The Hallmark Of An Excellent Worker

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How will you know if you have achieved the “Hallmark of an excellent worker”!!!!• Performance appraisal• Feedback from supervisors, colleagues,

customers…!!!

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Excellent worker Award

Your name:

THINGS TO FIND OUT

Company’s

mission, vision and goal etc. reputation,

goods and or services

• Name of interviewer

• Date, time and location of the

interview

•Job specification for employment

INTERVIEW TECHNIQUES

Dressing for the interview Interview questions and answers Do’s and don’ts Resume~ writing Job application form How to answer questions Thank you letter

DRESSING TO IMPRESS

Is my attire appropriate for the job I am applying for?

Too dressy To outrageous Just right

POSTUREUPRIGHTSLOUCHING

GESTURES HAND MOVEMENT

EYE CONTACTROAMING EYESSTARES

QUESTIONS ASKED DURING AN INTERVIEW

Q1. What are your strengths?Q2. What are your weaknesses?Q3. What are your skills?Q4. What are your interest?Q5. Why should we hire you?Q6. Tell me about yourselfQ7. What do you know about this company?Q8. Do you consider yourself a leader, or follower?Q9. What motivates you?Q10How well do you work under pressure?Q11How well do you handle criticisms?Q12Why do you want this job and what do you have to

offer?Q13What are some of your short term goals?

HOW TO ANSWER INTERVIEW QUESTIONS

Most questions that will be asked, may be answered easily with the resume’ in mind.

What they asked is what you told them on paper

Find the part of the resume’ that fits the question. E.g. Q1 it may be found in the experience, education or skill set. So, if experience, speak to that part which shows your strength……

WHAT ARE YOUR GREATEST STRENGTH / WEAKNESSES?

STENGHTS: Using experience - Using skill –

WEAKNESS Using education –

Do you consider yourself a leader, or follower?

I am the president of my youth club and was member of the prefect body at school.

my friends are always depending on me to help them with anything that deals with a lot of detail such as application forms.

THINGS NOT TO DO AT AN INTERVIEW Don’t lie

Don’t be late – arrive 20 min early to fill out application form

Don’t wear dangling earrings. A knob is best.

Don’t wear bright colours – grey, navy blue, black and brown, are considered best.

Don’t carry cell phones, if you do, turn them off

Don’t speak negatively about your past employer

Do not use slang, chew gums, show tattoo or body piercing

ALEXANDER PINOCCHIOSAVOY CRES., CHRISTIANA P.O. MANCHESTER

TEL.964 – 2354,CELL 375 – 4563E – MAIL PINOCCHIO@STORY.COM

___________________________________Experience:

CYTEC Inc. 1999 – 2003 Files clerk

Education: Maggoty High 1995 – 1998 2 subjects

Skills: Hardworking

Qualification: CXC 1998 Math CXC 1998 English

References: Mr. Lacataraa Alcatrazbug

SupervisorLizardtrap Accounts Receivables% minceants Rd. Kingstom 10Tel. 375 – 0000, cell 375 – 1111E – mail lizy@bate.com

FILLING OUT THE APPLICATION FORM TRN 10343678 ID number - national ID, passport or driver’s

license NIS number Surname first name middle name D.O.B Address Telephone H cell Work_____

Karrot DistrictMelan P.O.Manchester

August 13, 2009

The Human Resource ManagerJamaica Irish Potato Company LimitedBreadfruit P.OManchester

Dear Mrs. Kone

Re-Interview August 12, 2009

I am grateful for the interview opportunity given to me by your company yesterday. I came away having a clear understanding of what is required of a file clerk in your firm.

Thanks for such an opportunity. I was especially delighted to meet Mr. John Musketeer sr. Do convey my best wishes and thanks to the team, Mr. Douet Rakoon, Mr. John Musketeer jr., Mr. Jackie Musketeer sr. and yourself Mrs. Kone.

Looking forward to hearing from you.

________________Florizel Beckford

ACCEPTANCE OF THE JOB

Before an individual is awarded employment he/she may have to complete several interview process before hand

If the interview (s) are successful they are then given an offer: Contract for Service

ACCEPTANCE OF THE JOB

This contract for service will highlight Terms and conditions of their employment

Then he/she is given an Job Description Detailing tasks to be completed.

QUESTIONS &

ANSWERS