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Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March 25, 2015, Noon-1:00 p.m. ET

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Page 1: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

Workplace Peer Support – It Works!

Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March 25, 2015, Noon-1:00 p.m. ET

Page 2: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Important! Send questions/comments to:‘All Participants’

Page 3: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Presenter

Lyne WilsonNAV CANADA

Page 4: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

1. What is Recovery? What is Peer Support?2. Peer Support Guidelines and the Mental Health Commission of

Canada (MHCC)3. NAV CANADA’s Mental Health Peer Support Program

• Why introduce the program -How they did it• Objectives of program• How to measure success• Strategic Pillars – the next 5 years

4. Questions

Agenda

Page 5: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

What is Recovery?Recovery focuses on people recovering a quality of life in their community while striving to achieve their full potential.

The concept of "recovery" in mental health refers to living a satisfying, hopeful, and contributing life, even when mental health problems and mental illnesses cause ongoing limitations

What is Peer Support?Peer support is a supportive relationship between people who have a lived experience in common.

Page 6: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Guidelines for the Practice and Training of Peer Support

MHCC and Peer Support

Page 7: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

Light the Way - Mental Health Peer Support Program

Page 8: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

• Private, non-share capital company

• November 1, 1996• Regulated by Federal

Government on Safety Performance

• ~ 4800 employees

About NAV CANADA

Page 9: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Mental Health Strategy – Healthy Minds

Page 10: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Why introduce a Mental Health Peer Support Program?• Canadian statistics – 1 in 5 suffer from mental health• Success from other internal peer support programs• It’s the right thing to do!

Page 11: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

How did we do it?• Buy-in from senior management and unions'

leadership

• Partnership Committee

Page 12: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Objectives of our Mental Health Peer Support Program

• Support employees coping with mental health issues, either personally or through a loved one, to find their own path to recovery;

• Reinforce organizational core values and build a supportive community at work; and

• Recognize and value the potential for broader societal change by championing mental health peer support in our workplace

Page 13: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Recruitment and Selection• Recruitment process

• Selecting the right peers

– Hope

– Communication

– Trust

– Self-Care

– Confidentiality

• Training

Page 14: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Launch of Light the Way• October 2012

Page 15: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

• How has the program been doing since it’s implementation?• How will we measure success?

Page 16: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

• Decrease in both short term and long term disability

• Increase in Employee Assistance Program (EAP) utilization

• Increase in psychologists costs in benefits plan

Metrics

Page 17: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

NAV CANADA’s Mental Health Strategic Pillars – the next 5 years

Anti-Stigma•Creating a culture where employees feel free to raise their issues

Prevention•Awareness and skills to deal with occurrences; actions taken to prevent occurrences

Early Intervention•Support employees through challenges, disability and return to work

Sustainability•Monitor and evaluate

Promotion/Support•Awareness of resources and support available

Page 18: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Page 19: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Questions?

Page 20: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

ResourcesMental Health Commission of Canada – Peer Support and Guidelines for the Practice and Training of Peer Support- Freewww.mentalhealthcommission.ca

Download the National Standard of Canada for Psychological Health and Safety in the Workplace (the Standard)- Freewww.csa.ca/z1003

Peer Support Accreditation and Certification (Canada)www.psac-Canada.com

Page 21: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Date: April 29, 2015 at 12:00pm to 1:00pm ETTopic: Awareness and Impact of Mental Health in the WorkplaceSpeaker: Mood Disorders Society of Canada

To watch our past webinars, visit our website at:www.mentalhealthcommission.ca/English/workinar

Next Workplace Webinar

http://www.mentalhealthcommission.ca/English/workinar
http://www.mentalhealthcommission.ca/English/workinar
Page 22: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Join the ConversationCommunicate. Contribute. Collaborate.

COLLABORATIVE SPACES is an online repository and conversation place for mental health in Canada. Share mental health information with others and learn from others as they post. The

more you contribute, the more robust a resource it will be!

http://www.mentalhealthcommission.ca/English/spaces

Page 23: Workplace Peer Support – It Works! · 25.03.2015  · Workplace Peer Support – It Works! Lyne Wilson, Director, Human Resources and Employee Relations, NAV CANADA, Ottawa March

@mhcc_ #workplaceMH #StandardCda

Thank you

Contact us: [email protected]: www.mentalhealthcommission.caFollow us:


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