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UTS SHOPFRONT Working with the Community

ANNUAL REPORT 2012

The program provides a practical and innovative model that enables

students to enrich their learning experience through participation in broader

communities. Linkages between the University and external communities

facilitates community development and interaction.

Community-based projects are carried out by students through their subjects

under the supervision of academics. The Shopfront has a broad skills base

with access to all seven UTS Faculties. These are: Arts and Social Sciences;

Business; Engineering and IT; Design, Architecture and Building; Law;

Health; and Science.

UTS Shopfront is also continuing to develop its research activities. As with

all Shopfront’s work, research priorities are identified by the community.

Research inputs and skills are important to community groups and

organisations. The Shopfront continues to develop its research activities

to address needs, concerns or questions that are raised by the Shopfront’s

community partners.

In 2012 the UTS: SOUL Award was introduced. The Award develops social

responsiveness and leadership skills by connecting students to the local

community and encouraging volunteering and participation.

UTS Shopfront is a non-profit program that provides services free of charge to

the community. All donations are tax deductible.

Right: Tam Ho, performing the Emu Dance with SOUL students as part of the Tribal Warrior’s Indigenous Cultural Tour of Sydney Harbour (see page 4).

Front CoverFrom top left Emelda Davis President Australian South Sea Islanders (ASSI) — Port Jackson celebrating 20 years since the Human Right and Equal Opportunity Commission’s call to officially recognise the ASSI community, photo by Leena Uepa (see page 10); Auburn Living Libraries key promotional poster, photo courtesy of Auburn Living Library (see page 5); SOUL student planting a tree for National Tree Day, photo by Lisa Loh (see page 4).

Bottom from left: Kangaroo recovering after treatment from Southern Cross Wildlife Care vet Howard Ralph, photo also by Howard Ralph (see page 7 & 14); Wheelpower — run by Equity and Diversity (see page 4) photo by SOUL student Laura Arango; ASSI student design team (Yanting Chen, Rebecca Kilpatrick, Dasha Sutanto, Adam France) pictured with their supervisor Ivana Gabrielle Gattegno.

CONTENTS

2 Background and Acknowledgements

3 Mission

3 Vision

3 Objectives

4 Executive Summary for 2012

7 Vision to Reality: Projects Completed During 2012

18 Management Structure

21 Financial Statements

UTS Shopfront is designed to link disadvantaged and under‑resourced community groups to university skills, resources and professional expertise. This allows projects and research that would not otherwise proceed to be completed with multiple benefits.

UTS Shopfront Annual Report 2012 IFC | 1

BACKGROUND AND

ACKNOWLEDGEMENTS

UTS Shopfront has been working

with community organisations for

sixteen years. During this time, 700

projects — involving 2500 students,

over 70 academics and all of the

University’s faculties — have been

successfully completed. The outcomes

have been rich and rewarding for

all involved. Community groups

have seen projects brought to

fruition that might otherwise have

remained dormant. Students have

had the opportunity of applying

their knowledge and skills in socially

beneficial and academically rigorous

ways. And academics have been

able to reinforce their relevance in

a dynamic social and educational

environment. The overall excellence

of the Shopfront’s work has most

recently been recognised through

its shortlisting for the MacJannet

Prize for Global Citizenship. It is

also regularly approached for advice

on community engagement by

universities and other institutions

both in Australia and overseas.

UTS Shopfront continues to develop

its research focus on community

engagement. It has established

research publications, one for

academics and another for student

work, and has a refereed journal

of community engagement —

Gateways. This year the journal

had 5777 individuals from 115

countries visiting the site. Gateways

is a partnership with the Centre

for Urban Research and Learning

at Loyola University in Chicago

and is published by UTSePress.

Shopfront also houses the major

ARC-funded and Faculty of Arts

and Social Sciences-based Cultural

Asset Mapping in Regional Australia

(CAMRA) project and the Empty

Spaces project which is a partnership

with Arts NSW.

This program would not be possible

without the ongoing support of the

University and its Faculties, Centre

and Units. We are indebted to

numerous academics, administrative

staff, students and community

organisations who have individually

or collectively supported the

Shopfront.

I would particularly like to thank

Tam Ho who was the founding

Co-ordinator of the SOUL Award.

I would also like to acknowledge

the strong support of Professor Bill

Purcell, Deputy Vice-Chancellor and

Vice President (International and

Development) and his team.

Finally, it is with great sadness that

we record our debt of gratitude and

great affection for Dr Narelle Smith

— long-time member of Shopfront’s

Reference Group — who passed away

in 2012.

Professor Paul Ashton Academic Director

MISSION

UTS Shopfront acts as a gateway for community access to the University. It links disadvantaged and under-resourced community groups to University skills, resources and expertise to provide both work-integrated learning for students and to assist these groups to achieve independence and self-determination.

VISION

UTS Shopfront’s vision is to maintain and further advance the principles of work-integrated learning through developing research, teaching and learning activities — in collaboration with community partners — based on a culture of equity, diversity, social responsibility and mutual respect.

UTS Shopfront consolidates

partnerships with disadvantaged

and under-resourced community

groups with a view to fostering self-

determination, knowledge transfer

and an educational program that

will produce University graduates

with knowledge of socially

responsible professional practice.

OBJECTIVES

The objectives of the Shopfront

are to:

—encourage and facilitate two-way knowledge and skills exchange between the University and community

—provide a distinctive, integrated teaching role in the University in relation to community engagement and student learning

—provide a University-wide teaching resource for a range of work-integrated and multi-disciplinary projects

—encourage socially relevant and responsible research activities and

—encourage inter-faculty teaching, research and community activity.

Left: Pauline O’Loughlin receiving certificate of long-service recognition from Professor Ross Milbourne, Vice-Chancellor, and Professor Vicki Sara, Chancellor. Photo by Encapture Photography

Opposite: Volunteers working at Foodbank NSW collecting surplus, salvaged and donated food and grocery products and distributing it to people in need. Shopfront supported Foodbank in the design of its annual review and is working with the organisation in partnership for the SOUL Award. Photo courtesy of Foodbank

UTS Shopfront Annual Report 2012 2 | 3

EXECUTIVE SUMMARY FOR 2012

Since its inception, Shopfront has

delivered 700 projects across the

University’s faculties. Its core activity

of community-initiated projects

utilising the skills, expertise and

knowledge of the University is now

well established. Other highlights for

this year include:

UTS: SOUL AwardSocial Outcomes through University

Leadership — UTS: SOUL Award

— is a leadership and volunteer

program for students. The Award

was introduced to align with the

University’s commitment to social

justice and provide opportunities for

all students to make a meaningful

commitment to the broader

community. The Award facilitates

student volunteering alongside

a series of workshops, seminars

and discussion groups that focus

on building the skills required

for leadership and community

development.

In the Award’s pilot year 220 students

signed up and 79 are volunteering

on a regular basis. Many more are

eager to increase their involvement

and this is clearly demonstrated by

all of the students completing the

Bridge to Volunteering component

of the program. The membership is

representative of the student body

with 70% undergraduates and 30%

postgraduate, 72% local students and

28% internationals. The students are

from every faculty.

The Award allows students to

gain points and recognition

for their involvement through

three program strands: Skill Up

(leadership development), Hang

Out (team building) and Get Active

(volunteering in the community).

The Award encourages team-work

through participation. For example,

groups of students volunteered for

events such as Clean Up Australia

(above photo by Caitlin Ramrakha)

and National Tree Planting Day.

The Award provides opportunities

for time-poor students to also

participate in a range of activities

through intensives. An example

of an intensive is the photography

workshop where students learn how

to support community partners

through documentary photography.

The first workshop allowed students

to show their newly acquired or

better honed photographic skills

by documenting the wheelchair

basketball game — Wheelpower —

run by the Equity and Diversity Unit.

UTS students and staff competed in

a round robin to see who would go

up against athletes from Wheelchair

Sports NSW.

To ensure we are on track from

the students’ perspective, extensive

consultation with the current cohort

were undertaken during the year.

The students identified challenges that

have been addressed and also made

good suggestions that have been

incorporated to strengthen the Award.

It is now more flexible and provides an

opportunity for students to complete

the Award at their own pace.

SOUL students volunteered with

a broad range of organisations

including:

AIME, Black Dog, Children’s Festival,

Chinese Lion Dance, Cystic Fibrosis

NSW, Girl Guides Crossroad, Oxfam, Red

Cross, St Johns Ambulance, Spark, The

Smith Family, Special Children Centre

(working with disabled kids), Starlight

Foundation, Sudanese Australian

Integrated Learning (SAIL), Sydney Story

Factory, Youth Entertainment Reference

Group and Wayside Chapel.

Global Network CommendationUTS Shopfront was recognised

as one of the top six exceptional

student community engagement

and community service programs’

through the MacJannet Prize for

Global Citizenship. The MacJannet

Prize is administered through The

Talloires Network, an international

association of 62 institutions

committed to strengthening the civic

roles and social responsibilities of

higher education.

Monograph SeriesThe seventh monograph in the

series, The Power of One on One:

Human Libraries and the challenges

of antiracism work, is the first

comprehensive and independent

analysis of Human Libraries

(formerly Living Libraries) in

Australia. ‘Human Libraries’ refers

to an innovative social inclusion

community initiative developed in

Europe that is increasingly being

adopted by public libraries across

Australia, and some community

groups and government agencies.

The monograph provides an

overview of Human Library practices

and identifies key challenges for

policymakers and practitioners. It

also contributes to scholarly debates

on anti-racism work and on the

benefits and limits of cross-cultural

contact or dialogue within that work.

The authors, Dr Tanja Dreher and

Jemima Mowbray, document the

aims, history and key practices

of Human Libraries in Australia,

and provides discussion points for

people involved. The emergence and

development of Human Libraries is

analysed with reference to ‘contact

theory’ and the aim of addressing

prejudice. The monograph also

discusses the politics and ethics of

comfort and safety negotiated in

cross-cultural storytelling. While

the research finds a strong ‘buzz’

and widespread enthusiasm for the

Human Libraries project, the authors

also suggest a need for critical

reflection on key questions about the

strategy and its implementation.

Gateways: International Journal of Community Research and EngagementGateways fifth volume went live

in August and is an open issue

with contributions from Australia,

USA, UK, South Africa and the

Netherlands. Over the last year the

journal has had 5777 visitors from

112 countries. This figure includes

2094 official subscribers and 3683

new visitors. The top ten countries are:

USA, Australia, UK, Canada, South

Africa, India, Philippines, Germany,

Kenya and Ireland and submission of

articles reflect this readership.

Not for Profit ScholarshipThe Faculty of Business supports

Shopfront’s community partners

by offering two scholarships for its

Not-for-Profit Sector Management

Development Program.

The three-day course runs twice

a year and is especially designed

for managers in the not-for-profit

sector. The course includes: grant

making, fundraising, advocacy,

financial management, positive

psychology, human capital

management, legal issues and social

media marketing. Recipients of the

scholarships are Edward Thomas

from National Respite Association

and Ben Fioramonte from Macarthur

Disability Services.

Ben commented on the program, that

for people in the community sector

…they are really searching for ways… to

build up their organisation and turn it

into something greater. And I think that

this program will help people to do that

because it gives them an understanding

of where they’re at and where they

should be working toward and how they

should be doing it.


Australian Centre for Leadership for Women (ACLW)UTS Shopfront sponsored the ACLW’s

Sustaining Women’s Empowerment

in Communities and Organisations

(SWECO) Awards. These Awards

honour individuals and groups

who have developed a sustainable

initiative to empower women in a

community or organisation.

SWECO’s inaugural winners

were commended for their

leadership, determination and

collaboration in establishing

significant initiatives for women in

the community and in the workplace.

The winners are:

—Kat Armstrong for her leadership in establishing the Women in Prison Advocacy Network and its highly valued mentoring program which has an 82% success rate in keeping women out of prison.

—Ludo McFerran for her leadership in the introduction of domestic violence entitlements for periods of paid leave.

—Karen McFadzen for her organisational initiatives to achieve gender diversity at the executive level in Cisco Technical Services Team across Asia Pacific, Japan and Greater China.

Parramatta Female Factory Precinct (PFFP)PFFP has been partnering with the

Shopfront since 2007. The PFFP

Memory Project represents the next

stage of this partnership. A social

history and contemporary art project

centered on the Female Factory

Precinct, it fosters opportunities

for those with a direct experience

of institutional confinement to

represent and articulate their own

history. It will contribute to the aim

of securing the site for future

generations as a publicly accessible,

nationally — listed heritage site with

the intention being realised through

the development of creative works

made by former inmates and artists.

In April 2012 Shopfront hosted a

PFFP seminar which attracted forty

participants from NGOs, business,

government and universities. The

event provided a forum to address

strategic directions for the Memory

Project. One outcome was the

formation of a working group with

members from across the country

that has extended the Memory

Project’s base and planned a

national, invited colloquia to be held

in 2013.

Asia Engage ConferencePauline O’Loughlin was invited

to speak at the Asia Regional

Conference on Higher Education-

Community-Industry Engagement at

Universiti Kebangsaan Malaysia (The

National University of Malaysia)

in May. Forty-nine presenters from

ASEAN and Asia were chosen to

present and share their community

engagement projects/initiatives at

the regional conference. One of the

resultant partnerships formed is

with Dr Alfred Tan from Hong Kong

Baptist University that has led to

the development of a special issue of

the Gateways journal on Knowledge

Transfer and Community Betterment

that will be published in 2013.

Opposite Left: Parramatta Female Factory Precinct Memory Team on steps of Norma Parker Centre L-R Loma Bridge, Lily Hibberd, Kellie Green, Anna Reading, Sebastian Clark, (front row) Bonney Djuric, Jackie Wilson, Liz Day. Photo by Lily Hibberd.

Left: UTS: Shopfront team members (Rosie Catalano, Kay Donovan and Claire Pettigrew) support Ross Roberts by user testing the new SCWC site.

PROJECTS

During 2012 forty projects have

been completed with a broad range

of community groups. Community

partners for these projects included:

— Aboriginal Transport Network (ATN)

— Anti-slavery Australia

— Australia China Youth Association (ACYA) Group

— Australian South Sea Islanders

— Brain Injury Australia

— Cana Communities

— Canterbury Community Hub

— Centre for Leadership for Women

— Dictionary of Sydney

— Empty Spaces Project

— Family Resource and Network Support (FRANS)

— Foodbank NSW

— GROUNDSWELL Creative Thinkers, Creative Solutions

— Knit Plastic in Crises (KnitPiC)

— Motorcycle Council of NSW

— Oral History Association of NSW

— Parramatta Female Factory Project

— People with Disability (PWD)

— Refugee Health Network of Australia

— SHINE for Kids

— Southern Cross Wildlife Care (SCWC)

— Street Mission Inc

— Surry Hills Neighbourhood Centre

— Sydney Roller Derby League

— Synergy & TaikOz

— The Big Lift

— Wagner Society in NSW Inc

— WEFTshop

— Windgap Services

VISION TO REALITY — PROJECTS

COMPLETED DURING 2012

Several projects undertaken during

2012 are highlighted below. (A full

list of projects starts on page 9.)

Southern Cross Wildlife Care (SCWC)SCWC is a Sydney-based not-for-

profit organisation dedicated to

the rescue and care of Australian

native wildlife. It was founded by

veterinarian Dr Howard Ralph, a

wildlife specialist.

SCWC began five years ago, with a

small team of volunteers working

towards a now realised goal of

establishing a Wildlife Care Centre

that was designed and created for the

sole purpose of attending wildlife in

need. SCWC need ongoing financial

assistance to continue caring for the

sick and injured animals that are

being treated. SCWC also operates

in rural NSW and saves thousands

of animals every year with no

government funding.

The organisation had established

a web presence but needed to

expand its capacity beyond a simple

information gateway. The website

had to incorporate elements that

would better inform the public and

act as a means of attracting funding

both locally and internationally to

support the Wildlife Car Centre.

Ross Roberts, a Masters of Knowledge

Management student from the

Faculty of Arts and Social Sciences,

supervised by Sue Halbwirth, worked

with SCWC volunteers to develop

a new website. He understood that

the website design needed to offer a

professional and engaging aesthetic

to gain credibility and attention

from users. It also required a good

usability so that those people who

updated the site could find their way

around and easily locate information

or complete any action required.

Ross delivered a great outcome

for this community organisation

that was well beyond his subject

requirements. Through his quiet

professionalism he was able to deliver

a successful design that had aesthetic

appeal, credibility and usability. Ross

was able to utilise the appealing

images of wounded and recovering


animals for the site, update donation

pages, include volunteer stories and

provide greater public awareness and

fundraising opportunities for the

organisation.

‘If I can do something to alleviate the

stress, pain and suffering of these

animals…that’s why I do this work,’ said

Howard Ralph.

Windgap FoundationWindgap Foundation is a not-for-

profit Sydney charity, supporting

people with intellectual disabilities

and their families. By offering a

variety of programs and facilities

to intellectually disabled members

of the community such as day

programs, transition to work

programs and residential services,

Windgap has grown to be a vital

and strongly supported organisation.

Windgap’s mission is to improve

the quality of life for people with

an intellectually disability by

supporting them in reaching their

full potential and raising community

awareness as to their needs and

aspiration.

Supervised by Dr Natalia Nikolova,

the project had a team of five

students (pictured above) from the

Masters of Business Administration

— Jamie Parker, Imran Hossain,

Keith Jeffs, Veronika Roth and

Philip Radburn — working on a

feasibility study for the organisation

to expand its services to in-home

support for clients.

The students worked on a business

plan for the new service that

covered compliance requirements,

a competitor analysis and funding

and income planning for a cost

recovery business model for the

proposed program.

The students’ comprehensive work

assisted Windgap in their future

planning for the change from an

organization-focused to a person-

centred disability-funding model.

This model allows individuals to

choose their service providers and

the care services they require.

MBA student Jamie Parker said: ‘This

project represented a great

opportunity for our project team to

apply our knowledge and experience

in a real world situation. It was a

privilege to be able to contribute in

some small way to the great work

that Windgap undertakes.’

The team gained considerable insight

into the challenges that the not-

for-profit sector faces. They were

particularly impressed with the

passion and commitment of the staff

at Windgap and the strong bonds

that the organisation has with the

local community.

Windgap was so impressed with

the work that it employed one

of the student team members to

implement the recommendations

of the business plan.

Joanne Darcy from Windgap

congratulated the students and

said: ‘This project is an outstanding

example of the value of pro bono

university-community engagement’.

Anti-Slavery Australia (ASA)ASA is the only specialist legal

research and policy centre in

Australia focused on the abolition

of slavery, trafficking and extreme

labour exploitation. It provides

access to legal advice to victims

of trafficking, slavery and labour

exploitation. It is dedicated to the

elimination of slavery in Australia

and tackles this through research,

policy development, law reform,

professional practice, education and

advocacy to support the human

rights of trafficked, enslaved and

exploited people.

The Elastics (pictured opposite page)

— Cyna Strachan, Gemma Warriner,

George Saad, Menglin Zhang and

Kelly Bounassif — are a group of

Visual Communications students.

Supervised by Ivana Gabrielle

Gattegno, they were given the task

of creating a corporate sponsorship

package to attract potential donors

attention and present all the relevant

information in an interesting and

fresh way.

The students produced a beautifully

designed media kit that contained:

a personalised cover letter to draw

in potential donors, an information

booklet that provided a background

to ASA, a donation slip to prompt

donors to act, personal stories from

those most effected, a business card

and a USB.

Beau Neilson from ASA commented

on the media kit and her experience

working with the student team:

‘We will definitely be using the materials

to promote sponsorship. The students

were very thorough in asking for

appropriate information and very

professional throughout the project. They

were well guided in their work and the

product was fantastic. The students

were enthusiastic and offered a fresh

youthful approach to the project while

understanding elements of design

that they needed to incorporate to be

consistent with previous publications.’

Gemma Warriner (one of the design

team) commented on the learning

experience. She said:

‘ASA was personally an unknown

organisation so I really enjoyed learning

about the issues we have with Slavery in

Australia and helping to communicate

this message to others. I felt as though

we were working for a really worthy

cause which is always a point of

motivation. Shopfront did a fantastic job

working between clients and designers!’

VISION TO REALITY: PROJECTS

COMPLETED DURING 2012

Aboriginal Transport Network (ATN)ATN provides training, forums and

conference. The ATN is seeking

ongoing financial support from

the NSW and Commonwealth

Governments for operations, meetings

and training and it also requires

ongoing support from individual

Community Transport services

across the state. The ATN is presently

auspiced by the NSW Community

Transport Organisation (CTO).

Robin helped ATN to research,

develop and analyse models of

sustainable best practice and

innovation in Aboriginal transport

across NSW. The outcomes will be

tabled to both state and federal

governments and the relevant

departments.

Faculty: Arts and Social Sciences

Academic: Barbara Bloch

Student: Robin Laurence-Chenu

Anti-slavery AustraliaAnti-Slavery Australia is the only

specialist legal research and policy

centre in Australia focused on the

abolition of slavery, trafficking

and extreme labour exploitation.

It provides access to legal advice to

victims of trafficking, slavery and

labour exploitation. It’s dedicated

to the elimination of slavery in

Australia and tackles this through

research, policy development,

law reform, professional practice,

education and advocacy to support

the human rights of trafficked,

enslaved and exploited people.

Anti-Slavery Australia worked with

visual communications student who

designed a corporate sponsorship kit

to raise awareness and funds for the

work of the organization.

Faculty: Design Architecture and Building

Academic: Ivana Gabrielle Gattegno

Students: Kelly Bournassif, George Saad,

Cyna Strachan, Gemma Warriner and

Meng Lin Zhang

Australia China Youth Association (ACYA) GroupACYA Group is a network of 4000+

young China-engaged people aged

18-35. With four major initiatives

— in high schools nation-wide,


universities in Australia and China,

for young professionals and a

bilateral youth dialogue — ACYA is

the pre-eminent youth engagement

organisation developing the

Australia-China relationship in The

Asian Century. ACYA Group aims

to develop opportunities for young

people around three key pillars:

careers, education and people-to-

people exchange.

The organisation has grown from

its university-based club origins, to

a functioning pipeline of Australia-

China youth engagement. May

worked with ACYA to develop a

website requirements document to

assist in the consolidation of the four

initiatives into one website.


Academic: Hilary Yerbury

Student: May Trinh

Australian South Sea IslandersAustralian South Sea Islanders (ASSI)

are the Australian-born descendants

of people who were brought to

Australia as a source of cheap

labour for Queensland’s primary

industries between 1863 and 1904.

This national body acknowledges

and believes in the unique ways

that ASSI heritage contributes to

broader Australian society. The

organisation is focused on actively

developing social inclusion through

community development principles

and committed to providing access

and equity to programs relating

to cultural awareness and social

well-being.

Visual Communications students

designed a booklet to tell the ASSI

story clearly to a broad range of

audiences. The students identified

additional opportunities within the

project and devised other deliverables

for ASSI that included: a website

utilizing the new branding that is

easy for the organization to update

and an introductory stop-motion

piece to highlight the three words —

Unite, Inspire and Celebrate.



Students: Adam France, Dasha Sutanto,

Rebecca Kilpatrick, Yanting Chen

Two students worked on separate

components of a research project

that will make visible the range of

ASSI communities and their activities

in Australia.

In the first project Merran Davies

undertook an information

and organisational audit of

ASSI communities and activities

in Australia.



Student: Merran Davies

In the second project Danielle

Roderick’s work included a literature

review, analysis of ABS and other

existing demographic data to create

a profile of the community.


Academic: Christina Ho

Student: Danielle Roderick

Barnardos AustraliaBarnardos builds relationships

between children, young people,

their families and the community.

It advocates for children and young

people and contributes to community

knowledge about the issues that

impact on society as a whole.

Barnardos operates a diverse range

of integrated programs, which assist

and support Australian children and

their families from all backgrounds.

Daniel provided recruitment support

to Australian Barnardos Recruitment

Services by shadowing experienced

recruiters in their day-to-day role,

writing up post-interview reports and

assisting members of the team with

their tasks.


Academic: Mary Johnsson

Student: Daniel Hannan

Opposite Right: Four of the Cana Communities’ MBA team at the Cana Farm in Orchard Hills.

A member of the ASSI community voting to support the development of a national ASSI organisation. Photo by Emelda Davis

Brain Injury AustraliaBrain Injury Australia is the peak

acquired brain injury advocacy body

representing, through its State and

Territory Member organisations, the

needs of people with an acquired

brain injury, their families and

carers. Brain Injury Australia’s role

includes: advocacy for government

program allocations and policies

that reflect the needs and priorities

of people with ABI; providing input

to policy, legislation and program

development through active contact

with governments, government

departments and agencies as well

as national disability organisations;

and increasing public awareness of

ABI through the implementation of

public information programs.

Design students assisted Brain

Injury Australia to derive visual

messages from the contents and

recommendations of the 2010-11

policy paper. The project challenged

the design team to create dramatic.

But compassion-inducing visual

collateral for a national, multi-year

public awareness campaign about

the unmet needs of Australia’s

30,000 adult prisoner and 1000

juvenile justice detainees with an

acquired brain injury.


Academic: Lissa Barnum

Students: Angie Hwang, John Le, Jessie

Schattner and Ben Walker

Cana CommunitiesCana Communities is a crisis care

organisation working with those

people who are most in need,

suffering from loneliness, mental

illness, addictions, homelessness

and other factors which alienate

them within society. The

management team are volunteers

and choose not to take funding

so the organisation is not restricted

in who they can support.

The Seedling Project is a proposed

social enterprise based at the Cana

Community Farm in Orchard

Hills. MBA students developed a

business plan for this new enterprise

that covered business structure,

marketing and staffing planning.

Faculty: Business

Academic: Natalia Nikolova

Students: Steve Yun, Sharon Liu,

Omendra Singh, Stella Li, Mandeep Singh

Canterbury Community HubCanterbury Community Hub is an

umbrella organisation that supports

seven emerging communities. These

include: Sierra Leone, Sudanese,

Burmese, Somalia and North African

communities. The Hub is auspiced by

Metro Migrant Resource Centre.

Jack Britton worked with Canterbury

Community Hub to develop a

website plan that will support all

seven communities. The website

will allow these groups to promote

their communities and projects

and facilitate communication with

broader communities.



Students: Jack Britton

Dictionary of SydneyThe Dictionary of Sydney is an on-

line, multi-media digital repository

of peer-assessed stories about the

Greater Sydney region, from earliest

human habitation to recent times.

The Dictionary works with over

120 volunteer researchers, authors

and curators to produce the content

for the Dictionary of Sydney’s

pages. It provides a public history

project that reaches a wide and deep

audience interested in the stories that

make the Sydney metropolitan area

what it is.


worked with the Dictionary to

develop a series of graphic design

pieces that included report templates,

presentation templates and other


marketing collateral such as

postcards and bookmarks.

Faculty: Design, Architecture and Building


Students: Jessica Begg, Shao Ling Lu,

Eleanor Cliffe and Ashleigh Myburgh

Empty Spaces ProjectThe Empty Spaces Project is funded

by the NSW government through

Arts NSW and UTS Shopfront and

promotes ‘pop-up’, short-term reuses

of empty shops and unused spaces

for creative renewal and community

development. This project built on

work undertaken by UTS students

in 2011 that mapped incentives

and disincentives for landlords

being engaged with short-term use

options to revitalise empty properties

and precincts.

MBA students delved further into

these issues and looked at developing

models for leasing-licensing

arrangements for ‘low cost short

term reuse’ that fit different types of

properties and the different needs of

property managers.

Faculty: Business


Students: Louna Sbeanaty, Ho Lin,

Staffan Gustafsson, Anoop Mohan, Min

Rha, Dominic Bresson

Family Resource and Network Support (FRANS)FRANS is a service provider in

the disability sector in Sydney’s

Inner West. Through Government

funding, it delivers conventional

and important respite services

to people living with a disability,

their families and carers. FRANS also

has a 30-year history of developing

innovative programs with the people

it supports; programs that foster

greater independence and nurture

community engagement. These

programs are largely self-funded.

Two projects were completed with

FRANS in 2012. The first project

involved Rosie Glynn working

with FRANS to undertake a user

analysis on its website. She provided

a report advising on content needs

and accessibility that is language

appropriate for people with

intellectual disabilities. Content

and tools also to meet needs of the

vision impaired.



Student: Rosie Glynn

In the second project Visual

Communications students worked

with FRANS to overhaul its design

collateral and create a recognisable

visual identity. The rebranding

reflects FRANS values of inclusion,

independence and innovation.



Students: Renata Dominik, Derek Lau,

Minhky Le and Alastair Sew Hoy

FoodBank NSWFoodbank’s vision is ‘An Australia

Without Hunger.’ It is a not-for-profit,

non-denominational organisation

which collects surplus, salvaged

and donated food and grocery

products from food manufacturers,

distributors and retailers and

distributes it via charitable welfare

agencies, to people in need

UTS Shopfront worked with FoodBank

NSW to design its annual review, a

16-page full-colour print publication.

Shopfront also collaborated

with FoodBank NSW on student

volunteering opportunities through

UTS: SOUL Award.

GROUNDSWELL Creative Thinkers, Creative SolutionsGroundswell is an arts sector-driven

collective founded for the ongoing

dialogue, promotion, advocacy

and development of cultural

diversity within Australian arts and

media with a particular focus in

NSW. Two projects were undertaken

with Groundswell.

In April 2012 Groundswell presented

the Multicultural Arts Forum. It

comprised keynotes, panel sessions,

group discussions, open sessions and

networking opportunities.

The content of the forum was

structured under four umbrella

sessions: Industry Development,

Presentation Platforms and

Diverse Programming, Audience

Development and Arts Practice.

There were roundtable discussion

groups after each session that were

driven by a specific question to allow

deeper analysis and discussion.

Elizabeth Barry worked with

Groundswell documenting the forum

and developing a report that is being

used for Government data, Grants

and sponsorship fundraising, media

collateral and the public domain on

Groundswell’s website and blog.


Academic: Barbara Bloch

Student: Elizabeth Barry

Groundswell, run entirely by

volunteers, sought to register itself as

an incorporated body or cooperative

structure and to plan for the

future. MBA students worked with

Groundswell to determine the most

appropriate governance structure for

the new organisation and develop a

three-year business plan.

Faculty: Business


Students: Anne Asbjoern, Nuchanun

Krisdativath, Michele Pervati, Kyle

Westgarth, Edward Wijaya

Knit Plastic in Crises (KnitPiC)KnitPiC is a small response to a

very large problem working at the

intersection of science, arts and

environment. The organisation’s

vision is to spread the word about

sustainability and the impact

humans are having on the

environment for current and future

generations of living beings via

authentic and transformative arts

experiences: to educate, entertain

and inspire dialogue about

environmental sustainability. Its

mission is to raise awareness about

oceanic degradation and species loss

through innovative and immersive

arts experiences.


worked with KnitPiC to develop

design collateral for the organisation.

The outcomes included a redesigned

information pack, Zine storybook

and a 30 second animation.



Students: Isabella Burt-Morris, Terry Cen,

Annette Erickson and Kirsty Garlick

Macarthur Disability Services (MDS)MDS is a non-profit community

focused organisation that operates

in the Macarthur Region and South

West Sydney. MDS provides a range

of services for people with a disability,

their families and carers.

Krishmalie assisted MDS to establish

a consistent staff induction process

for the day program sites, and

initiated and established a process

for staff learning and development.


Academic: Mary Johnsson

Student: Krishmalie Perera

Motorcycle Council of NSWMotorcycle Council of NSW is a

not-for-profit association promoting

motorcycle safety and advocacy

services with government. Its aim is

to reduce the incidence of motorcycle

crashes and raise the profile of

motorcycling with in government

departments and the public.

Annette produced two bibliographies

one on high visibility wear and

the other on lane filtering for

motorcycles. Both will support the

Motorcycle Council of NSW in their

advocacy work.

Faculty: Arts and Social Science


Student: Annette McClelland

Opposite: KnitPic design team meeting with the client to discuss next stages of the project.

Right: Lisa Andersen speaking at the Creative Community Engagement and Integrated Cultural Planning Award. These Awards recognise council leadership in planning for arts and culture and utilising creative approaches to engage communities and stakeholders in consultation.


Oral History Association of NSWThe Oral History Association of

Australia (OHAA) is a non-profit

body whose members practise and

promote oral history. The aims of the

OHAA are to: promote the practice

and methods of oral history, educate

in the use of oral history methods,

encourage discussions on all aspects

of oral history and to foster the

preservation of oral history records.

The OHAA’s new board of

management worked with Visual

Communications students to

rejuvenate the branding of the

organisation’s identity. The words

vital, trusted, professional, relevant,

pro-active, collective and diverse

provided the basis for the look and

feel of the new logo.


Academic: Nicky Hardcastle

Students: Alyssa Anaimugan, Fleur

Chandler, Yewon Chung, Zayra Dolores

and Stephanie Swanton

People with Disability (PWD)People with Disability (PWD) is

a national, peak disability rights

and advocacy organisation that is

independent and not for profit. PWD

represent the interests of people with

all types of disability.

UTS Shopfront worked with PWDA

develop posters raising awareness of

the issue of domestic violence against

people with disability.

SHINE for KidsSHINE for Kids seeks to address

the difficulties faced by children of

prisoners, their imprisoned parents

and their families. SHINE for Kids

is a not for profit Co-Op. The group

assumes an advocacy role on behalf

of these children and families who

are essentially a powerless and

voiceless group.

Design students helped SHINE for

Kids to develop design materials

to assist in the coordination and

delivery of its Education Seminar:

‘Supporting Children with Parents

in Prison’ to NSW Teachers. Design

collateral was used to effectively

communicate with the organisation’s

target audience.


Academic: Nicky Hardcastle

Students: Megan Allison, Rachel Bell,

Rachel Ginges, Chi Zhang and Ying Wang

Southern Cross Wildlife Care (SCWC)Southern Cross Wildlife Care is a

not for profit organisation dedicated

to the rescue and care of Australian

native wildlife. Based in Sydney,

SCWC also operates in rural NSW

and saves thousands of animals

every year with no government

funding. The organisation also

conducts life saving surgery through

the help of volunteer veterinarian

doctors making SCWC unique in

animal care organisations.

Ross Roberts worked with SCWC

to develop a website to assist with

improved public awareness and fund

raising for the organisation. The new

site incorporates elements that better

inform the public and act as a means

of attracting funding both locally

and internationally.

Above photo by Howard Ralph.


Academic: Sue Halbwirth

Student: Ross Roberts

Street Mission IncStreet Mission is a 10-year-old

registered charity staffed entirely

by volunteers. It operates three

community cafes and a sailing

program in the northern beaches

of Sydney for the disadvantaged. Its

goal is to bridge the gap in existing

community services to support the

needs of disadvantaged people by

providing food, linkages to other

charities, just listening over a meal

or offering new experiences that may

change lives.

Design students helped Street Mission

with a rebranding evaluation,

strategy and graphic design ideas for

their promotional and fundraising

materials.



Students: Finlay Downes, Nina Harcus,

Xeres (Guangxuan Li) and Kati-Rose Savi

Surry Hills Neighbourhood CentreThe Centre works alongside

the community in developing

programmes and services that

reflect the needs and wants that are

specific to the Surry Hills Community

including a drop-in centre, children’s

services and community classes. It

hosts cultural events including the

Surry Hills Festival and the Surry

Hills Markets.

A class of integrated Communications

students worked with the

Neighbourhood in developing a

communications and marketing

strategies for their community

services and events, including the

Surry Hills Festival and monthly

markets. The three key audiences are

clients, local businesses and local

people who attend the markets and

annual festival.

Faculties: Arts and Social Sciences/Design,

Architecture & Building

Academics: Melanie King, Vicki Bamford,

Steve Foxley

Students: Jie (Nicole) Xu, Myung (Jennica)

Jin Seo, Ho Man Bai, Lucy Johnston,

Grace Dulawan, Justine Yusi, Emma Rosen,

Olivia Dowd, Nicole Lestal, Kristina

Wogowitsch, Katrina Khao, Rory Turley,

Kate Mulray, Frankie Gallucci, Claire

Herms, Lanita Apriani, Rose Ki Chan,

Tram Tran, Justin Toladro, Babar Younas,

Alexander Craig, Helen Goufas, Michael

Morcos, Sandra Teruzzi, Natalie Castillo,

Larissa Al-massih, Naomi Coleman,

Danny Nguyen, Alessandra Horlor

Sydney Roller Derby League (SRDL)SRDL is a community based, non-

profit sporting organisation which

fosters the development of Women’s

Flat Track Roller Derby in Australia.

SRDL’s key objectives are: to develop

a women’s roller derby competition

throughout metropolitan Sydney and

to conduct, promote and encourage

participation in roller derby as an

amateur sport.

During a two-year period SRDL

trebled in membership and in 2011

moved public bouts from the Hordern

Pavilion to Sydney Olympic Park.

The demands inherent of this rapid

growth exceeded the existing skill

base of its all-volunteer members.

MBA student worked with the SRDL

to develop a 12-month marketing

and communications plan. The main

objective of this plan is to maintain

and continue to grow the fan base

and to develop a plan for promoting

the sport outside of its existing fan

base.

Faculty: Business


Student: Arundathi Raghavan, Tech

Sambath, Melissa Chan, Mark Petersen,

Jacqueline Smith

Synergy & TaikOzSynergy & TaikOz is the organisation

that supports the activities of two of

Australia’s most exciting, innovative

and well-established contemporary

music ensembles: Synergy Percussion

and TaikOz. The company has a rich

history of collaboration with some

of the world’s leading contemporary

composers and performers.

Jenny worked with Synergy & TaikOz

Ltd to develop a system for music

and performance collection to

ensure ease of access both physical

and electronic. Four content areas

were identified: the music library,

performance audio and video,

performance publicity material, and

company files documenting the

organisation’s rich heritage. The


organisation hopes that this initial

step will lay the foundation for a

revenue generating service.

During its 40 year history the

company has accumulated a rich

variety of content including scores,

performance audio and video, and

performance publicity material.

Jenny’s project was to overview of the

best way to optimise physical and

electronic access to the collection and

move towards implementation. The

end result will be an online resource

which can be accessed by company

members and musicians with the

potential for extending access to the

public in order to generate revenue.

Jenny completed stage one of the

project which is the establishment

of a metadata structure in line

with global industry standards.

Instructions for cataloguing the

collection have been created in order

for work to be continued by company

members and volunteers.



Student: Jenny Crosbie

The Big Lift (TBL)TBL is a non-profit project launched

at UTS in 2010. During their mid-

year break, forty UTS students

travel by bus through NSW and

Queensland, stopping in six towns

to help under-resourced community

organisations over eight days.

Working alongside local people,

the group engages in projects such

as land restoration, construction

and gardening. Sleeping in halls,

cooking together and making friends

along the way, they worked to make

an impact on regional communities

as they made a significant impact

on the group.

MBA students worked on a plan —

incorporating business, marketing,

sponsorship aims –to support the

organisation in reaching its goals.

These included conducting successful

bus trips around rural and regional

Australia, extending the program to

build successful independent self-run

TBL organisations at UTS, UNSW,

USyd, and Macquarie University,

to become a group with a strong,

sustainable financial base.

Faculty: Business


Students: Demetris Kyriakides, Natalie

McDonald, Laura Pratt, Will Ward, Alan

Lo, Emran Chowdhury

Wagner Society in NSW IncThe Wagner Society in New South

Wales is one of many societies

around the world that exist to

promote and enhance appreciation

and enjoyment of the music of

German composer Richard Wagner

(1813 83) and his contemporary

colleagues and to provide

opportunities for people to appreciate

and learn more about his music.

Design students worked with the

Wagner Society to produce a logo

and identity template that reflected

its aspirations. The new look and

feel was used across a range of

materials to be launched in 2013 to

commemorate the 200th anniversary

of Richard Wagner.



Students: Reece Grogan, Holly Mooney,

Povi Pullinen and Kael Xu

WEFTshopWEFTshop is a non-profit

organisation supporting refugee

women on the Thai-Burma border

and displaced women in Burma.

Working with these women

WEFTshop creates funky new

product designs supporting existing

traditional skills. WEFTshop then

finds markets for these products

in Australia. Every purchase

creates much-needed income

and a fair wage for refugee women

and their famillies.

The MBA students, pictured here with the management team from The Big Lift, present their final business plan.

Students worked with WEFTshop to

design its promotional materials,

including fliers, catalogues and labels.


Academic: Amy Common

Students: Jordana Speiser, Eliza

McCorquodale, Bettina Tan, Ellen Porteus

Windgap FoundationWindgap Foundation is a not-

for-profit organisation, providing

services to people with intellectual

disabilities, including supported

employment, supported

accommodation, training,

community access and community

participation. Two projects were

completed with the Windgap

Foundation in 2012.

In the first project Windgap were

looking to expand their Group

Home Support Program to include

an in-home support program

for individuals. MBA students

developed a business plan for the

new service that covered compliance

requirements, a competitor analysis

and funding and income planning

for a cost recovery business model for

the proposed program.

Faculty: Business


Student: Philip Radburn, Molla Hossain,

Keith Jeffs, Veronika Roth, Jamie Parker

Further Information: http://www.

windgap.com.au/

The second project is a history of

the Windgap Foundation. It is

celebrating its 60th year in 2013

and as part of the commemoration

Lara completed an organisational

history outlining the organisation

from when it was founded in 1953

through to the present. By utilising

the archive of newspaper clippings,

photographs, annual reports

and interviews Lara was able to

produce a written document which

indicated significant moments in the

organisation’s history.


Academic: Christina Ho

Mentor: Paul Ashton

Student: Lara Tyc

Further Information: http://www.

windgap.com.au/

The Tribal Warrior Association (TWA) is an Indigenous organisation based at the Block in Redfern. TWA is involved in a number of successful activities designed to assist and support disadvantaged young people. Students undertaking Shopfront and SOUL activities joined the TWA team on a cultural tour where they heard stories about the Eora, Cadigal, Guringai, Wangal, Gammeraigal and Wallumedegal people and learnt about traditional fishing methods, food gathering and how to perform an Emu Dance.


MANAGEMENT STRUCTURE

UTS Shopfront is a university-wide

program which is in the portfolio

of the Deputy Vice-Chancellor

and Vice President (International

and Development).

The staff are:

Program ManagerPauline O’Loughlin is responsible for

the overall direction, management,

activities and administration of UTS

Shopfront and SOUL Award. She

identifies and selects appropriate

partners, establishes strategic

relationships and formalises and

monitors dealings between UTS

staff, students and community

organisations. Pauline conceptualises

and implements new programs

in engagement for the University,

drawing upon global best practice to

identify opportunities for academic

and external audiences. Pauline also

manages the e-journal, Gateways:

International Journal of Community

Research and Engagement.

Community Engagement CoordinatorLisa Andersen is responsible

for the strategic development,

implementation and management of

communication plans that raise the

profile and resources of the Shopfront

with both external and internal

stakeholders. Lisa also supervises

and manages a range of research

and community-based projects.

Lisa is also currently Manager and

Senior Researcher for the Australian

Research Council funded CAMRA

Project — Cultural Asset Mapping

for Planning and Development in

Regional Australia — Manager of

the NSW Empty Spaces Project and

a PhD Candidate in the University’s

Faculty of Arts and Social Sciences.

Academic DirectorProfessor Paul Ashton is a founding

member of the Shopfront. He is

responsible for the academic and

strategic direction of the Program.

Paul is a Professor of Public History

at the University’s Faculty of Arts and

Social Sciences and Co-director of the

Research Centre for Creative Practice

and Cultural Economy. He has been

involved in community engagement

since his appointment at UTS in the

mid 1990s and has been Shopfront’s

Academic Director since 2004.

Alternate Academic DirectorStephen Wearing is Associate

Professor with the School of Leisure

and Tourism at the Faculty of

Business. Stephen was Chair of Youth

Challenge Australia for a decade

and directed a number of leisure and

tourism community-based projects

in Costa Rica, the Solomon Islands,

Guyana, Papua New Guinea and

Australia. Stephen is also working

with local communities along the

Kokoda Trail.

Research AssistantRosie Catalano — while maintaining

many of the Shopfront’s

mission critical administrative,

communications and technology

tools — supports a broad range

of projects, undertakes research,

participates in information days and

assists with special projects such as

Empty Spaces and the Parramatta

Female Factory Memory Project. This

is a part-time position that supports

Rosie in her other professional life as

a singer songwriter.

Student Engagement CoordinatorClaire Pettigrew is responsible for the

ongoing development and strategic

direction of the UTS SOUL Award.

Externally, Claire is developing

collaborative, cooperative and

strategic partnerships with a broad

range of community organisations,

non-government organisations,

government departments and

corporations to assist in the

development of the Award.

Internally, Claire develops and

consolidates University networks to

ensure there are strong foundations

across faculties and administrative

areas to support projects and the

development of the SOUL Award.

Utilising her education and

community development experience

Claire has designed skill development

workshops for the Award. Claire has

also worked as an independent artist,

a grant writer, a youth worker, an

adult educator and a community

organiser, working across many

social justice issues and services.

SOUL Community CoordinatorTam Ho was the founding

Coordinator of the SOUL Award

from 2011 to 2012. Tam arrived at

the University with a background

in education in the not-for-profit

sector. Initially, Tam worked on

SOUL with the External Engagement

Division. But as synergies between

the Shopfront and SOUL emerged

Tam joined the Shopfront team. Tam

pioneered SOUL signing up the first

cohort of students while establishing

a series of events to engage them

in the program. These included:

National Tree Planting Day, Clean

Up Australia and — her last event —

a cultural tour of the harbor with the

Tribal Warrior Association.

Managing Editor — GatewaysMargaret Malone is responsible for

every aspect of the journal’s editorial

process, from commissioning

articles, overseeing the peer review

process, through to design and

publication and ensures research

and writing excellence in each

volume. Margaret also works

with the Editorial Committee to

identify the strategic direction of

the journal. As part of Gateways’

mission to widen participation in

engaged-research, she has mentored

emerging academics and those from

Culturally and Linguistically Diverse

backgrounds. Margaret brings to the

journal over 20 years experience in

editing and publishing, both here

and in England, and is working

towards expanding Gateways’ scope

and profile.


REFERENCE GROUP

The Reference Group advises on

both the long-term management

and broad policy directions of the

Shopfront as well as the continuous

quality improvement. The Reference

Group assists in identifying suitable

opportunities for the Shopfront

to further develop its program and

resources and it is also utilised

as a skills bank to draw on

expertise for specifically targeted

projects or research.

Peter AlexanderLecturer, Faculty of Law

Mal BoothUTS University Librarian

Carolyn CarterManager, C3 — Faculty of Science

Penny CroftsSenior Lecturer, Faculty of Law

Tanja DreherSenior Lecturer, University of

Wollongong

Jenny EdwardsProfessor, Faculty of Business

Katherine GordonHead of Internationalisation, Faculty

of Arts and Social Sciences

Victoria KeigheryGeneral Manager, Dictionary of

Sydney

Amanda SmithersSenior Project Officer NSW Council

of Social Services

Jude StoddartDirector, Equity and Diversity

Tracy TaylorA/Dean (Teaching and Learning),

Faculty of Business

Darrall ThompsonSenior Lecturer, Faculty of Design

Architecture and Building

Chris WongSenior Lecturer, Faculty of

Engineering and IT

FINANCIAL STATEMENTS

UTS provides financial support for salaries and operating costs for the Shopfront as well as accommodation,

technological support, email and internet, training and development, building repairs and maintenance, insurance,

financial services, advice on recruitment and public relations services.

ANNUAL ACCOUNTS YEAR ENDING 31 DECEMBER 2012

SHOPFRONT OPERATING ACCOUNT $ $

Income Consulting/Research Fees 27,571

University Budget Allocation 337,482

SOUL Operating 42,000

TOTAL INCOME 407,053

ExpenditureSalaries (including on-costs) 303,006

Collaborative Projects/Consultancies 45,772

Travel (Domestic and Overseas) 7,071

Entertainment 5,056

Fellowship 8,000

Research Contribution 17,000

Office and Teaching Supplies 1,566

Computer hardware/software 1,406

Postage and Freight 1,427

Telecommunications 3,165

SLA Agreement 2,316

Web Agreement 2,310

Printing and Photocopying 6,648

Staff Development 2,310

TOTAL EXPENDITURE 407,053

CLOSING BALANCE Nil


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