working with psycho-social problems in qc
DESCRIPTION
A paper highlighting how working with psycho-social problems in a quality circle can differ from the normal quality control procedures that is used in industries.TRANSCRIPT
WORKING WITH PSYCHO-SOCIAL PROBLEMS IN SQC
Himal GautamHimal GautamPresident,President,
SQC GlobalNet - NepalSQC GlobalNet - Nepal
Background
● SQC focuses on solving the students' problems and most of them are psycho-social problems.
● Most of the tools and techniques used in SQC have been borrowed from industries which are meant for quantitative analysis.
Background
● The quantitative tools require interpretation of data in terms of precise numbers.
● When it comes to psycho-social problems, such interpretation is complex.
Psycho-social Problems
The problems caused by individual perceptions and social context could be
termed as psycho-social problems.
The statistical limitations of our tools do not allow enough space and proper
research on these problems.
To begin...
Being specific about some subjective tools we use, they seem to require some social-modification to foster proper research of the problem.
QC in Industries
Types of problems
● Problems are clearly visible because the size of the products are not so varying.
● Most of them have a direct effect on the final product.
Types of problems
● Rest of them generally affect the process.
● All of these parameters are clearly measurable and can be expressed with the help of the quantitative tools and techniques.
Analysis and Solution of Problems
● The causes of the problems can be brought into Man, Machine, Method, Material(4M).
● All the above parameters are measurable.
Analysis and Solution of Problems
● During the implementation, the change is visible and it is easy to implement and/or change strategies.
● The end result can give a clear image of the implementation process.
After the implementation...
● 4M can again give a clear picture of the success/flaws of the implementation process.
● The end result can be expressed numerically and can be compared with the initial situation accurately.
● Numbers give an easy, accurate basis for research and solution.
QC in Schools
SQC
● QC was a well-working concept in industries and is still equally effective.
● But when the same principle was put into schools, it worked but in cases of some problems, it was not possible to express the data in numbers precisely.
SQC
● The result-inclined problems and the problems of human context had a great gap in between.
● The 4M concept could not engulf all the causes of the psycho-social problems faced by students.
Similarities
● Some problems can be expressed numerically and can be analyzed through same tools and techniques.
● 4M maybe able to include the causes in case of such problems.
Differences
● Most of the students' problems are psycho social.
● Some psycho-social problems that SQC has dealt with are Superiority/Inferiority Complex, Bullying, Lack of concentration, Love and Relationships, Cliquishness, etc.
Differences
● While working with the above problems, numerical analysis was not easy and the use was very complicated. Still, there may be a need of numerical analysis at points.
Improvisations/Modifications
● Numerical analysis was used on a limited scale..● Different parameters were set during the use of
Ishikawa Diagram.● Qualitative data collection and analysis was put
on higher priority.● Numerical information was taken as a support
tool and not as the sole basis.
Bullying
Human Time
PsychologyEnvironment
Student
Talented ones
Friends
Physical Strong ones
Eating Time
Play TimeClass time
Hostel time
While Traveling
Free time
Bad Environment
Bad Economic Condition
Bad Accompany
Bad Life Style
Showing physical energy
Matter of Reputation
Arrogance
Misunderstanding
Ishikawa Diagram of Bullying
Bullying
Materials Habit
MethodOthers
Beating
Scolding
Ragging
Threatening
Indirectly help by non-
teaching staffs
Stick
Body parts
Words
Bad habit
Feeling of revenge
High Tempered
Ishikawa Diagram of Bullying
Nepotism
Inferiority/ Superiority Complex
School Machine
EnvironmentFamily
Teachers
Friends Identity
CrisisExtra Curricular activities
T.V.
Computer, Internet
Economic Condition
Brothers and Sisters
Culture
Town Vs. Village
Physical appearance
EldersParents
Expensive Gadgets
Academic performance
Cause and Effect Diagram (Ishikawa Diagram)
Findings
● Psycho-social problems required abstract subjective analysis.
● Subjective tools such as brainstorming, fishbone and affinity diagram were more effective during research
● Human psychology plays an important role in problem solving process.
What can industries learn from this?
Human psychology also plays a major role in the industrial problems so the factors discussed in this presentation should be put into consideration while solving problems.
People are inherently good and they want to do a good job.
People learn differently and hence think differently. Working on people's
learning processes rather than exhorting them would rather be
better.Ranking destroys people.
Edward Deming
Last words....
We, as human beings need to learn to put human psychology into consideration while
solving problems.Only subjective research can make this
possible.By doing so, we can prevent the society
from becoming like an industry where the outcome means everything.
