working in teams - communicating at work by adler
DESCRIPTION
communicating at work, Adler, Teams, Approaches to working in teams, planning the problem solving communication, Communication skills, oral communication. this document provides details about ho to work effectively in teams.TRANSCRIPT
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Working in Groups
PART FOUR
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Working in Teams
Chapter Summary
Characteristics of Groups and TeamsTypes of Groups and TeamsApproaches to Working in Groups and
Teams
Pro!em"So!#ing Communication$ffecti#e Communication in Groups and
Teams
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Characteristics of Groups and Teams
Characteristics of Teams
Si%e &fi#e to se#en
peop!e'(nteraction
(nterdependence
)urationGoa! )irectedness
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Characteristics of Groups and Teams
What Makes a Group a Team?
C!ear and (nspiring Shared Goa!s
Resu!ts")ri#en Structure
Competent Team *emers
Unified Commitment
Continued...
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Characteristics of Groups and Teams
What Makes a Group a Team?
Co!!aorati#e C!imate
Standards for $+ce!!ence
$+terna! Support and Recognition
Princip!ed ,eadership
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Types of Groups and Teams
Face"to"Face Teams
-irtua! Teams
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Approaches to Working in Groups and
Teams Centralized Leadership
Trait Approach &physica! attracti#e. sociai!ity. inte!!igence.
desire for !eadership. and origina!ity'
Sty!e Approach &authoritarian. democratic. and !aisse%"faire'
Contingency Approaches &est !eadership sty!e is f!e+i!e'
&!eader memer re!ations/ task structure/ and !eader0spo1ers'
,ife cyc!e Approach
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Approaches to Working in Groups and
Teams Self!irected Work Teams
When to Use Se!f")irected Teams
Characteristics of Se!f")irected TeamsTechnica! or Functiona! $+pertisePro!em"So!#ing and )ecision"
*aking Ski!!s
(nterpersona! Ski!!s
Continued...
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Approaches to Working in Groups and
Teams Self!irected Work Teams
Shared Po1er in Groups
,egitimate 2 Position Po1erCoerci#e Po1er &po1er to punish'Re1ard Po1er$+pert Po1er
Referent Po1er(nformation Po1erConnection Po1er
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Approaches to Working in Groups and
Teams,eadership $mergenceChosen y methods of residues. consisting of t1o
phases3
(f you are in a run for a !eadership position4Ta!k often)on0t push too hard3Sho1 your competence3
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"ro#lemSol$ing Communication
%eflecti$e Thinking Se&uence
)efine the Pro!em
Ana!y%e the Pro!em$sta!ish Criteria for a So!utionConsider Possi!e So!utions to the Pro!em)ecide on a So!ution
(mp!ement the So!utionFo!!o1 Up on the So!ution
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"ro#lemSol$ing Communication
Stages in Group "ro#lem Sol$ing
Orientation Phase
Conf!ict Phase$mergence PhaseReinforcement Phase
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"ro#lemSol$ing Communication
Stages in Group "ro#lem Sol$ing
Figure 8"54 Cyc!ica! Stages in an Ongoing Group
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Consensus
*a6ority -ote*inority )ecision$+pert OpinionAuthority Ru!eChoice of a )ecision"*aking *ethod
"ro#lemSol$ing Communication
!ecisionMaking Methods
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Choice of a )ecision"*aking *ethod
What Type of )ecision is 7eing *ade9o1 (mportant is the )ecision9o1 *uch Time is A#ai!a!eWhat Are the Persona! Re!ationships Among
*emers
"ro#lemSol$ing Communication
!ecisionMaking Methods
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Sometimes an indi#idua!0s goa! in a group is
identica! to the shared goa! of the group3Pro!em0s occur 1hen an indi#idua!0s goa!
conf!icts 1ith the group3See Ta!e 8":4 Group Process -aria!es
Associated 1ith Producti#ity
'ffecti$e Communication in Groups and
Teams %ecognize (oth Group and "ersonal Goals
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$nforcing ;orms of the Group or Team
)e!aying Action9inting Aout the -io!ation)iscussing the Pro!em Open!yRidicu!ing and )eriding the -io!ator
Re6ecting or (so!ating the )e#iant
'ffecti$e Communication in Groups and
Teams "romote !esira#le )orms
Continued...
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Create )esira!e ;orms $ar!yComp!y 1ith $sta!ished ;orms
Whene#er Possi!e
'ffecti$e Communication in Groups and
Teams "romote !esira#le )orms
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'ffecti$e Communication in Groups and
Teams
Shared or Compati!e Goa!sProgress To1ards Goa!s
Shared ;orms or -a!ues*inima! Fee!ings of Threat Among *emers(nterdependence Among *emersCompetition from Outside the GroupShared Group $+periences
"romote an *ptimal Le$el of Cohesi$eness
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'ffecti$e Communication in Groups and
Teams(!!usion That the Group is (n#u!nera!eTendency to Rationa!i%e or )iscount ;egati#e (nformationWi!!ingness to (gnore $thica! or *ora! Conse
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'ffecti$e Communication in Groups and
Teams
Conduct a Warm"Up Session
Generate Possi!e So!utions$!iminate )up!icate (deas$#a!uate (deas
'ncourage Creati$ity