Workforce Focus

William R. BurkeVice President-Logistics

Workforce Focus

• Today’s Learning Objectives– We will cover:

• Determining Employee Key Requirements• Workforce Performance Management System• Assessing Workforce Engagement• Assessing Capability and Capacity Needs• Recruitment and Selection Processes

Workforce Enrichment5.1a

• [5.1a(1)]– How do you determine the key factors that affect

workforce satisfaction and engagement?• Satisfiers/Dissatisfiers• Employee Key Requirement Survey• Deploy requirements• Align employee key requirements to Employee

SAT/ENG Survey• Deploy results against requirements

• [5.1a(3)]– How does your workforce performance management

system support high-performance work and workforce engagement?

• WPMS Model Overview• Alignment/Integration• Performance Reviews & Individual Development

Plans• Career Maps

Workforce Enrichment5.1a

Purchasing Specialist2.0+ Years

APICSModule 5

A

Product Line Manager

3.0+ Years

MQAExaminer

AREA PROCESS LEVELTime Allocation:

40% Strategic, 60% Tactical

SECTION PROCESS LEVEL

Assessment of Workforce Engagement 5.1c

• [5.1c(1)]– How do you assess workforce engagement?

• Definition of Engagement• Informal Methods• Formal Methods• Historical Results

“The extent of workforce commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the

organization”

MidwayUSAEmployee Satisfaction & Engagement Survey

Executive SummarySeptember 2009

Primary: “The Company is good at planning for the short-term (64th).Secondary: “I have confidence in the leadership of the Company” (73rd).Tertiary: “The Company responds to Customer requests for new services” (67th).Fourth: “The amount of recognition I receive is appropriate” (57th).

Workforce Capability & Capacity 5.2a

• [5.2a(1)]– How do you assess your workforce capability

and capacity needs?• Current/Future Needs Assessment• Skills Inventory• Integration to Financial Planning

(Current/Future)

• [5.2a(2)]– How do you recruit, hire, place, and retain

new members of your workforce?• Job Descriptions• Preferred Candidate Profile• 5-Stage Hiring Process• Career Development Team (CDT)

Workforce Capability & Capacity 5.2a

Questions?

Thank you!

Our best wishes to you in your pursuit of performance excellence!

For more information:

www.AmericaNeedsBaldrige.com

qms@midwayusa.com