work well introducing the new wellbeing programme improving health through the public health...

Work WellIntroducing the new Wellbeing Programme

Improving health through the Public Health Responsibility Deal

Diverse Health Solutions LtdProud to be working in partnership with Work Well

Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

What is wellbeing?

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Money & Home

Friends

Relationships

Children

Partners

Physical Health

Mental Health

Emotional Health

Lifestyle, exercise,

food and drink,

sleep

Work Life,

My environment inside

& outside of

work

Oxford Dictionary Definition – noun. the state of being comfortable, healthy, or happy


What is Work Well

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Work Well

A complete employee wellbeing programme

“A wellbeing coordinator toolkit that provides pre-loaded communication

materials to implement a health and wellbeing

programme based on the principle of using monthly

themes to engage with their staff”


How it’s been built

• Optum cover more than 10 million employee households through their Employee Assistance Programmes

– Aggregated the data from our systems to extract the information and topics that are most accessed by employees:

• We were then able to use this information to develop themes which most impact on reducing stress and increase resilience

• Used Subject Matter Experts across the business to write, edit and record the communication materials

• Over a 1,000 hours of product development time spent building Work Well

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• Telephonic

Counselling

• PPC Online

• HRA

• Training

• Experience &

Research

• Global partners


The programme is based on

• Four Building Blocks of Wellbeing

– Staying Connected

– Take Control

– Be Good to Yourself

– Make changes for the better

• Twelve Themes, designed to fit one calendar year

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12 Wellbeing Themes + launch materials + HRA

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• Relate Well

• Relationship

• Family• Comms

• Think Well

• Emotional

Wellbeing and Mental Health

• Change Well

• Changes at

home and work

• Eat Well• Healthy

Eating & nutrition

• Move Well

• Physical Activity

and Weight

Management

• Safe Well

• Workplace Safety

and Ergonom

ics

• Cope Well

• Stress and

Resilience

• Live Well• Physical

Health & long term limiting illness

• Sleep Well

• Sleep, energy

and being well

rested

• Stop Well

• Smoking, alcohol

& substance misuse

• Balance Well

• Work life Balance

• Spend Well

• Financial Wellbein

g

Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. 7

How it works

• Receives regular emails

• Visual campaigns around the offices / staff intranet

• Monthly factsheets • Monthly bite-size webinars

• PPC Online member portal• Other activities and initiatives coordinated by their wellbeing coordinator e.g. lunch time walks

• Leadership and line management support

Coordinator / HR Manager / HR Assistant / Workplace safety Officer / Admin

Employee

• Sends pre-loaded html. Emails (all employee, senior management emails and line manager emails)

• Downloadable and editable posters• Intranet / Internet web ready banners• Pre-loaded communications material written by SMET’s

• Dedicated online coordinator area

• Yearly communications calendar – that can fit with existing calendars and events

• Coordinator toolkit with how to guides• Training and Support• Quarterly Newsletter


The Employee Journey

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• Not yet ready

• Thinking about it

• Getting ready

Doing it

Staying with it

AWARENESS

BEHAVIOUR CHANGE

SUPPORTIVE ENVIRONMENT

POSTERS, FACTSHEETS, SIGNPOSTING, WEBINARS, EMAILS, ONSITE, VOLUNTEERS, CULTURE, MANAGERS

• Driving Engageme

nt


Benefits

• Ready to go• Easy to use• Takes minimal time to implement• No prior knowledge needed• Flexible / editable• Support

USABILITY

• Subject Matter Experts• Psychological based• Evidence Based• Choice of channels of communications• In line with Government recommendations

CONTENT

• Provides a framework – add in / enhance• Facilitates a culture of health and wellbeing• Provides platform for engaging with staff• Provides an instant identity• 12 themes – link to stress & resilience• Holistic approach to wellbeing• All in one place.

WHY

• Talent retention• Healthier employees = happier employees• Increase in productivity• Reduced absenteeism & presenteeism• Fewer accidents at work• Responsible and competitive employer

The Bottom Line


Coordinator ToolkitResources• Yearly communications calendar

– When to send out relevant communications

– Other ideas and initiatives to implement

– National health days and links• Step by step guides for implementing

Training & Support• On-Boarding Training – Recorded WebEx• Quarterly newsletter on health and wellbeing• Coordinator Forum – twitter• Dedicated e-mail support – 24hr maximum

response time• Account Manager


Livewell.optum.com is the platform

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Monthly Themes Content – easy to navigate

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Monthly Themes Content

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Useful info for each theme

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Yearly Communications Calendar

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Posters

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Web ready banners - Intranet

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Ready to go html. emails

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Recorded Bite size Webinars by Expert Trainers

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Accreditations and qualifications of our SME’s• Diploma in Counselling• MSc Psychotherapy / UKCP Reg.

Psychotherapist• Chartered Institute of Bankers Accreditation• Level 3 Personal Training• BSc Nutritional Therapy• MSc Public Health & Physical Activity• Royal College of Nursing• MBTI Registered• MIACP Accredited• MBACP Accredited• Fellow of the Royal Society of Public Health


Three Programmes

Work Well1 Work well2 Work Well3

Health Risk Assessment & 6 online programmes• Coordinator toolkit• Dedicated coordinator support • 12 months of streamed, ready-

to-go materials • Employee wellbeing portal• 12 visual engagement

campaigns • Bite sized educational webinars

linked to your relevant wellbeing theme

• Template staff survey & how to implement

• Leadership and line manager support information and staff communications

• Communication calendar

• Work Well1 plus:• Quarterly (four) onsite

sessions, coordinated and delivered by our expert trainers:

a) Staying Connected - 5 x 1 hour workshops on ‘Building Resilience for Staff’

b) Make changes for the Better – 5 x 1 hour workshops on Habits and Behaviour Change / One to One 30 minute consultations with a qualified coach on goal setting

c) Take Control – 5 x 1 hour Healthy Eating Experiential Sessions

d) Be good to yourself – 5 x 1hour Relaxation and Mindfulness Sessions

OR

4 days of live webinars to reach out to maximum number of staff

4 days of manager training

4 days of wellbeing champion training

• Work Well3 builds on Work Well2 and develops further bespoke advantages.

• One of our Wellbeing Experts will be on-hand to work with you to design a programme tailored to the needs your organisation.

• Programme additions include:

• Wellbeing Hotline• Wellbeing Champion Training• Live Webinars with Q&A• Live Manager Webinars with

Q&A• Workshops• On-site demonstrations• 1-2-1 face to face coaching• Health fairs• Health Kiosks• Biometric onsite screening• Team Physical Activity

Challenge • Smoking Cessation


Compliance

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• Provides a pledge delivery plan for DH Responsibility Deal see attachment

• Links with the Time to Change campaign


Measurement and Evaluation

• There is a guide on measurement and evaluation within the coordinator toolkit.

• Staff Survey and guidance• Health Risk Assessment –

organisational aggregate data

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Feedback

Inform future

strategy

Future investment

Measure Success

Driving engagement


HEALTH RISK ASSESMENTS

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Front Page of the online HRA

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Front page following completion

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Summary and goal setting

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Six online programmes following assessment

• Fitness• Stress• Feeling worried• Sleep• Feeling low• Healthy Eating

• Take assessments• Be self aware• Signpost• Techniques• Information• Factsheets• Goal setting• Re-assessments• Personalised emails

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Thank you

work well introducing the new wellbeing programme improving health through the public health...

Documents

confidential property

express permission

line slide

wellbeing themes

wellbeing coordinator

engagement slide

happy slide

culture of health