work in a networked virtual organization

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RéfNTS02101-1Copyright Distance Expert 2002, Tous droits réservés

Work in a Networked Virtual Work in a Networked Virtual OrganizationOrganization

Vilnius, October 21, 2002 Vilnius, October 21, 2002

Work in a Networked Virtual Organization



Paradigm ShiftParadigm Shift

Peter DruckerManagement Challenges for the 21st CenturyPeter DruckerManagement Challenges for the 21st Century

“The most valuable asset of a 21st century institution, whether business or non-business, will be its knowledge workers and their productivity.”




Lisbon Summit in March 2000…Lisbon Summit in March 2000…

… to become the most competitive and

dynamic knowledge-based economy in the

world

capable of sustained economic growth

with more and better jobs

with greater social cohesion




21st Century Business Challenges21st Century Business Challenges

• Adjust to change quickly

• Communicate and collaborate effectively

• Foster organization culture

• Be more productive throughout their day

So how do we empower employees to…So how do we empower employees to…

…yet focus on Customer Success?…yet focus on Customer Success?




So why is it that the only location where employees have access to all their

productivity tools...

...is the one location they spend the least amount of time at —

their desk?

The Productivity ParadoxThe Productivity Paradox




Telework definitionTelework definition

Telework is a form of organising and/or performing work,

using information technology, in the context of an

employment contract/relationship, where work, which could

be performed at the employers premises, is carried out away

from those premises on a regular basis.

Source : framework agreement on telework, July 16, 2002




Market Forces Driving MobilityMarket Forces Driving Mobility

Realities of Today’s EconomyOrganizations must do more with lessGlobalization = geographically dispersed organizations

Business Culture today Requires Communication EfficiencyInformation must be available 24 x 7Enhanced collaboration

Today’s Workforce Expects FlexibilityPeople want to live where they want to liveNew generation of workers demand flexibility




Benefits of MobilityBenefits of Mobility

• Reduced cabling costs

• Teleworker tax credits

• Reduced costs to move and add people to network

• Better customer service (employees are better informed, have shorter response times, have an improved ability to sense and respond)

• Higher quality interaction with customer

Cost Savings

Improved Productivity

Customer Loyalty

Business Resilience• Able to quickly react to

adversity via multiple channels

• Rapid deployment in reaction to an “event”

• Attracting and retaining employees, by allowing them to work where and when they choose, and by providing them the personalized tools for appropriate, customized info

• Strengthens corporate culture

• Enhanced worker efficiency through increased access to online resources

• Increased knowledge sharing amongst workers, customers and partners

Cultural Enhancement




Note: Reported by individual companies in various publications

Formal Telework Solutions “WORK”Formal Telework Solutions “WORK”

• Increased ProductivitySiemens—15%, plus time lost to bad weather was virtually eliminated

Cisco Systems—93% of teleworkers reported an increase in productivity greater than 1 hour

• Employee Satisfaction/RetentionAT&T—survey showed 36% of employees would find another job if Telework was eliminated

Merrill Lynch—reported 30% increase in employee morale

Siemens—reported over 90% acceptance rating from employees

Cisco Systems—ability to telecommute had an impact on 76% of employees choice of Cisco as an employer

• Real Estate Financial BenefitsMerrill Lynch—$5–6K savings per person in real estate costs

IBM—$75 million savings annually in real estate cost reduction




Some useful linksSome useful links

http://www.mayeticvillage.fr/edistance-expert

http://www.mayeticvillage.com/e3work

http://www.mayeticvillage.fr/ework

http://www.emergence.nu

http://www.sibis-eu.org/sibis/

http://www.ednes.org/wistcis/

http://www.infobalt.lt/telebalt/

work in a networked virtual organization

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