wm-ofmp annual performance monitoring of seven regional water companies presented by: vera muhaxhiri

WM-OFMPN

umri

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urav

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et e

regj

istr

uar (

%)

0%25

%50

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Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

ANNUAL PERFORMANCE MONITORING

OF SEVEN REGIONAL WATER COMPANIES

Presented by: vera muhaxhiri

WM-OFMPN

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Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

CONTENT Introduction Absolute performance of water

sector Relative performance of water

sector Relative individual performance Relative comparative performance Conclusion Steps forward

WM-OFMPN

umri

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e ko

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et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Water is essential, indeed: without it,

there will be no existence…and as such it shall be used carefully.

The best for this is that water should be treated almost as all other businesses.

Water treatment and distribution are businesses which are faced with high costs.

WM-OFMPN

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et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

INTRODUCTION- Performance of water companies were evaluated by

taking into consideration key performance indicators- ! Performance indicators for 2007 were estimated by

reliable data- Absolute performance ensures achieved level- Relative individual performance justifies development

trends within the company- Relative comparative performance provides activity

results from the best to the worst, as well - It determines position of each company in relation with

sector average- (Non) development trends necessarily requires

explanations- Relevant stakeholders has contributed in trends

development

WM-OFMPN

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urav

e te

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rt m

e ko

nsum

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et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Absolute performance

how sector stands in 2007?

WM-OFMPN

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i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

KEY FACTS OF PERFORMANCE IN 2007 (I)

According to the evaluations, coverage with water services is 72%, and with wastewater services is 50%.

58% of water produced is not billed. 78,348,252m3 water were subject to losses and abuse in average from overall 217l water produced, only 91l

are billed €7,834,825 are expenses on behalf of non revenue

water the water sector would benefit an amount of €595,230

if NRW would have been decreased for only 8% = with grants provided by government!

WM-OFMPN

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e ko

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et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

KEY FACTS OF PERFORMANCE IN 2007 (II)

Billing percentage has remained the same to 92% Metered consumption has dropped to 81% due to

reduction in proportion of customers with meters to 2%.

Operating costs per m3 of water produced has increased to €0.10

Average tariff is €0.35, where the difference of €0.25 is supposed to cover inevitable amount of water losses; necessary capital costs, risk of non-collection; and minimal reserve fund

WM-OFMPN

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et e

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0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

KEY FACTS OF PERFORMANCE IN 2007 (III)

As operating costs per 1 billing point are €5.14,incomes are €7.94

Revenue collection is increased to 61% Operating cost has been covered by cash

(WCR=1.03) Debtors requirements has reached to

€63,888,776; and obligations toward creditors are €11,301,052

WM-OFMPN

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0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

KEY FACTS OF PERFORMANCE IN 2007 (IV)

Staff performed more efficiently although indicator of 7.35 is still high.

Water quality is 2% In average, water supply is …..(?) Average customer complaints are….(?) In general, companies has been very

responsible toward reporting to WWRO

WM-OFMPN

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et e

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Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Relative performance

were sector development trends progressive or regressive

in 2007 compared to 2006 ?

WM-OFMPN

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et e

regj

istr

uar (

%)

0%25

%50

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0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

PERFORMANCE DEVELOPMENTS 2007 / 2006 (I)

Indicator 2006 2007 prog/regNon-revenue water %

59% 58% ♫Billing percentage 92% 92% -Proportion of customers with meters

77% 75%

Metered consumption %

83% 81%

Collection rate % 57% 61% ♫

WM-OFMPN

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et e

regj

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%)

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0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

PERFORMANCE DEVELOPMENTS 2007 / 2006 (II)

Indicator 2006 2007 prog/regWorking coverage rate 1.03 1.03 -Working rate 1.72 1.63 Staff efficiency (‘000 customers)

7.57 7.35 ♫

Average tariffs per m3 0.34 0.35 ♫

WM-OFMPN

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et e

regj

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%)

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%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

PERFORMANCE DEVELOPMENTS 2007 / 2006 (III)

Indicator 2006 2007 prog/regComplaints per '000 customers

0.62 / -

Failure of water quality tests %

3% 2% ♫

Average water disconnections per customer/d

2h / -

Reporting delays 12 d 7 d ♫

WM-OFMPN

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et e

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Bifu

rkac

ioni

,(F

eriz

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Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Relative individual performance

what are development trends within a company in

2007 compared to 2006?

WM-OFMPN

umri

i fat

urav

e te

lesh

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rt m

e ko

nsum

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et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

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Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

PERFORMANCE DEVELOPMENTS 2007/2006

RWC Prishtina, SH.A.Indicator 2006 2007 prog/reg

Non-revenue water %

54% 51% ♫Billing percentage 94% 89% Prop. of customers with water meters

82% 69%

Collection rate % 59% 62% ♫Working coverage rate

1.07 1.08 ♫

Staff efficiency 6.77 6.36 ♫

WM-OFMPN

umri

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rt m

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et e

regj

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uar (

%)

0%25

%50

%75

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0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007


RWC Hidroregjioni Jugor, SH.A.Indicator 2006 2007 prog/reg

Non-revenue water %

46% 39% ♫Billing percentage 92% 91% Prop. of customers with water meters

83% 86% ♫


0.91 1.01 ♫


WM-OFMPN

umri

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et e

regj

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%)

0%25

%50

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Bifu

rkac

ioni

,(F

eriz

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Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007


RWC Hidrodrini, SH.A.Indicator 2006 2007 prog/reg

Non-revenue water %

75% 77%

Billing percentage 92% 92% -Prop. of customers with water meters

84% 87% ♫


0.98 0.98 -


WM-OFMPN

umri

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lesh

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nsum

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et e

regj

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%)

0%25

%50

%75

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0%

Bifu

rkac

ioni

,(F

eriz

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Pris

htin

a,(P

risht

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Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007


RWC Ujesjellesi Regjional, SH.A.Indicator 2006 2007 prog/reg

Non-revenue water %

47% 48%

Billing percentage 92% 92% ♫Prop. i kons. me ujemates

41% 45% ♫


1.13 0.95

Staff efficiency 11.48

11.03

♫

WM-OFMPN

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et e

regj

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%50

%75

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0%

Bifu

rkac

ioni

,(F

eriz

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Pris

htin

a,(P

risht

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Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007


RWC Radoniqi, SH.A.Indicator 2006 2007 prog/reg

Non-revenue water %

67% 62% ♫Billing percentage 100% 100

%-

Prop. of customers with water meters

92% 94% ♫


1.03 1.10 ♫


WM-OFMPN

umri

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et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007


RWC Bifurkacioni, SH.A.Indicator 2006 2007 prog/reg

Non-revenue water %

61% 54% ♫Billing percentage 75% 84% ♫Prop. of customers with water meters

49% 58% ♫


0.98 1.05 ♫

Staff efficiency 7.42 8.19

WM-OFMPN

umri

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lesh

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rt m

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nsum

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et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007


RWC Hidromorava, SH.A.Indicator 2006 2007 prog/reg

Non-revenue water %

57% 46% ♫Billing percentage 91% 97% ♫Prop. of customers with water meters

78% 80% ♫


0.91 0.91 -

Staff efficiency 8.89 9.10

WM-OFMPN

umri

i fat

urav

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lesh

uara

ne

rapo

rt m

e ko

nsum

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et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Relative comparative performance

who is the best performing company?!

WM-OFMPN

umri

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urav

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lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Non-revenue water %

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Billing percentage

Numri i faturave te leshuara ne raport me konsumatoret e regjistruar (%)

0% 25% 50% 75% 100%

Bifurkacioni,(Ferizaj)

Prishtina,(Prishtine)

HidroregjioniJugor, (Prizren)

Mesatarja esektorit

UjesjellesiRegjional,(Mitrovice)

Hidrodrini, (Peje)

Hidromorava,(Gjilan)

Radoniqi,(Gjakove)

2006 2007

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Metered consumption %

Konsumimi i matur ne raport me konsumimin total (%)

0% 25% 50% 75% 100%




Mesatarja esektorit


Hidrodrini,(Peje)


Radoniqi,(Gjakove)

2006 2007

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Staff efficiency %

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Customer complaints

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Working rate

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Working coverage rate

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Operating cost per m3 of water produced

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Collection rate %

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Water quality

Perqindja e testeve te deshtuara te ujit

0% 5% 10%



Hidrodrini,(Peje)


Mesatarja esektorit



Radoniqi,(Gjakove)

2006 2007

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Water supply

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Water service coverage

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

Wastewater service coverage

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

CONCLUSION- In 2007 compared to 2006, water sector has

performed much better in relation to key performance indicators

- All companies has shown progress in 2007 compared to 2006 in relative individual performancethis may be a result of

- Serious engagement of companies’ management staff

- Establishment of Boards of Directors- Contribution given by Donors and Consultants- WWRO role

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

STEPS FORWARD- Preparation of Performance Report

for 2007- Publication of the Performance

Report- Regional benchmarking of water

companies

WM-OFMPN

umri

i fat

urav

e te

lesh

uara

ne

rapo

rt m

e ko

nsum

ator

et e

regj

istr

uar (

%)

0%25

%50

%75

%10

0%

Bifu

rkac

ioni

,(F

eriz

aj)

Pris

htin

a,(P

risht

ine)

Hid

rore

gjio

niJu

gor,

(Priz

ren)

Mes

atar

ja e

sekt

orit

Hid

rodr

ini,

(Pej

e)

Ujes

jelle

siR

egjio

nal,

(Mitr

ovic

e)

Hid

rom

orav

a,(G

jilan

)

Rad

oniq

i,(G

jako

ve)

2006

2007

THANK YOU FOR YOUR ATTENTION!

wm-ofmp annual performance monitoring of seven regional water companies presented by: vera muhaxhiri

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