Wipro’s BusinessProcess ServicesDriving integrated excellencethrough strong capabilities andinnovative solutions

nterprises today expect service providers to help them improve business outcomes by leveraging domain knowledge,

technology expertise and integration of multiple services. The emergence of “as a service” consumption models is leading to a market demand for delivery of integrated services such as Business Process as a Service (BPaaS). At Wipro, our focus is to build integrated offerings across four key business themes: Customer Experience, Business Acceleration, Simplified and Sustained IT, and Connected Ecosystem.

Wipro’s Business Process Services (BPS) is a global leader in providing next generation technology-led business process services to global enterprises. BPS drives superior customer experience, high levels of efficiencies, uncompromising quality to transform business processes from manual to completely automated functions. Our delivery centers across the globe offer onshore, near shore and offshore support to leading global companies.

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BPS solution strategyBPS next-gen solutions strategy is founded on five key collaborative engagement models. These service models are based on customers’ business and strategic objectives for which BPS offers multiple pricing options.

• The Capacity Augmentation Model offers rapid capacity to meet regulatory and growth agendas.

• Our Virtual Captives Model offers transition and transformation execution excellence through implementation of Wipro’s Enterprise Automation technologies with assured transfer to client ownership.

• Our Managed Services Model comprises of a formal partnership arrangement with commercial incentives where Wipro assumes clear accountability.

• Our Hybrid Model offers in-house consolidation of high value and sensitive work with co-located operations with appropriate security and controls through a transparent and collaborative partnership.

• The As-a-Service Model allows rapid transition and transformation to global standards through convergence of operations and IT to ensure a flexible, aligned, and on-demand service.

Our differentiatorsEnterprise operations transformation framework

• Our key non-intrusive industry and technology agnostic differentiators include the Enterprise Operations Transformation Framework (EOT). EOT is a suite of comprehensive solutions to address central business essential of achieving process efficiencies through enhanced customer experience, cost optimization, reduced cycle times and improved accuracy. The solution suite delivers standardized service, touching all engagements of a customer lifecycle through simplification, automation, intelligence and immersive experience.

Wipro HOLMES – AI platform

• Wipro HOLMES, our Artificial Intelligence Platform™, is a focused initiative to improve not only delivery productivity, but also drive a new way to work with cognitive and Robotic Process Automation (RPA). In FY17, Wipro generated productivity worth over 12,000 persons across more than 140 customer engagements by leveraging next generation delivery practices and deploying over 1,800 cumulative instances of HOLMES bots in areas of application development, maintenance and infrastructure services.

Automation

• Our RPA solution delivers beyond labor arbitrage and improves processes and accuracy by eliminating human error and optimizing cost. It helps achieve next generation business goals and provides transformative impact through rapid deployment and limited capital expenditure requirements.

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Strategy based on five keycollaborative engagementmodels to enhance customers’ business and strategic objectives

BPS solution strategyBPS next-gen solutions strategy is founded on five key collaborative engagement models. These service models are based on customers’ business and strategic objectives for which BPS offers multiple pricing options.

• The Capacity Augmentation Model offers rapid capacity to meet regulatory and growth agendas.

• Our Virtual Captives Model offers transition and transformation execution excellence through implementation of Wipro’s Enterprise Automation technologies with assured transfer to client ownership.

• Our Managed Services Model comprises of a formal partnership arrangement with commercial incentives where Wipro assumes clear accountability.

• Our Hybrid Model offers in-house consolidation of high value and sensitive work with co-located operations with appropriate security and controls through a transparent and collaborative partnership.

• The As-a-Service Model allows rapid transition and transformation to global standards through convergence of operations and IT to ensure a flexible, aligned, and on-demand service.

Our differentiatorsEnterprise operations transformation framework

• Our key non-intrusive industry and technology agnostic differentiators include the Enterprise Operations Transformation Framework (EOT). EOT is a suite of comprehensive solutions to address central business essential of achieving process efficiencies through enhanced customer experience, cost optimization, reduced cycle times and improved accuracy. The solution suite delivers standardized service, touching all engagements of a customer lifecycle through simplification, automation, intelligence and immersive experience.

Wipro HOLMES – AI platform

• Wipro HOLMES, our Artificial Intelligence Platform™, is a focused initiative to improve not only delivery productivity, but also drive a new way to work with cognitive and Robotic Process Automation (RPA). In FY17, Wipro generated productivity worth over 12,000 persons across more than 140 customer engagements by leveraging next generation delivery practices and deploying over 1,800 cumulative instances of HOLMES bots in areas of application development, maintenance and infrastructure services.

Automation

• Our RPA solution delivers beyond labor arbitrage and improves processes and accuracy by eliminating human error and optimizing cost. It helps achieve next generation business goals and provides transformative impact through rapid deployment and limited capital expenditure requirements.

Business process as a service

• Wipro delivers best of technology-led services to its customers through its BPaaS delivery solutions that allow standardized, yet highly configurable processes for quick deployment and use. Wipro continues to invest in building a larger BPaaS portfolio, which now includes Source-to-Pay (S2P). With the recent acquisition of HealthPlan Services, Wipro offers market leading

technology platforms and a fully-integrated BPaaS solution to health insurance companies (Payers) in the individual, group and ancillary markets.

Wipro base)))TM and Next GenCustomer Experience

• Our business platform solutions include two key offerings: – Base)))™ and Next Gen Customer Experience (NGCE).

- Base)))™ is Wipro’s business operations platform which comes with business and operations analytics, pre-built process libraries, business design and process management components to manage today’s business operations.

- Our NGCE platform leverages cognitive analytics to reduce interaction costs, increase revenue per customer, improve employee productivity and enhance customer experience.

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Integrated offerings across four keybusiness themes: customer experience,business acceleration, simplified andsustained it and connected ecosystem

Wipro LimitedDoddakannelli, Sarjapur Road,Bangalore-560 035,India

Tel: +91 (80) 2844 0011Fax: +91 (80) 2844 0256wipro.com

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

For more information,please write to us atinfo@wipro.com

IND/INT-CL/AUGUST2017