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A Solid Foundation for SuccessEvery exceptional partnership begins with stellar individuals

offering unique capabilities. In the case of IBM, the key

members are IBM Software and IBM Hardware. Together, this

team provides innovative hardware solutions and cutting-edge

middleware that offers industry-leading messaging, collaboration,

e-business, systems management and storage management

software for all platforms of IBM servers and desktops.

IBM Lotus Software

Lotus software from IBM focuses on the human side of

business, with solutions that empower people to collaborate,

learn and take full advantage of their collective knowledge,

wherever they work and across organizational boundaries.

The benefits include increased speed, agility and competitive

advantage. Lotus software redefines the concept of conducting

business with dynamic workplaces and other innovative ways of

connecting ideas, thinkers, buyers, sellers and communities in

an on-demand world. IBM Lotus software offers solutions for:

• Messaging and collaboration

• Web conferencing, instant messaging and team workplaces

• E-Learning

• Knowledge, expertise and content management

• Collaborative portals

Learn more about IBM Lotus software solutions at

www.ibm.com/software/lotus.

IBM Tivoli Software

In today’s economic climate, integrating your customers’ IT

infrastructures has become a business necessity. Intelligent

management software from Tivoli helps customers realize

maximum business value by enabling them to integrate,

manage, and secure their e-business infrastructures and

processes end-to-end.

By adopting the most open standards of any systems

management software provider today, plus integrating data

warehouse technology that leverages infrastructure performance

data gathered from across the organization, Tivoli helps businesses

focus beyond the fundamental demands of e-business to the

more complex requirements of an on-demand world. IBM

Tivoli software offers solutions for:

• Storage management

• Security management

• Performance and availability management

• Configuration and operations management

Learn more about IBM Tivoli software solutions at

www.ibm.com/software/tivoli.

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IBM Product Solutions

IBM WebSphere Software

IBM WebSphere is a leading software platform for

e-business on demand, delivering a proven, secure and

reliable software portfolio.

With a responsive and comprehensive e-business platform,

WebSphere software evolves to meet the challenges of continually

changing business environments. IBM WebSphere software

provides companies a strong foundation and tools to reduce

business risk, business software to strengthen business

relationships, and integration software to optimize

operations. IBM WebSphere offers solutions for:

• Application servers

• Application development

• Business integration

• E-commerce

• Wireless and voice access

Learn more about IBM WebSphere software solutions at

www.ibm.com/software/websphere.

IBM DB2 Information Management

IBM DB2 Information Management software solutions supply

the information on-demand infrastructures need to connect

vast amounts of information across customers, partners and

suppliers, bringing greater insight and value. These solutions

also allow customers to access, share and integrate information

easily, while speeding up realized ROI. IBM DB2 Information

Management enables customers to process vast amounts of data

in parallel and to access and manage distributed information

sources as if they were one. IBM DB2 Information

Management offers solutions for:

• Database servers

• Database tools

• Content management

• Information integration

• Business intelligence and analytics

Learn more about IBM DB2 Information Management

software solutions at www.ibm.com/software/data.

IBM Rational

IBM Rational software development tools design and construct

applications and support the development and deployment

process. IBM Rational offers solutions for:

• Design and construction

• Process and portfolio management

• Requirements and analysis

• Software configuration management

• Software quality

• Traditional languages and debug tools

Learn more about Rational software solutions at

www.ibm.com/software/rational.

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IBM BladeCenter supports a wide range of processor

technologies and operating systems to allow clients to run all

their diverse workloads inside a single architecture — reducing

complexity, improving systems management and increasing

flexibility while driving down total cost of ownership.

Learn more about IBM Blade Servers at

www.ibm.com/systems/bladecenter.

IBM TotalStorage

IBM can help customers manage their data and compete more

effectively with a more efficient storage infrastructure. That’s

because IBM storage products feature open standards for easy

integration into any infrastructure and compatibility with

solutions from IBM and many other vendors. IBM can help

customers deploy and maintain their storage infrastructures,

providing solutions designed for high availability while helping

to enhance productivity through automation.

Learn more about IBM TotalStorage at www.ibm.com/storage.

IBM eServer Express

One-size-fits-all server solutions don’t work for large businesses.

So why would they work for smaller and midsize ones? Fortunately,

IBM has taken its leading-edge server technology and incorporated

it into a server portfolio that gives SMBs what they need. With the

IBM eServer Express portfolio also comes servers configured to

meet customers’ unique resource and budget-related needs.

Learn more about IBM eServer Express at

www-03.ibm.com/servers/eserver/express/servers/xseries.html.

IBM TotalStorage Express

Are your customers managing their data, or is their data managing

them? Designed specifically for the needs of midsize businesses,

IBM TotalStorage Express offerings deliver the right mix of

products for nearly every aspect of business continuance and

business efficiency. Our range of disk and tape solutions can

help customers store, safeguard, retrieve and share their data

while helping extend their ability to be as open, safe and fast

as they need to be.

TotalStorage offerings can work together seamlessly to help

small and midsize businesses enhance business efficiency and

resiliency, mitigate risk, reduce cost and increase productivity.

Find storage options designed for customers’ particular servers.

Learn more about IBM TotalStorage Express at

www-03.ibm.com/servers/eserver/express/storage.html.

IBM Printers

Infoprint Express laser printers fit diverse needs for general offices

and branch offices, with an emphasis on value that comes from

superior performance, print quality, reliability and ease of use.

As electronic document distribution drives print output in

distributed environments, customers often need to install more

printers on the network. Fulfilling print requests that range

from simple black and white to complex color, customers need

power and performance at a low cost. That’s why they should

consider a laser printer designed for SMB: an IBM Infoprint

Express printer.

Learn more about IBM printers at www.ibm.com/printers.

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Cross-platform Software Portfolio

Software& System

Integration & Application Integrating Data & Content

Collaboration & Human Interaction IT Service Management

Windows L i nux A IX So l a r i s HP -UX OS/400 OS/390 z /OS

Requirements & Analysis✖ Rational Requisite Pro✖ Rational Rose Data Modeler✖ Rational Software ModelerDesign and Construction✖ Rational Software Architect✖ Rational Software Modeler✖ Rational Systems Developer✖ Rational Web Developer for WebSphere✖ Rational Rose Technical Developer✖ Rational XDE Developer Family✖ Rational Rose Data Modeler✖ Rational Professional Bundle✖ Rational Test Realtime✖ IBM Rational Ada DeveloperSoftware Quality✖ Rational Functional Tester✖ Rational Robot✖ Rational Performance Tester✖ Rational Manual Tester✖ Rational Team unifying Platform✖ Rational PurifyPlus✖ Rational Test RealtimeProcess and Porfolio Mgmt.✖ Rational Team Unifying Platform✖ Rational Portfolio Manager✖ Rational Method Composer

(includes Rational Unified Process)Software Config. Mgmt.✖ Rational ClearCase Family

ClearCase MultisiteClearCase LTClearCase Enterprise Addition

✖ Rational ClearQuest FamilyClearQuest Multisite

Appl. & Transaction Infrastructure✖ WebSphere Application Server (Community Edition

(CE), WAS, WAS Express, WAS ND)✖ WebSphere XD (Extended Deployment)✖ WebSphere RFID✖ CICS Transaction Server✖ WebSphere Studio FamilyBusiness Integration✖ WebSphere Process Server✖ WebSphere Business Modeler✖ WebSphere Business Monitor✖ WebSphere Partner Gateway✖ WebSphere MQ Family (including Everyplace)✖ WebSphere Message Broker✖ WebSphere Enterprise Service Bus (ESB)✖ WebSphere Integration DeveloperCommerce✖ WebSphere Commerce FamilyApplication Transformation✖ WS Host Integration Solution (HOD, PCOM)✖ WS Host Access Transformation Services (HATS)✖ WebSphere Studio Family✖ CICS Transaction Gateway✖ WebFacing Deployment Tool for WDS Processor (WDHT)✖ WebFacing Deployment Tool for WDS with HATS (WDHT)

Database Servers and Tools✖ DB2 UDB Family✖ Informix✖ Cloudscape✖ IMS✖ U2✖ DB2 and IMS Tools✖ DB2 Connect✖ DB2 Data Propagator✖ DB2 Extenders✖ DB2 Office Connect✖ DB2 Query Patroller✖ Informix Tools✖ U2 ToolsData Warehousing/Analysis✖ DB2 UDB Warehouse Editions (DWE)✖ Master Data Management✖ DB2 Entity Analytics✖ DB2 Alphablox✖ Query Management Facility (QMF)✖ DB2 Universal Database (UDB)✖ DB2 Content ManagementContent Mgt & Discovery✖ DB2 Content Manager Family✖ DB2 Content Manager OnDemand✖ DB2 Records Manager✖ DB2 CommonStore for SAP, Domino & Exchange

Server✖ DB2 Document Manager✖ WebSphere Information Integrator Content Edition✖ WebSphere Information Integrator OmniFind Edition✖ WebSphere Content Discovery FamilyInformation Integration✖ WebSphere DataStage✖ WebSphere QualityStage✖ WebSphere ProfileStage✖ WebSphere Information Integrator Family✖ WebSphere Data Integration Suite✖ WebSphere Data InterchangeMaster Data Management✖ WebSphere Customer Center✖ WebSphere Product Center✖ Global Synchronization for WebSphere Product Center

Availability✖ Tivoli Monitoring✖ Tivoli Monitoring Express✖ Tivoli Monitoring for Messaging and Collaboration

for Lotus Domino Servers / Microsoft Exchange Servers✖ Tivoli Monitoring for Microsoft .NET✖ Tivoli OMEGAMON XE for WebSphere Application ServerApplication Management✖ Tivoli Composite Application Manager for Response

Time Tracking✖ Tivoli Composite Application Manager for SOA✖ Tivoli Composite Application Manager for WebSphere✖ Tivoli OMEGAMON XE for WebSphere Business

IntegrationBusiness Service Mgmt✖ Tivoli Business Systems Manager✖ Tivoli Enterprise Console✖ Tivoli NetView✖ Tivoli Service Level AdvisorOrchestration and Provisioning Mgmt✖ Tivoli Monitoring Express✖ Tivoli Contract Compliance Manager✖ Tivoli Contract Compliance Manager for z/OS✖ Tivoli System Automation for Multiplatforms✖ Tivoli System Automation for z/OSSecurity✖ Tivoli Identity Manager✖ Tivoli Identity Manager Express✖ Tivoli Federated Identity Manager✖ Tivoli Access Manager Family✖ Tivoli Privacy Manager✖ Tivoli Risk Manager✖ Tivoli Compliance ManagerStorage and Optimization✖ Tivoli Continuous Data Protection for Files✖ Tivoli Storage Manager Family✖ Tivoli Storage Manager Express✖ TotalStorage Productivity Center for Data✖ Tivoli Workload Scheduler✖ Tivoli SANergyz/OS✖ Tivoli OMEGAMON XE Family✖ Tivoli Security Administrator for RACF✖ Tivoli Monitoring Family

Messaging✖ Lotus Domino (and Express)✖ Lotus Notes✖ Lotus iNotes (web access)✖ Lotus Domino Web Access✖ Lotus Domino Access for MS Outlook✖ Lotus Domino Unified Communications✖ Mobile messaging and collaboration solutions✖ Lotus Domino WebMail✖ IBM Workplace Collaboration Services✖ IBM Workplace Managed Client✖ IBM Workplace Services ExpressApplication Development and Portal✖ Lotus Domino Designer✖ IBM Workplace Collaboration Services API Toolkit ✖ Lotus Enterprise Integrator ✖ Lotus Connector for SA P R/3✖ Lotus Enterprise Script Builder✖ Domino Global Workbench✖ Lotus Sametime✖ Lotus Team Workplace✖ Lotus Workflow✖ Domino Toolkit For WebSphere Studio✖ Domino Application Portlet✖ WebSphere Portlet Factory/Designer✖ WebSphere Portal Family ✖ IBM Workplace Designer✖ IBM Workplace Managed Client✖ IBM Workplace Services ExpressComposite Applications Frameworks✖ IBM Workplace Dashboard Framework ✖ IBM Workplace Dashboard for Execs.✖ IBM Workplace Dashboard Sales✖ IBM Workplace for Business Controls & Reporting✖ IBM Portal ToolkitReal-time and Team Collaboration✖ Lotus Sametime✖ Lotus Web Conferencing✖ IBM Workplace Collaboration Services✖ Lotus QuickPlace✖ IBM Workplace Services ExpressE-forms, Document and Web Content Mgmt✖ Lotus Domino Document Manager✖ Lotus Team Workplace✖ Lotus Workplace Collaboration Services✖ IBM Workplace Forms✖ IBM Workplace Web Content Mgmt✖ IBM Workplace Services Express✖ Lotus Extended SearchMobile Messaging & Collaboration✖ Lotus Domino Everyplace✖ Lotus EasySynch Pro✖ Lotus Sametime Everyplace✖ WebSphere Everyplace Access (WEA)Learning Software✖ IBM Workplace Collaborative Learning✖ Lotus Learning Management System✖ IBM Workplace Collaboration Services ✖ IBM Lotus Virtual ClassroomWireless, Speech & Translation✖ WebSphere Everyplace (WEA, WECM)✖ WebSphere Voice Server✖ WebSphere Translation Server

Opportunities to Boost Your Bottom LineAs an IBM Business Partner, you receive preferred access to the

full range of IBM products, services, programs, knowledge and

support. What’s more, your Ingram Micro team understands

the fine details of IBM programs and services, including the

new SVI Program and Passport Advantage licensing program.

Keeping your individual goals in mind, we can recommend the

IBM resources that will help you outsmart your competition

and optimize new business opportunities.

Know Your IBM (KYI) Merchandise Rewards Program

IBM is pleased to announce the Know Your IBM Merchandise

Rewards Program, a marketing program for Business Partners’

sales representatives. KYI is designed to increase the product

knowledge and sales skills of your IBM team and to reward the

sales of IBM products. This year’s learning modules focus on

the entire eServer brand, IBM Global Services, IBM Global

Finance, PartnerWorld and Express Seller. These individual

learning modules are designed for sales professionals and require

less than 20 minutes to complete. The site is available 24/7, so

partners can use the program at their convenience.

To register, visit the KYI web site at www.ibm.com/

partnerworld/knowyouribm.

IBM Express Seller

This set of resources and marketing tools enables IBM Business

Partners to more effectively serve customers in the SMB

market. IBM offers technologically innovative products to

meet customers’ needs at competitive prices. Check out the

Express Seller tool kit at www.ibm.com/partnerworld/

express-seller.

Passport Advantage

Passport Advantage is IBM’s comprehensive program for

software licensing and software maintenance (product upgrades

and technical support). This program saves organizations

money at every stage of software acquisition and use, virtually

everywhere in the world. In fact, Passport Advantage is the

most flexible and cost-effective way for organizations to reap the

benefits of newly released technology, access technical support

to keep businesses up and running, and obtain volume pricing

for significant software purchases. Thus, Passport Advantage can

lower acquisition and administrative costs, facilitate migration to

new platforms, boost productivity and increase profits.

Passport Advantage Express

Passport Advantage Express is a simple, straightforward program

designed for smaller, typically single-site enterprises. This new

offering combines the full Passport Advantage product list

with the simplicity of transaction-based acquisition. Passport

Advantage Express does not require a relationship agreement;

each transaction is subject to the terms and conditions in

effect at the time of purchase. Also, license acquisitions include

software maintenance coverage for a full 12 months.

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IBM Programs

Software Maintenance Feature

To complement your customers’ IBM Software purchases,

Passport Advantage includes a maintenance feature for product

upgrades and technical support and ensures successful software

deployments. This feature gives your customers complete upgrade

and cross-platform migration coverage for most commercially

available IBM distributed software, including DB2 Information

Management, Lotus, Rational Software, Tivoli and WebSphere.

This flexibility enables users to easily upgrade to new software

releases, to accommodate their businesses’ changing needs. And

our technical support experts work to ensure your customers stay

up and running with all their software acquisitions — and that

you enjoy an increased return on your IBM Software investment.

Program benefits include:

• A full 12 months of software maintenance with each license

• Comprehensive and flexible upgrade coverage

• Protection of your customers’ technology investments

• Simplified software asset management

• Reduced acquisition and administration costs

• Streamlined budgeting for software upgrade and

migration costs

• Immediate support coverage on newly acquired products

during installation phase and for the life cycle of product

• Flexible, responsive, cross-platform customer support from

IBM, anywhere in the world

• Access to IBM Software technical support for all of a

customer’s designated IT staff

• Simplified acquisition and renewal of cross-platform

customer support

• Response time of two hours or less during normal

business hours

• 24/7 access to support resources for business-critical outages

• Increased access to self-help via the internet

To learn more, contact one of our Passport Advantage team

members at (800) 456-6783, ext. 66043.

PartnerWorld

This comprehensive worldwide enablement and support

program helps you create new revenue and market opportunities

for e-business sales. It also supplies e-business solutions that

encompass IBM’s entire portfolio of technologies, products,

financing and services. Program benefits include:

Marketing and sales support | Gain access to demonstration

and evaluation software, product information and opportunities

to form strategic partnerships.

Education | Access a portfolio of business, sales and

technical education resources, including an e-business

certification curriculum.

Technical support | Rely on expert technical assistance with

sales, installation, usage and ongoing support.

Incentives | Earn value-based, market-focused rewards to

reduce your cost of doing business.

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When your solutions are ready to go to market, IBM

PartnerWorld Industry Networks provide you with resources to

help you reach new markets and close business at every stage —

no matter where you are in the sales cycle.

Business partner requirements:

In order to qualify for SVI benefits, you must meet the

following requirements:

• Be a member of IBM PartnerWorld (member level or above).

• Have a minimum of three current software certifications.

– At least two technical certifications

– Identify-and-sell incentives require at least one technical

certification for each brand sold

• Register the opportunity in IBM’s deal registration system.

• Identify-and-sell incentives require certification for each

brand sold.

• Be the first to register and be approved for the opportunity.

How to apply:

• Visit www.ibm.com/partnerworld.

• Sign in using your IBM PartnerWorld ID and password.

• Select Update Company Profile, and follow remaining

SVI instructions.

Value Advantage Plus

Value Advantage Plus (VAP) offers the highest discounts

available through any IBM Software partner program — up to

30 percent on qualifying opportunities. These incentives apply

to new IBM Software licenses sold through Passport Advantage

and Passport Advantage Express that address midmarket sales.

Business partner requirements:

To participate in VAP, you must have:

• A repeatable business model built on providing solutions —

as opposed to software products — to your customers. IBM

will evaluate your value-add solution and verify customer

satisfaction before you can participate in VAP.

• Service revenue that is at least 30 percent of your total yearly

IBM Software sales revenue, and 20 percent of the approved

sales solution.

• An application or identifiable service offering built around or

designed to operate on IBM Software (e.g., DB2 Information

Management, Lotus, Tivoli or WebSphere software).

• Membership in PartnerWorld.

For more information, request a complete business partner

guide to the Value Advantage Plus initiative by e-mailing

ibmteam@ingrammicro.com.

How to apply:

• Visit www.ibm.com/partnerworld.

• Under Business Shortcuts, click Value Advanage Plus (note —

if not immediately visible click “more shortcuts” to expand view).

• Review the Value Advantage Plus Guide found on the

Overview tab.

• Print and review the Value Advantage Plus Registration

Guide found on the Join tab.

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• Accept the terms and conditions of the Value Advantage Plus

Attachment. (You may need to print, complete and mail a

hard copy of the attachment.)

• Submit the application for approval.

If you are approved to participate in Value Advantage

Plus, IBM will notify you and Ingram Micro via e-mail,

typically within two weeks of submission. You will also receive

additional details on the initiative. For more details, contact

ibmteam@ingrammicro.com.

IBM Attach Connector

IBM Attach Connector is a web application that brings IBM

brand information together in one place to help increase

attach-rate revenue by guiding you through relevant discussions

with your clients. Sales representatives can pose questions that

can uncover new opportunities, plus help you deliver more

complete solutions.

Regardless of your business model or size, you can use this

on-demand application to help you:

• Identify cross-brand opportunities by asking the right

customer questions.

• Increase revenue opportunities through more effective deal

identification and win rates.

• Improve productivity by reducing cycle time.

• Increase product knowledge to sell IBM products with ease.

• Pass discounts and promotions to clients.

• Improve client satisfaction by resolving client pain points.

New IBM Campaign Designer Tool

The new Campaign Designer Tool makes creating

demand-generation material easier and faster than ever.

It offers a host of enhanced, low-cost features, such as:

• Solution search and filtering

• Dynamic on-screen updates of works-in-progress

• A whole new approach to providing downloadable content

• Robust, customized self-mailers

• Offer and event postcards

• No-charge, soft-copy collateral

• Telemarketing scripts and services

• Marketing and sales materials

• Vendor-supported services

For more information, visit

www.ibm.com/partnerworld/campaigndesigner.

IBM Financing Advantage Program

The new IBM Financing Advantage program is designed to

meet the diverse needs of your SMB clients who have more

than 25 employees and transactions of less than $300,000.

Created to be fast and flexible, this program offers easy-to-

explain, easy-to-sell features that boost your business efficiency.

Backed by IBM Global Financing, the world’s largest provider

of IT financing, our new IBM Financing Advantage program

confirms our commitment to make it easier for you to meet

the needs of your valuable clients. For more information, visit

www.financingadv.com.

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IBM Express Seller 2007 Business Partner Incentive

Eligible IBM Business Partners can receive incentive payments

equal to two percent for sales (to end users during the 2007

calendar year) of eligible new IBM eServer xSeries, BladeCenter,

TotalStorage and/or IntelliStation Express models and/or selected

xSeries Express model-supported HDD or tape options. To

qualify for this incentive, IBM Business Partners must meet or

exceed a minimum revenue target of $10,000 for reported sales

of the eligible products.

Sample discount:

xSeries server: 40-percent discount for quantities one to two

(25-percent for Express) and 20-percent discount for quantities

three to 12 (15-percent for Express). Up to six options can be

purchased per system.

Become an IBM Business Partner Today

Becoming an IBM Business Partner requires very little time, yet

delivers some very large benefits. Kick off your free partnership

with IBM — and begin building your profits — by following

these simple steps:

1. Sign up at PartnerWorld for Software: www.ibm.com/

partnerworld/software.

2. Sign up for your IBM Passport Advantage Business

Partner ID.

3. As you uncover end users, sign them up for their IBM

Passport Advantage Customer ID. Enrollment form can be

found at www.lotus.com/passportadvantage on the left side

under How to Enroll.

4. Contact Ingram Micro to initiate an IBM Software business

planning discussion regarding sales, technical and marketing

development assistance.

5. Review the PartnerWorld for Software levels and requisite

sales and technical certifications. Choose your participation

level from available options: Member, Premier and Advanced.

6. Purchase the level-specific Value Package to receive your

level-specific benefits (e.g., technical support, demo/

evaluation software products, reimbursement of noncovered

certification costs, and software that you can run in your

own business).

7. Engage in sales and technical certifications:

• Your Ingram Micro market development manager

(MDM) can assist with Ingram Micro-hosted boot

camps and vouchers.

• IBM also runs regular training sessions with testing across

the country.

• Review the IBM Professional Certification site for

computer-based training (CBT) and IBM Learning

System Satellite Education options (e.g., “You Pass, We

Pay,” “You Test, We Pay” and “You Attend, We Pay”). For

more details, visit www.ibm.com/education/certify.

8. Depending on your interest and potential, review the SVI and

VAP programs prior to membership.

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From IBM-specific technical support to ongoing training, tools

and resources, Ingram Micro offers comprehensive support to

grow your IBM Software and Hardware sales. In addition to

being the largest global wholesale provider of technology products

and supply-chain management services, Ingram Micro offers

world-class distribution of more than 270,000 products from

1,700 manufacturers, as well as an abundance of value-added

services aimed at helping you build your business. Whether

you serve the SMB, enterprise or government and education

markets, uniting with Ingram Micro and IBM can maximize

your opportunities for success.

Expand Your IBM Synchronicity Business Today

To complete your customers’ technology partnership, help them

get the most of their IBM investment by pairing IBM Software

with IBM Hardware solutions. These innovative products

expertly meet the needs of today’s businesses — reducing IT

management costs, increasing systems’ uptime, improving

security and enabling wireless solutions. Plus, IBM’s extensive

lineup of competitive programs can help you enhance your

revenue and opportunities for success.

Dedicated IBM Sales and Technical Support

No other distributor can match Ingram Micro’s technical support

team. Each technician maintains an in-depth knowledge of

IBM Software and Hardware solutions through an impressive

schedule of continuing education. In addition, you have access

to technology solution engineers (TSEs) who can assist you

on site with installations or complex technical issues. Plus, you

can always rely on the Ingram Micro IBM Technical Support

Desk at (800) 445-5066, ext. 76426, manned by more than

165 pre- and post-sale technical support specialists.

Market Development Team

Your dedicated market development manager (MDM) helps

develop strategic business plans focused on sales training,

end-user marketing and technical certifications for SMB-

dedicated solution providers. The market development team

targets the tactical issues you need to address for closing sales

and solving problems for you and your customers. Visit

www.ingrammicro.com/ibm for more information.

Financial Services

Ingram Micro Financial Services offers extended credit, end-user

financing, creative leasing options, lending, purchase-order

financing and credit card services. This resource gives you the

financial flexibility you need to win deals of any size in today’s

competitive market. For more information on Ingram Micro

Financial Services, visit www.ingrammicro.com/financialservices.

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Powerful Partnerships Begin

with Ingram Micro.

Technology Solution Centers

As a solution provider, your company often needs to furnish

training, demonstrate solutions and support various manufacturer

platforms. Ingram Micro Solution Centers can serve as your

sales tool and as an extension of your own business offerings.

The more you know about today’s technology options, the better

your company will be able to stay ahead of the competition. Our

facilities offer opportunities for:

• Proof of concepting

• Solution demonstrations in a “live” IT environment

• Product announcements

• Training sessions for your employees and/or customers

• Videoconferencing for announcing new programs and product

releases in real time

For more information, visit www.ingrammicro.com/solutioncenter.

Agency Express

Our online Agency Express web portal puts the power of your

own advertising agency at your fingertips. This innovative tool

offers a host of professional marketing resources — including

advertisements, HTML pages, databases, direct-mail fulfillment

options and telemarketing campaigns — and the ability to

customize each piece to your individual requirements. For

more information, visit www.ingrammicro.com/agencyexpress.

A Wide Range of Sales Tools

From downloadable sell sheets, presentations and electronic

applications to proposal-based, pass-through market development

funds for sales and marketing activities, Ingram Micro delivers

the resources that business partners need to proactively drive

their IBM business.

Partner Communications and IBM Sites

Ingram Micro partner communications provide you with

the most current Ingram Micro and IBM announcements.

Newsletters feature product information, promotions,

licensing incentives, events and information on training

and certification. To access related information online,

visit www.ingrammicro.com/ibm.

Reseller Market Development Funds Program

Reseller Market Development Funds Program can help you

increase your IBM sales by securing funding for a variety of

marketing activities, such as:

To learn more, contact your Ingram Micro sales representative

at (800) 456-8000.

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• Advertising

• Trade shows

• Web advertising

• Direct mail

• End-user seminars

• End-user demand generation

• Newsletters

• Catalogs

• Manufacturer training

and certifications

• Manufacturer symposiums

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Dedicated Support for IBM Software

At Ingram Micro, dedicated IBM Software technical

support specialists provide thorough answers to your

IBM Software questions. Our experts hold certifications

for DB2, Domino, e-Business Advisor and Designer,

and WebSphere. In addition, our team of seven sales

and licensing experts facilitates existing software sales

and also searches for new business opportunities. These

team members hold the prestigious IBM e-Business

Advisor certification and give you accurate, up-to-date

IBM Software solutions. To access this exclusive team,

call (800) 445-5066, ext. 76426.

Training Opportunities

Ingram Micro also offers specific sales and technical

training to IBM Software business partners. You can

receive training on IBM Software solutions in a variety

of ways, including:

• Live training events

• Online and web-based training sessions

• Downloadable and hard-copy product guides

and information

• Easy access to IBM-supplied training/certification

programs at www-306.ibm.com/servicesolutions/us,

then click Training

Technical/Sales Training Boot Camps

According to IBM, every dollar invested in IBM

Software-related technical training, education and

certification adds $345 to each business partner’s

revenue. Ingram Micro is committed to helping you

maximize your investment by providing sales and

technical certification courses throughout the year.

Our technical training boot camps feature the latest

certification courses for Data Management, Lotus,

Rational, Tivoli and WebSphere software.

Whether you want to meet IBM PartnerWorld for

Software requirements, enhance your existing skills

or simply stay current with the latest certifications,

the IBM Software team at Ingram Micro is committed

to your ongoing educational needs. What’s more,

Ingram Micro covers the cost of boot-camp course

fees, testing fees and hotel accommodations for

qualified solution providers.

To learn more, contact an IBM Software MDM today,

or e-mail ibmteam@ingrammicro.com.

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Dedicated Support for IBM HardwareWhen selling an IBM Hardware solution, you canrest assured you have all the technical resources youneed in Ingram Micro’s dedicated IBM SupportGroup. These representatives are 100-percent IBM-enabled for support before, during and afteryour sale. To access this exclusive team, simply call (800) 445-5066, ext. 24043.

Configuration CapabilitiesIngram Micro can also be your connection to world-class configuration and integration services.The expert technicians at our ISO 9002-certifiedintegration center ensure the quality, performance and compatibility of every system we provide.

Defective-on-arrival PolicyOnce a carton is opened and the system, visual oroption has obvious physical damage, fails to powerup during configuration, fails diagnostics, or arriveswith an omitted part within a system configuration(not including short ships or wrong ships), theproduct is considered defective. In these rare

instances, IBM will work directly with IngramMicro to quickly exchange the defective parts.

Support for Your Unique Sales Mix

GovEd Alliance

As a government/education solution provider, get the expert

support you need in the public sector from GovEd Alliance.

Available to solution providers whose business mix is more

than 40-percent government and/or education markets, GovEd

Alliance has a comprehensive menu of benefits that includes

special financing; go-to-market services; dedicated, regionally

aligned sales teams; a general services administration support

package; and more. For more details, visit

www.ingrammicro.com/goved.

Ingram Micro Services Network

Extend your service delivery capability by using the Ingram

Micro Services Network (IMSN). Comprised of more than

2,000 certified professionals at more than 250 U.S. locations,

IMSN can assist you in selling more services to your current

customers and in expanding your service business with new

customers. For more information, visit

www.ingrammicro.com/services.

SMB Alliance

Through SMB Alliance, solution providers can maximize their

customer reach, secure partnerships and position themselves as

viable players in the SMB market. Participants receive priority

technical assistance, dedicated SMB sales support, community-

based networking, financial consulting and more. For details,

visit www.ingrammicro.com/smb.

System ArchiTECHS

Our newest community, System ArchiTECHS, provides

comprehensive resources that address the unique needs of

system builders. This community offers exclusive incentive

programs, special component pricing and promotions, dedicated

sales resources focused on system integration needs, world-class

technical support and a dedicated System Builder Help Desk.

Ultimately, these resources can dramatically impact your

business — helping you achieve new levels of growth, more

competitive advantages, higher sales and increased revenue.

For more information, visit www.ingrammicro.com/

systemarchitechs.

VentureTech Network

A sales and service network of 300 to 400 solution providers

who focus on the SMB market, VentureTech Network creates

a forum for solution providers to share ideas, resources and

technologies in a noncompetitive environment. Current

members benefit from a variety of premium programs and

support, plus access to best practices information. For more

information, visit www.ingrammicro.com/venturetechnetwork.

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Ingram Micro Customer

Communities

Ingram Micro IBM Hardware ContactsMarket Development ManagerSkye Hoskye.ho@ingrammicro.com(716) 633-3600, ext. 65142

Market Development ManagerMichael O’Neillmichael.oneill@ingrammicro.com(716) 633-3600, ext. 65154

Market Development ManagerNicole Paulusnicole.paulus@ingrammicro.com(716) 633-3600, ext. 67211

Sr. Market Development SpecialistChet Maddexchet.maddex@ingrammicro.com(716) 633-3600, ext. 67119

Market Development SpecialistGreg Czajkowskigreg.czajkowski@ingrammicro.com(716) 633-3600, ext. 64812

Market Development SpecialistKim Schuelerkimberly.schueler@ingrammicro.com(716) 633-3600, ext. 67197

Market Development SpecialistJames Flemingjames.fleming@ingrammicro.com(716) 633-3600, ext. 67193

Ingram Micro IBM Software Contacts

Eastern RegionMarket Development ManagerJim Colemanjames.coleman@ingrammicro.com(716) 633-3600, ext. 67373

Central RegionMarket Development ManagerKimberly Alexanderkimberly.alexander@ingrammicro.com(716) 633-3600, ext. 67379

Western RegionMarket Development ManagerCindy Ferroncindy.ferron@ingrammicro.com(716) 633-3600, ext. 67111

Named AccountsMarket Development ManagerDavid Ayerstdavid.ayerst@ingrammicro.com(716) 633-3600, ext. 67370

Market Development SpecialistJennifer Willmanjennifer.willman@ingrammicro.com(716) 633-3600, ext. 67109

Amy Flanaganamy.flanagan@ingrammicro.com(716) 633-3600, ext. 67126

Raffaele DiPradoraffaele.diprado@ingrammicro.com(716) 633-3600, ext. 67372

Business Development/Field Marketing ManagerBonnie Duncanbonnie.duncan@ingrammicro.com(716) 633-3600, ext. 67377

Ingram Micro/IBM Technical Support(800) 445-5066, ext. 24043 (hardware), ext. 76426 (software)

Passport Advantage Licensing Specialists(800) 456-6783, ext. 66043

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Contacts