MATTHEW WILLIAMS3656 Rolling Ridge Way Jeffersonville, IN 47130  |  mpwilliams353@gmail.com  |  502-432-2216

SUMMARY Financial Service Professional with 9 years of financial focus and experience. Areas of expertise include accounts receivables, credit and collections, and retirement investments. The depth of my background has been managing the receivables of commercial B2B accounts in leading manufacturing environments. In previous roles, I was responsible for credit risk analysis and assessment, credit limit determination, order/hold release decisions, plus timely invoice and deduction collection activity across my group of assigned accounts. Proven ability to deliver outstanding service, improve efficiency, research and follow-up, and exceed financial metrics. Prompt, organized, teamwork skills, and personal accountability.

OBJECTIVE Desire for growth and expansion into a leadership role. Strong interest in credit & collections professional designation & continuing education through NACM.

EXPERIENCE CREDIT ANALYST - RETAIL LOUSIVILLE LADDERAUGUST 2015 - PRESENT

Verifies validity of account discrepancies by obtaining and researching information from customer, sales, and trade promotions.

Obtain necessary approvals to process credits, claims, and rebates for valid deductions.

Process claims regarding freight damages, commercial concessions, and concealed shortages.

Issue denial letters and disputes for inaccurate short paid invoices. Continuous communication with collectors to assist in keeping the Accounts

Receivable portfolio at an acceptable level. Customer portfolio consisted of top retailers including Walmart, Lowe's, True

Value, HD Supply, and Orgill. Work with appropriate personnel to track penalties and determine future

processes to reduce those penalties.

CREDIT ANALYST/ACCOUNTS RECEIVABLE DOMETIC CORPORATIONMARCH 2013 – JULY 2015

Manage portfolio of ~1500 dealer accounts with a total aging of $5MM. Reconcile accounts and clear AR Aging to management benchmarks. Set up and maintain all customer accounts within the scope of the assigned

territory. Analyze credit reports in order to establish and increase credit limits and past

due tolerances. Problem resolution for all issues regarding customer accounts, including

returns, chargebacks, discounts, and pricing. Monthly bad debt reporting, tracking, and filing. Assist with Pareto analysis reporting to be presented to Controller and CFO. Post cash deposits efficiently. Utilize AS400 for timely release of order holds for shipment. Filing of bankruptcy forms and/or placing problem accounts in collections. Manage the sales tax exemption or resale cert documentation for exempt

customers. Positive communication with the customers concerning all facets of the

account, not only the past due status. Work closely with sales team as needed to maintain quality customer service

while keeping account’s creditworthiness.

CUSTOMER FINANCIAL SERVICES REP GENERAL ELECTRICNOV 2010 – MARCH 2013

Manage assigned portfolio of accounts to meet/exceed receivable past due and collection objectives.

Interface with customers, sales dept., distribution, operations, and other teams to identify and resolve problems.

Reconcile accounts and provide supporting documentation such as proof of deliveries, purchase orders and lien waivers.

STATISTICAL CLERK (DATA TRANSCRIBING) U.S. CENSUS BUREAUSEPT 2009 – OCT 2010

Manage assigned portfolio of accounts to meet/exceed receivable past due and collection objectives.

Interface with customers, sales dept., distribution, operations, and other teams to identify and resolve problems.

CUSTOMER SUPPORT SERVICES REP FIDELITY INVESTMENTSSEPT 2006 – JULY 2009

The main focal point for service related inbound calls from 401(k) Plan participants, through extensive telephone interaction.

Fulfill account inquires, literature requests, historical transaction information, and check replacements.

Handle new accounts establishment and perform account maintenance. Assist with disbursement processing (loan/withdrawals), contribution changes,

and plan guidelines.

EDUCATION NORTHERN KENTUCKY UNIVERSITY HIGHLAND HEIGHTS, KYBACHELOR OF SCIENCE, BUSINESS ADMINISTRATION

CONCENTRATION, ACCOUNTING

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