why sungard for business continuity management software

www.sungardas.com

Why SunGard for Business Continuity Management Software

© 2011 SunGard. | www.sungardas.com

Risk is a business issue, NOT an IT issue…!

Risk tolerance or “appetite” to drive a car

Residual Risk3

Anti-lock brakes, hornBreak Lights, hazard light, turn signals

Mitigating practices for lowering risk2

Driving a car is dangerous

“Inherent Risk”1

Business Continuity is a fancy term for resiliency against financial and operational risk

We cannot eliminate all risk, but we can take preventative measures to strengthen our immunity against risk.

Does your business continuity planning = your “residual” or tolerance for risk? Do you know?

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++

Solution: a business-focused Business Continuity Planning strategy

Source: Disaster Recovery Journal preparedness survey

Problem: under increased pressures

Why Business Continuity Planning?

Outdated plans, call lists, interdepartmental dependencies—wastes time and effort and places a strain on planners, other personnel

Data dependencies, system complexity3

You can’t plan without knowing your business and risks, and most organizations lack experience in estimating both their likelihood and

their consequences

Financial & Operational Risk2

80% organizations had to provide proof of BC readiness at least once—but sometimes more—external parties in the past 12 months*

Compliance1

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LDRPS = “Living Disaster Recovery Planning System”

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MS Word is NOT the answer to BC planning

Plans from various business units should be consolidated to provide a corporate, global, enterprise BCP plan• No way to do this with MS Word• Specialized planning solutions provide for the development of an organizational

plan hierarchy for summarization and drill down BCP plans are dynamic, constantly changing & need to be updated regularly

• Extremely difficult and time consuming to continually update information in MS Word

• Employee changes, company structural reorganizations, application changes• Need the power and flexibility of a BC plan built on a relational database• A non web-based word doc may not be securely accessible over the Internet


Sharepoint or “Do-It-Yourself” is NOT the answer to BCP

DIY is not cost-free! No built-in logic, intelligence or best practices methodology

• DIY methodology requires organizations to build content on their own. SunGard offers relevant, built-in content in the CMS, such as BIA surveys, assessment surveys and plan navigator templates.

• SunGard offers unlimited, free training, 24/7 support, and large user networkNot a relational database = no integration between modules

• SunGard CMS offers easy updates to push throughout the system and update content in all areas where it is referenced. Static information will require many changes to the same piece of information, wasting time and compromising data integrity.

Limited scalability, flexibility• If version changes to SharePoint, the BCMP tool would need to be updated to

accommodate newer versionLimited remote access capabilities

• In the event of a disaster, you will need to access recovery plans remotely and securely, not from an internal production network

• SunGard can host CMS for you, saving time in maintenance effort, capital investment $$ and making your solution secure and available remotely.

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SunGard Continuity Management Solution (CMS): Benefits of a Centralized, Relational Database

Advantages • Multiple users sharing data• Security at the “user level”• Data validation & checking• Strong Search and Retrieval• Can eliminate repeated data• Ability to set field requirements• Rules can be applied to data

relationships• Multiple Presentation formats

(GUI)

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Continuity Management Solution – offers all aspects of a complete continuity program from assessment, to planning, to notification and disaster/incident management

Easy to Use GUI Navigator interface – provides the ability to distribute plan building access to plan owners with an easy to follow step by step methodology that offers guidance and structure to the planning process

Proven Planning Content – LDRPS offers 5 industry standard, expertly designed plan templates for Crisis Management, Business Process, IT Application, IT Hardware, Site Event Management are provided

Proven Assessment Content – Standard surveys engineered from our industry experience include the reporting that is necessary to assist your organization in making the right decisions on your strategies

Unique Functionality

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Over 250 standard reports – for LDRPS alone!• Providing full plan content to help you build the composition of your plan—providing

quality outputs for deliver plan content in a logical, concise format for plan documentation and usage.

Over 200 standard reports – for Assessment tools• Full customization capabilities providing the right data to assist, help make

management decisions on recovery strategy Flexible output – for multiple audiences

• Tables of Contents can be created/manipulated to get exact output• Each plan can be designed uniquely via sequence of reports and documents to right

outputs, (auditors, plan builders/owner, customer, etc.)

Unique Functionality

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© 2011 SunGard. | www.sungardas.com 9

BUSINESS CONTINUITY MANAGEMENT SOLUTIONS

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SunGard Continuity Management SolutionEach module was expertly designed as an industry-leading, stand alone solution. The single, robust platform offers the simplicity and flexibility to build and customize as requirements expand or change, managing the entire BCM lifecycle from assessing and planning to crisis communications and program management.

BIA Professional® to analyze process and function disruption impacts and identify recovery objectives

Risk Assessment to identify and measure potential threats to any location/facility

Vendor Assessment to simplify the process of gathering and analyzing vendor resiliency capability and compliance

Work Force Assessment to provide a clear understanding of work force (staff, contractors and consultants) criticality and availability to strengthen recovery efforts

LDRPS® to build, maintain and execute plans for business continuity and disaster recovery *LDRPS for Hospitals also available

NotiFind® powered by Varolii® for rapid and effective notifications to manage any crisis * NōtiFind® for Hospitals also available

Incident Manager® powered by WebEOC® to help ensure effective collaboration during the response and recovery efforts during any disruption

Assessing ► Planning ► Crisis Communications


Assessments: BIA Professional®

Get a clear, detailed picture of your organization’s financial and operational vulnerabilities, business impacts and recovery strategies

Ensure integrity of survey results with question branching and validation intelligence

Simplify data analysis and presentation of results with robust, built-in standard and custom reporting functionality

GUIDES planning professionals by providing the content, survey, and the analytical reporting they need to identify critical areas of the business/processes and their impacts to recoverability.



Assessments: BIA Professional®

Integration Seamless integration

with LDRPS 10Data management Dynamic data analysis,

presentation, and plan creation

Over 150 pre-built reports, and the ability to create custom reports to analyze a range of data.

Methodology BIA Professional provides the content, survey,

and the analytical reporting to drive your process assessment

More than 55 pre-written questionsfor customizable surveys!


Assessments: Risk Assessment

Customize site strategy: Assessment findings account for each location’s vulnerabilities to formulate site-specific planning and mitigation strategies

Satisfy regulations and standards: Assessment results serve as a foundation for addressing regulations and standards, such as Sarbanes-Oxley, BS 25999, and Basel-II

Make intelligent decisions: A complete report showing the probability and severity of threats at all locations facilitates resource prioritization. Visual ratings organize all findings based on probability, potential impact, and an overall ‘risk score’ for each location to assist the planning process.

LOCATION BASED assessment that identifies technical, human, natural, and proximal risks threatening any location, along with the probability and potential impact of specific risks


Assessments: Work Force Assessment

Minimize employee record maintenance: Enable employees to verify and update their information online

Minimize weaknesses in the human aspect of your recovery plans: Identify gaps in staff training and preparedness

Assess reliance on staff: Identify employees and contractors with the greatest impact on recovery efforts.

EVALUATES your critical personnel’s ability to respond to disruptions, whether the situation involves the major loss of a facility, the failure of a critical business operation or a widespread event such as a pandemic


Assessments: Vendor Assessment

Minimize vendor record maintenance: Enable vendors to verify and update information online, including contract information

Minimize weakness in the supply chain: Identify services or suppliers not in compliance

Centralize and supplement Vendor Management Program: Collect and store vendor contracts centrally; identify vendors with low resilience and high risk.

EVALUATES the resilience of your vendors and supply chain compliance with continuity requirements


Planning: LDRPS

Plan navigation Guided user interface, follows

best practices, industry expertise

Centralized planning Single repository of data, one

area for updates

Comprehensive output Standardized plans, regulatory

compliance, dynamic reports.


The foundation for your Business Continuity/Disaster Recovery (BC/DR) program


Planning Interdependencies & Gap Analysis – Identifies daily data flow, graphics to visualize interdependencies between applications, hardware, and processes and provides mapping of RTO objectives and organizational gaps in planning requirements and strategy

Recovery Task Workflow – graphical task flow to visualize the progress of a recovery in complex recovery scenarios where multiple processes are being recovered simultaneously, allowing you to do multiple branching/ decision points in your recovery

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LDRPS is…Where Business Meets IT


LDRPS Suite of Products

Essential For smaller organizations/reduced scope

of planning ‘On Demand’ subscription service only

Professional Mid-size or larger organizations ‘On Demand’ or perpetual license Customization options for sophisticated

users

Enterprise Global, enterprise-wide planning solution Optional ASP or hosted solution


Administrator's Interface Full access to functionality

of LDRPS• Can also provide specific

access to various levels in the organization

Define

• Plan hierarchy

• Common dictionaries for consistent planning

• Reports and common documents

Administer LDRPS• Customize screens and

terminology• Import/export data• Define security and access

Build

• Plan Navigators for other users

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Plan Builder's Interface

Provides guided, secure access to certain BCM plans and functions

Plan Navigators to assist in plan building and maintenance

Build and maintain plans easily and publish results.


Why LDRPS? Product Integration

• Enables the integration & management of various types of plans

• All products share a common database that provides analysis from the Assessment tools for future maintenance of plans and impact analysis

Ease of use for Plan Builders• Easy access for occasional users

Process/application/hardware interdependency mapping and gap analysis

Ease of plan maintenance over time

Employee accountabilityand safety, resource allocation

Standardized Reporting Supports Software as a Service,

license or hosted model


Communications: NōtiFind® powered by Varolii ®

LDRPS integration NotiFind is the only notification system

with full integration with LDRPS solution No need to keep two separate data

sources; flexible integration with other data sources

Viability: partnership, experience & support

Varolii is over 250 employees, in business more than 10 years

SunGard is a leader and pioneer in Business Continuity and Information Availability for more than 30 years

Synergies of partnership, single point of support

Implementation, Training & Professional Services



Communications: NōtiFind® powered by Varolii ®

Message delivery performance Delivering more than 67 million messages in Q1 2011 Availability SLA: contractually guaranteed service

availability SLA of 99.99% Delivery Performance SLA: contractually guaranteed

delivery performance SLA of 99.9% Message Trust Report: A report that shows customer

results against availability and delivery performance commitments.

Blended, inbound and outbound (2-way) communications Unlimited BCP messaging

Reliable delivery platform & technology Carrier-class communications network Multiple layers of security Extensive domestic and international reach



Communications: Incident Manager® Powered by WebEOC®

Electronic boards for any size organizationWeb-enabled, virtual Enterprise Operations Center (EOC)Establish a virtual EOC at any time for multiple users, access online from anywhereIncident Command System (ICS) built around best practices on tracking:

• ..The safety of your people • ..The status of your critical processes • ..The status of the locations affected

..The goal of getting your organization back up and running Pre-load a standard methodologyLife Safety, Impact Assessment, Recovery and Restoration.


The SunGard Difference


The SunGard Difference Focus

• Disaster recovery/business continuity has been SunGard’s core focus for over 30 years

Experience• Largest installation base of clients in Business Continuity Software

Market with over 2300+ active installations• LDRPS – first PC-based BCP software tool, released in 1988• Assessment Modules – initially released over 15 years ago• NotiFind – initially released in 2004 • Incident Manager – initially released over 13 years ago• LDRPS Certification program

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Software Support

Support Services• 30+ Support Representatives with more than 45

application hosting/services certifications available to support your organization throughout your implementation

Development Staff• 60+ full time SunGard employees actively working

within our development team to enhance, improve and create an easy-to-use functionality rich application set

Dedicated Account Management• 30+ SunGard Account Managers working to help

ensure implementation and ongoing service relationship delivers to the customer’s expectation and agreements

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Software SupportResources Free and unlimited Product Training

• Live online via WebEx• Pre-recorded online sessions 24x7x365• Also available on customer site*

Implementation Staff Dedicated Professional Services Team NotiFind Implementation Specialists

User Community Events Annual International User Group Forum offering industry and

company-specific sessions, and various workshops. Regional User Group (RUGs) providing an opportunity to

share ideas with other customers and offer feedback for product enhancements

Additional Consulting Services Available for organizations that wish to outsource areas of

their program Fully-educated in software products, able to fill both short and

long-term roles on your BCM team.

*optional service


SunGard Global Support Services Local support from our worldwide SunGard offices: US, UK, France, Belgium,

Luxembourg, Sweden, and Latin America Local support from our authorized representatives in over 100 countries Global Support Desk live representative available 24x5 Global Support Desk message line (non-business hours) available 24x7x365 for message

escalation International OS support Platform architecture supports multiple languages Term customization with support for double-byte character sets.


SunGard Professional Services

Specializing in providing subject matter expertise in implementing &employing SunGard CMS

• 50+ years of combined experience with multiple certifications, including SunGard’s LDRPS certification.• Assisted in 200+ conversions, and over 1000 custom reports

Enabling speed of implementation— “Quick Start Service” Helping to avoid missteps—via lessons learned and best

practices Optimize your BC software investment—taking full advantage of

the capabilities Consulting Services also available for more complex planning

building best practices and guidance

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Availability Services is a Division of SunGard Data Systems

Serving more than 25,000 customers in more than 70 countries

One of the world's leading software and IT services companies providing software and processing solutions for financial services, higher education and the public sector

SunGard also provides Disaster Recovery services, managed IT services, information availability consulting services and Business Continuity Management Software

Ranked 380 on the Fortune 500 and is the largest privately held business software and services company on the Forbes list of private businesses

Business

Customers

By Business

$4.99bn

Public Sector4%

Availability Services

30%

Higher Education

10%

Financial Systems56%

$4.99bn

Asia-Pacific5% Europe,

Middle East, Africa

22%

Americas73%

By Region

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2010 Revenue figures


SunGard Availability Services

We provide information availability solutions that cost-effectively help reduce the risk for enterprises requiring access to their critical data and systems

Over 5 million square feet of data and operations space; more than 80 locations and 11 countries

More than 25,000 workforce continuity positions world wide

Over 30 platforms Redundant, dedicated global network Continued investment in technology, tools and infrastructure

6 time winner of the Business Continuity Service Provider of the Year Award

2008 winner of the Outstanding Excellence in Business Continuity and the Data Centre Strategy of the Year Award

Recognized as Leader in the Disaster Recovery space by IT analyst firms Gartner and Forrester; recognized on Gartner's Cloud Services Magic Quadrant

CategoryLeadership

SpecializedBusinessProcess

Broad IndustryFootprint

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• 100% recovery success rate supporting customer recoveries• Supported over 180,000 tests in North America since inception.• SunGard has helped clients recover from over 3,500 declared disasters

worldwide. • SunGard Availability Services has developed a thorough Disaster

Preparedness Plan for its own employees, products and services.

Core Services

• Local access to global capabilities: more than 35 Managed Services data centers in North America and Europe

• Robust portfolio of services ranging from co-location to full infrastructure management

• Delivered over 100,000 action plans in past decade alone• Supporting Business Continuity Planning and Management engagements

with dedicated practice

• SunGard Continuity Management Solution (CMS portfolio) is the most widely used automated BCM solution/software in the industry

• Over 2,300 customers/ peer-to-peer user community

Disaster Recovery

Managed Services

Consulting

Software


For more information on SunGard Availability Services and BCM software, visit: sungardas.com

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why sungard for business continuity management software

Technology

work force

sungard availability

vendor assessment

recovery efforts

ntifind powered

business continuity

potential

plan navigators