why join the bvrla?
DESCRIPTION
The BVRLA protects and advances the interests of the vehicle rental and leasing industry by campaigning in the UK and EU on a wide variety of issues. Find out why you should join.TRANSCRIPT
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ER•ADVOCATE•NETWORK•ADVISER•DEBritish Vehicle Rental and Leasing Association
join
What is the BVRLA?Established in 1967, the British Vehicle Rental and Leasing Association is the trade body for companies engaged in the leasing and rental of cars and commercial vehicles.
Its members provide short-term self-drive rental, leasing and fleet management services to corporate users and consumers.
A voice for the industryThe BVRLA protects and advances the interests of the vehicle rental and leasing industry by campaigning in the UK and EU on a wide variety of issues. It also promotes the industry among consumers, businesses and the media.
Status and credibilityThe association helps its members operate to the accepted industry standards through its mandatory code of conduct, quality inspection programme and complaints conciliation service.
By displaying the BVRLA logo and charter on your website or front desk you are giving customers added assurance that they are dealing with an independently accredited company that operates to industry standards.
Information and advice With email updates, a bimonthly newsletter, press releases, advisory guides, seminars and forums, the BVRLA keeps members up to date with the latest industry news. The association also provides a comprehensive business and legal support service, including a range of fact sheets and guides and a telephone helpline.
Networking and eventsWith an annual dinner, industry conference, specialist forums, seminars, training and a golf tournament, the BVRLA provides plenty of cost-effective opportunities for its members to mingle and make new contacts in a social or business setting.
CODE OF CONDUCT
bvr la .co .uk
CODE OF CONDUCT
bvr la .co .uk
what customers can expect
British Vehicle Rental and Leasing Association
Web directory of UK rental locations The BVRLA homepage includes a prominent link to an online directory of BVRLA members offering car and van rental services.
Free database of high-risk renters: RISC Developed specifically for the rental industry, the BVRLA’s RISC Online ‘problem renter’ database contains the names of over 8,000 individuals and companies. The system enables rental companies to legitimately share risk information with other BVRLA members in order to gather
information about prospective renters. Some of the things RISC can help protect your business against include:
❱ Customer fraud ❱ Theft ❱ Unauthorised extensions ❱ Late payments ❱ Abusive behaviour
Using RISC can make your business less susceptible to vehicle theft and unauthorised extensions. This could improve your risk assessment process, which will help with your insurance premiums, especially being a BVRLA Quality Assured business.
Business opportunitiesBeing a BVRLA Quality Assured rental company operating under a code of conduct that is recognised by the Office of Fair Trading will allow you to accept referrals from other members.
Especially for rental firms01/05/2012 16:14
Looking to hire a car or van?
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http://www.carhire.bvrla.co.uk/
Search the BVRLA Member Directory by selectingcar or van rental and then entering data in one ormore of the fields below.
Alternatively, select an airport to search on.
For the best rental experience– read this guide.
Use a BVRLAmember and rentwith confidence
What is the BVRLA?
The British Vehicle Rental and Leasing Association (BVRLA)
is the trade body for the vehicle rental industry. Our members provide short-term, self-drive hire services to
businesses and consumers, operating a fleet of around275,000 vehicles.
The association regulates the industry through a series of
quality assurance inspections and a mandatory code ofconduct. If you see the BVRLA logo displayed in a rental
branch or on a leaflet or website, it should provide aguarantee that you will receive the highest levels of service.
Should you have a complaint against one of our members
that you are unable to resolve with them, the BVRLA runs a
free conciliation service that can help settle any dispute.
For more details go to www.bvrla.co.uk
Car or Van Rental:
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Company Name:
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Looking to hire a car or van?
This code sets out thestandards of service youshould expect from a BVRLA-accredited rental company.
Photo: Emjay Smith/
Shutterstock.com
British Vehicle Rental and Leasing Association Ltd
River Lodge, Badminton Court, Amersham, Bucks HP7 0DD Tel: 01494 434747 Fax: 01494 434499 Email: [email protected]
Company Registration Number: 924401
Rental agreementThe BVRLA industry standard rental agreement is approved by the Office of Fair Trading and bears the Plain English Campaign’s Crystal Mark. There is a four-part form available for purchase or members can simply download the terms and conditions to ensure their primary legal trading document is up to date and legally compliant.
A specially drawn up indemnity form is available to BVRLA members who transact business involving the customer’s own insurance.
Vehicles travelling abroadDrivers taking vehicles from the UK to other EU member states must by law carry the V5C registration document. An exception is made for vehicles on hire, with drivers carrying a Vehicle on Hire Certificate (VE103) instead, verifying that they have permission to be in possession of the vehicle. The VE103 is the only legal substitute for a V5C and the BVRLA can supply these forms to members for sale to the renter.
Why risk your vehicle being impounded abroad with all the associated problems of repatriating the vehicle and an unhappy renter?
Legal adviceOur legal and policy department provides more than 60 fact sheets on critical issues, such as child seats and continuous insurance enforcement. There are three people operating our legal helpline, available to advise on any motoring or rental problem you have encountered.
To find out more about the benefits of BVRLA membership, call our membership administrator June Dyer or head of membership David Hanson – or visit our website: www.bvrla.co.uk
June Dyer David [email protected], 01494 545714 [email protected], 01494 545705
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ER•ADVOCATE•NETWORK•ADVISER•DEBritish Vehicle Rental and Leasing Association LtdRiver Lodge, Badminton Court, Amersham, Buckinghamshire HP7 0DD
Tel 01494 434747 Fax 01494 434499 Email [email protected] Web www.bvrla.co.uk COMPANY REGISTRATION NUMBER: 924401
1 Peace of mind that your business operates to industry standards and is covered by a recognised code of conduct.
2 Help and guidance from a specialist legal team on all issues affecting your rental business.
3 Become part of the RISC community, sharing information on problem renters.
4 You will be an informed business by having access to necessary industry information.
Why join?