Why does IT ‘need’ to change? And what may happen if we do not

July 2014

Agenda

1. Why does IT ‘need’ to change?

2. CIO Challenges

3. How can IT step up?

4. What’s Your Competitive Advantage?

5. Summary

The Business ‘wants’ to understand

Rapid pace of change

Demand for service is high

There are no more domestic markets

Agenda

1. Why does IT ‘need’ to change?

2. CIO Challenges

3. How can IT step up?

4. What’s Your Competitive Advantage?

5. Summary

Wrong Skills

Lack of Resources

Unclear Objectives

Which Cloud?

Rising legacy costs

Falling budgets

Agenda

1. Why does IT ‘need’ to change?

2. CIO Challenges

3. How can IT step up?

4. What’s Your Competitive Advantage?

5. Summary

Invest in Visibility

Enforce Standardisation

o Standardise your Platforms, Processes and People o Investments must be usable across the enterprise o Conduct what-if scenario’s to test for agility/risks e.g.

what would the impact be if we had to outsource our Service Desk tomorrow?

Be an IT Service Broker

o Bringing together personal clouds and external private cloud services is an imperative.

o Enterprises should design private cloud services with a hybrid future in mind and make sure future integration/interoperability is possible.

o Hybrid cloud services can be composed in many ways, varying from relatively static to very dynamic.

Adopt the Cloud

o In some countries you can have all data in the cloud.

o In Singapore you cannot (banking) but that does not mean you cannot move to the cloud.

Option 1. Presentation layer only in the cloud

(effectively a portal) Option 2. Segregation of data, sensitive data in the private cloud, non-

sensitive and presentation layer in the public cloud.

Key point is, the solution must be designed!

Leverage Social Media

Low upfront cost, and if done right, very high returns

o Be consistent and timely with tweets

o Demonstrate capability on Youtube

Where else can you get a million people to see your products and services for $0 advertising costs?

Social Support

o If a customer complains on Facebook, they want you to deal with them via Facebook, not ask them to give you a call.

o Web-based applications can interface, there is no need to double key information.

Even More!

There’s an (enterprise) app for that Corporate app stores will provide a secure environment for employees to download the software and mobile apps they need for day-to-day operations. Making the workplace fun! Companies like Spotify have already introduced gamification to replace annual reviews. Instead, employees use a Web application that provides weekly and daily summaries of their accomplishments, acknowledgements, and overall productivity. Social B2B Systems that will allow simulations of cross-business processes to test supply chain under differing scenarios on a collaborative basis.

Agenda

1. Why does IT ‘need’ to change?

2. CIO Challenges

3. How can IT step up?

4. What’s Your Competitive Advantage?

5. Summary

What Skills are in Demand?

o Business Analysts

o Enterprise Architects (people, process and tools)

o Portfolio, Programme and Project Managers

o Legal and Contract Specialists

o Supplier Managers

o Innovators and Strategists

o Financial Analysts

Agenda

1. Why does IT ‘need’ to change?

2. CIO Challenges

3. How can IT step up?

4. What’s Your Competitive Advantage?

5. Summary

Summary

IT needs to act like a Venture Capitalist: 1. Inventory your technology portfolio 2. Define your services 3. Evaluate your portfolio (risk, cost, strategic alignment) 4. Define a direct line of sight, from service to revenue 5. Double down on winners (fold on the losers)

To be a successful IT Organisation today, Agility is not enough... We must be innovative and most importantly...

Proactive!

Thank You!

For further info on related course/s, please see http://www.iss.nus.edu.sg/ProfessionalCourses/CourseCatalogue.aspx Jamie Donoghue Principal Consultant jamie.donoghue@uxcconsulting.com