why buy from interactive intelligence?
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AWARDS
Cloud and on-premises delivery models
Innovation
Sources:
Miercom’s 2013 Performance-Verified certification for Customer Interaction Center™ 4.0 (contact center). Gartner’s 2014 Magic Quadrant for Contact Center Infrastructure, Leaders Quadrant. Software Magazine’s 2013 Software 500
(a ranking of the largest software and services providers in the world.)
Voice Self-service
CRM and UC Integrations
Multichannel ACD
Outbound Dialing
Workforce Optimization
Unified Communications
Mobile
Business Process Automation
Collections
ReportingTM
1st
1st1st 1st 1st
1997 2001 2002 2005 2006 2007 2009
All-in-oneplatform
offering PBX,ACD, IVR and
presence
Skills-basedrouting of
calls, chats,emails (MMQ)
Qualitymonitoring
1st
SIP-architectedIP contact center suite
Speech-enabled
IVR
Agentscoring
Interactiontracking
WFM
All-softwareIP PBX
Screenrecording
SIP-basedpredictivedialing
SIP-basedmulti-siterouting
Status sync toMicrosoft Lync
Automated post-call customer satisfaction surveys
IP COMMUNICATIONS
Knowledgebase
Predictivedialing
1998 1999 2003 2004 2008
1st
Communications-based processautomation
Contact centerchoice ofCaaS orpremise
2010 2011
Insurance verticalsolution
ARM verticalsolution
Real-timespeech
analytics
2012
Mobilecustomer
service
SOLUTION BREADTH AND DEPTH
Cloud-based orders in 2013were up 87 percent year-over-year
CaaS seat CAGR up 67 percent (compound annual growth rate 2010 to 2013)
INTERACTIVE INTELLIGENCEWHY
Miercom’s 2013 “Performance Verified” certification for
Customer Interaction Center™ 4.0 (Contact Center)
Positioned as a Leader in Gartner’s Magic Quadrant for
Contact Center Infrastructure, Worldwide (six consecutive years)
Software Magazine’s 2013 Global Top 500 Software and
Services Companies (13th consecutive year)
EU/SWISS SAFE HARBOR
ISO 9001:2008
ISO 27001:2005
JITC
PCI DSS 2.0
SSAE16 SOC2 TYPE II
Certifications
OVER OVER
in more than 100 countries
in approximately60 countries
87 67
2013
2012
$3
18.2
M
$2
37.
4 M
Revenue Growth$318.2 million An increase of 34 percent over 2012
1,900 GLOBAL EMPLOYEES
6,000CUSTOMERS
OVER OVER
350RESELLERS
In business since 1994, backed by more than
COMMUNICATIONS IN THE CLOUD GROWTH
COMPANY ACHIEVEMENTS
AWARDS