Interactive Intelligence Company Overview

Innovation • Experience • Value

www.inin.com

©2012 Interactive Intelligence, Inc.

Global Customers

4,000+ organizations in virtually every industry

Customer installations in 90+ countries

Products offered in all major European and Asian languages

Middle East Customers

State Security Dept.

Innovation • Experience • Value 5www.inin.com

©2012 Interactive Intelligence, Inc.

Markets Served

Business Automation

Contact Center

Automation

Unified Communications

Unified Messaging

Next Generation Communications

IP TelephonyIP PBX

SecurityRemote access

PresenceDirectories

Desktop videoIM

ConferencingWeb conferencing

Voice mail in e-mail inboxFax in e-mail inbox

Desktop faxing

IVRACD

OutboundWeb chat

E-mail routingQuality Monitoring

Workforce MgtCustomer Surveys

Social MediaScreen pop

Process AutomationDocument Management

Case Management