Where will L&D be in 5 years time?

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<p>Learning Technologies 2014</p> <p>WHAT DOES the FUTURE HAVE IN STORE for L&amp;D?</p> <p>Mark HarrisonWellington, March 2016</p> <p>Presenter: StuTime: 0.51</p> <p>Introduction to Kineo and City &amp; Guilds</p> <p>Presenter: StuTime: 0.5</p> <p>2</p> <p>If you went to the Learning Technologies 2016 Exhibition, you couldnt avoid this.. </p> <p>Presenter: StuTime: 0.5Notes:Here are some of the questions we asked, well look at the responses in our presentationAs Kineo is now 10 years old we wanted to look back over the last 10 years and forward to the nextSee the full report for the full response</p> <p>3</p> <p>But all is not what it seems..</p> <p>.or this</p> <p>Presenter: StuTime: 0.5Notes:Here are some of the questions we asked, well look at the responses in our presentationAs Kineo is now 10 years old we wanted to look back over the last 10 years and forward to the nextSee the full report for the full response</p> <p>4</p> <p>Technological change outside L&amp;DTechnological change inside L&amp;D</p> <p>Presenter: StuTime: 0.5Notes:Here are some of the questions we asked, well look at the responses in our presentationAs Kineo is now 10 years old we wanted to look back over the last 10 years and forward to the nextSee the full report for the full response</p> <p>5</p> <p>v</p> <p>WE SURVEY CLIENTS EACH YEAR AND THIS YEAR WE ASKEDHow have learners expectations changed?Whats been the biggest surprise in the last 10 years?Whats driving change in the workplace?Whats the big challenge everyone is avoiding?What technology has had the biggest impact?</p> <p>What are your top priorities for the future?</p> <p>Presenter: StuTime: 0.5Notes:Here are some of the questions we asked, well look at the responses in our presentationAs Kineo is now 10 years old we wanted to look back over the last 10 years and forward to the nextSee the full report for the full response</p> <p>6</p> <p>Presenter: NinaTime: 1Notes:</p> <p>The workplace is a changing beast, driven by speed, need, scale, reach and of course technology.</p> <p>7</p> <p>Presenter: StuTime: 0.5Lets move onto the team and our next questions How have learners expectations changedWe posed this question lets look at some of the responses we got... (next slide)</p> <p>8</p> <p>#</p> <p>#</p> <p>#</p> <p>Presenter: StuTime: 2Notes:Look at what some of our interviewees are aiming towards for their true north:Upskill the L&amp;D team, be more agile and responsive to business needsMake better use of dataPromote a learning culture rather than deliver coursesMake smarter blendsLearning as a solution not a punishment!Demonstrate performance impact of learning12</p> <p>So, OVERALL WhERE ARE THE trends?</p> <p>WHATs IN and WHATs OUT?OUTLong coursesSingle channel deliveryBarriers to learning and sharingTop-down trainingInflexible LMSIT barriersBeing protective of knowledgeMeasuring training take upINMaking content easy to find, accessible and relevantSupport for social learningSupporting multiple devices and channelsDesign thinking and UXIntelligent blends and curationPersonalised experiencesBYODMeasuring learning impactTangible assessment and rewards</p> <p>Presenter: NinaTime: 2Notes:So we start with the tools, when we look at learning over the last 10 years and examine some of mind map diagrams in this presentation and the report we can start to identify some immediate ins and outs</p> <p>We are much more focused on the Bite-size Learning so out with the long coursesThis should be a given, but out with the boring! eLearning has become the DIRTY WORD, because our learners find the old fashioned paginated courses a bore think digital not elearning and mix it up a littleMany organisations still face barriers to learning, created by locked down devices and this will still be the case for some many years but lets keep beating the drum for Learning to live under a different set of rulesWe should be more Google and less proprietary about some knowledge, why re-invent the wheel on learning that has no competitive influence on you in your market, allow yourself to curate rather create, Lets be concerned with impact and not how many people took the learning if the learning has impacted the business in a measurable way then you know it was a successEmbrace social learning if your audience, work environment and culture enable it consider, plan and strategize for Social Learning, Social Learning naturally plays to the decentralisation of Top down learning which is commonly our 10% of the blend.Allow learning on many devices so that the learner can learn more freelyIntelligent blends that make the best of real world experience and simulated practiceAnd finally a focus on reward Whats in it for your learner to become more accountable for their learning? The freer way of learning is naturally making learners more motivated in their personal ownership of learning. We found our interviewees have taken a wider interest on qualification &amp; accreditation as means of reward and retention as well as a mark of quality.</p> <p>13</p> <p>These are all incremental changes and improvements.</p> <p>Nothing earth-shattering.</p> <p>But theres one thing they did not come up with, that could create significant shockwaves.</p> <p>#</p> <p>October 11, 2009</p> <p>#</p> <p>Things looked bleak for the Angels when they trailed by two runs in the ninth inning, but Los Angeles recovered thanks to a key single from Vladimir Guerrero to pull out a 7-6 victory over the Boston Red Sox at Fenway Park on Saturday. </p> <p>Guerrero drove in two Angels runners. He went 2-4 at the plate.</p> <p>Yes, it probably was the biggest hit of my career. Im dedicating that to Nick Adenhart, a former roommate, a guy that passed way in April. Guerro said.</p> <p>Guerrero has been good at the plate all season, especially in day games. He has hit five home runs and driven in 13 runners in 26 day games. </p> <p>#</p> <p>17</p> <p>Students from Northwestern University Intelligent Information Library createdand</p> <p>#</p> <p>18</p> <p>Look at this piece of their marketing blurbIsnt that a bit like a lot of us in the digital content world do?Especially now we are creating just-in-time information nuggets.</p> <p>#</p> <p>19</p> <p>#</p> <p>Its all about Moores Law combining with the exponential increase in software complexity and the advent of true artificial intelligence.</p> <p>This will impact on all us just like the Industrial Revolution.</p> <p>Everything will change. </p> <p>But is L&amp;D ready for it? </p> <p>#</p> <p>What WILL our world be like in the very near future?</p> <p>#</p> <p>How could learning experiences be better with AI?</p> <p>TODAY</p> <p>Couples Therapy Online produced by Miami University and Kineo E-learning PLUS Moodle LMS </p> <p>#</p> <p>ourrelationship.comThe OurRelationship program was eye-opening and a fantastic experience overall. I was skeptical at first about an online program, especially one where most of the work was done separately from my partner. </p> <p>But it is much easier to admit to myself, in private, that there are things I can change to improve our marriage. If we were doing it together in person, my pride might have made me resistant to admitting my role in perpetuating arguments. There was a good balance between solo learning and partner conversations. </p> <p>Thank you for a great and very helpful program! Elsie</p> <p>#</p> <p>How could learning experiences be better with AI?</p> <p>TOMORROW</p> <p>E-learning PLUS Moodle LMS PLUSVIRTUAL THERAPIST/COUNSELLOR?</p> <p>#</p> <p>Where else could AI be used in learning?Learning programmes that truly adapt to learner needs and learner performance </p> <p>Automatic assessment or grading</p> <p>AI tutors helping learners by offering ideas for improvement or flagging to real life teachers/trainers that the learner may be struggling</p> <p>AI assisted research tools that learners can use</p> <p>AI based subject matter experts we can interrogate to help us create learning experiences</p> <p>Evaluation (via big data analysis) of where learning experiences could be improved</p> <p>AI enhanced robots to deliver simple training (which needs simple observational assessment and banks of specialist knowledge)</p> <p>#</p> <p>All NASA purchasing is done automatically by intelligent software agents.</p> <p>Legal firm Baker and McKenzie use Global Merger Analysis Platform (GMAP) to provide a detailed analysis of the key risks in M&amp;A deals within hours rather than what previously may have taken many expensive days</p> <p>In Japan, robots run 262 Kura sushi restaurants, monitored virtually by a human. They also care for the elderly (Frank is already reality).</p> <p>Momentum Machines robots produce 360 hamburgers per hour toasts the bun, adds fresh ingredients individually to order:</p> <p>Our device isnt meant to make employees efficient. Its meant to obviate them!AI is being adopted fastALL DRIVEN BY COMPETITIVE ADVANTAGE</p> <p>#</p> <p>26</p> <p>Hotel rooms will find their own customers and will negotiate with the customers intelligent software agents on dates and prices.</p> <p>Sales managers will have intelligent software agents that will check the activities of their team members and arrange calls with the team members software agent when something is out of the ordinary.</p> <p>Like Her, if we can afford it (more of that later), we will have virtual coaches/personal assistants who will interact with other agents wherever they are on almost everything we want. </p> <p>We may not fall in love with them though.Very soon..</p> <p>#</p> <p>27</p> <p>Exciting?</p> <p>But for how many of us?</p> <p>#</p> <p>28</p> <p>In 2009 a computer could write a sports report automatically.</p> <p>By 2030 it is estimated that 90% of news articles will be machine generated.</p> <p>It used to be safe job-wise, if you were smart, analytical, literate and hard working.</p> <p>It isnt now. </p> <p>#</p> <p>1. Those who drive, harness and exploit AI technology2. Those employed in AI enhanced businesses, doing smart and AI related things!3. Those who do things that AI havent (yet) reached e.g. Yoga or Forestry4. The rest ie. those who do repetitive, predictable and analytical tasks both manual and office workersThe world could be divided into four.</p> <p>#</p> <p> So, in your organisation, what are the activities that: Are routine?Require established knowledge?Follow a degree of rule-based decision-making?Require analysis and judgement rather than original thinking?Are done frequently enough to warrant automating?</p> <p>#</p> <p>From Frey and Osborne - Oxford Martin Programme on the Impacts of Future Technology. </p> <p>#</p> <p> What about our L&amp;D teams? </p> <p> What roles:are routine?require established knowledge?follow a degree of rule-based decision-making?require analysis and judgement rather than original thinking?have sufficient numbers to warrant automating?</p> <p>#</p> <p> Want to have a key role in shaping this future? Find out who is thinking about all of this in your organisation now and offer to help. If no one is thinking about this yet, theres a new opportunity! </p> <p>#</p> <p>We need to get ready to:</p> <p>Help in Change Management </p> <p>Re-train everyone for the new world </p> <p>Support those who will lose out in the new world</p> <p>#</p> <p> Workers will likely need to find vocations involving more cognitively complex tasks that machines can't touch. Those positions also typically require more schooling. It's a race between technology and education.</p> <p>Carl Benedikt Frey</p> <p>#</p> <p>Its a bit like finding true north in a digital blizzard</p> <p>#</p> <p>Presenter: StuTime: 1Notes:In summary, as L&amp;D professionals we can find true north by setting a direction based on building and exercising our knowledge of the available tools, our learners and other stakeholders and our businesses.</p> <p>Rather than being overwhelmed we should evaluate our situation and focus on whats relevant, to form the basis of our approach. And seek support from your colleagues, industry peers and suppliers.</p> <p>37</p> <p>A FORMULA FOR FINDING YOUR TRUE NORTHKeep an eye on whats out there and get the big pictureThink about whats useful to your business &amp; learners Whats within your capability? Try it out!Understand what your learners are likeInvolve, encourage and support them to contributeWork with the business to design learning that helps meet business objectivesMeasure impact to prove what works and increase your credibilityBe aware of how your workplace has changed and will change and get involved in that change, early!</p> <p>#</p> <p>Presenter: StuTime: 1Notes:In summary, as L&amp;D professionals we can find true north by setting a direction based on building and exercising our knowledge of the available tools, our learners and other stakeholders and our businesses.</p> <p>Rather than being overwhelmed we should evaluate our situation and focus on whats relevant, to form the basis of our approach. And seek support from your colleagues, industry peers and suppliers.</p> <p>38</p> <p>Final tip?</p> <p>The Turing Test is hard to pass.</p> <p>Brush up those comms skills slides its the only thing we might always do better than a robot!</p> <p>#</p> <p>Presenter: StuTime: 1Notes:In summary, as L&amp;D professionals we can find true north by setting a direction based on building and exercising our knowledge of the available tools, our learners and other stakeholders and our businesses.</p> <p>Rather than being overwhelmed we should evaluate our situation and focus on whats relevant, to form the basis of our approach. And seek support from your colleagues, industry peers and suppliers.</p> <p>39</p> <p>Good Luck we all may need it!</p> <p>#</p>

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