what’s the deal with hp care packs?
TRANSCRIPT
What’s the Deal with HP Care Packs?
Webinar Purpose We hear numerous customer questions
about HP Care Packs This webinar addresses the basics
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What are HP Care Packs?
Warranty and support services available on HP hardwareo We’re focusing on those for ProLiant servers
■ Most questions and concerns of our customers
Care packs come with all HP unitso Warrantied based on Born on Date
■ 3-year warranty from date of manufacture (not purchase)
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Important Notes Better pricing as long as care
packs don’t expireo If expired for 1+ years, cost jumps
up 3 years from Born on Date is
trickyo Typical hardware buying cycleo Refurbished hardware
■ Need more updates to software and drivers● Cannot access without HP care pack
software support1-855-AVENTIS | AventisSystems.com
Avoid High Pricing Free standard warranty and support
with 3rd party purchased systems Download software and drivers directly
from HPE
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Avoid High Pricing Saves 30-60% in additional costs to
keep equipment coveredo Extra cost can incline customers to refresh
equipment earlier than warranted
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Effects of HP / HPE Division
Customers now have to have a care pack for firmware updateso Firmware updates used to be accessible for
free
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Effects of HP / HPE Division
Care pack name changeo HP Service Packs
Software update support is separateo HP Smart Update Manager (HP SUM)
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HP Smart Update Manager
Download separately from a service pack
Provides dynamic management toolo Capable of even command line
Downside?o Detection of non-HP parts
■ Third party controllers and drives
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