whats our position on siam for slm

01/05/23

Confidential - Presentation name.ppt

4

What really is SIAM?What really is SIAM?

• An effective SIAM function maximizes the performance of end-to-end services to the business in the most cost-effective manner.

• A SIAM framework needs to cover the complete lifecycle of services and is recognized by all stakeholders, representing both service supply and service demand. A SIAM structure relies on a set of working practices with clear bounds of responsibility.

SIAM integration with SLMSIAM integration with SLM

Model 1: Retained Client SI Function

Client Organisation

Service Integration

Applications Management

Provider

Infrastructure Provider

Networks Provider

Client Organisation

Service IntegrationApplications Management

Services

Infrastructure Services

Network Services

Model 2: Single Supplier

Client Organisation

Service Integration


Provider

Infrastructure Services

Networks Provider

Model 3: Service Guardian

Client Organisation

Service Integrator


Provider

Infrastructure Provider

Networks Provider

Model 4: Separate Service Integrator

• Single Theoretical Model• Single Framework• Common Principles• Good Practice Guidelines• A Framework, not a Standard

• Multiple Practical Implementations • Evidenced across Public Sector• Must Meet Client Service Needs (Adapt)• Meet Client Rules/Constraints• Account for Practicalities (e.g. Economic, Volumetric)• Intended to Facilitate, not to Restrict

Is there a single way of doing it? Is there a single way of doing it?

Service Integration & Management (SIAM)

Rolls-Royce GSM

Case study: Rolls-Royce Plc

Rolls-Royce

In-sourced

IT

RR Aero-space

RR Power -

Gen

ITSP1

RR Other

ITSP2 ITSP3 ITSPn

RR List X

Case study: Rolls-Royce Plc

Rolls-Royce GSM/ Service Integration & Management (SIAM)

Rolls-Royce In-Sourced IT

Out sourced ITSP 1

Rolls-Royce In-sourced Business Units

Rolls-Royce Ecosystem Business Units

Out sourced ITSPn

Out sourced ITSP 2

Out sourced ITSP n

Implementing SIAM – Implementing SIAM – the Challengesthe Challenges

• Understanding the role of SIAM

• People

• Process

• Technology


• Understanding the role of SIAM• People

• Process

• Technology



• People• Process

• Technology



• People

• Process• Technology



• People

• Process

• Technology

Implementing SIAM successfully

•Consistent, shared vision;



•Robust program and project delivery

framework;



•Robust program and project delivery framework;

•CSI culture;



•Robust program and project delivery framework;

•CSI culture;•Business Relationship Management:

•Driving the right behaviours•Managing Issues•Facilitating Collaboration

•Service Design Packages

Service Design Package (SDP)

Organisational Readiness Assessment

Agreed Statement of Requirements

ResourceTechnicalBusiness Financial

Service ContactsBusiness GoalService

Functional Requirements

Service Support Level

Requirements

Operational Management Requirements

Service Design & Topology

Service Programme

Service Transition Plan

Operational Acceptance

Plan

Service Acceptance

Criteria

Serv

ice

Life

cycl

e Pl

an Service Design

Service Applicability

Organisation

Service Design PackageService Design Package

Service Design PackageService Design Package

Service Design Package (SDP)

Organisational Readiness Assessment

Agreed Statement of Requirements

ResourceTechnicalBusiness Financial

Service ContactsBusiness GoalService

Functional Requirements

Service Support Level

Requirements

Operational Management Requirements

Service Design & Topology

Service Programme

Service Transition Plan

Operational Acceptance

Plan

Service Acceptance

Criteria

Serv

ice

Life

cycl

e Pl

an Service Design

Service Applicability

Organisation

• Overall Service SLAs• Set by Client• To be achieved by SIAM Provider (Accountable) and

Suppliers (Responsible)• Policed by SIAM Provider• SIAM Provider Policed by Client

SIAM and Service Level SIAM and Service Level RequirementsRequirements

• Supplier SLAs, OLAs, Underpinning Contracts• It Depends…• Tower lot SLAs often set by Client

• (Potential issue as SIAM responsible for end to end performance)

• Some Supplier SLAs may be set by SIAM• Some Supplier SLAs may be dictated• All policing by SIAM provider



OLAs and Underpinning Contracts

Team and Contributing Targets

Business Objective

Service Objective

Service Level Agreement

Targets Performance

SIAM QuestionsSIAM Questions

DOES SIAM CHALLENGE TRADITIONAL THINKING ON SLM AND PORTFOLIO MANAGEMENT?

• Fundamentally the Same Service• Many people doing same/similar roles

• Different Drivers• Responds to new challenges• Greater commercial focus• Change to some cultures

• Moves Responsibilities and Accountabilities for the Service• Adopts good Supplier Management practice

Emperors new clothes?Emperors new clothes?

• Changes the Balance of Risk• SIAM has full (?) accountability• Potential for greater financial accountability• Business Risk remains with Client

• Removes some Conflicts and Problems• Principle that SIAM does not provide Tower services

• (no marking own homework)

Emperors new clothes?Emperors new clothes?

whats our position on siam for slm

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