what’s bugging employees? the workers index & employee engagement alexandra jones associate...
TRANSCRIPT
What’s Bugging Employees?The Workers Index & Employee Engagement
Alexandra JonesAssociate Director, The Work Foundation
25 April 2006
© The Work Foundation.
Overview
• High performing organisations
• Challenges facing all organisations
• TWF & MORI joint investigation of public and private sector views on:– Senior managers– Organisation– Services.
• Why the results matter
© The Work Foundation.
High Performing Organisations
People
Customers & Markets
Innovation
Shareholders
Stakeholders
Revenue Growth
Added Value per
Employee
Profitability
Share Price Performance
Productivity
Outcomes of Managing Across Five Factors
Source: Cowling et al (2005) Cracking the Performance Code: TWF
© The Work Foundation.
‘Soft’ Factors in High Performing Organisations
1. Communication
2. Leadership
3. Structures
4. Processes
5. Culture & Employee Relations
Human Capital is one of several drivers of success in high performing organisations.
© The Work Foundation.
Organisational Challenges
Market DiversityOpen marketsGreater competitionMass customisationVariable channelsRegulation
Business Diversity•Fragmented value chains•Alliances & joint ventures•Complex matrix structures•Cross functional teamwork•Outsourcing, co-sourcing
Workforce Diversity•Changing demographics•Need and reward for talent•Weakening barriers•Diverse styles, approaches, aspirations
© The Work Foundation.
Why Good People Management Matters
organisational leadership and culture
HR policies and practices
line manageme
nt
employee behaviour
s
superiorperformance
Institute for Employment Studies model
© The Work Foundation.
Workers Index Results: “Senior management have a clear vision of where this organisation is going”
0
5
10
15
20
25
30
35
40
%
StronglyAgree
Tend toAgree
NeitherAgree norDisagree
Tend toDisagree
StronglyDisagree
Feb-05
Oct-05
“Don’t know” responses have been excluded
© The Work Foundation.
“Senior management have a clear vision of where this organisation is going”
0 10 20 30 40 50 60 70 80
All
Private Sector
Public Sector
Senior Managers/Officials
Professional
White Collar Workers
Admin & Secretarial
Skilled Trades
Manual/Elementary
Feb-05
Oct-05
Showing ‘net agree’
© The Work Foundation.
“Senior management have a clear vision of where this organisation is going”
0 10 20 30 40 50 60
15-24
25-34
35-44
45-54
55+
Age
Feb-05
Oct-05
Showing ‘net agree’
© The Work Foundation.
Which of these phrases best describes the way you would speak of your organisation AS AN EMPLOYER to other people? 0 5 10 15 20 25 30 35 40
I would speak highly without being asked
I would speak highly…if somebody asked
I would be neutral about my organisation
I would be critical…if somebody asked
I would be critical without being asked
Feb-05 Oct-05
“Don’t know” responses have been excluded
© The Work Foundation.
Which of these phrases best describes the way you would speak about the SERVICES YOUR ORGANISATION PROVIDES to other people?
0 5 10 15 20 25 30 35 40
I would speak highly without being asked
I would speak highly…if somebody asked
I would be neutral about my organisation
I would be critical…if somebody asked
I would be critical without being asked
Feb-05 Oct-05“Don’t know” responses have been excluded
© The Work Foundation.
…the way you would speak of your organisation as an employer to others
0 10 20 30 40 50 60 70
All
Private Sector
Public Sector
Senior Managers/Officials
Professional
White Collar Workers
Admin & Secretarial
Skilled Trades
Manual/Elementary
Feb-05
Oct-05
Showing ‘net advocacy’
© The Work Foundation.
…the way you would speak of the services your organisation provides to others
0 10 20 30 40 50 60 70 80
All
Private Sector
Public Sector
Senior Managers/Officials
Professional
White Collar Workers
Admin & Secretarial
Skilled Trades
Manual/Elementary
Feb-05
Oct-05
Showing ‘net advocacy’
© The Work Foundation.
Which three or four things are most needed to help YOU do a better job? 0 10 20 30 40 50
Better Pay
More resources
Less stress/pressure at work
Better internal communications
Better management
More motivated staff
Recruiting more staff
More/better training
Less government bureaucracy
Less internal bureaucracy
More flexible working
Giving staff more responsibility
Feb-05
Oct-05
© The Work Foundation.
Which three or four things are most needed to help YOU do a better job? By advocacy of employer, October 2005
0
10
20
30
40
50
60
70
Better Pay More resources Bettermanagement
Better internalcommunications
Advocate
Critic
© The Work Foundation.
Which three or four things are most needed to help YOU do a better job? By advocacy of services, October 2005
0
10
20
30
40
50
60
70
Better Pay More resources Bettermanagement
Better internalcommunications
Advocate
Critic
© The Work Foundation.
Which three or four things are most needed to help YOU do a better job? By sector, October 2005
0
5
10
15
20
25
30
35
Less governmentbureaucracy/targets
Less internalbureaucracy/targets
More flexible workingpractices
Private Sector
Public Sector
© The Work Foundation.
Why does this matter?
Line Management
Company Culture
Employee Commitment
Customer satisfaction with service
Customer Spending Intention
Change in Sales
Employee Absence
+.82 +.75 +.23 +.52
+.26
+.16
- .38- .15
Source: IES, 1999
© The Work Foundation.
Drivers of Job Satisfaction & Turnover Intentions
Turnover Intentions
Training and Development
Job Satisfaction
Rewards
Career Development
Work-Life Balance
Enjoy Professional
Services
.44
.03
.16
.15
.13-.99
R2=.43
© The Work Foundation.
Potential consequences of low morale
Performance Withdrawal from task
Absence Temporary withdrawal from workplace
Resignation Permanent withdrawal from workplace
Sabotage Passive aggression/going ‘Postal’
Lateness Poor timekeeping & frequent lateness
© The Work Foundation.
Important elements of good people management
• Work organisation & job redesign
• Management & leadership
• Performance management & reward
• Engagement
• Skills
• Health & Well-Being
• Work-Life Balance
© The Work Foundation.
Implications for Public and Private Sector
• Need to focus more on people management aligned to organisation
• Management and leadership
• Voice & engagement
• Organisational pride
• Honest, transparent communications
• Not just about pay
© The Work Foundation.
Further Information
• General information is available here:
www.theworkfoundation.com
• There is more information on the Workers Index here:
http://www.theworkfoundation.com/research/workers_index.jsp
• Or on the work-life balance site we run:
www.employersandwork-lifebalance.org.uk
• Alternatively, if you would like further information on the Workers Index, our research or the surveys we do for organisations, please contact me on: