What Support Should Dealers Expect

From Their eBike Suppliers?

WARRANTY AND MAINTENANCE

Chris Connolly

Warranty and Maintenance Support

• Comprehensive Manufacturer’s Warranty

• Spare Parts Inventory

• Tools and Resources

• Knowledgeable Support Staff

Warranty and Maintenance Support

• Comprehensive Manufacturer’s Vehicle Warranty• Bicycle Frame (1 year, 5 years, lifetime, etc.)

• Propulsion System (Motor and related components)

• Battery (proper maintenance and care a MUST)

• Bicycle Components (Brakes, derailleurs, stem, handlebar, etc.)

• Is manufacturer properly accredited, insured, and following all CPSC and EPA guidelines?

Warranty and Maintenance Support

• Spare Parts Inventory• Lead times and availability

• Important to keep manufacturer-specific parts on hand, as well as bicycle related parts (QBP, J&B, SBS, etc.)

• Batteries

• Motors, controllers, and propulsion system-related

Warranty and Maintenance Support

• Tools and Resources• Online Portals

• Service Manuals

• Training and Service Videos

• RMA and Replacement Policies

Warranty and Maintenance Support

• Knowledgeable Support Staff• Coverage and Availability

• Training Resources (onsite, webinar, etc.)

• Is your supplier a true “manufacturer,” or simply an e-bike importer?

Questions?

THANK YOU!