what is easier?
TRANSCRIPT
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Introduction
What is EASIER?
Roll Out Plans & Methodology
Store Managers Experience of EASIER
Transfer to Store
Store Visit
Agenda
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CREATING
A NEW
RELATIONSHIP
WITH THE
CUSTOMER
…
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01
02 Customer Connections
03 Colleagues
What is Easier?
04 Core Functions
05 Finance & HR
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01What is Easier?
CREATING
A NEW
RELATIONSHIP
WITH THE
CUSTOMER
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AIM 1Enable us to
meet the changing
customer shopping
habits
Recognise and adapt tothe changing
shopping habits of our Customer
Engagewith a more digital savvy generation
Make it easier for Customers to shop when,
where & however they
want to
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AIM 2Make it Easier for
Stores to serve
Customers and carry
out their daily tasks
Serving Customers in
the aisle
Reducingtasks, becoming
more efficient
Mobility, access and operate on
the move
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AIM 3Establish unified and
integrated processes
and systems across
the Group
Group wide unified
processes
Integration of our systems & processes
Simplification to make us
more efficient
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AIM 4Build a flexible and
future proof
systems
architecture
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02Customer Connections
Making it easier for our
customers to shop, wherever
and however they want
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Customer
ConnectionsSeamless shopping
experience from
browsing through to
buying, in store or
digitally.
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How a customer connects
with us is changing, we
want to stay continuously
connected whether they are:
Customer
ConnectionsSeamless shopping
experience from
browsing through to
buying, in store or
digitally.
DIGITAL
IN STORE
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Seamless experience on
any device on the marketDIGITAL
Multi device capability –
desktop, tablet and mobile
Improved navigation,
product content and help &
advice
Increasedrange to purchase
online
Single viewof the customer– however the
customer is connecting
with us
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Seamless processes and
modern ways to payIN STORE
In storeordering system that looks and
feels like awebsite
Instantaccess to
service tools e.g. calculators
New payment solutions
Personalisedcommunications
with thecustomer
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03Colleagues
Making it easier for colleagues to work
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Colleagues
Quicker daily routines
and easier to offer help
and advice through new,
intuitive apps and
devices.
Streamlined functions
menu
Simplified operational
tasks
Removalof time
consuming tasks
Additional functionality
for the shopfloor
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04Core Functions
More integrated,
accurate and automated
systems and processes.
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CoreFunctions
Unified ways of
working across
the Group.
110Unified processes
across the group
Unified
ways of
working
Product Database
SellingPrice
Contracts
Product Costing
Article Hierarchy
Operating in a Store
Setting Promotions
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Unified Processes
EASIER doesn't necessarily mean EASY
You don’t get unified processes across all
OpCos without hard work
110 Processes mapped to
create unified ways of working
across the Group
Plan...
Buy...
Move...
Sell
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05Finance & HR
More integrated, efficient and
streamlined systems and processes;
making data more accurate and
accessible for colleagues.
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Finance
Managers can make
more informed and
quicker decisions about
their team and their
business.
More value added
information and better
controls – less admin and
number crunching:
Finance & Reporting
Common KPI’s – one
version of the truth
Intuitive self-service reporting
Efficiency and automation
Integrated and
collaborative planning
Better cost control
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HR
Managers can make
more informed and
quicker decisions about
their team and their
business.
Improved candidate,
employee and manager
experience
HR
Common framework for
managing colleagues
Colleagues will manage their
own data profile any place, any time through
Employee Self Serve
Line managers
have real time information on
their teams
End to end talent
management framework
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WE ARE…
Making it
Easier for our
Customers to
shop
Making it
Easier for our
Colleagues to
work
Making it
Easier through
our unified
process &
systems
Making it
Easier with a
future proof
system
architecture
AIM 1Enable us to meet
the changing
customer shopping
habits
AIM 2Make it Easier for
Stores to serve
Customers and
carry out their daily
tasks
AIM 3Establish unified
and integrated
processes and
systems across
the Group
AIM 4Build a flexible and
future proof
systems
architecture
4 AIMS FOR THE EASIER PROGRAMME…
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WHAT
MAKES
BIG I.T.
PROJECTS
FAIL?Functionality doesn't work end to end
Technology stack
doesn't work end to end
Dual running
Transition
integration issues,
interfaces and
data
Scope creep during roll
out
Dual running
Business effort in
dual running
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Our methodology was designed
to address these core issues….
Full
end to end
system built
and piloted
Fully roll
out capable
technology stack
built and piloted,
need to plug
in capacity
nothing else
Roll out as
end to end
system
Manage
scope
creep
All end to end
processes
built by cross
business
experts
Not by
functional
area (e.g.
finance)
I review
all change
controls and
control
process
Exec
has final
say on any
functional
changes
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What role did pilot have
in this methodology?
Test as much
end to end
functionality
as possible
Testing
over 75% of
end to end
functionality
All core
functionality
tested
Test fully roll
out capable
technology
stack
Core SAP
functionality
running on
SAP cloud
IT
implementation
methodologies
Test roll out
methods
Implementation
in store and
centre
Data
quality and
transition
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Pilot Status
End to End functionality working
Technology stack working
Implementation in
store went well
Last 4 stores had very ‘light touch’ testing
full roll out methodology
First 4 stores had full
support from project team
IT related implementation
methodologies & DataProcess now working well
Learnings early in pilot, and early stores
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Kingfisher company wide roll out,
as per methodology…
Rolled out
end to end as
a complete
system suite
Geographic
roll out by
store
groups
Building on
confidence of
end to end
solution and
technology
stack
Reduce dual
running time
as much as
possible
Fast roll out
Easy to
implement in
store
Rigorous control
of any changes to
system outside of
legal and financial
requirements
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Roll Out Plan
2015 2016 2017 2018 2019
Template Build & Pilot
UK
France
Poland & Russia
Spain, Portugal, France, Romania
UK
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Roll Out Status
Detailed
B&Q roll out plan
agreed and being
actioned for 2016
implementation
Castorama
France roll out
project launched
on 6th October
in Lille…
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CREATING A NEWRELATIONSHIPWITH THE CUSTOMER
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