what i learned in the seminar communications and social styles
DESCRIPTION
COMMUNICATION – ACTIVE LISTENING Verbal communication: The words we hear and say Non-verbal communication: What we see and what our body “says” to others Para-language: How we say itTRANSCRIPT
W H AT I L E A R N E D I N T H E S E M I N A R
COMMUNICATIONS AND SOCIAL STYLES
COMMUNICATION
• Has many influencing factors
• Context – situation in which communication takes place• Interpretation – often where miscommunication occurs• Feedback – sender/receiver roles• Barriers – obstructions to correct interpretation of
message• Semantics – meaning of words• Jargon – vocabulary specific to certain group or
profession• Acronyms – word formed from initial title/group of words
COMMUNICATION – ACTIVE LISTENING
• Verbal communication: The words we hear and say• Non-verbal
communication: What we see and what our body “says” to others• Para-language: How
we say it
COMMUNICATION
Perception is not always reality
Para-language: 55%Non-verbals:
38%Verbals: 7%
GOOD AND POOR LISTENING BEHAVIORS
Good• Eye contact• Open body language• Nodding and
providing feedback• Repeating back main
points• Asking questions
Poor• No eye contact• Multitasking• Distracting body
language• Interrupting• Invading personal
space
SOCIAL STYLES• Help people understand
themselves and others better
• Can enable better communication and positive relationships
• Two dimensions:1. Amount of emotion one
is comfortable showing2. Degree of assertiveness
one usually exhibits
MY SOCIAL STYLE – EXPRESSIVE
• I am “Expressive”• Need: Personal
approval• Orientation:
Spontaneity• Growth action: to
be more detail oriented
EXPRESSIVE SOCIAL STYLE
Strengths• Fast paced• Involved• Thrives on change• Spontaneous• Social• Makes decisions quickly• Act on intuition rather
than facts and data• Warm and approachable• Imaginative and creative
Weaknesses• Can be impulsive• Quick decisions can lead
to mistakes and frequent changes in direction
• Flighty, impractical, overly emotional
• Not detail oriented• Frustrated by those who
are focused on data gathering to make a decision
LESSONS LEARNED
• Understanding different social styles can help create better working relationships• Adapt behavior to
accommodate co-workers social styles in relation to our own