What Got You Here Won’t Get You

ThereMarshall Goldsmith

Do you know how you come across

to others?•Most people have no idea how

their behavior is coming across to the people who matter- their boss, colleagues, subordinates, customers, clients.

360 Feedback

“There is a place where you can be

a CEO who is viewed as a great leader because he doesn’t get in the

way of his people.”

Thank You

•Most of the time you would be better off just saying “Thank You.”

•Try this with your spouse.

Big Mistake

•One of the greatest mistakes of successful people is the assumption, “I behave this way and I achieve results. Therefore, I must be achieving results because I behave this way.”

“People will do something-including changing their own

behavior-only if it can be demonstrated that

doing so is in their own best interests as defined by their own

values.”

“We must begin to listen more attentively”(stop using

BlackBerries)

“To be nicer...Stop being a jerk”

“Winning too much is easily the most

common behavioral

problem that I observe in successful people.”

“We don’t think we make destructive comments but the people who know us best disagree.”

Before opening your mouth...

•Is anything I will say worth saying?

•Conclude that it isn’t,

•say “Thank You”

“There simply is no excuse for making

excuses.”

“A leader who cannot shoulder the blame is not someone we will

follow into battle.”