what does good look like? lessons learnt from assessing the itam maturity of over 100 companies:...

The ITAM Review US Conference 2016 The ITAM Review US Conference 2016

The ITAM Review US Conference 2016

What does good look like?

Martin Thompson, ITAM Review

Lessons learnt from assessing the maturity of over 100 companies


What is the 12 Box Model?


What is the 12 Box Assessment?


Better reporting coming soon…


Assessments

•  93 Maturity Assessments


The Results

The ITAM Review UK Conference 2016

People, Process or Technology?


1. All software requests are supported by cost centre and/or management approval (3.70 REQUEST) 2. Our SAM practice has a senior management advocate who sponsors, promotes and supports our activity (3.51 AUTHORITY) 3. User profiles and user accounts are actively managed (3.40 DEPENDENCIES)

Best


•  3 = Our SAM plan is supported by an on-going communications plan, with

specific messaging for the IT team, senior management team, business unit or cost centre leads and end-user customers. (2.19 AUTHORITY)

•  3 = The capabilities of the SAM team are regularly assessed to ensure they meet the requirements of the business plan. (2.19 TEAM)

•  2. A responsibility assignment matrix is maintained for the delivery of ITAM services to the business. This includes those responsible, accountable, consulted and informed (RACI) in the meeting ITAM business plan objectives. (2.16 TEAM)

•  1. Software not in use is proactively reclaimed (2.14 RECLAIM)

Worst


The Results



Lessons Learnt


Taxi Take-off Cruising Altitude Preparation Project ITAM as BAU

Estimate Risk Show Risk Manage Risk

•  AUTHORITY •  PLAN •  TEAM •  STAKEHOLDERS

•  ENTITLEMENT •  INVENTORY •  REPORTING

•  TRANSITION •  REQUEST •  DEPENDENCIES •  RECLAIM •  VERIFICATION

Three phases


Resources / Next Steps

•  12 Box Training •  Certification Voucher for all attendees •  Maturity Assessment •  Partners


Questions?



Thank You