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What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard Head of Services by Airbus

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Page 1: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

What customers want…

Airbus Innovation Days 2019

Christian SchererChief Commercial Officer

Philippe MhunEVP Programmes & Services

Rémi MaillardHead of Services by Airbus

Page 2: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

The first 50 years…

Constant innovation

From a dream to 12,000 aircraft delivered

Page 3: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

World

Challenges and opportunities

Page 4: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Customers

Healthy growth, pressure on yields

More than 37,000 airplanes over 20 years

Competition drives innovation

Page 5: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Customers

Build an ecosystem for

‘zero operational surprises’

Allow operators to focus on core business

$4.6T services market over 20 years

Page 6: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

New territory

Purpose-built for efficiency

Fully integrated into Airbus

Page 7: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

New territory

Purpose-built for efficiency

Fully integrated into Airbus

Page 8: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

New territory

$10B services revenue in the next decade

• Optimizing aircraft operational availability

• Streamlining flight operations

• Enhancing passenger experience

Page 9: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Two for one

All-NEO

Airspace cabin

Versatility

Page 10: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Two for one

All-NEO

Airspace cabin

Versatility

Page 11: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Two for one

All-NEO

Airspace cabin

Versatility

Page 12: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

New cabin concepts

Connected cabins

Linefit & retrofit solutions

Versatility

Page 13: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Value

All-new design

Unmatched efficiency

Delivering on commitments

Page 14: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Value

All-new design

Unmatched efficiency

Delivering on commitments

Page 15: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Skywise as our digital backbone to bring

additional value to our customers

Value

Page 16: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Innovation

Focus on incremental innovation

Digital transformation in design & services

Page 17: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Innovation

Focus on incremental innovation

Digital transformation in design & services

Page 18: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Innovation

New technologies

New processes

Page 19: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Sustainability

Photo: ESA

Sustainable aviation – a shared priority

Less impact is good business

Page 20: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Sustainability

Services as a major enabler for

sustainability

Page 21: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

…the next 50 years

A global actor pioneering new ways to

connect people

Driving sustainable growth

Page 22: What customers want… - Airbus · What customers want… Airbus Innovation Days 2019 Christian Scherer Chief Commercial Officer Philippe Mhun EVP Programmes & Services Rémi Maillard

Thank you