Alliance Infotech Pvt. Ltd

"Kids won't work & don't have same work ethic as we

do."

Working harder while playing like in malls or mobile games than while working.

There is nothing wrong with kids today. The secret to motivation is

providing a motive for action , and it works for all ages.

Motivation of recreation.

There are different motivators that are found in recreation

but they are not often part of traditional work place.

The motivation of recreation drives

behaviour that we can't pay people to do.

You can't get better future results unless you

are willing to change current behaviour.

B E H AV I O U R C H A N G E M E T H O D O L O G Y.

Behaviour Motivation Big data

Volume. Velocity Variety.

Autonomy Mastery Purpose Progress

Outsmart. Social

Acceptability

Recreation

Frequency of

feedback. Goal

setting. Indv.

Benchmarking.

As you saw above, if reports are thermometer our Gamification

for call centre is your thermostat.

"One size fits all" is not always right in the space of gamification. Difference in people,management &

process requires different approach.

5 steps to define gamification strategy.

Identify the problem. ( what is the business outcome we want).

Who are our users? ( Audience).

What do we want them to do? ( desired behaviour).

How will you measure? (KPI).

What is the goal? (Mission statement).

What does your call. Center gamification looks like?

After we talk to you, we will be able to share a prototype on those lines.

Sudip samaddar. Head of

Marketing. 9999061525.

sudip.samaddar@alliance-

infotech.com