what can you crm do for you? services portfolio cdg, international roaming team (irt) tampa, florida...
TRANSCRIPT
What Can you CRM Do for You?
Services Portfolio
What Can you CRM Do for You?
Services Portfolio
CDG, International Roaming Team (IRT)Tampa, Florida13 June 2007
Sara AabLibby Mackay
Federico NienstadtRicardo SartiRandall Todd
www.cdg.org2
Contents
• What is a CRM? • What can my CRM do for me?
– Provide Contacts– Provide Business & Technical Consulting– Facilitate Workshops & Training– Pre and Post Commercial Testing– Clarify and Assist with Industry Documents– Software Tools
• Who is my CRM? – Randall Todd– Sara Aab– Ricardo Sarti– Libby Mackay– Federico Nienstadt
• How to involve your CRM in your business? – Ask!
www.cdg.org3
What is a CRM?
• CRM stands for Carrier Relations Manager • The CRM’s objective is to provide carriers with
assistance so that they may implement and continue to expand CDMA international roaming as simply and as quickly as possible.
• The CRM is there to help you!! • Please contact your CRM if you have any questions or
need help.
www.cdg.org4
What can my CRM do for me?
• Provide contacts to carriers and vendors • Provide business and technical consulting • Facilitate workshops and technical training • Coordinate pre- and post-commercial testing services • Clarify and assist with CDG documents • Provide access to software tools and facilitate training for
their use.• Provide input into business and strategy development
www.cdg.org5
...Provide Contacts
• Each CRM has contacts across many carriers and vendors in areas like: – Roaming Agreements– Technical Support– Billing and Settlement– Trouble Resolution– Executives
www.cdg.org6
...Provide Business and Technical Consulting
• As an unbiased party, your CRM has access to various resources to assist you in selecting the most preferred network architectures, implementation models and help you solve network incompatibility issues.
• Area’s like:– Pre-qualification of partners– Technology guidelines – Technical work-arounds, and– Industry metrics
Are some of the areas where your CRM can help you
www.cdg.org7
...Facilitate Workshops and Training
• Training courses are provided in a collaborative learning environment to share the latest technology information and best practices for a complete solution and practical implementation. Course material is created and taught by engineers and industry experts who share years of applied experience in roaming, network planning, deployment and optimization across the globe.
• Available Courses:– International Roaming for CDMA 2000 Networks – Authentication – Packet Data training – PRL and PRL Tool Suite
www.cdg.org8
...Pre- and Post-Commercial Testing Services
With a wide area of coverage, CRM’s are regularlytraveling and have the ability to perform handset testing invarious locations.
– Tier 3: Score card testing – Calls made and subjective qualitative determinations made.
– Tier 2: Real Time testing – Test calls performed in a partner’s network aligned with the home carrier engineering personnel and time zone.
– Tier 1: Troubleshooting testing – Carrier system logging of calls made and detailed analysis of traces carried out to identify trouble areas.
www.cdg.org9
...Clarify and Assist with Industry Documents
CRM’s will work with carrier engineers to populate industrydocuments in order to help in delivering timely, informationand thus reduce exchange timelines.
CRM’s provide:
• Assistance in population of industry documents• Assistance in clarification of terminology
www.cdg.org10
...Software Tools
• CRM’s have access to resources to help make international roaming easier.
• Software Tools are available and your CRM can facilitate access and support
• Software Tools Available:
– PRL Tool Suite – C-RIET (Available June 2007)
www.cdg.org11
Who is my CRM?
Sara Aab [email protected] • USA (except Sprint)
• Canada
• USA Territories
• Cruise Ship CDMA Roaming
Libby Mackay [email protected]
• USA - Sprint Nextel
Federico Nienstadt [email protected]
• China Unicom (including Macau)
Ricardo Sarti [email protected]
• Caribbean• Bermuda• Mexico• South America
Randall Todd [email protected]
• South East Asia• India• Africa• Middle East• Europe (CDMA 450)
www.cdg.org12
Help us Help you
1. Contact your CRM
2. Meet with your CRM
3. Stay in touch with your CRM
Thank YouThank You
For more informationcontact:
Your CRM