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Live Discussion: What Are the True Challenges of Outsourcing Your Call Center? Mike Elmalem Director of BD Affinity Global Neal Topf President Callzilla Eric Berg Vice President, All-Calls Call Centers Shai Berger CEO Fonolo

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Page 1: What Are the True Challenges of Outsourcing Your Call Center?

Live Discussion:What Are the True

Challenges of Outsourcing Your Call Center?

Mike ElmalemDirector of BD Affinity Global

Neal TopfPresidentCallzilla

Eric BergVice President,All-Calls Call

Centers

Shai BergerCEO

Fonolo

Page 2: What Are the True Challenges of Outsourcing Your Call Center?

Offshoring vs. Onshoring

Page 3: What Are the True Challenges of Outsourcing Your Call Center?

Do call centers avoid

offshoring because of consumer

perception?

#CALLCENTER

Page 4: What Are the True Challenges of Outsourcing Your Call Center?
Page 5: What Are the True Challenges of Outsourcing Your Call Center?

What regulatory stipulations should call

centers keep in mind?

#CALLCENTER

Page 6: What Are the True Challenges of Outsourcing Your Call Center?

Common Mistakes to Look Out For

Page 7: What Are the True Challenges of Outsourcing Your Call Center?

What common mistakes should contact

centers look out for?

#CALLCENTER

Page 8: What Are the True Challenges of Outsourcing Your Call Center?

Join us for the live panel discussion!

February 25th, 2016 2:00 PM ET

https://fonolo.com/what-are-the-true-challenges-of-outsourcing-your-call-center/?ls=web_slideshare
https://fonolo.com/what-are-the-true-challenges-of-outsourcing-your-call-center/?ls=web_slideshare
https://fonolo.com/what-are-the-true-challenges-of-outsourcing-your-call-center/?ls=web_slideshare

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