what are the key issues with e- commerce and m-commerce ? chapter-14
TRANSCRIPT
WHAT ARE THE KEY ISSUES WITH
e- commerce and m-commerce
?
CHAPTER: 14
E- COMMERCE
is usage of website to transact the sale of product and services online .
M-COMMERCE is usage of mobile to transact the
sale of products and services online .
TWO TYPES OF COMPANIES IN E -
COMMERCE
Pure Click Companies are the one who have launched websites without any previous existence as a firm.
Brick &Click Companies are the ones are the ones who have added an online site for e- commerce.
KEY ISSUES OF
E- COMMERCE & M- COMMERCE
CUSTOMER SERVICE NEEDS SPECIAL ATTENTION !
CUSTOMER’S INTERACTION WITH THE WEBSITE SHOULD BE A
PLEASURABLE EXPERIENCE.
PRODUCT/SERVICE DELIVERY
ONLINE SECURITY AND PRIVACY
SITES SHOULD PROVIDE ALL POSSIBLE INFORMATION
CRITICLLY IMPORTANT FOR
B2B ( BUISINESS to BUSINESS)
E-COMMERCE
SUCH AS Alibaba.com
DISCLAIMERCreated by
Khushi Sahu,
IIT BHU,during an internship by
Prof. Sameer Mathur, IIM Lucknow.
www.IIMinternship.com