western australia state reporting · top 10 influences (choice of institution) which of the...

© International Graduate Insight Group Ltd 2018 1

International Student Barometer

Western Australia State Reporting

2018

Universities


Combined HE

VET ELB Schools

This presentation


Process summary, scale of exercises

Choice of destination

Agents

Satisfaction with Arrival / Learning / Living / Support

What matters?

Conclusions

Process summary & scale


Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of institution

Semi-standardised online questionnaire format, adapted and customised for each partner institution

Surveys in five sectors onshore – ELICOS, Schools, VET, NUHEP, Universities - plus HE offshore

ELB in two waves late 2017 and early 2018 - all other surveys March to June 2018

Institutional reporting: ELB in June – other institutional reporting August to December 2018

DET reporting: ELB in June – other DET reporting October to December 2018


DET support for surveys

Survey Subsidy

English Language Barometer 50%

School ISB 100%VET ISB 50%NUHEP ISB 50%Small Providers (<50) 100%Universities ISB 5%Offshore ISB 100%


Respondent numbers

Western Australia Australia WA % of AUS

English Language Barometer 868 15,732 6%

School ISB 105 3,392 3%

VET ISB 490 2,563 19%

NUHEP ISB 4,845 10,370 47%

Universities ISB* 3,796 56,376 7%

Offshore ISB 1,995 8,342 24%

*sample surveyed


Respondent numbers and institutions

*VET / NUHEP overlap – 69 in total**19 onshore / 43 offshore locations

Western Australia Australia WA % of AUSNumber of Institutions

Australia

English Language Barometer 868 15,732 6% 60

School ISB 105 3,392 3% 200

VET ISB 490 2,563 19% 29*

NUHEP ISB 4,845 10,370 47% 52*

Universities ISB 3,796 56,376 7% 35

Offshore ISB 1,995 8,342 24% 19 / 43**


Respondent numbers and institutions

Western Australia Australia WA % of AUSNumber of Institutions

Australia

English Language Barometer 868 15,732 6% 60

School ISB 105 3,392 3% 200

VET ISB 490 2,563 19% 29*

NUHEP ISB 4,845 10,370 47% 52*

Universities ISB 3,796 56,376 7% 35

Offshore ISB 1,995 8,342 24% 19 / 43**

Totals 12,099 96,775 13% 383 / 43

*VET / NUHEP overlap – 69 in total**19 onshore / 43 offshore locations

Nationality breakdown – HE and VET

© International Graduate Insight Group Ltd 2018 9Combined HE & VET

26%

16%

15%

13%

4%

8%

1%

5%

0%

5%

53%

55%

AustraliaCombined

(66131)

WA (4845)

China India Malaysia Kenya Bhutan Other

Study level breakdown

© International Graduate Insight Group Ltd 2018 10Combined HE & VET

43%

41%

39%

31%

9%

12%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Australia Combined(66131)

WA (4845)

UG PGCWHDR Other non-degree level studiesFoundation program Other

5%

3%


Choice of DestinationSchools

Top 10 Factors in study decision (% importance)


How important were the following things for you and your family when choosing to study in Australia?

82%82%84%

87%90%90%91%91%

96%97%

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

Cost of education(tuition fees)

Opportunity to goto a university or

other institution inanother countryafter this school

How people wouldbehave towards

me as aninternational

student

Academicreputation of this

school

Easy to gain entryto a good quality

school

Friendly peopleOpportunity toimprove languageskills by studying

in an English-speaking country

Opportunity to goto a university or

other institution inAustralia after this

school

High quality ofAustralianeducation

Safe place to live

Top 10 influences (study destination)


Which of the following helped you and your family choose Australia for your studies?

5%7%9%9%11%13%

20%

31%

45%

77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Teacher/tutorInstitution websiteStaff of thisinstitution

Current studentsEducationexhibition/fair

Social networkingsite

Institution visitAlumniEducation agentFriends

Future plans (staying in Australia)

14

49%

12%

10%

29%

WA schools (96)

Yes, stay in Australia

No, return to my home country

No, go to another country

I don't know

Do you plan to stay in Australia when you leave school?

Future plans

All materials strictly copyright © i-graduate 2015 15

10%

0%

1%

3%

5%

6%

74%

4%

0%

0%

2%

1%

5%

88%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

I don't know

Study an English language course

Study Foundation studies or anotheracademic preparation program

Go to a vocational college or otherinstitution

Go to another school

Travel/holiday for more than three months

Go to university

WA schools (97) Australia schools (3,054)

What do you plan to do after you leave this school?

Visiting the school before selection


37%

63%

WA schools (48)

Yes

No

Did you visit your school before you (or your parents) selected it?

Selecting a school question set asked only of students arriving in the last 12 months


Choice of destinationEnglish Language Barometer

Top 10 factors in study decision (% important)


How important were the following factors when deciding where to study?

**Postgraduate students only ELB

81%87%89%92%93%93%96%

80%

89%90%

94%92%

92%

97%

70%

75%

80%

85%

90%

95%

100%

Visa processLocationSocial lifeUniversity reputationCost of studyCost of livingPersonal safety

WA (828) Australia ELB (15177)

Centre

Top 10 influences (choice of school/centre)

© International Graduate Insight Group Ltd 2018 19**Postgraduate students only

Which of the following helped you to choose this school/centre?

ELB

7%8%8%8%14%18%18%20%30%61%

6%8%

9%10%

13%

22%22%

12%

25%

70%

0%

10%

20%

30%

40%

50%

60%

70%

Teacher/advisor/professorwhere you studied

previously

University websiteUS government advisoryservice

Current studentsOtherFriendsAlumniCareer advisorFamilyEducation agent

WA (824) Australia ELB (15180)


Choice of destinationVET




94%94%95%95%95%95%95%95%96%98%

94%

92%

95%

95%

94%

95%

92%

95%

93%

95%

90%

91%

92%

93%

94%

95%

96%

97%

98%

99%

100%

Research qualityQualification reputationCost of studyOpps to work whilestudying

Cost of living

WA (214) Australia VET (1465)

Specific program title Country reputation Institution reputation Earning potential Opps for further stsudy


Top 10 influences (choice of institution)

Which of the following helped you to choose this institution?

8%8%8%8%9%10%15%32%33%57%

9%

6%

10%7%

11%9%

18%

30%28%

57%

0%

10%

20%

30%

40%

50%

60%

Currentstudents

Careersadvisor

Socialnetworking

site

Independentwebsite

A visit to theuniversity

AlumniThe universitywebsite

FriendsFamilyEducationagent

WA (213) Australia VET (1451)


Choice of destinationUniversities




**Postgraduate students only Universities

90%92%92%93%93%94%95%95%95%95%

88%91%91%

93%93%

95%94%

92%

94%

95%

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Entryrequirements

Cost of studyCost of livingEarning potentialResearch qualityUniversityreputation

Personal safetySpecific programtitle

Countryreputation

Qualificationreputation

WA (1426) Australia Unis (24377)

✓✓ ✓✓

Top 10 influences (choice of university)

© International Graduate Insight Group Ltd 2018 25**Postgraduate students only

Which of the following helped you to choose this university?

Universities

10%10%10%12%14%14%27%30%34%52%

9%8%10%

18%15%15%

30%28%

36%

55%

0%

10%

20%

30%

40%

50%

60%

A visit to theuniversity

Staff of thisuniversity

Universityprospectus

League tablesor rankings

AlumniCurrentstudents

FriendsFamilyThe universitywebsite

Educationagent

WA (1421) Australia Unis (24161)


Agents


Agent rating

WA Australia

ELICOS 94% 92%

Schools 92% 83%

VET 93% 92%

NUHEP 92% 93%

Universities 92% 91%

8%

54%

38%

WA schools (26)

No Yes I don't knowDoes your education agent have an office in Australia?

Agent contact


39%

61%

WA schools (28)

No YesDo you still have contact with your education agent now

that you have started at this school?

Selecting a school question set asked only of students arriving in the last 12 months


SatisfactionArrival

LearningLiving

Support


Headline resultsSchools


WA Schools v AUS Schools

AUS 2018 WA 2018

Recommend AUS 72% 86%

Recommend School 63% 82%

Overall Satisfaction AUS 87% 92%

Overall Satisfaction School 83% 95%

Arrival 79% 88%

Learning 84% 95%

Living 85% 95%

Support 85% 95%


Headline resultsEnglish Language Barometer


WA ELB v AUS ELB

AUS 2018 WA 2018

Recommendation 81% 79%

Overall Satisfaction 90% 92%

Arrival 93% 92%

Learning 90% 90%

Living 91% 91%

Support 93% 92%


WA ELB 2018 v 2016

AUS 2018 WA 2018 WA 2016

Recommendation 81% 79% 84%

Overall Satisfaction 90% 92% 89%

Arrival 93% 92% 90%

Learning 90% 90% 87%

Living 91% 91% 89%

Support 93% 92% 92%

© International Graduate Insight Group Ltd 2018 36© International Graduate Insight Group Ltd 2018 36

Headline resultsVET


WA VET v AUS VET

AUS 2018 WA 2018



Arrival 93% 94%

Learning 86% 85%

Living 91% 93%

Support 88% 88%


WA VET 2018 v 2016

AUS 2018 WA 2018 WA 2016



Arrival 93% 94% 92%


Living 91% 93% 89%

Support 88% 88% 88%


Headline resultsUniversities

Universities


WA Unis v AUS Unis

AUS 2018 WA 2018



Arrival 93% 93%

Learning 87% 88%

Living 88% 91%

Support 90% 91%


WA Unis 2018 v WA Combined 2016

AUS 2018 WA 2018 WA 2016*



Arrival 93% 93% 92%


Living 88% 91% 89%

Support 90% 91% 88%

*combined HE-VET


English Language Barometer

Nationality breakdown

© International Graduate Insight Group Ltd 2018 45ELB

50%

36%

9%

21%

3%

7%

0%

4%

1%

3%

37%

29%

Australia ELB(15732)

WA (868)

China Japan India Bhutan Hong Kong Other

Arrival satisfaction (year on year*)


The Fixed Benchmark only includes universities that took part in both years

Arrival section asked to all 1st year students ELB

-7% -5% -3% -1% 1% 3% 5% 7% 9%

Homestay welcome

Welcome/pick-up

Bank account

First night

Local orientation

ARRIVAL OVERALL

School/centre welcome

Registration

Meeting staff

School/centre orientation

Formal welcome

Study sense

Health insurance

Accommodation condition

Worse in 2017 Better in 2017

*2017 vs 2016

Learning satisfaction (year on year*)




-4% -2% 0% 2% 4%

Program content

Class size

Physical library

Language practice

Multicultural

LEARNING OVERALL

Course organisation

Online library

Learning support

Learning for future courses

Good teachers

Marking criteria

Language support

Non-classroom activities to help me learn English

Friendly staff

Performance feedback

Learning resources

Teachers who I can understand

Assessment

Learning spaces

WA

Australia ELB


*2017 vs 2016

Living satisfaction (year on year*)



ELB

-12% -10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10% 12%

Host friends

Accommodation cost

Living cost

Visa advice

Earning money

Good contacts

Worship facilities

Financial support

Good place to be

Campus environment

Eco-friendly attitude

Home friends

Sports facilities

LIVING OVERALL

Other friends

Weather

Host culture

Campus buildings

Feeling welcome

Transport links

Social facilities

Safety

Internet access

Accommodation access

Accommodation quality

Social activities

WA

Australia ELB


*2017 vs 2016

Support satisfaction (year on year*)




-12% -10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10% 12%

Part-time work advice

Careers advice

Handling a complaint

Medical care/Counselling

Advice on further study

Accommodation Office

Social program organisation

Visa support

Advice prior to arrival

SUPPORT OVERALL

WA

Australia ELB


*2017 vs 2016

Future plans and career prospects


15% of your students are

planning on entering employment


planning on doing further study

87% (88%) are satisfied with the career

advice from academic staff

100% (92%) are satisfied that their program will

help them to get a good job

89% (87%) are satisfied with making good contacts for

the future


planning on going travelling, or are undecided

WA (768)

Australia ELB (14,187)

ELB


CombinedUniversities, HE & VET

Arrival satisfaction (year on year*)

© International Graduate Insight Group Ltd 2018 52Arrival section asked to all 1st year students Combined HE & VET

-6% -4% -2% 0% 2% 4% 6%


Accommodation condition

Health insurance

Study sense

Internet access

Welcome

Meeting staff

Registration

Arrival Overall

First night

Local orientation

Bank account

Home friends

Social activities

Institution orientation

Formal welcome

Finance Office

Other friends

Host friends


*2018 vs 2016

Learning satisfaction (year on year*)


The Fixed Benchmark only includes institutions that took part in both years

**Postgraduate students only Combined HE & VET

-10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10%

Opportunities to teach**Technology

Learning spacesLaboratories

Topic selection**Physical libraryVirtual learning

ResearchProgram organisation

Class sizeOnline library

Managing research**Program content

MulticulturalLanguage support

Performance feedbackLEARNING OVERALL

Good teachersCareers advice

Work experienceAcademics' English

AssessmentQuality lectures

Learning supportExpert lecturersMarking criteria

Employability

WA

Australia Combined


*2018 vs 2016

Living satisfaction (year on year*)



Combined HE & VET

-10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10%

Accommodation cost

Living cost

Accommodation quality

Social facilities

Financial support

Campus buildings

Home friends

Sport facilities

Accommodation access

Earning money

Internet access

LIVING OVERALL

Campus environment

Transport links

Social activities

Visa advice

Good place to be

Eco-friendly attitude

Safety

Transport links institution

Host culture

Worship facilities

Other friends

Good contacts

Host friends

WA

Australia Combined


*2018 vs 2016

Support satisfaction (year on year*)



**Postgraduate students only Combined HE & VET

-5% -4% -3% -2% -1% 0% 1% 2% 3% 4% 5%


Catering

Support Overall

Residential Assistants

International Office

Counselling

Health Centre

IT Support

Students' Union

Faith Provision

Student Advisory

Clubs/societies

Careers Service

Finance Office

Disability Support

Personal Tutors

Academic Learning Unit

Graduate School**

WA Australia Combined


*2018 vs 2016

Student wellbeing


91% of your students are happy

with life at their institution so far,

compared to 90% in the Australia Combined benchmark

Combined HE & VET

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

I am happy with my life at thisInstitution

Safety

Home friendsHost friends

Other friends

WA ISB (3695) Australia Combined (51895)


Schools

Process summary and scale


Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of school

Semi-standardised online questionnaire format, adapted and customised to compliment the 2016 version of the survey (run by a different contractor)

Students in scope: current student visa holder, in Year 11 or 12 and aged 16 or over

Students invited to feedback from May to June 2018

3,392 international students responded from 200 Schools across all Australian territories

Reporting: confidential and customised for eligible participating schools

Survey available in 5 languages: English, Chinese (simplified), Chinese (traditional), Korean and Vietnamese

Overall Satisfaction (Australia)


Overall, how happy are you with your study experience in Australia?

92%

87%

89%

92% 92%

WA schools (105) Australia schools (3392) China (47) Singapore (12) Hong Kong SAR (12)


Propensity to recommend (School)

Would you recommend this school to other students thinking of studying here?

6%

0%

8%

7%

22%

11%

37%

56%

26%

26%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

AustraliaSchools(3,064)

WASchools

(97)

No, I would definitely not recommend it No, I would probably not recommend it Neither recommend it nor not recommend it

Yes, I would probably recommend it Yes, I would definitely recommend it

Overall satisfaction (School)


How happy are you with your experience at this school?

5%

2%

13%

3%

64%

68%

19%

27%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Australia Schools(3,248)

WA Schools (101)

Very dissatisfied Dissatisfied Satisfied Very Satisfied

Overall satisfaction (School)


How happy are you with your experience at this school?

95%

83%

93%

100%

91%

WA Schools (101) Australia schools (3248) China(45) Hong Kong SAR(12) Singapore(11)


Overall satisfaction – Arrival

Overall, how satisfied were you with your arrival experience when you started this school?

5%

4%

16%

9%

64%

77%

15%

11%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Australia schools(2,140)

WA schools (47)

Very unsatisfied Unsatisfied Satisfied Very Satisfied

Arrival section asked only of students arriving in the last 12 months

Derived Importance Arrival (Schools)


92% 98% 93% 96% 93% 94% 85% 88% 79% 87% 85%

47%

43%

32%

22% 22%20%

17%16%

2% 1% 1%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Gettingfamiliar with

school

IT and internethelp

Schoolwelcome

Meetingfriends

Australianculture

Timetable Travel Books/Schooluniform

Airport pick-up

Arrival Overall Orientationprogram

Australia Schools Correlation

Arrival section asked only of students arriving in the last 12 months


Overall satisfaction – Learning

Overall, how satisfied are you with your experience of learning at this school?

4%

1%

12%

4%

68%

70%

16%

25%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


WA schools (96)


Derived Importance Learning (Schools)


91% 96% 87% 95% 86% 89% 91% 96% 96% 88% 86% 95% 96% 93% 94% 96% 90% 71% 94% 95% 95% 89%

37%

34%

29%

26%25% 24% 23% 22%

20% 20% 20% 19%18% 17% 17% 17% 16% 16% 16%

13% 12%

8%

0%

5%

10%

15%

20%

25%

30%

35%

40%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

WA Schools Correlation

Overall satisfaction – Living


Overall, how satisfied were you with your living experience since arriving in Australia?

4%

1%

11%

4%

64%

70%

21%

25%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


WA schools (96)


Derived Importance Living (School)


95% 92% 83% 88% 90% 93% 91% 88% 92% 97% 63% 75%

51% 50%47%

39%35%

33%29% 28%

22%

13% 11%

0%

0%

10%

20%

30%

40%

50%

60%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

WA (98) Schools Correlation

Do you feel safe in the following places?

Living in Australia (Safety)


6%

5%

1%

23%

19%

1%

5%

61%

66%

55%

55%

50%

10%

10%

43%

41%

50%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Public transport (e.g. trains and buses) (94)

Public spaces (e.g. streets, shops) (94)

In the school grounds (94)

In your accommodation (64)

In classrooms (96)

Acc

om

mo

dat

ion

Sch

oo

l Gro

un

ds

Pu

blic

Sp

aces

Very Unsafe Unsafe Safe Very Safe

Overall satisfaction – Support


Overall, how satisfied are you with the support services at this school?

4%

4%

11%

1%

69%

71%

16%

24%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


WA schools (97)


Derived Importance Support (School)


100% 94% 100% 95% 98% 100% 100% 100% 92% 96% 100%

37%

28% 27%

18%

11%7%

3% 1%

-6% -8%

-35%

-40%

-30%

-20%

-10%

0%

10%

20%

30%

40%

50%

88%

90%

92%

94%

96%

98%

100%

WA Schools Correlation


Universities

Satisfaction and what matters

Nationality breakdown

© International Graduate Insight Group Ltd 2018 73Universities

29%

16%

15%

15%

5%

8%

2%

5%

1%

4%

49%

52%

Australia Unis(56376)

WA (3796)

China India Malaysia Singapore Kenya Other

Arrival matrix


% difference to primary benchmark

Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sco

re)

Arrival section asked to all 1st year students Universities

ARRIVAL OVERALLBank account

Meeting staffFormal welcome

Accommodation OfficeEducation Provider

orientationFirst night

WelcomeAccommodation

conditionHealth insurance

RegistrationHome friends

Finance OfficeOther friends

Study senseSocial activities

Internet accessLocal orientation

Host friends

-6% -4% -2% 0% 2% 4% 6%

Derived importance - Arrival

© International Graduate Insight Group Ltd 2018 75Arrival section asked to all 1st year students Universities

93% 91% 88% 83% 90% 86% 92% 90% 93% 90% 91% 86% 91% 93% 74% 90% 87% 88% 84%

38% 37% 37%35%

34% 34% 33%

31% 30%28% 27% 27% 27% 27% 26% 25%

23%

18%

15%

0%

5%

10%

15%

20%

25%

30%

35%

40%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

WA Correlation

Learning matrix - Teaching



Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sco

re)

Universities

Academics' English

Expert lecturers

Program content

Research

Good teachers

Learning support

Assessment

Quality lectures

Program organisation

LEARNING OVERALL

Performance feedback

Marking criteria

-2% 0% 2%

Derived importance - Learning


88% 89% 89% 91% 91% 80% 88% 90% 91% 90% 93% 67% 90% 91% 87% 70% 72% 93% 93% 94% 92% 93% 93% 93% 93% 93% 93%

42%39% 39% 38% 38%

37% 37% 37% 37% 36%35% 34% 34% 34% 34% 33% 33%

29% 29% 28% 28%27%

26% 25% 24% 24%22%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

WA Correlation

Living matrix – Social



Un

ive

rsit

y sa

tisf

acti

on

(so

rte

d b

y %

sco

re)

Universities

LIVING OVERALL

Home friends

Social facilities

Other friends

Host culture

Social activities

Sport facilities

Good contacts

Host friends

-6% -4% -2% 0% 2% 4% 6%

Derived importance - Living


77% 80% 85% 91% 86% 84% 93% 89% 87% 95% 92% 94% 73% 92% 84% 90% 93% 69% 93% 87% 60% 68% 59% 89% 84%

34% 33%

30% 30% 30% 30% 30% 29% 29%28%

27% 27% 27%26% 25% 25% 25% 25%

23% 23% 22% 22%20%

17% 16%

0%

5%

10%

15%

20%

25%

30%

35%

40%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

WA Correlation

Conclusions – decision factors / influences


Quality indicators – universities in particular

Specific program title – VET and universities

Safety – ELICOS and schools

Agents critical for all sectors - #1 or #2 influence

all sectors WA – 92% satisfaction with agent performance or higher

agent briefings – institution / destination

pre-departure

Agents maintain contact with enrolled students

Conclusions – WA institutions / sectors


Universities at or above AUS and 2016

VET Recommendation and overall satisfaction down cf. AUS and 2016

ELICOS Recommendation lags AUS and 2016, otherwise at or above both

Schools Stellar results but only 3 government schools participated, 8 non-government

Derived Importance (DI) analysis provides indicator of what matters, which elements of the student experience correlate more or less with P2R. DI analysis helps highlight improvement opportunities and prioritise actions

WA YoY results are positive for many areas of the student experience across sectors

Conclusions – what matters?


Being welcomed:

including meeting staff / teachers on arrival / settling in (schools)

Program content / study sense / program organisation

Making meaningful connections

well-being, learning, connection

Contact:

EMAIL

PHONE

www.i-graduate.org

@igraduate


[email protected]

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western australia state reporting · top 10 influences (choice of institution) which of the...

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