west moreton hospital and health service (wmhhs) · financial system renewal (fsr) 19 february 2019...

West Moreton Hospital and Health Service

(WMHHS)

Financial System Renewal

(FSR) Program

Business Case for Change

Attachment 1 Message from the Executive Director Finance

and Business Services

Financial System Renewal (FSR) 19 February 2019

A message from the Executive Director Finance and Business

Services, West Moreton Health

West Moreton Health has transformed much of its business and the way it works for the benefit of patients with the

introduction of ieMR late in 2018. This year we will move from the 21-year-old financial and materials management

system (FAMMIS) to a new finance, business and logistics solution called SAP S/4HANA, under the state-wide

Financial System Renewal (FSR) Program.

The implementation of the FSR is a key priority for West Moreton and all other Queensland Hospitals and Health

Services and the Department of Health. The planned go-live for the new system is July 2019.

We have been working closely with the state-wide FSR Program and have a dedicated Transition Lead, Gavin Boge,

who is partnering with our FSR Program Implementation Manager to plan and undertake local change and

implementation activities.

For most staff across West Moreton Health, the implementation will not mean a major change to the way we do

business. For those who are directly affected by FSR, we are establishing a network of West Moreton Health change

champions and super users. These groups will become more active and will provide support to the business until go-

live in July.

We also have in place governance and steering committees to oversee the system roll-out and, more importantly, to

make sure that you are engaged, appropriately consulted and fully supported during both the planning for S/4HANA

and during its implementation.

We have also been working closely with the FSR state-wide program team to determine how roles and functions

may change as part of the implementation. We have used this information to develop the Business Case for Change,

designed to give you, our union partners and other relevant stakeholders a chance to provide feedback on the

changes proposed as a part of S/4HANA implementation, and to make sure that you are ready to use the system

from day one.

Some of the key things to point out from the Business Case for Change include:

• there will be no job losses arising from the implementation of S/4HANA

• there are no planned changes to our organisational structures as a result of its introduction

• as with any new system, some staff will be performing new or changed activities as a result of S/4HANA’s

introduction, or performing the same functions in different ways – for example, to automatically approve

purchase requisition requests or log work maintenance requests

Training and support will be made available to all affected staff before go-live - the Business Case for Change also

includes an information and issues escalation sheet that shows where you can find information and who to go to for

support. We know that this support, along with adequate time for training, will be important parts of you being able to

use the new system with confidence.

5/03/2019 Page 2 of 2

I encourage you to review the Business Case for Change and direct any inquiries initially to your line manager, and

follow the escalation process in the Business Case for Change.

Let’s work together to deliver a finance, business and logistics system that will help West Moreton Health meet its

community’s health needs now and into the future.

Regards

Umesh Goel

Chief Finance Officer

WMHHS_Change Impacts Page 1

Attachment 2

High Level Change Impact Analysis


High Level Change Impacts

West Moreton Hospital and Health Service The transition from FAMMIS to S/4HANA is expected to impact approximately 15,000 staff across

Hospital and Health Services (HHSs) and the Department of Health (DoH - including commercialised

business units). This document provides a high level overview of the degree and type of change

anticipated to impact staff within West Moreton Hospital and Health Service (WMHHS).

HHS Description

The WMHHS provides services to a population of 323,000 people across 9,521 square kilometres from Esk in the

north, Gatton to the west, Springfield and Ipswich in the east and Boona to the south. Along with the Queensland

Department of Corrective Services, the WMHHS also provides a range of health services to prison facilities in South

East Queensland.

Change Impacts

The roll-out of the S/4HANA system is expected to impact staff in a number of ways, which will vary between HHSs and

the DoH due to the different functions performed within the business and the positions that staff hold.

The information contained within this document provides a high level overview of:

• The percentage of staff within WMHHS anticipated to be impacted by the implementation of S/4 HANA in some

way

• The breakdown of impacted staff according to occupation stream

• The types of change impacts staff are expected to experience as a result of the implementation of S/4HANA

Data source

The data presented below has been sourced directly from the Queensland Health HR Datacube on 29 November

2018 and confirmed through WMHHS’s role mapping return, which were completed on 29 January 2019. This data will

assist in understanding the impact of S/4HANA across WMHHS.


High Level Change Impact Analysis

Graph 1 shows the percentage of employees who are likely to

be end users of S/4HANA within the WMHHS.

It is important to recognise that, while the transition to S/4HANA

is an important and significant undertaking for QH, most staff

within the WMHHS (72%) will not be directly impacted as an

end user. The remaining 28% of staff (estimated to be just over

1,290 based on current role mapping) have been identified as

potential users of S/4HANA within this HHS.

Graph 2 represents the entire WMHHS workforce by occupational group and highlights, based the current role

mapping data, the number of staff likely to be end users of S/4HANA compared with the total number of staff

employed within each occupational group.

Please Note: A small number of staff likely to be end users of S/4HANA were not included in the above graph as they are employed across more than

one occupational stream (generally ‘concurrent’ employees) (n = 7) or they were employees who recently commenced employment (n = 2).

Graph 2: Estimated Number of End Users by Occupation Stream

Graph1: Percentage of employees likely to be end users of S/4HANA


In the context of the rollout, Graph 2 identifies that the largest proportion of impacted staff will be within the nursing and

midwifery, and managerial and clerical streams (approx. 642 and 362 end users, respectively). However, the level of

change for these streams will vary with the greatest level of change being for managerial and clerical staff. This is

understandable given most staff who currently use FAMMIS are employed within that stream in, for example, finance,

procurement, purchasing and supply, and warehousing roles.

The role mapping exercise undertaken to determine impacts within WMHHS also suggests impacted administrative staff

will be the group to experience the greatest level of change. However, it also highlights that there will be key staff from

other occupational groups, such as nursing and midwifery and health practitioner staff, who will be key to the successful

transition to S/4HANA.

The level of change for other occupational streams will vary, however for most, it will be confined to staff who will,

following the implementation of S/4HANA, approve purchase requisitions on-line rather than using the current

cumbersome paper-based approval process (i.e. using General Purpose Vouchers (GPVs)). Alternatively, it will impact

some staff currently using, for example, the Computerised Maintenance Management System (CMMS) to raise and

manage work orders due to the migration to S/4HANA.

The changes types that impacted employees may experience have been categorised into the following:

Graph 3 shows the change types that will be experienced by the impacted employees across WMHHS. It should

be noted that employees may have more than one business role, and each role may incur more than one type of

change.


New processes, doing the same thing differently and going from a manual process to an on-system process or

new module make up a large majority of all changes experienced by impacted employees.

Graph 3: Types of Changes Employees are expected to experience

Attachment 3 Organisational Charts for Key Impacted Work

Areas

Procurement Team

Procurement & Contract Coordinator

32024012 AO5

Manager Strategic Procurement

32024033 AO8

Procurement & Contract Specialist

32024027 AO7


32018955 HES2

Commercial & Business Analyst

32024010 AO7

Other Teams – Ipswich Hospital

CN School Based

Health YPH CH

30469497 NRG6

Operating

Theatre

Admin

30469542 AO3

AIN Operating

Theatre IH

30476495 NGR1

Supervisor Food

Services IH

30469485 OO4

Ward 4G

Admin

30469288 AO3 Radiographer Clinical

Educator

30498746 HP5

Business & Perf

Director

32047355 AO8

NUM Theatre IPS

30469386 NRG7 NUM Child Health

30469369 NRG7

Senior Supervisor

Food Services

30469667 OO5

Admin Coordinator

32033312 AO5 Director Medical

Imaging Services

30469198 HP7-1

Nursing Midwifery

Director

32048400 NRG10

Divisional Director

Surgery &

Perioperative

32046929 MMOI1

ED Ipswich Hospital

32046441

Nursing Midwifery

Director

32048139 NRG10

Divisional Director

Women Child & Family

32046933 NRG12

Manager Food Services

30469277 OO8

Manager Operational

Support Services

32001134 AO8

Divisional Director

Clinical Support

32046932 NRG12

Director Patient

Admin

32047355 TBA

Divisional Director

Medicine DSO-1

SOPD Admin

30469287 AO3

Allied Health

Admin

30493287 AO3

Other Teams – Community & Rural

Admin Officer

Systems

Coordinator OHS

30475372 AO4

Principal Dentist

OHS

30469219 DO3

Manager

Operational

Services GHS

30463836 OO4

DON Gatton

30463824 NRG10

Admin Officer

OHS IPS

30469404 AO3

Director Oral

Health

30469173 DO4

ED

Community & Rural

32046442

DON Boonah

30469174 NRG10DON Laidley

30469176 NRG10

Manager

Operational

Services Boonah

30469227 OO4

Manager

Operational

Services Laidley

30469246 OO4

Manager

Operational

Services Esk

30469239 OO4

DON Esk

30469175 NRG10

Office Manager

30463825 AO4Admin Officers

Boonah

30497562 AO3

Admin Officer

Boonah

30469225 AO3

Admin Officer

Boonah

32009592 AO3

Admin Officer

ESK

30469237 AO3

Admin Officer

Laidley

30469244 AO3

Admin Officer

30463826 AO3

Financial Performance Branch

Senior Finance Officer

32052334 AO5

Finance Officer

32018356 AO4

Finance Business Partner CAR

32051164 AO7Finance Business Partner MHSS

32051002 AO7

Director Financial Performance

32018637 DSO1


30496180 AO5

Finance Business Partner IH

32015957 AO7


30469594 AO5


32018955 HES2

Finance Business Partner Exec

32051163 AO7

Finance Support Officer

PN-TBA AO3

Finance Officer

32029663 AO4

Corporate Accountant Outward

32050928 AO7


32051830 AO5

Senior Revenue Manager

32048881 AO8

Manager Management Accounting

32018357 AO8

Cost Assurance Officer

32025840 AO5

Manager ACES

30494357 AO8

Financial Compliance Branch

Senior Asset Accountant

3201360 AO5

Senior Financial Accountant

30484711 AO6

Compliance Officer

32025990 AO4

Accounting Officer

30484288 AO4 Asset Officer

30484725 AO4

Project Officer

32053935 AO5

Senior Qualified Trainer

32053936 AO6

Director Financial Compliance

320227733 DSO1

Qualified Trainer

PN-TBA AO5

Manager Financial Compliance

32013589 AO8

Senior Compliance Officer

32021510 AO6

Financial Compliance

Support Officer

32036315 AO4


32018955 HES2

Analysis & Costing Evaluation Service (ACES) Team

Manager ACES

30494357 AO8


32018637 DS01


32018955 HES2

Service Support Branch

Manager Emergency

Management

32020285 AO8

Director Service Support

32021148 DSO1


32018955 HES2

Manager Performance

Systems

32031849 AO7

Fleet Coordinator Ips

30489606 AO4

Community Fleet &

Facility Manager

30491568 AO4

Snr Admin Officer I&A

30469371 AO4

System Support Officer

30474174 AO4

Inventory Officer

30483565 AO3

Admin Officer I&A

30469280 AO3

Admin Officer

32023205 AO3

Chief Engineer I&A

32049815 PO6

Snr Maintenance &

Projects Planning Mgr

30469579 AO7

Engineer Asset Mgmt

32037930 PO4

Facility Maintenance

Manager

30469181 AO7

Principal Project Mgr

32026784 AO7

Accommodation Mgr

30478613 AO6

Project Coordinator I&A

32037932 AO5

Senior Maintenance

Supervisor (Ipswich)

32040838 AO6

Senior Maintenance

Supervisor (The Park)

32040838 AO6

Project Manager I&A

30485803 AO6

Project Manager

32037931 AO6

Trade Coord

Plumbing Services

32040914 HBEAO7

Trade Coord HVAC

& Fire Systems

32040916 HBEAO7

Trade Coord

Electrical Services

32040915 HBEAO7

Trade Coord

Maintenance Serv

32040913 HBEAO7

Electrician

32051825 HBEA10

Electrician

30469490 HBEA10

BMS Tech

TBA

Trade Assistant

30469494 HBEA12

Plumber

30469493 HBEA10

Apprentice Plumber

32047533 HBEAP1

HVAC

TBA

Carpenter

30469489 HBEA10

Painter

30469492 HBEA10

Fitter & Turner

30469491 HBEA10

Plumber

32051826 HBEA10

Fitter & Turner

32051827 HBEA10

Painter

32051828 HBEA10

Carpenter

32051829 HBEA10

Trade Assistant

32051831 HBEA12

Painter Projects

30481117 HBEA08

Plumber Projects

30481119 HBEA08

Fitter Projects

30481120

Carpenter Projects

32012231 HBEA08

Electrician Projects

30490767 HBEA08

Trade Assistant

32042653 HBEA11

Revenue Team

Revenue Coordinator

30484295 AO4 2FTE

Episode of Care

Revenue Coordinator

30484295 AO4

Patient Accounts

Revenue Officer

30484292 AO3

Workcover & Dept. Defence

Revenue Officer

30484292 AO3 2.8FTE & 1.6FTERevenue Officer

30484292 AO3 – 2FTE

Episode of Care

Admin Officer Trust

30484294 AO3

MH Trust Office

Revenue Coordinator The Park

30484293 AO4 Revenue Manager

30484289 AO6

Senior Revenue Manager

32048881 AO8

Team Leader Revenue

32044842 AO5

Patient Options Liaison Officer

32020848 AO4 – 2FTE

Senior Revenue Billing Officer

32044841 AO4

Revenue Officer

30484292 A03

Ineligible & Pharmacy

Debt Follow-up

Senior Revenue Billing Officer

32044841 AO4

OPD Billing

Revenue Officer

30484292 AO3

Inpatient Bed Fees

&

Sundry Follow-ups


32018955 HES2


32018637 DSO1

Attachment 4 Positional Data for Key Impacted Work Areas

Business Unit Org Unit Id Org Unit Name Position Id Position Name Position Status Stream Classification Level Work Centre

Community and Rural 72014125 Community and Rural 30463824 DON Gatton GP Clause 32054210 PF Nse PubHsp-DON NRG10 Gatton Hospital

Community and Rural 72014125 Community and Rural 30463824 DON Gatton GP Clause 32054210 PF Nse PubHsp-DON NRG10 Gatton Hospital

Community and Rural 72016905 Support Svs Gatton 30463825 Office Manager PF DHSEA-Admin AO4 Gatton Hospital

Community and Rural 72016905 Support Svs Gatton 30463826 Administration Officer PF DHSEA-Admin AO3 Gatton Hospital




Community and Rural 70071255 Gatton Health Service 30463836 Manager Operational Services PF DHSEA-Oper OO4 Gatton Hospital

Community and Rural 72014125 Community and Rural 30469173 Director Oral Health PF Dental DO4 Ipswich Community Health Service



Community and Rural 72014125 Community and Rural 30469174 DON Boonah GP Clause 320 PF Nse PubHsp-DON NRG10 Boonah Hospital

Community and Rural 72014125 Community and Rural 30469175 Director of Nursing Esk PF Nse PubHsp-DON NRG9 Esk Hospital

Community and Rural 72014125 Community and Rural 30469176 DON Laidley GP Clause 32054212 PF Nse PubHsp-DON NRG9 Laidley Hospital

Ipswich Hospital 70071533 Medical Imaging Ipswich 30469198 Director Medical Imaging Services PF Health Practitioner HP7-1 Ipswich Hospital

Finance and Business Services 72006245 Analysis & Costing Evaluation Service 30469209 Senior Data Management Officer PF DHSEA-Admin AO6 Ipswich Hospital

Ipswich Hospital 70071547 Oral Health Ipswich 30469219 Principal Dentist OHS PF Dental DO3 Ipswich Hospital

Community and Rural 72000406 Clinical Support Boonah 30469225 Administration Officer BOONAH PF DHSEA-Admin AO3 Boonah Hospital

Community and Rural 72000406 Clinical Support Boonah 30469227 Manager Operational Services BOONAH PF DHSEA-Oper OO4 Boonah Hospital

Community and Rural 70071482 Admin Esk 30469237 Administration Officer ESK PF DHSEA-Admin AO3 Esk Hospital



Community and Rural 70071486 Operational Svs Esk 30469239 Manager Operational Services PF DHSEA-Oper OO4 Esk Hospital

Community and Rural 70071557 Support Svs Laidley 30469244 Administration Officer LAIDLEY PF DHSEA-Admin AO3 Laidley Hospital






Ipswich Hospital 70071546 Opperational Support Services 30469277 Manager Food Services PF DHSEA-Oper OO8 Ipswich Hospital

Finance and Business Services 72004160 Performance Systems 30469280 Administrative Officer I&A PP DHSEA-Admin AO3 Ipswich Hospital

Ipswich Hospital 72006652 Ambulatory Care Admin Support 30469287 SOPD Admin PF DHSEA-Admin AO3 Ipswich Hospital




Ipswich Hospital 72006652 Ambulatory Care Admin Support 30469287 SOPD Admin PF DHSEA-Admin HWOO5 Ipswich Hospital















Ipswich Hospital 72006676 Integrated Care Admin Support 30469288 Ward 4G Admin PF DHSEA-Admin AO3 Ipswich Hospital

Ipswich Hospital 70071467 Child Health 30469369 Nurse Unit Manager Child Health CH PF Nse Pub Ser-RN NRG7 Ipswich Community Health Service

Finance and Business Services 72004160 Performance Systems 30469371 Senior Administration Officer I&A PF DHSEA-Admin AO4 Ipswich Hospital

Finance and Business Services 72004160 Performance Systems 30469371 Senior Administration Officer I&A PF DHSEA-Admin AO4 Ipswich Hospital


Ipswich Hospital 70071515 Theatre Nursing Ipswich 30469386 NUM Theatre IPS PF Nse PubHsp-RN NRG7 Ipswich Hospital

Ipswich Hospital 70071547 Oral Health Ipswich 30469404 Administrative Officer OHS IPS PF DHSEA-Admin AO3 Ipswich Hospital
















Ipswich Hospital 70071523 Food Services Ipswich 30469485 Supervisor Food Services PFS DHSEA-Oper OO4 Ipswich Hospital





Finance and Business Services 70071553 Infrastructure & Assets Trades 30469489 Carpenter PF BTA-QH HBEA07 Ipswich Hospital






Finance and Business Services 70071553 Infrastructure & Assets Trades 30469490 Electrician PF Engine-QH HBEA06 Ipswich Hospital







Finance and Business Services 70071553 Infrastructure & Assets Trades 30469491 Fitter & Turner PF Engine-QH HBEA07 Ipswich Hospital





Finance and Business Services 70071553 Infrastructure & Assets Trades 30469492 Painter PF BTA-QH HBEA06 Ipswich Hospital



Finance and Business Services 70071553 Infrastructure & Assets Trades 30469493 Plumber PF BTA-QH-Plumber HBEA06 Ipswich Hospital





Finance and Business Services 70071553 Infrastructure & Assets Trades 30469494 Trades Assistant PF BTA-QH HBEA11 Ipswich Hospital




Ipswich Hospital 70071472 School Based Youth Health Services 30469497 Clinical Nurse PF Nse Pub Ser-RN NRG6-1 Ipswich Community Health Service










Ipswich Hospital 70071515 Theatre Nursing Ipswich 30469542 Operating Theatre Administration PF DHSEA-Admin AO3 Ipswich Hospital

Finance and Business Services 72001315 Infrastructure & Assets 30469579 Senior Maintenance & Project Planner PF DHSEA-Admin AO7 Ipswich Hospital

Ipswich Hospital 70071523 Food Services Ipswich 30469667 Senior Supervisor Food Services PF DHSEA-Oper OO5 Ipswich Hospital

Finance and Business Services 72004160 Performance Systems 30474174 Systems Support Officer I&A PF DHSEA-Admin AO4 Ipswich Hospital



Ipswich Hospital 70071547 Oral Health Ipswich 30475372 Admin Officer Systems Cord OHS PF DHSEA-Admin AO4 Ipswich Hospital

Ipswich Hospital 70071547 Oral Health Ipswich 30475372 Admin Officer Systems Cord OHS PF DHSEA-Admin AO4 Ipswich Hospital

Ipswich Hospital 70071515 Theatre Nursing Ipswich 30476495 AIN Operating Theatre IH PF Nse PubHsp-AIN NRG1 Ipswich Hospital








Finance and Business Services 72001315 Infrastructure & Assets 30478613 Accommodation Manager PF DHSEA-Admin AO6 Ipswich Hospital

Finance and Business Services 72010501 Infrastructure & Assets Projects 30481117 Painter Projects TMP TF BTA-QH-Plumber HBEA08 Ipswich Hospital

Finance and Business Services 72004160 Performance Systems 30483565 Inventory Officer I&A PF DHSEA-Admin AO3 Ipswich Hospital

Finance and Business Services 72004158 Financial Compliance Team 30484288 Accounting Officer PF DHSEA-Admin AO4 The Park Centre For Mental Health



Finance and Business Services 70071552 Revenue Unit 30484289 Revenue Manager PF DHSEA-Admin AO6 Ipswich Hospital

Finance and Business Services 70071552 Revenue Unit 30484292 Revenue Officer PF DHSEA-Admin AO3 Ipswich Hospital








Finance and Business Services 70071552 Revenue Unit 30484293 Revenue Coordinator The Park PF DHSEA-Admin AO4 Ipswich Hospital

Finance and Business Services 70071552 Revenue Unit 30484294 Revenue Officer Trust PF DHSEA-Admin AO3 Ipswich Hospital



Finance and Business Services 70071552 Revenue Unit 30484295 Revenue Coordinator PF DHSEA-Admin AO4 Ipswich Hospital



Finance and Business Services 72004158 Financial Compliance Team 30484711 Senior Financial Accountant PF DHSEA-Admin AO6 The Park Centre For Mental Health

Finance and Business Services 72004158 Financial Compliance Team 30484711 Senior Financial Accountant PF DHSEA-Admin AO6 The Park Centre For Mental Health

Finance and Business Services 72004158 Financial Compliance Team 30484725 Asset Officer PF DHSEA-Admin AO4 The Park Centre For Mental Health

Finance and Business Services 72010501 Infrastructure & Assets Projects 30485803 Project Manager I&A PF DHSEA-Admin AO6 Ipswich Hospital

Finance and Business Services 72004160 Performance Systems 30489606 Fleet Coordinator IPS PF DHSEA-Admin AO4 Ipswich Hospital

Finance and Business Services 72010501 Infrastructure & Assets Projects 30490767 Electrician Projects TMP TF Engine-QH HBEA08 Ipswich Hospital

Finance and Business Services 72010501 Infrastructure & Assets Projects 30490767 Electrician Projects TMP TF Engine-QH HBEA07 Ipswich Hospital

Finance and Business Services 72004160 Performance Systems 30491568 Community Fleet & Facility Manager PF DHSEA-Admin AO4 Ipswich Community Health Service

Finance and Business Services 72004157 Financial Performance Branch 30494357 Manager Analysis&CostingEvaluationServ PF DHSEA-Admin AO8 Ipswich Hospital


Community and Rural 72000406 Clinical Support Boonah 30497562 Facility Mngr Suppt Officer Boonah PF DHSEA-Admin AO3 Boonah Hospital

Ipswich Hospital 70071533 Medical Imaging Ipswich 30498746 Radiographer Clinical Educator PF Health Practitioner HP5 Ipswich Hospital



Ipswich Hospital 70071546 Opperational Support Services 32001134 Manager Operational Support Services PF DHSEA-Admin AO8 Ipswich Hospital

Community and Rural 72000406 Clinical Support Boonah 32009592 Administration Officer PP DHSEA-Admin AO3 Boonah Hospital

Community and Rural 72000406 Clinical Support Boonah 32009592 Administration Officer PP DHSEA-Admin AO3 Boonah Hospital

Finance and Business Services 72010501 Infrastructure & Assets Projects 32012231 Carpenter Projects TMP TF BTA-QH HBEA08 Ipswich Hospital

Finance and Business Services 72012483 Financial Compliance Branch 32013589 Manager Financial Compliance PF DHSEA-Admin AO8 The Park Centre For Mental Health

Finance and Business Services 72003972 Finance & Business Services Division 32018637 Director Financial Performance PF C-DSO-76hr DSO1-2 Ipswich Hospital

Finance and Business Services 72004161 Service Support Branch 32020285 Manager Emergency Management PF DHSEA-Admin AO8 Ipswich Hospital

Finance and Business Services 70071552 Revenue Unit 32020848 Patient Options Liaison Officer PF DHSEA-Admin AO4 Ipswich Hospital



Finance and Business Services 72003972 Finance & Business Services Division 32021148 Director Service Support PF C-DSO-76hr DSO1-1 Ipswich Hospital

Finance and Business Services 72004158 Financial Compliance Team 32021360 Senior Asset Accountant PF DHSEA-Admin AO5 The Park Centre For Mental Health

Finance and Business Services 72004158 Financial Compliance Team 32021510 Senior Compliance Officer PF DHSEA-Admin AO6 The Park Centre For Mental Health

Finance and Business Services 72004158 Financial Compliance Team 32021510 Senior Compliance Officer PF DHSEA-Admin AO6 The Park Centre For Mental Health

Finance and Business Services 72003972 Finance & Business Services Division 32022733 Director Financial Compliance PF C-DSO-76hr DSO1-2 The Park Centre For Mental Health

Finance and Business Services 72004160 Performance Systems 32023205 Administration Officer PF DHSEA-Admin AO3 Ipswich Hospital

Finance and Business Services 72004160 Performance Systems 32023205 Administration Officer PF DHSEA-Admin AO3 Ipswich Hospital

Finance and Business Services 72016893 Procurement and Contracts 32024012 Procurement & Contract Coordinator PF DHSEA-Admin AO5 Ipswich Hospital

Finance and Business Services 72016893 Procurement and Contracts 32024027 Procurement & Contract Specialist PF DHSEA-Admin AO7 Ipswich Hospital

Finance and Business Services 72003972 Finance & Business Services Division 32024033 Manager Strategic Procurement PF DHSEA-Admin AO8 Ipswich Hospital

Finance and Business Services 72003972 Finance & Business Services Division 32024033 Manager Strategic Procurement PF DHSEA-Admin AO8 Ipswich Hospital

Finance and Business Services 72004158 Financial Compliance Team 32025990 Compliance Officer PF DHSEA-Admin AO4 The Park Centre For Mental Health

Finance and Business Services 72001315 Infrastructure & Assets 32026784 Principal Project Manager I&A PF DHSEA-Admin AO7 Ipswich Hospital

Finance and Business Services 72001315 Infrastructure & Assets 32026784 Principal Project Manager I&A PF DHSEA-Admin AO7 Ipswich Hospital

Finance and Business Services 72004161 Service Support Branch 32031849 Manager Performance Systems PF DHSEA-Admin AO7 Ipswich Hospital

Ipswich Hospital 72016801 Ipswich Hospital Admin Services 32033312 Administration Coordinator PF DHSEA-Admin AO5 Ipswich Hospital

Finance and Business Services 72004158 Financial Compliance Team 32036315 Financial Compliance Support Officer PF DHSEA-Admin AO4 The Park Centre For Mental Health

Finance and Business Services 72001315 Infrastructure & Assets 32037930 Engineer Asset Management PF DHSEA-Prof PO4 Ipswich Hospital

Finance and Business Services 72001315 Infrastructure & Assets 32037930 Engineer Asset Management PF DHSEA-Prof PO4 Ipswich Hospital

Finance and Business Services 72010501 Infrastructure & Assets Projects 32037931 Project Manager I&A TMP TF DHSEA-Admin AO6 Ipswich Hospital



Finance and Business Services 72010501 Infrastructure & Assets Projects 32037932 Project Coordinator I&A TMP TF DHSEA-Admin AO5 Ipswich Hospital

Finance and Business Services 70071553 Infrastructure & Assets Trades 32040838 Senior Maintenance Supervisor PF DHSEA-Admin AO6 Ipswich Hospital

Finance and Business Services 70071553 Infrastructure & Assets Trades 32040838 Senior Maintenance Supervisor PF DHSEA-Admin AO6 Ipswich Hospital

Finance and Business Services 70071553 Infrastructure & Assets Trades 32040913 Trade Coordinator Maintenance Services PF BTA-QH HBEA06 Ipswich Hospital

Finance and Business Services 70071553 Infrastructure & Assets Trades 32040914 Trade Coordinator Plumbing Services PF BTA-QH HBEA06 Ipswich Hospital

Finance and Business Services 70071553 Infrastructure & Assets Trades 32040915 Trade Coordinator Electrical Services PF BTA-QH HBEA06 Ipswich Hospital

Finance and Business Services 72010501 Infrastructure & Assets Projects 32042653 Trade Assistant TMP TF BTA-QH HBEA11 Ipswich Hospital

Finance and Business Services 72010501 Infrastructure & Assets Projects 32042653 Trade Assistant TMP TF BTA-QH HBEA11 Ipswich Hospital

Finance and Business Services 70071552 Revenue Unit 32044841 Senior Billing Officer PF DHSEA-Admin AO4 Ipswich Hospital

Finance and Business Services 70071552 Revenue Unit 32044841 Senior Billing Officer PF DHSEA-Admin AO4 Ipswich Hospital

Finance and Business Services 70071552 Revenue Unit 32044842 Team Leader Revenue PF DHSEA-Admin AO5 Ipswich Hospital

Finance and Business Services 70071552 Revenue Unit 32044842 Team Leader Revenue PF DHSEA-Admin AO5 Ipswich Hospital

Ipswich Hospital 72004150 Ipswich Hospital 32046929 Divisional Dir Surgery & Perioperative PF C-DSO-76hr MMOI1 Ipswich Hospital

Ipswich Hospital 72004150 Ipswich Hospital 32046931 Divisional Director Medicine PF C-DSO-76hr AO8 Ipswich Hospital

Ipswich Hospital 72004150 Ipswich Hospital 32046931 Divisional Director Medicine PF C-DSO-76hr DSO1-2 Ipswich Hospital

Ipswich Hospital 72004150 Ipswich Hospital 32046932 Divisional Director Clinical Support PF Nse PubHsp-DON NRG12 Ipswich Hospital

Ipswich Hospital 72014277 Clinical Support 32047355 Business and Performance Director PF DHSEA-Admin AO8 Ipswich Hospital

Finance and Business Services 70071553 Infrastructure & Assets Trades 32047533 Apprentice Plumber TMP TF BTA-QH-Plumber HBEAP1 Ipswich Hospital


Ipswich Hospital 72014300 Women Children and Family 32048139 Nursing Midwifery Director PF Nse PubHsp-RN NRG10 Ipswich Hospital

Ipswich Hospital 72014254 Surgery and Perioperative 32048400 Nursing Midwifery Director PF Nse PubHsp-RN NRG10 Ipswich Hospital

Finance and Business Services 72004157 Financial Performance Branch 32048881 Senior Revenue Manager PF DHSEA-Admin AO8 Ipswich Hospital

Finance and Business Services 72004161 Service Support Branch 32049815 Chief Engineer Infrastructure and Asset PF DHSEA-Prof PO6 Ipswich Hospital

[Info Sheet Title]. Page 1

Attachment 5

Role Mapping


Role Mapping Definitions The below definitions are provided to support understanding of the attached role mapping

documents.

Role Mapping

Role mapping is the process of working out how the current functions and business processes staff perform as part of

their role will align to the functions and business processes in the S/4HANA system.

Importance of Role Mapping

Role mapping is important as it will ensure all roles and their associated functions are captured.

This is then mapped against the roles and functions in S/4HANA to ensure that staff will be provided with the right

S/4HANA system access and training to perform their role in the system.

Functional Area

A functional area refers to the grouping of people according to the activities they perform in relation to the S/4HANA

functional modules. For example, within the Accounts Receivable functional area, people may perform activities such

as year end processing or raising of invoices.

Business Role Profile

Business role profiles are used to identify a group of activities a person might perform in the S/4HANA system and

therefore, determine the system access they will require in order to perform such activities. A person may align to one

or more of these business profiles, as they might perform a number of different activities.

Additional Information / FAQs

How were my business role profiles assigned to me?

Business role profiles were assigned as part of ‘role mapping’ activities which consisted of the following activities:

1. The Transition Leads were provided with:

a. an overview of each role profile within the business role profile matrix.

b. information containing employee HR details (e.g. name, email, position ID/description, organisational

unit, etc).

2. With this information, the Transition Leads were asked to consult with their functional leads who provided

information about the activities that each person in their team performed day-to-day.

Transition Leads completed this activity with assistance from subject matter experts (SMEs) within the

business, Line Managers, and other key people who had a strong understanding of the activities performed

within the business.

3. Based on responses to these questions, people were assigned the relevant business role profile(s).

4. Role mapping was validated at several defined intervals and updated as per business feedback.


Why do I have multiple business roles?

It is not uncommon to hold multiple business roles within the S/4HANA system if you perform activities across multiple

functional areas.

For example, you may have been allocated the business role profiles of ‘Requisitoner’ under Operational Procurement

because you will be creating purchase requisitions in the system, and ‘Receipting / Bank Management’ under

Accounts Receivable because you will also be processing customer receipts or reconciling bank statements.

What do I do if I think the business role profiles I’m mapped to are incorrect?

The program worked in partnership with every HHS/DoH to complete a role mapping activity to ensure staff will be

supported by and have access to the most appropriate S/4HANA training in the lead up to go-live.

Role mapping data was captured from available HR details at a point in time and the program anticipated some errors

would be found.

This is not negative – in fact it is positive as it provides you with an opportunity to work with your manager to make

sure your training needs are correctly identified.

If you believe that your role mapping is incorrect, you are encouraged to work with your Line Manager during the

three-week Business Case consultation period to validate your role mapping data to make sure you are identified for

the correct and relevant S/4HANA training opportunities.

We appreciate the input of staff in this important activity.

Entity Employee ID Functional Area S4/HANA Business Role Profile

West Moreton 590 Asset Management Employee

West Moreton 590 Operational Procurement OP - Approver / Financial Delegate

West Moreton 590 Operational Procurement OP - Goods Receiver

West Moreton 590 Operational Procurement Requisitioner









West Moreton 4290 Accounts Payable Coder


West Moreton 4290 General Ledger Finance Officer / Assistant Finance Officer (park only)

West Moreton 4290 General Ledger Finance Reporting Officer





West Moreton 4799 General Ledger Internal Audit








West Moreton 9652 Asset Accounting AA - Capital Investment Officer




West Moreton 9652 General Ledger Finance Team Lead / Finance Manager / Finance Director / CFO

West Moreton 9652 Management Accounting Funding / Commercial Manager / Contract Management


West Moreton 9652 Project Systems & Investment Management Project Finance Officer

West Moreton 9652 Real Estate Real Estate Reporting




























West Moreton 36506 Management Accounting MA - Management Accountant


























West Moreton 50851 Real Estate Purchasing Officer - Equipment



































West Moreton 51008 Accounts Receivable Invoicing / Debt Recovery

West Moreton 51008 Accounts Receivable Receipting / Bank Management



















West Moreton 51051 Asset Management Maintenance Technician

















































West Moreton 51613 Operational Procurement OP - Purchaser








































































West Moreton 52062 Project Systems & Investment Management Research Project Approver




















































West Moreton 52285 Asset Management Maintenance Planner



West Moreton 52285 Project Systems & Investment Management Project Manager































West Moreton 53358 Asset Accounting Asset Management (BEMS / BTS)










































West Moreton 172627 Asset Management AM - Master Data Steward


















West Moreton 174383 Accounts Receivable AR Manager / Supervisor
















































West Moreton 181442 Real Estate Property Manager

West Moreton 181442 Real Estate Real Estate Officer









































West Moreton 187929 Inventory Management Supply Manager (New Role - Yet to be mapped)






























West Moreton 191478 Project Systems & Investment Management Research Project Approver








West Moreton 192115 General Ledger Finance Officer / Assistant Finance Officer (post)


West Moreton 192115 General Ledger Senior / Principal Finance Officer, Financial Accountant (inter-entity)



West Moreton 192115 Real Estate Property Finance Delegate
















West Moreton 195942 Accounts Receivable Bank Account Management (Reporting role for Financial Accounting Team) TBA


West Moreton 195942 Asset Accounting Asset Accountant

West Moreton 195942 Asset Accounting Procurement Requestor






West Moreton 195942 General Ledger Senior / Principal Finance Officer, Financial Accountant





West Moreton 195942 Project Systems & Investment Management Capital Investment Finance Officer Individual HHS


West Moreton 195942 Real Estate RE - Asset Officer




















































































West Moreton 253301 Inventory Management IM - Master Data Officer (MDG role - TBA)

West Moreton 253301 Inventory Management Supply Manager (New Role - Yet to be mapped)























West Moreton 299471 Management Accounting Budgeting

West Moreton 299471 Management Accounting Forecasting / Business Manager


























































West Moreton 306934 Asset Accounting AA - Purchaser

West Moreton 306934 Asset Accounting Asset Accountant










West Moreton 306934 Project Systems & Investment Management Capital Investment Officer Individual HHS





West Moreton 307039 Asset Accounting Asset Requestor




























































West Moreton 311889 Inventory Management IM - Goods Receiver

West Moreton 311889 Inventory Management Supply Coordinator

West Moreton 311889 Inventory Management Warehouse / Store Person

West Moreton 311889 Inventory Management Warehouse Manager






West Moreton 312537 Asset Accounting AA - Approver / Financial Delegate









West Moreton 312537 Real Estate RE - Management Accountant



















































West Moreton 318949 Operational Procurement Purchasing Manager

































West Moreton 372913 Real Estate RE - Management Accountant




























































West Moreton 377595 Asset Accounting AA - Purchaser


































West Moreton 378494 Operational Procurement Purchasing Manager






















Attachment 6 Escalation Process and Contact List

Local issue escalation process We understand that going through any organisational change process can be challenging, and sometimes employees

have questions about how their role will be affected, or what the change will mean for them.

The below diagram sets out the channels through which employees may raise questions or concerns, as well as an

escalation pathway if employees are dissatisfied with a response or need further information.

We welcome your enquiries so that every employee feels they have the information they need to transition to the new

environment with confidence.

Contact details for the key West Moreton Health roles in this transition are:

Contact / Title Name Email Phone Number

Business Contacts

Chief Finance Officer (FSR Change Lead)

Umesh Goel [email protected] 07 3810 1260

Executive Director, Workforce

Taresa Rosten [email protected] 07 3810 1210

HR Department Jeff Wilson:

HR Business Partner

[email protected] 0436 682 942

FSR Implementation Manager

Lynne Goodwin [email protected] 0408 770 243

FSR Transition Lead Gavin Boge [email protected] 07 3271 8808

5/03/2019 Page 2 of 3


Union Contacts

Local Consultative Forum - Nursing And Midwifery

Dr Robyn Henderson: Executive Director Nursing And Midwifery

Jenelle King (ESO)

WM-ED-Nursing&[email protected]

[email protected]

Robyn – 38101624

Jenelle - 34137628

Australian Salaried Medical Officers’ Federation Queensland

John Cosgrove (and Jane Schmitt)

[email protected] 3872 2228

Electrical Trades Union

Brenton Muller [email protected],au

3010 0303

0428 392 935

The Australian Workers’ Union

Kurt Neumann (and Cathy Janetzki)

[email protected]

[email protected]

K – 0419 765 945

Plumbers Union Queensland

Jim White and Michael Wietch

[email protected]

[email protected]

J – 0448 880 720

M – 0422 831 175

Consutruction, Forestry, Maritime, Mining and Energy Union

John Tucker [email protected]

0433 222 659

United Voice Lee–Anne Eketone and Di Fenwich

[email protected]

[email protected]

0400 144 346

Australian Manufacturing Workers’ Union

Ricky Luke [email protected]

0407 777 904

Queensland Nurses & Midwives’ Union

Sally Higgs

Sasha Nichols

[email protected].,au

[email protected]

[email protected]

3840 1489 (direct)

3840 1444 (reception)

0417 762 966 (m)

Together Union Ty Prior [email protected] 0426 241 779

Local Consultative Forum - Operations/Nursing Prison Health Services

Marie Finley: Director of Operations/Nursing Director PHS

Rachael Rissman Administrative Support Officer

[email protected]

[email protected]

Marie – 32718622

Rachael - 32718653

Local Consultative Forum – Trades/Maintenance

Rose-Marie Gauld: Administration Officer

[email protected]

Rose-Marie – 38101263

Local Consultative Forum – Admin/Operational

Melissa Wraight: Director Support Officer - Clinical Support

[email protected]

Melissa Wraight – Nil

Local Consultative Forum – Mental Health

Teresa Bliesner: Administration Officer

[email protected]

Teresa Bliesner – 32718542 / 0422835696

mailto:WM-ED-Nursing&[email protected]

mailto:WM-ED-Nursing&[email protected]

mailto:[email protected]






mailto:[email protected].,au







5/03/2019 Page 3 of 3


Local Consultative Forum – Maintenance (trades)

Rose-Marie Gauld: Administration Officer


Local Consultative Forum – Laidley

Julie Davis:

Administration Officer


Local Consultative Forum – Esk

Lynn Williams:

Administration Officer


Local Consultative Forum – Gatton

Leigh Reeve:

Office Manager


Support Services

Employee Assistance Service (EAS)

Livewell 1800 604 640

west moreton hospital and health service (wmhhs) · financial system renewal (fsr) 19 february 2019...

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