West LondonPathways Delivery Model

Introduction to Reed In PartnershipOur History

In 1998, we were the first private company to deliver part of the Government's New Deal programme and since then Reed in Partnership has worked with 7,500 employers to help 80,000 people make the transition from welfare to work.

During the past decade, we have worked with over 159,000 of the hardest to help customers in the most deprived areas of Britain, including over 3,000 claiming incapacity benefits.

The Pathways Delivery Team

Senior Ops ManagerOperations ManagerBusiness ManagerPartnership ManagerAccount Manager

Personal AdvisersWork PsychologistsSpecialist Advisors (Tutors)Specialist Advisors (CMP)Recruitment Managers

Front Line Staff

Support Staff

Pathways Delivery Model

Stage 1 - Engagement

Stage 2 - Diagnostics and Orientation

Stage 3 - Employability and Personal Development

Stage 4 - Placement and In-work Support

Stage 1 – Initial Engagement

Volunteer

Referral from JCP

Referral from Partner

Initial Engagement

Stage 1 – Initial Engagement•Initial phone call/welcome pack •Effective design of premises

•Accessibility through Pathways On-line Portal

Pathways On-line Portal

Login Page

Dashboard of DiagnosticsFuture goalsOccupational InterestsCharacteristicsUnderlying MotivesSkills and Abilities

Home PageChris Melvin IntroCustomer CharterCompany DetailsGeneral Information

Local InformationContact DetailsOffice AddressMaps & DirectionsLocal Transport

Useful LinksNational: Such as LearnDirect, WorkTrain,SureStart and CAB

Local: Such as skills Brokers, City StrategiesServices and Partners.

Useful InformationRinP Services and Training Work SectorsBenefits InformationCase StudiesTop Tips – CV’s, Interviews etc

Useful ToolsBOC Self AssessmentCBT Guidance PagesOn-Line TrainingRinP Jobs Listing/Database

Stage 2 - Orientation & Diagnostics

1st Provider Work Focused Interview

(WFI)and Diagnosis

Condition Management

Including CBT

Orientation and Menu Selection

External Referral

Ongoing Work Focused Interviews (WFI) and Action

Planning

FTA

EM-POWER Action Planning

EngageMotivatePersonal Awareness WFIOptions WFIWork Orientation WFIEmployment Options WFIRetention & Support WFI

Condition Management Programme

In-House Specialist Advisers (CMP)

Meets Clinical Governance standards

Specialist Advisers (CMP) will manage ~80% of individual problems in-house, using support from Work Psychologists where needed

Referral to specialist sub-contractors for more difficult cases and specialist conditions

For example: refer complex mental health or physical problems to Priory

Initial Diagnostic ProcessCondition specific health diagnostics

Individual Goal Setting and Action PlanningWork-focused, personal and health related

goals

Personalised Programme of InterventionsAdvice and guidance

Cognitive Behavioural Therapy (CBT) techniques

Education through workshopsPain management interventions

Partners (Priory)

Return to mainstream provisionCase conference with customer and Specialist

Adviser (CMP)

Monitoring and reviewReview distance travelled

Mainstream programmeWork Focused Interviews

with Specialist Adviser

Condition Management

Stage 3 -Personal Development and Employability

Journey Essentials Motivate 1-1 Coaching

Employment Match

RoutewayVolunteering , Work trials , Job tasters

Vocational Training

Employability & Personal Development Suite

Employment Focused Job Search

Stage 4 – Job Placement and In-work Support

Job Placement

In-work Support

Sustained Employment

Career Progression

Summary• Empowerment of the customer is central to our

delivery model• Personal Adviser works with the customer to

choose the right support • Personal Adviser is the point of contact from

initial diagnostics through to intensive in-work support

• Additional support from Specialist Advisers (CMP), Specialist Advisers (Tutors) and Work Psychologists

• Employer demand-led services to match customers to employers needs

• We recognise that working in partnership with others is the only way to guarantee success

Contact DetailsPartnership enquiries :

Shuaj.Miah@reed.co.uk