welcome. today’s agenda introductions background integrating goals communication focused...
TRANSCRIPT
Today’s AgendaIntroductionsBackgroundIntegrating GoalsCommunicationFocused ConversationsIntroducing the Web tool Overall Summary of Performance Q & ASummary
Why the PPP?
Promote positive relationshipsProvide tools for supervisors and
employeesAchieve organizational goalsDevelop employeesPromote employee job satisfaction and retention
Communication Skills
Why is communication important?
Communication ToolsQuestioningActive ListeningNon-Verbals
Focused Conversations
How to keep a conversation on track
Dealing with the emotional aspect of a conversation
The Communication ToolWhat is a communication tool?
Memory ToolFor accuracyFor objectivity
For Supervisors AND Employees
Overall Summary of Performance
Clear and conciseInformativeConstructive in natureSummarizing the content of the body of
the PPP