welcome to the new online banking! · pending and processed transactions pending transactions all...
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Online Banking Overview: Table of ContentsOnline Banking Overview: Table of Contents
Welcome! Customer Support
Main Accounts Page
Individual Account View
My Money Spending Charts
Quick Banking Tool
Transfers / Payments / Deposits Tab
Mobile Banking Tab
My Documents Tab
Service Center Tab
Service Center – Card Rewards
Upcoming Enhancements
Browser Requirements
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Pages 3, 4
Pages 5‐7
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Pages 10‐12
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Pages 17, 18
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Welcome to the new Online Banking!
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Welcome to the New Online Banking Website!Welcome to the New Online Banking Website!
Thank You! We appreciate you joining the Online Banking Pilot and helping us identify areas where we can make Online Banking even better!
Questions, Comments? Give Us A Call!If you have any questions about the Online Banking Website or Pilot, call 24‐Hour Banking at 800‐987‐7237 (Monday – Friday 6:00 a.m. to 9:30 p.m. PT or Saturday 6:30 a.m. to 3:00 p.m. PT).
Tell Us What You ThinkThank you again for participating in the Online Banking Pilot. Now that you have had an opportunity to explore the new site, and experience the new features and enhancements ‐ we want your feedback.
Your comments and suggestions are extremely valuable and will help ensure we provide a great Online Banking experience for our customers. Please complete the Online Banking Pilot Survey and tell us what you think about the new website design, layout, functionality – and your overall experience.
If you have an issue or question about the new Online Banking website, please contact 24‐Hour Banking for assistance.
Take Our Survey
Tell us what you think – select the survey link the upper right corner of the
My Accounts page.
We look forward to your feedback and thank you again for being part of the Online Banking Pilot!
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Main Accounts PageMain Accounts Page
New Top Navigation!
Consistent menu options across the top of all pages.
New My Accounts Page!
Easily view your whole banking relationship at a
glance. Navigate to individual accounts for additional information or
transaction options.
Quick Banking Tool!
Pay a bill or transfer money between accounts ‐ without leaving the My Accounts page.
View Messages!
Quickly see when your statement is
ready or view other important messages.
Access the Old Online Banking Site
You have the option to temporarily go back to the old Online Banking
website.
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Top Navigation MenuTop Navigation Menu
Home Button
Go home to the Main Accounts page anytime.
My Accounts
Quickly navigate to any of your accounts
from any page.
Transfer / Payments / Deposits
Pay Bills, Account Transfers, Send & Receive Money,
Make a Deposit, and more.
Mobile Banking
Download the Mobile App, enroll in Text
Banking or sign up for Account Alerts.
Service Center
Manage your accounts with alerts, messages, profile changes, and other service options.
My Documents
Enroll or view your Online Statements and other account
documents.
Sub Menus
Navigate through additional options under each Main Menu Tab.
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Individual Account InformationIndividual Account Information
Account Summary
View your account balances, available balances, pending deposits and withdrawals.
Transaction Summary
View all transactions including date, description, amount, and balance. Update spending
categories or add notes to help budgeting. Start with 2 years of transactions and build up to 5
years.
Account Actions
Account servicing with quick links here. Calendar helps you budget your monthly
transactions.
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Pending and Processed TransactionsPending and Processed Transactions
Pending Transactions
All pending transactions that impact your available balance will be itemized at the top of your Transaction History. Pending
transactions are italicized to stand out from posted transactions.
Notes & Categories
Click on the triangle next to your transaction to get more details or add a note to a transaction. To update/change the assigned category for your spending charts, click on
the drop down in the category field.
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Search TransactionsSearch Transactions
Search Transactions
After clicking on “New Search” from your transactions, find any item in your history. Filter your
search by date, transaction type, category, description, amount, or check number.
New Search!
Looking for a specific check, purchase, or deposit? Search more than 24 months of
history and find any item quickly.
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My Money Spending ChartsMy Money Spending Charts
Thanks to feedback we have received, we’ve identified some enhancements that need to be made to the My Money tool.
What This Means for YouLater this summer, you will no longer see the My Money tool when you log into your account. A new My Money tool, with improved categorization and functionality, will be available at a later date.
Important Note: If you are currently using the My Money tool, and/or are manually categorizing your transactions, please note that this information will no longer be available when the My Money tool is removed from the website.
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Quick Banking ToolQuick Banking Tool
Quick Banking
Located on the left side of the My Accounts Page and each Individual Account Page. Quickly make the most
common transactions without leaving the page.
Pay Bills
Pay one bill quickly, or follow the link to pay multiple bills, set up new billers, or manage bills.
Transfer/Make a Payment
Transfer money FROM any of your deposit accounts at U.S. Bank TO another of your deposit accounts with a simple click!Need to make a payment to your U.S. Bank credit account?
You can do that here, too!
Cash Advance
Advance money from your U.S. Bank credit account or get a Checking Account Advance from you next
schedule direct deposit.
Send & Receive Money
Quickly send money to anyone with an email address or mobile phone number, or receive money sent to you.
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Transfers / Payments / DepositsTransfers / Payments / Deposits
Biller Groups
Easily manage payments by grouping your bills
into categories.
Pay Bills
View, manage, and pay your bills quickly and easily. Select the triangle next to the biller name to view eBills, set up recurring payments, manage
alerts, or view recent payments. Or simply type in the amount, date, and account to make a
quick payment.
View Scheduled or Processed Payments
Select “View/Change Transactions” for a full list of any scheduled or paid bills, along with other types of payments and transfers.
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Transfers / Payments / DepositsTransfers / Payments / Deposits
Send & Receive Money
Send money to anyone with an email address or mobile phone number, both domestically and internationally.
Cash Advance
Quickly access money when you need it. Request a cash advance from your U.S.
Bank credit card, line of credit, or advance from your next Direct Deposit.
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Transfers / Payments / DepositsTransfers / Payments / Deposits
Make a Deposit
Enroll in DepositPoint and deposit checks from your home or office using Online Banking and a scanner. Save
time and trips to the bank with this easy deposit option for a minimal fee.
View/Change Transactions
View any Payments & Transfers made in the past 24 months or scheduled in the future. A simple process to adjust or cancel future
payments keeps you in control.
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Mobile BankingMobile Banking
Check out Mobile Banking
Download the U.S. Bank Mobile App, enroll in Text Banking, or sign up for
Account Alerts.
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My DocumentsMy Documents
View Check Images
Elect to receive check images with your Online
Statements.
My Documents
Another link to My Documents is at the
bottom of any account page.
Request Copies
Submit a request for copies of statements, checks or deposit slips.
Online Statements
Enroll in and view your Online Statements
anytime. Enjoy up to 18 months of statements at your fingertips.
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Service CenterService Center
Alerts & Other Services
Enroll in and manage your Account Alerts sent via email or text message to keep track of your account activity. Quick links will navigate to the Service Center and
back to your accounts.
Service Center Menu
Update your personal profile, change security questions, redeem card
rewards, manage alerts, order checks and more.
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Card RewardsCard Rewards
Individual Account View
The Rewards Center is also accessible on your Credit Card Individual Account View Page. Simply go to your Card Account and click the link for your
Rewards Balance.
Rewards Center
View Card Rewards online to track how much you’ve earned! Redeem Rewards by phone or online.
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Upcoming Enhancement – Bill Pay Links Display Pop Up WindowUpcoming Enhancement – Bill Pay Links Display Pop Up Window
Enhancement – Bill Pay Links Display Pop Up Window
What You’ll Experience
When you select certain Bill Pay links, you may see a pop up window with directions on how to proceed to complete your activity.
For example, when you select Bill Pay Alerts, a new window will appear with a “Continue” button that will take you to the Advanced Settings page. From the Advanced Settings page, select the “Manage Your Bills” link to access a drop down list of billers you can work with.
This is a temporary solution until the customer experience can be enhanced.
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Upcoming Enhancement – eBill RemindersUpcoming Enhancement – eBill Reminders
Enhancement eBill Reminders
What You’ll Experience Now
When you pay an eBill from the main section of the Pay Bills page, the eBill reminder will still display, even though the payment has been scheduled/processed.
To ensure you do not accidentally pay the eBill twice, please confirm that the payment has processed or is pending by reviewing the Scheduled and Past Payments sections, before submitting another payment.
In addition, the “File” an eBill option is not working correctly. Even after filing an eBill, the eBill reminder continues to display.
A future Online Banking enhancement will correct the displaying of the eBill reminders upon either paying or filing the eBill. To automatically remove the eBill reminder, you can pay the eBill after selecting Pay Now from the View eBills section.
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Online Banking Browser RequirementsOnline Banking Browser Requirements
Browser RequirementsFor an optimal Online Banking experience, the following browsers are recommended:• Internet Explorer 7.0, or higher• Chrome 4.0, or higher• Firefox 11.0, or higher• Safari 3.0 , or higher
Note: You will be unable to log in to the new Online Banking if you are using any Netscape browser or versions of Internet Explorer 6.0 or lower.
Tip: Customers can locate their current software information by choosing "Help" located on the top of their browser toolbar. Then choosing the "About" option.
Browser NavigationAs an additional security measure, we prevent pages containing private information from being saved your computer. When using the browser's Back or Forward buttons, you may receive error messages from your browser requiring them to "reload" or "refresh" to go back or forward in your banking sessions.
Browsing TipsDelete your browsing history, cookies, and cache regularly to allow Online Banking to work and display properly on your home and work computers.