Welcome to the 2016 Be-A-Star Program: Leading the Field

As the global leader in foodservice management and support services, Compass Group is in a unique position to shape our industry. Our star associates are the key to our success. The job you and your team do every day allows us to set a higher standard of excellence and makes us an altogether great place to work. Remaining the industry leader calls for us to continually grow as individuals and as a company, so this year, our Be-A-Star Program is called Leading the Field: Greatness Grows Here.

The Be-A-Star Program gives you goals that will help you be successful, while offering you the opportunity to be recognized for being the best. Star Achievements are tasks aligned with your sector’s MAP objectives and other goals. The program consists of 3 Star periods, aligned with the first three quarters of the fiscal calendar. In the fourth quarter, results are tallied, and national winners are determined. Challenge yourself and your team to exceed expectations, and you may be among the winners!

You can access your program instructions, find support, upload submissions and claim Stars right here on the Be-A-Star website – beastar.compass-usa.com. We’ve done our best to make it simple and to give you links to everything you’ll need.

Challenge yourselves to stay focused and inspired as you and your team accomplish each Star. Be a STAR! Where greatness is always in reach! Take the lead in everything you do!

How to get started: ● Read the Introduction and Stars 1, 2 and 3. Prepare a plan for completing all the

requirements on time.● Introduce the Program to your team:

1. Read your CEO’s Message aloud.2. Play the Program Kick-Off Video.3. Share the support document “Mapping Our Way Forward” with your team - an

overview of Compass Group’s Management & Performance Framework.4. Order Be-A-Star merchandise to build enthusiasm, or to keep on hand for

individual recognition at a team meeting or event. Visit the MyCompassCatalogwebsite at www.mycompasscatalog.com.

5. Print and hang each Star Poster to track the progress of each Star period.

Resource Links ● CEO’s Message● Program Kick-Off Video● Mapping Our Way Forward● Program Support

Dear FlikISD Team Members:

Every year I write a letter to mark the roll out of the year’s Be-a Star program. This letter is often meant to talk to associates as well as managers. So, you should be reading this aloud in your BAS roll out meeting and while you have everyone together, you may as well take your staff picture and get a part of Star 1 underway.

This program is written to make it as easy as possible to accomplish the business initiatives for the year. The initiatives listed here help move us all in the right direction.

Star 1 1. Read the roll-out letter (you can all do this one!) & take a full staff picture – we want tosee as many of those new uniforms as possible. 2. Webtrition Training3. Platinum Service Phase 2: The Rewards4. Nominate!! You can nominate outstanding hourly associate or salaried manager or aunit that works together well.

Star 2 1. Revved Up Demo2. BAS Website Sign Up3. Diversity and Inclusion4. Nominate!! You can nominate outstanding hourly associate or salaried manager or aunit that works together well.

Star 3 1. SEED Chat2. Compass in the Community initiative3. Nominate!! You can nominate outstanding a regional Account of the year.

This is your opportunity to get involved. What can you do? Can you think of a great diversity and inclusion idea? Do you have an idea for Compass in the Community? Everyone can nominate an associate or manager (you do not need a manager’s approval to nominate yourself or someone else). Nominate each other! Nominate yourself, toot your own horn!

We look forward to hearing about how everyone got involved this year and reading all of your nominations. Have a great year!

Ray

Due Date: January 15, 2016

Star 1

There are two mandatory components for Star 1.

Nominations are only mandatory one time. One nomination must be completed by June 17, 2016.

Read the roll-out letter (you can all do this one!) & Take a Staff Photo

At the next upcoming staff meeting, roll out the 2016 Be-A-star program. Read aloud the President’s message and get support from your team. Talk about what each associate can do to help your unit complete the program.

Since the whole team is already together for your staff meeting and roll-out, get that staff picture completed. Make sure everyone is in uniform and positioned where we can see everyone, uniforms are neat and clean, with no aprons or hair nets. You can also take a second picture with your group having fun – maybe holding utensils or making funny faces. This doesn’t have to be a boring task – make it fun!

How do I get credit? Email your photo to the FIS_Beastar@compass-usa.com email and you will receive credit when the email is received.

Webtrition Training

Webtrition is Compass Group’s proprietary, best in class, web-based recipe and menu management system. This online tool is a quality recipe resource, as all recipes are tested prior to entry. When used to its full capability, Webtrition maintains standards and controls food cost, as well as provides nutritional information. Webtrition can generate a variety of reports to help you in your business, from simple reports on multiple yields of recipes to shopping lists.

In light of the FDA ruling mandating that calories be labeled on particular items (date TBD), and in light of the need for a robust recipe source that can help drive consistency for Flik Independent School Dining, assigned staff will be trained on the system.

As we move forward, this will be standard in our sector.

How do I get credit? Training is currently being organized by district, as in-person training is preferable. There will also be Web-based training available. Specific information will be sent via district. Make sure you sign up for trainings as soon as they become available (TBD) and complete any sign-in information required of you as this is how your attendance will be recorded. Once you have completed your training, you will receive credit for this component.

Platinum Service Phase 2: The Rewards

Platinum Service, our customer service program, is moving into Phase 2: The Rewards. This year you can begin to award your associates for going above and beyond, showing Platinum Service!

When you witness or are told about an associate displaying Platinum Service, you can award that associate in your weekly meetings. During weekly meetings Platinum Service rewards bucks can be given to the associate showing the best display of platinum service that week (or whatever criteria you assign). Associates can redeem bucks once they accumulate 25, 50, 75 or 100. Bucks can only be redeemed in these amounts. Website and redemption information will be provided during training.

How to get credit? Attend the Platinum Service: The Rewards Webex training held this school year. Dates TBD. Your attendance will be used for credit. Make sure you sign up for trainings as soon as they become available and complete any sign-in information required of you as this is how your attendance will be recorded. Once you have completed the Webex, you will receive credit for this component.

Nominate!!

You can nominate outstanding hourly associate or salaried manager or a unit that works together well. Please make sure in the first field, you specify who or what unit you are nominating. Please use these fields as appropriately as possible, fill in as much information as you can. You only need to complete one nomination for the program and you can submit your nomination during any of the stars.

How do I get credit? Use the form through the link for all nominations, hourly, salaried manager or unit. A minimum of one nomination has to be completed by June 17, 2016.

https://www.surveymonkey.com/r/2016NomForm

Due Date: April 8, 2016

Star 2

There are three mandatory components for Star 2.

Nominations are only mandatory one time. One nomination must be completed by June 17, 2016.

Compass in the Community Compass Group recognizes its responsibility to make a positive contribution and impact in our communities through outreach initiatives. This can easily be achieved by leading, participating, or supporting a community outreach project that also contributes to meeting MAP 1, 2 or 3 goals and objectives:

● Partner with your client(s) and customers to lead an outreach project.● Assist with programs your client and customers are already hosting via in-kind, financial,

or volunteer support.● Collaborate with area Compass Group accounts in facilitating a community action event.● Individually lead activities to meet a societal need.● Recognize and aid with associate-initiated community outreach.

*If you need help getting started, refer to the Compass in the Community “Ideas andSuggestions” resource document.

How to get credit: ● Complete and save the Compass in the Community Form and upload it to the

Star Claims page of the Be-A-Star website at beastar.compass-usa.com by theStar 2 due date.

The Purpose of Completing a Compass in the Community Star Achievement is…It demonstrates Compass Group’s value of Responsibility in making positive contributions to the health and well-being of associates, customers, and the communities in which we work and live. These activities can potentially strengthen associate, client, and customer relationships which in turn will result in higher retention levels with all groups. Other positive outcomes include unit organic business growth, opportunities for additional sales with other Compass Group companies, and access to greater supply savings.

Note: Consider participating in the optional Compass in the Community North America Awards. Refer to the “Awards” section and click on the optional ‘Compass in the Community Awards’ link to review the additional guidelines.

CITC Resource Links: ● CITC Star Achievement Form● CITC Ideas and Suggestions PDF

Complete a Revved Up Demo

Revved Up recipes are popular items that pack an extra nutritional punch! This concept is an application of recipe enhancement, adding nutritious ingredients or making appropriate substitutions that make sense – without compromising the integrity of the recipe. The goal is that familiar recipes taste and appear as they normally would, but have an improved nutritional profile. The goal is to celebrate and highlight the nutritious ingredients, not hide them.

Conduct a Revved Up Recipe front of house demonstration. Unit chef should be stationed at a table or action station to conduct the demo. Demo should be conducted for each scheduled meal period. Recipe should be implemented into regular daily menu for that day with tasting samples offered. When possible, coordinate audio and visual equipment with school to improve communication. Advertise each Revved Up Recipe demo at least two weeks in advance and post on your menus on mySchoolDining.

Equipment may vary per recipe. Suggested equipment is listed below: • 8-foot table, white linen table cloth• Table runner, available from Chilewich, can be ordered through the merchandisingcatalog • Induction cooker or propane cassette burner• Cooking pots, pans & utensils as dictated in recipe• Wooden cutting board & knives (ensure student safety; do NOT leave knives ordangerous equipment unattended at any time) • Small bowls, plates and ramekins for recipe ingredients.• Large platter or bowl for finished recipe• Soufflé cups, small plates, forks, spoons and napkins for tastings

How do I get credit? Upload a picture of your Revved Up demonstration. Be sure to capture the set up pre demo, the signage and during the demo. Upload pictures to the BAS website. We will use as many pictures as possible in new business proposals and social media, be sure aprons are clean, gloves are being worn and food pictures look appealing.

Be-A-Star Website Sign-Up

Starting this year you will be using the BAS website to claim stars as part of the BAS program. You will now be responsible for claiming your own stars for the program. You will also be able to quickly upload your submissions and check off that you have completed your requirements.

How do I get credit? Read through the directions (Posted on MyCompass/Flik ISD/Be A Star/Star2) and go to http://beastar.compass-usa.com/ to create your account. Once you have created your account, you can go to the star claims page and check that you have completed the achievement for Star 2. Be sure to do this, it will count as your credit for Star 2 and the only way to submit your claimfor Star 3.

Nominate!!

You can nominate outstanding hourly associate or salaried manager or a unit that works together well. Please make sure in the first field, you specify who or what unit you are nominating. Please use these fields as appropriately as possible, fill in as much information that you can. You only need to complete one nomination for the program and you can submit your nomination during any of the stars.

How do I get credit? Use the form through the link for all nominations, hourly, salaried manager or unit. A minimum of one nomination has to be completed by June 17, 2016. https://www.surveymonkey.com/r/2016NomForm

Due Date: June 17, 2016

Star 3 There are two mandatory components for Star 3.

Nominations are only mandatory one time. One nomination must be completed by June 17, 2016.

Diversity & Inclusion Diversity & Inclusion is important to us because of you, our great people. All together we win. The unique backgrounds, talents, skills and abilities our associates bring to our clients and customers make us the leader in foodservice and support services management. That’s why we want to hear from you, our valued associates, about how you embody diversity & inclusion within your unit or team.

How to Get Credit: Simply complete the Diversity & Inclusion form and upload it to the Star Claims page on the Be-A-Star website by the Star 3 due date.

Activity: Diversity & Inclusion Training Programs Complete the checklist on the form listing the types of diversity & inclusion training programs your associates have attended, and complete the short description.

Star Resource Links: ● Star 3 Form – Diversity & Inclusion● Diversity page on AltogetherGreat.com● Diversity page on My Compass● Diversity & Inclusion Training page on My Compass

SEED Chat

Complete the SEED Chat posted on MyCompass/Flik ISD/Be A Star/Star3.

How do I get credit? Once all associate has signed the Chat Signature form, upload your signed SEED Chat form to the BAS website. To complete credit, go to the star claims page and check that you have completed the achievement for Star 3. Be sure to do this, it will count as your credit for Star 3.

Nominate!!

You can nominate outstanding hourly associate or salaried manager or a unit that works together well. Please make sure in the first field, you specify who or what unit you are nominating. Please use these fields as appropriately as possible, fill in as much information that you can. You only need to complete one nomination for the program and you can submit your nomination during any of the stars.

How do I get credit? Use the form through the link for all nominations, hourly, salaried manager or unit. A minimum of one nomination has to be completed by June 17, 2016. https://www.surveymonkey.com/r/2016NomForm

This is your opportunity to be recognized for your growth and success this year.

Operations that earn all three Stars are Gold Accounts!

Gold Accounts that also achieve budget through the 3rd Quarter are Platinum Accounts!

Gold Accounts will be rewarded with a certificate of achievement and publication in an internal newsletter. Platinum accounts will be rewarded with a plaque of achievement and publication in an internal newsletter.

Click on Be-A-Star Program Awards and follow the instructions to submit your operation and star associates for Regional and National Awards.

You may also choose to participate in two optional Compass Group North America Awards: the Compass in the Community North America Awards, and/or the Five Jewel Award for Best Practices in Diversity & Inclusion. Click on the links in your online Be-A-Star Program to learn more.

Awards Resource Links: ● Be-A-Star Program Awards page● Optional Compass in the Community National Awards page● Optional Five Jewel Award page

Awards will be presented at district meetings during Fall 2016.

Compass in the Community North America Awards

(Optional Participation) Due Date: July 15, 2016

Description of Activity: Giving back to the communities we serve is the right thing to do. Compass Group is proud of the time, energy and financial resources our businesses and associates contribute to help build stronger, healthier communities. The Compass in the Community North America Awards program recognizes those associates and accounts who best demonstrate this guiding principle.

How to get credit:

1. Complete the Star Achievement’s Compass in the Community form, adding a brief essay(maximum 500 words) description of the project should include:

● Community initiative(s) and their goals and objectives● Level of support from operation/team associates● Outcome of the project's efforts with information about its effect on outreach

recipients, as well as account associates, client(s), customers, and vendors(where applicable)

● Any public acknowledgement received

2. The submission should be exhibited in presentation format. This can be a scrapbook,electronic presentation (such as PowerPoint), or a video* (on CD/DVD or provide linkaddress if posted on web). *Note: Videos can be no longer than 5 minutes in totallength and not professionally produced.

● Include documentation of planning, execution and results (pictures, meetingnotes, volunteer sign-ups, diagrams and graphs, press releases, newspaperarticles, pictures, flyers, thank you notes, etc.).

How to Submit: Send your form and submission to your Be-A-star Contact by Friday, June 24, 2016 (suggested date to all for top selections).

Due Date for Division Entries: Each program (Canteen, Eurest, Chartwells Schools, Morrison, Corporate, etc.) may send up to three (3) submissions for CITC North America Awards consideration. Chosen submissions for Awards consideration must be received by Summer Baruth, Inclusion Generalist, by Friday, July 15, 2016.

Number of Awards: Five

One Gold award: $8,000 for charities and attendance at the Compass Night of Stars Celebration! One Silver award: $6,000 for chosen charities Three Bronze awards: $2,000 each for their respective charities

Judging Criteria: Winning submissions have the following criteria in common: ● Outreach appeared to be a "way of doing business"● Activities promoted sustainability for the recipient(s) and/or cause● Activities made a significant and assessable impact● Activities promoted team building and there was significant associate involvement● Collaboration with other Compass and/or non-Compass groups● Goals of the community activity were clearly defined and focused● Activities were well-planned, executed and outcome(s) measured and presented

The North America Awards judging committee consists of executive officers, managers and at least one representative from a non-profit partner organization. (It is suggested that divisional judging groups have a similar make-up, though each program can decide how to choose their Awards submissions.)

Award Date: Site Contacts and Managers of winning submissions will be contacted by the mid-August 2016.

CITC Awards Resource Links: ● CITC Star Achievement Form● CITC Ideas and Suggestions PDF● CITC Judging Form● CITC Participation Certificate

2016 Five Jewel Award

For Best Practices in Diversity & Inclusion (Optional Participation) Submission Due Date: July 15,2016

Forward to: Compass Groupc/o Diversity & Inclusion Dept.2400 Yorkmont RoadCharlotte, NC 28217

Diversity & Inclusion Defined Compass Group believes a diverse and inclusive environment supports innovation and collaboration, and benefits our associates, clients and customers.

Diversity is the presence of differences that make each person unique that can be used to differentiate groups and people from one another. There are a number of different dimensions of diversity*, however diversity is simply what makes you…you.

Inclusion is the full engagement and development of all associates. Inclusion is what makes our diversity matter. Inclusion fuels creativity, allows us to attract and retain a highly skilled workforce, and helps us to deliver positive business results.

Visit AltogetherGreat.com to learn more about Diversity & Inclusion at Compass Group. *See Dimensions of Diversity diagram

Submission Criteria: Diversity & Inclusion at Work

Is there diversity among your team members? Do you leverage that diversity to create a stronger team? Have you created an inclusive workplace environment? If so, we want to hear from you! In your Five Jewel Award submission, highlight aspects of diversity among your associates and describe how you use the power of diversity & inclusion to build a stronger team, deliver great service and drive business results. Create an essay, video or scrapbook that answers the following questions:

Participation: 1. How many associates are in your unit(s), department(s) or team?2. How many associates participated and/or were involved in this diversity & inclusion

initiative(s)?

Partnering: 3. Did your unit/department/team partner with your client, community agency,

non-company group, etc? If so, how?

Criteria 4. Tell us about your team’s diversity (as defined above). How do you leverage this

diversity? How do you create an inclusive workplace? Tell us about aproject/solution/activity which demonstrates how you use inclusion to build a strongerteam, deliver great service and drive business results.

Result 5. What was the result of your project/solution/innovation? Is it transferable? Is it

sustainable?

Wow Factor 6. Your submission should include a “WOW” factor. A wow factor isn’t limited to the look

and feel of your submission’s presentation, but could include a creativeproject/solution/activity/innovation.

NOTE: Submissions must be individual unit or department submissions. Region and division submissions will not be accepted.

To qualify for the 2015 Five Jewel Award, you must: ● Step 1: Complete the Star 3 Diversity & Inclusion achievement.

○ Be sure to complete the Star 3 form.● Step 2: Complete the Five Jewel Award activity outlined above.

○ Ensure that all questions are answered and the completion criteria is met.● Step 3: Submit an essay, scrapbook or video following the guidelines below.

To submit for award consideration: Along with a copy of your Star 3 Diversity & Inclusion Achievement Form, provide above information in ONE of the below acceptable formats:

● An essay of no more than 1000 words● A scrapbook, digital (i.e. PowerPoint or electronic file) or hard copy, displaying

photos, associate testimonials, a summary, etc. (No longer than 15 pages)● A video with photos, associate testimonials, a summary, etc. (Not to exceed 5

minutes)○ THE VIDEO CANNOT BE CREATED AND/OR PRODUCED BY A

PROFESSIONAL COMPANY OR ORGANIZATION. YOUR TEAM/UNIT MUSTCREATE AND/OR PRODUCE THE VIDEO.

IMPORTANT: Your team may only submit one item listed above. Sending more than one will deem the entry ineligible.

Five Jewel Resource Links: ● Diversity & Inclusion Star Achievement form● Mapping Our Way Forward PDF● Diversity page on AltogetherGreat.com● Diversity page on MyCompass.com● Five Jewel Award page on My Compass (featuring past winners)● Five Jewel Award Process and Judging Criteria PDF

Dimensions of Diversity

Diversity is the presence of differences that make each person unique that can be used to differentiate groups and people from one another. Many think of gender, race, ethnicity and age when they think of diversity, but there are various dimensions of diversity beyond those that we can see. The following diagram visually depicts this concept quite well:

➢ Primary- makes up our personality ➢ Secondary- reflects our lifestyle choices ➢ Organizational- represents the roles we chose ➢ Cultural- reveals how we’re influenced by our cultural experiences

Remember, no one dimension is more important than the other. All aspects of diversity are important and worth consideration.

If you have questions regarding any of the achievements or support materials in your sectors’ Be-A-Star Program, contact your Regional Be-A-Star Champion below.

Sherri Holmes, FISD Field Marketing Manager FLIK Independent School Dining 2 International Drive Rye Brook, NY 10573 office: 914-935-5363 cell: 914-708-9550 sherri.holmes@compass-usa.com

Joann Khoder, VP Support Services FLIK Independent School Dining 2 International Drive Rye Brook, NY 10573 office: 914-935-5322 cell: 914-980-7567 joann.khoder@compass-usa.com

Your Be-A-Star Program is all in one place on the Be-A-Star website at beastar.compass-usa.com.

The Be-A-Star website contains your sector’s 2016 Be-A-Star program materials. On the website, you can upload any necessary submissions and, if required, claim Stars for your operation.

To log into the Be-A-Star website, you must know your Operation Number and Password.

If you need assistance with the Be-A-Star website, send an email to your Regional Be-A-Star Committee or Be-A-Star Champion. See the Program Support section for a list of contacts.