WELCOME TO SYMFONI ESM

The most experienced ServiceNow partner in Europe for all your

Enterprise Service Management initiatives.

Service Management - For The Entire Enterprise 2

IT`S ALL ABOUT THE

PEOPLE AND THE

CUSTOMERS

3Service Management - For The Entire Enterprise

PRESENT IN THE NORDICS & BENELUX

6 COUNTRIES

100 EMPLOYEES

350 IMPLEMENTATIONS

FINLANDHelsinki

SWEDENHelsingborg

NORWAYOslo

DENMARKCopenhagen

BENELUXUtrecht

Mechelen

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SYMFONI ESM’S KEY TO SUCCESSSuccess factors to drive future performance

EXPERIENCED PROFESSIONALS WITH MARKET LEADING PRODUCTS

SUPPORT AND TRAINING

LONG TERM CUSTOMERS

PACKAGEDSERVICES

SCALABLEPLATFORMS

STRONG BRAND RECOGNITION

Service Management - For The Entire Enterprise 5

OUR CUSTOMERS & PARTNERS

SELECTED CUSTOMER OVERVIEWSymfoni ESM has a large portfolio of global enterprise customers

BENELUX NORWAY & SWEDEN FINLAND DENMARK

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OUR PARTNERS

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WHY DID SYMFONI SELECT TO OFFER SNOW?

Compliments our strong ESM offering. We can integrate Snow to ESM and build

comprehensive SAM setups

Leading SAM provider with 60+% growth year on year. Excels in areas that are

missing in service management tools, even ServiceNow

Dedicated software recognition & entitlement + reporting

Focus on license usage > optimization

Advanced modelling and repository for software agreements, which no ITSM tool can do

Typical savings for Snow users: hundreds of euros per workstation on average –

strong ROI potential

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Plan

•Requirements

•SW Portfolio

Purchase

•Contracts

•Procurement

Use

•Distribution

•Automation

Govern

•Upgrades

•Lifecycle

Remove

•Remove

•Recycle

SW ASSET LIFECYCLE

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- (IT) Service Management- IT Operations Management- Self Service- Overall configuration - CMDB- Large user base including end users

-

- Software inventory & control- Software recognition and normalization- Software license contracts & entitlement- Stand alone or integrated to eg. ITSM- Smaller user group, dedicated to SAM

-

THE BIG PICTURE – BEST OF BREED

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Contract Management

License Optimization

Approvals

Service Desk

Service Catalog

END TO END SAM USING SNOW AND SERVICENOW

Service Management

Deployment/ Removal

RequestFulfillment

License Management

SW/HW Recognition

DemandManagement

Procurement

CMDB Devices

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How do we do it in practice?

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END USER SW CATALOGUE & REQUEST FULLFILMENT

• One centralized portal for all end users’ needs (incidents, knowledge, requests)

• Sofware catalog published based on the software master information (from Snow)

• Different users or user groups may have different software available

• Approval workflows configured for items that require approvals before actually landing on the license manager’s or procurement’s table

• Automation of chosen / routine / commodity deployments and removals

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COCKPIT FOR MANAGING ALL SOFTWARE ASSETS

• Snow provides a centralized view into all aspects of software assets, installations, agreements and current compliancy at all needel levels

• Snow License Manager offers great potentials for cost saving and minimizing the unwanted audit consequences

• The computers and mobile devices are inventoried too. Snow inventory can equally be used for maintaining and providing this kind of information also externally (CMDB)

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CENTRALIZED CONTRACT MANAGEMENT

• Snow supports modelling any type of software, hardware and service agreements

• Upgrades, extensions, deadlines etc. can be centrally reflected in the contracts and alerts are generated based on configured triggers

• License managers or other people in similar role specialize into maintaining the contracts

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SOFTWARE USAGE TRACKING AND OPTIMIZATION

• Inventorying daily when each user has used each installed software

• Unused licenses are found and can trigger actions: notifications, removal. The same can be done for blacklisted applications.

• This enables a better utilization by allocating to correct users for the licenses, and also more accurate agreement volumes when renewing the contracts etc.

• Continuous readiness and preparation for audits

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SNOW - SERVICENOW INTEGRATION

• There is a standard plugin (update set) that enables integration of certain asset data transfer from Snow to ServiceNow eg. Software instances

• Symfoni can also enable transferring a wider set of data using the Snow API

• Scope of the integration is decided case by case, and it can be later expanded

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INVENTORY DATA COLLECTED FROM 3RD PARTY SOURCES

ITSM SOLUTIONS

ACTIONABLE INTELLIGENCE

• Snow enables inventorying and normalization of both SW and HW information, and collecting data from a variety of 3th party inventory sources

• When Snow is in use, it can be used for consolidating and normalizing all CMDB data including mobile devices

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SUPPORTING THE SERVICE DESK WORK

• The Snow inventoried – almost real-time -normalized detail level software installation data per computer and user is useful information to the service desk in some cases

• This data can be transferred and maintained through the Snow –ServiceNow integration

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SOFTWARE AND TECHNOLOGY LIFECYCLE AND

TRANSITION PLANNING• The software and hardware asset related

information from Snow can be used for architecture and portfolio planning in ServiceNow

• A strong tool for this is Unified Portfolio Manager, which is a ServiceNow custom application running on the ServiceNow platform and re-using the CMDB data

• Among other things this solution contains asset lifecycle information, which can be used for future planning and scenario work

Enterprise Cloud

Cloud Management

Orchestration

Discovery

Event Management

ServiceMapping

HR

Facilities

Marketing

Legal

Finance

Change

Incident

Problem

FinancialManagement

Risk

Audit

Vendor

SDLC

Demand

Resource Project

SecurityOperations

CustomerService

Field

Asset

Test

More

CMDB

Security

ApplicationLogic

ApplicationDevelopment

Analytics

UserExperience

VulnerabilityResponse

Secure Integrations

Secure Integrations

Governance,Risk & Compliance