Welcome Welcome toto

Bigston Corporation U.S.A.Bigston Corporation U.S.A.

Quality Refurbishing SolutionsQuality Refurbishing Solutions

for the Electronics Industriesfor the Electronics Industries

for 30 yearsfor 30 years

ISO-9001 : ISO-9001 : 20002000

An Idea …………..An Idea …………..

Rely on Eternal Wisdom to guide us in cultivating Rely on Eternal Wisdom to guide us in cultivating quality relationships, conducting successful business quality relationships, conducting successful business ventures, and fulfilling valued commitments to our ventures, and fulfilling valued commitments to our customer, suppliers, team members, and community.customer, suppliers, team members, and community.

Create consistent and complete customer satisfaction Create consistent and complete customer satisfaction built on quality workmanship and effective business built on quality workmanship and effective business practices. Share the rewards of business success with practices. Share the rewards of business success with those whose teamwork and synergy created that those whose teamwork and synergy created that success. success.

Achievements ……….Achievements ………. 19721972 Bigston Corp. U.S.A. is established sales office in Rosemont IL. as a Bigston Corp. U.S.A. is established sales office in Rosemont IL. as a

subsidiary of Bigston Japan. subsidiary of Bigston Japan. 19821982 Established Bigston as an Independent US Corporation as service company. Established Bigston as an Independent US Corporation as service company. 1987 1987 Established our satellite operation in Romeoville IL (current) and Bensenville Established our satellite operation in Romeoville IL (current) and Bensenville

IL.IL. 19881988 Move to present Elk Grove , IL facility at 1590 touhy Avenue. Move to present Elk Grove , IL facility at 1590 touhy Avenue. 19911991 Developed and introduced on-line computerized Service Processing System as Developed and introduced on-line computerized Service Processing System as

Elk Grove facility.Elk Grove facility. 19951995 Expanded the Elk Grove facility from 45,000 SQF to 65,000 SQF. Expanded the Elk Grove facility from 45,000 SQF to 65,000 SQF. 1997 1997 Commemoration of our silver anniversary - 25 years of business. Commemoration of our silver anniversary - 25 years of business. 19991999 Established Bigston Information Technologies Inc. Established Bigston Information Technologies Inc. 20002000 Certified ISO-9002 from UL. Certified ISO-9002 from UL. 2000 2000 Bigston de Mexico is established in Reynosa. Bigston de Mexico is established in Reynosa. 20012001 Bigston Information Technologies has succeeded getting contract with Bigston Information Technologies has succeeded getting contract with

Komatsu for their Manufacturing controls using wireless computing technologies.Komatsu for their Manufacturing controls using wireless computing technologies.

The OrganizationThe Organization

Bigston Corp. U.S.A.

Mary McMahon

CFO / G. Adm

ISO / QA Dept

Odie CarlosManager

Quality Assurance

Customer Service DeptCanon CS

Janis SwindlarManager

CS Operation

OmronBlood Pressure Unit

CanonCamera / Copier / Calc

SharpFaxphone / TV

SONYPlaystation

Elk Grove OperationRefurbish

Robert De La CrutManagerOperation

Pete KagaDirector

ProductionElk Grove

TV, Camcorder,Organizer, Calculator

DVD, VAC, AIR

Sharp ElectronicsIn-house Operation

Gary Gonzalesasst.Manager

Operation

Mike ShimomaDirector

ProductionRomeo Ville

Paul OhmaePresident

Kim SekiguchiChairman

Bigston MIS Dept

Norm Plummer President

Bigston I. T. Inc.

President

Bigston de Mexico

ReynosaPanasonic operation

Kim Sekiguchi

President

Paul Ohmae Chairman

Yoshi Minamitani

Manager

Bigston de Mexico ReynosaBigston de Mexico Reynosa

Reynosa PlantReynosa Plant

Employee Employee Counts……………Counts……………

Management GroupManagement Group ManagersManagers General AdministrationsGeneral Administrations Romeoville (Sharp)Romeoville (Sharp) Customer Service dept.Customer Service dept. Part & Accessory dept.Part & Accessory dept. Warehouse & Shipping dept.Warehouse & Shipping dept. ISO / QA dept.ISO / QA dept. Sony Playstation dept.Sony Playstation dept. Sharp dept.Sharp dept. Canon camera dept.Canon camera dept. Canon Copier / Calculator dept.Canon Copier / Calculator dept. Canon Kit dept.Canon Kit dept. Omron dept.Omron dept. All, Bigston Elk GroveAll, Bigston Elk Grove Bigston Information Technologies Inc.Bigston Information Technologies Inc. Bigston de MexicoBigston de Mexico

55 44 66 7676 2323 1010 66 44 5050 77 2828 1010 1212 77 248248 66 180180

Last 10 Years of Thank Last 10 Years of Thank You …You …

EmersonEmerson

Circuit CityCircuit City

HighlandHighland

Harmon-KardonHarmon-Kardon

SearsSears

CanonCanon

SharpSharp

ToshibaToshiba

OmronOmron

SonySony

Casio Casio

Hitachi Hitachi

OkiOki

Best Buy Best Buy

Motorola Motorola

and many more …and many more …

MitsubishiMitsubishi

PanasonicPanasonic

JVCJVCJacobsJacobs

MinoltaMinolta

10-Year Consolidation of 10-Year Consolidation of Customer Share Customer Share by salesby sales

Circuit CityHighlandHarman-kardonThomsonAiwaICONTanitaEmersonCircuit CityHighlandStar MicronicsHitachiJVC / AuroraNECHughesMitubishi / MPToshiba / SatelliteOkiCobraSearsCasioMatsushitaToshibaOmron

Sharp

Customer Service

JVC

Canon

Sony

Sony / satellite

Sharp / Romeoville

Sales Sales Trend for 10 years ………………….Trend for 10 years ………………….

0

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001

Quality Policy …………….Quality Policy …………….

We will provide our customers the We will provide our customers the highest quality service of electronics highest quality service of electronics products at competitive cost.products at competitive cost.

ObjectivesObjectives– Provide total customer satisfactionProvide total customer satisfaction– Meet or exceed customer requirementMeet or exceed customer requirement– Continue to improve the service processContinue to improve the service process– Strive for defect free productsStrive for defect free products

We haveWe have

QualityQuality

CertificateCertificate

Internal Audit TrainingInternal Audit Training

Camera TrainingCamera Training

Electrical AdjustmentElectrical Adjustment

Camera RefurbishingCamera Refurbishing

Refurbishing Operating FloorRefurbishing Operating Floor

Inspection LineInspection Line

Warehouse layoutWarehouse layout

Year 2001 Product Year 2001 Product Shipments ….Shipments ….

Over 1.2 million units Over 1.2 million units processed in 2001.processed in 2001.

97.8% quality 97.8% quality assurance pass assurance pass ratio.ratio.

Year 2001 Product Year 2001 Product shipments ….shipments ….

Manufacture Product ShipmentOmron Blod Pressure Unit 51,896Canon Copier 11,826

Calculator 23,043Still Camera (Digital & Film) 77,549Digital Camcorder 354

Panasonic Microwave Oven 1,781A stock (All products) 2,285Audio, Video 5,589

Sony PS1 & Olds 133,656PS2 33,267

Sharp Faxphone 25,166Computer (note book) 366Copier 3,218TV 5,228

Jacobs PS2 589TV 61

Customer Service Audio, Video, Camera 11,097Elk Grove Total 386,971

Sharp on-site TV, Video, VAC, AIR 151,196

Canon Camera Kitting 678,031

Grand total 1,216,198

Blod Pressure

UnitCopier

CalculatorStill Camera

(Digital & Film)

Digital

CamcorderMicrowave Oven

A stock (All

products)Audio, Video

PS1 & OldsPS2

FaxphoneComputer (note

book)CopierTVPS2TVAudio, Video,

Camera

RGA Center 18,000SQF Parking lot Use warehouse for Customer Service – Canon AFS 15,000SQF Front office area is use by Bigston I. T. Inc. Refurbishing Center

1590 Touhy 75,000SQF

Other Company

1440 Chase

Bigston FacilitiesBigston Facilities in U.S.A.in U.S.A.

Chase Facility

Direct ReceivingLayout

1440 Chase Avenue

Bigston Information

Tecnologies Inc.

Office area

ShippingDocks

Lunch Room

Part room

20

20

24

Tech Room

Product room

Panels

33

Customer receivingShipping

CS Counter

48

R/S

Canon

Customer ServiceCustomer ServiceCanon Canon Digital Camera Nation wideDigital Camera Nation wide

Customer Service StaffCustomer Service StaffAdministration GroupAdministration Group

H.Q. H.Q. 本社 本社 BuildingBuilding

Products Flow

Refurbishing Process

PIONEER RefurbishingProcess Control

Pass

Fail

Pass

Pass

Fail

Fail

Fixed

Data

Data

Data

Data

Data

Data

Data

Refurb UnitsReceiving

Bar Coding

UAInspection

VisualFunctional?

CleaningRepair

QC100%

BaggingAccessories

BoxingSkid

Assignments

QA

Shipping

Scrap

Receiving Log.

Inspection Log.

QC Log.

Skids Log.

QA Log.

Shipping Log.

Repair LogParts Order.

Dispose.

Scrap Log.

Repair Parts.

Parts Log.

FromRGA

process.

Elk Grove Facility & Head Quarter1590 Touhy Avenue, Elk Grove Village

50 100 150 200 250

1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0Employee Entrance Warehouse 20,000SQF

1 12 Copier Line 23 Cafeteria Paint booth 34 45 5

50 6 6 50

7 78 Copier Line 89 Camera 90 Inspection 01 Faxphone Line 12 23 34 4

100 5 Staging 5 100

6 67 78 Camera 89 Repair 90 01 12 23 34 4

150 5 Receiving Line 5 150

6 Customer 67 Service 78 Receiving 89 Adm Sony Playstation Shipping 90 Supervisor 01 Room 12 Compute and 2nd floor 23 Training room DTL Repair 34 4

200 5 5 200

6 67 78 Administration Offices Docks 89 5,000SQF 90 0

1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 050 100 150 200 250

Gate

P A C K

RefurbishingRefurbishingLayoutLayout

15901590 Touhy AvenueTouhy Avenue

Bigston Information Technologies is a subsidiary of Bigston Corporation, providing Bigston Information Technologies is a subsidiary of Bigston Corporation, providing software products for the manufacturing and servicing industries. These software products for the manufacturing and servicing industries. These systems are designed to provide support for lean manufacturing and systems are designed to provide support for lean manufacturing and kaizenkaizen programs.programs.

The company has three products: The company has three products:

The The Bigston Production SystemBigston Production System tracks production on a real time basis using tracks production on a real time basis using web technologies.web technologies.

The The Bigston Reporting SystemBigston Reporting System provides real time production reporting online provides real time production reporting online through a corporate intranet or through the Internet.through a corporate intranet or through the Internet.

The The Bigston Document Library SystemBigston Document Library System provides a web based document provides a web based document tracking and display systems. It can integrate with the production system to tracking and display systems. It can integrate with the production system to provide working instructions or procedures online at production work centers.provide working instructions or procedures online at production work centers.

These systems can be integrated with wireless networks as well various display These systems can be integrated with wireless networks as well various display devices such as LED signs and visual light displays.devices such as LED signs and visual light displays.

Bigston Information Bigston Information TechnologiesTechnologies Inc.Inc.

Thank You Thank You

For your For your

Visiting…………..Visiting…………..