welcome! [] · lean six sigma green belt certification apr. 11-13/may 2-3 & oct. 25-27/nov....

WELCOME!

EXECUTIVE AND PROFESSIONAL EDUCATION2017 2017

Our 2017 calendar contains all the public, open enrollment, non-credit courses Baldwin Wallace Professional Development offers to help employees throughout Northeast Ohio reach their professional skill development goals this year.

Keep in mind, our ability to help your organization doesn’t end with individual training. By building dynamic partnerships with businesses throughout Northeast Ohio (and beyond), Baldwin Wallace Professional Development creates a unique, collaborative relationship that can connect the resources within the University to the business community…delivering sure-fire results and success.

In initial meetings, we discuss your current and future state, working with you to analyze the tasks at hand and your organizational goals. We take that information and partner with you to determine where your organization sits on our “Spectrum of Resource Utilization.” Below is just an example of the connections we can make for you:

Our vast network of internal and external resources are industry-leading experts, and with them, Professional Development works to connect your organization to the experience, knowledge, and systems-thinking approaches of Baldwin Wallace University. Your success is our business, and with every challenge you encounter we can work with you, side-by-side, to assist you with your organization’s success.

EmployeeDevelopment/Training Custom Programming Consultancy Speakers/Topical

ExpertsStudent Internships

Faculty/StudentResearch/Projects

project management Project Management 2.0 & 3.0: Planning for the Future of PM Jan. 18

Project Management for IT & BA’s Feb. 7-8 & Nov. 29-30

Foundations of Project ManagementFeb. 15 & Sept. 12

New! Finance for Project ManagersFeb. 17 & Sept. 27

New! Engaging the SponsorFeb. 24 & Oct. 12

Critical ThinkingMar. 1 & Sept. 26

Mapping Your PM Leadership Plan Mar. 2-3 & Sept. 14-15

Contract Management for the Project ManagerMar. 14 & Nov. 10

New! Advanced Risk ManagementMar. 15 & Nov. 8

Planning, Scheduling & ControllingMar. 21-23 & Oct. 16-18

Project Portfolio ManagementApr. 6 & Oct. 19

MS Project: FundamentalsApr. 11 & Nov. 9

360 Communication for Project ManagersMay 2 & Dec. 12

Conflict ManagementMay 3 & Dec. 13

Program ManagementMay 4

New! Stakeholder ManagementMay 18 & Nov. 28

Managing Organizational ChangeMay 23 & Nov. 28

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Process Mapping & ModelingSept. 21-22

Making the Most of Reporting in MS ProjectSept. 28

Kerzner Lecture/International Project Management DayNov. 2

LeaDership DeveLopment New! Performance Coaching & Management - Driving Employee GrowthFeb. 16 & Sept. 7

Critical ThinkingMar. 1 & Sept. 26

New! Strategy TransformationMar. 7 & Oct. 19

New! Business & Personal EthicsMar. 14 & Nov. 1

Conflict Management May 3 & Dec. 13

Managing Organizational Change May 23 & Nov. 28

New! Build Thriving Teams June 1 & Dec. 6

Meeting Management & Facilitation June 6 & Oct. 24

BUsiness anaLYsisProject Management for IT & BA’sFeb. 7-8 & Nov. 29-30

Business Analysis Success (3.0)Feb. 22-23 & Sept. 19-20

Eliciting & Documenting RequirementsMar. 9-10 & Oct. 10-11

Requirements Analysis & Design DefinitionApr. 4-5 & Nov. 7-8

Solution Deployment & Evaluation June 8-9 & Dec. 5-6

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process improvementProcess Innovation Feb 9-10 & Dec. 7-8

Lean Six Sigma Green Belt Certification Apr. 11-13/May 2-3 & Oct. 25-27/Nov. 29-30

Lean Six Sigma Yellow Belt Certification May 16-17 & Oct. 30-31

Managing Organizational Change May 23 & Nov. 28

Process Mapping & Modeling Sept. 21-22

neW! caDenceD FLoWNew! The Building Blocks of Cadenced Flow Mar. 2 & Oct. 5

New! Product Design & Definition Certification Mar. 23 & Oct. 26

New! Work Breakdown & Specification Apr. 13 & Nov. 16

New! Lean Portfolio & Roadmap Planning May 4 & Dec. 7

neW! cUstomer eXperienceNew! Discovering the Breakthrough Customer Experience Mar. 16-17 & Oct. 12-13

New! Designing Value-added CX Solutions Apr. 6-7 & Nov. 1-2

New! Implementing Transformative Solutions May 23-24 & Dec. 14-15

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eDUcation partners:

Log on to www.bw.edu/cpd and click VIEW COURSES AND ENROLL. On right links bar click LOG ON/REGISTER.

PROGRAM DISCOUNTS• 10% Early Registration Discount-

When you register 15 business days or more before the start of the program.

• 15% Certificate Discount – When you register for all of the courses within a Certificate Program.

• 20% Alumni Discount – for BW University current students or BW alumni of degreed programs.

CANCELLATION/TRANSFER POLICY Visit www.bw.edu/cpd click VIEW COURSES AND ENROLL. On the right links bar, click REGISTRATION FAQs.

enrollment and payment processregister online and save time!

Contact us today to begin an education partnership journey with us! (440) 826.2253 • [email protected] • bw.edu/cpd

BW Certificate Programs are courses grouped together and specifically designed to offer an enhanced learning experience. Certificates further expand your knowledge of the concepts, processes, and skills in each specific topic area. You can enroll in classes individually, or take the Certificate Series, which offers an added dynamic and provides 15% off the listed course price! Look for the Certificate initials in this brochure for each series grouping.

aDvanceD project management (apmc) In support of PMIs Talent

Triangle™, a series of programs have been aligned to make it easy for PMP® Certified professionals to manage PDUs in the required talent areas. The new requirement is 35 on-going education units with a minimum of 8 PDUs each in Technical, Leadership, and Strategy/Business. Our Advanced Project Management Series has now been

organized so that each APMC will provide all the PDUs you need, along with an emphasis in a specific Talent Triangle™ focus. Register for classes individually, or pick a Triangle-Focus track for a Certificate (see website for details).

project management (pmc) Consists of four programs intended for individuals who want to enhance their knowledge of concepts,

processes, and communication skills involved in project management, or enter the field of project management. Baldwin Wallace is a Registered Education Provider (R.E.P.) with the Project Management Institute, Inc. (PMI®) and an Education Partner with the Northeast Ohio PMI Chapter.

BUsiness anaLYsis (Bac) Designed for individuals who want to understand how to bridge the divide between IT departments

and the business organizations they support. Completing all four classes creates the BAC. Baldwin Wallace University is an Educational Partner with the Cleveland Chapter of the International Institute of Business Analysis (IIBA™).

LeaDership DeveLopment (LDc) Programs in this certificate focus on developing

important technical and behavioral skills and techniques involved in leading and managing teams or other individuals. These four courses benefit everyone from new managers to seasoned leaders.

process improvement (pic) These four classes prepare you with practical information and hands-on techniques on the most

common tools and best applications for streamlining processes, reducing waste, and encouraging innovation in your organization.

neW! caDenceD FLoW (cFc) No matter the method or stage of evolving teams, using a humanistic and adaptive approach is highly

effective. The Cadenced Flow Certificate (CFC) enables you to apply a principled process to lean-agile organization design. You will be armed with a skillset to become a change agent, ready to help lead your organization through an agile journey.

neW! cUstomer eXperience (cXc) How can your organization leverage its IT and business process capabilities to transform the

customer experience and generate dramatic growth? Baldwin

Wallace University and Orion Development Group have created a three-course program to help your company answer this question and succeed.

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project management 2.0 & 3.0: pLanning For the FUtUre oF pmJanuary 18 9 am – 4 pm; 6 PDU – 2 (T), 2 (L), 2 (S/B); $529 Instructor: Dr. Harold Kerzner

Project managers must now become experts in stakeholder relations management where topics such as politics, culture, religion, virtual teams, and managing resources with questionable capabilities take on paramount importance. Learn why it has taken several decades for executives to become convinced that project management can and does work well. Discuss how executives have begun delegating more authority to project managers with regard to both project and business decision-making, and have recognized the application of project management to more long-term, complex projects that require the use of virtual teams.

project management For it & Ba’sproject management For it & Ba’sFebruary 7-8 9 am – 4 pm; 12 PDU – 10.5 (T), 1 (L), .5 (S/B); $995 Instructor: Amanda Dietz

Good project management is an important part of general business management; for information technology projects, it is critical. IT projects typically are more complex, have greater impact on business processes, tighter time lines, and user/business needs are more dynamic. Effective IT project management is essential to meet these challenges and make the most efficient use of scarce resources. This seminar thoroughly covers the BABOK® Requirements Planning & Management knowledge area.

process innovation“How to create and deploy breakthrough ideas”February 9-10 9 am – 4 pm; 12 PDU – 8 (T), 2 (L), 2 (S/B); $995 Instructor: Orion Development Group

Learn to evaluate the business return of process improvement alternatives, think outside the “process box,” devise innovative process designs based on customer needs, leverage process excellence to foster growth, create a Strategy Canvas to assess the impact of processes on strategic position, and plan for the practical and political realities of the process change.

FoUnDations oF project managementFebruary 15 9 am – 4 pm; 6 PDU – 6 (T); $449 Instructor: Lynda Carter

Build an understanding of the principal components of project management concepts, processes and best practices. Receive tips, tools and techniques to implement at the workplace. You will learn to: Understand project management methodology, accurately track and prioritize project components, confidently estimate costs and schedules, and effectively communicate with project team members.

neW! perFormance coaching & management - Driving empLoYee groWthFebruary 16 9 am – 4 pm; 6 PDU – 6 (L); $449 Instructor: Leslie Hunt

If employees truly are a company’s greatest asset, then why do most companies do such a poor job managing the performance of these valuable resources? The answers to this question include: (1) The company does not have a performance management system in place, and (2) Employees and managers do not see the value in using the performance management system or do not understand how to use the system effectively. This course will provide participants with an overview of the performance management system and all the processes involved. Participants will have the opportunity to use best practices and helpful templates in a variety of real-world scenarios for each of the key performance management processes.

neW! Finance For project managersFebruary 17 9 am – 4 pm; 6 PDU – 4 (T), 2 (S/B); $449 Instructor: Lynda Carter

This course equips project managers with the knowledge

and ability to understand the financial impact of project work and improve their financial decision making. Attendees will be able to define financial and accounting terms; make better decisions based on financial information; and read, interpret and analyze financial measures and determine their potential impact.

BUsiness anaLYsis sUccess (3.0)“Creating the strategic context for mission-critical projects”February 22-23 9 am – 4 pm; 12 PDU – 2 (T), 2 (L), 8 (S/B); $995 Instructor: Amanda Dietz

Version 3.0 of the Business Analysis Body of Knowledge® emphasizes the importance of value creation in the role of the Business Analyst. To maximize the positive impact of recommended solutions, the BA must gather accurate requirements from users, and also understand the strategic context for a given project and guide solution design. This seminar delivers specific skills you need to develop system specifications that will impel quality business system results.

neW! engaging the sponsorFebruary 24 9 am – 4 pm; 6 PDU – 2 (T), 2 (L), 2 (S/B); $449 Instructor: Lynda Carter

A Sponsor engaged at the right level can drive project success. Most Sponsor’s haven’t be educated in the importance of their role or the responsibilities and behaviors that will drive project success. Sponsors are not likely to attend training, it then becomes the responsibility of the Project Manager to educate and engage their Sponsors. This class is designed to provide the project manager with the knowledge needed to engage their Sponsor. We will cover practices used to raise the awareness, drive new behaviors and engage the Sponsor at all levels of the organization.

criticaL thinKingcriticaL thinKingMarch 1 9 am – 4:30 pm; 7 PDU – 3 (T), 4 (L); $449 Instructor: Lynda Carter

This hands-on course takes participants through the process of making better decisions through critical thinking and creative problem-solving. Simulations and practical exercises in defining true problems, analyzing causes, creating targeted options, deciding what’s best, and then implementing solutions are designed to carry over and immediately help you in your own work environment.

neW! the BUiLDing BLocKs oF caDenceD FLoW (coUrse one)March 2 9 am – 4 pm; 6 PDU – 2 (T), 1 (L), 3 (S/B); $750 Instructor: LeanDog (course takes place at 1151 North Marginal Road, Cleveland, OH, 44114. Stay left of the parking booth for LeanDog’s free lot.) Must take course one & two before three & four.

Part 1: Teamwork, Cadence & Improvement A lot of groups consider themselves teams, but are they really? True teams have a shared understanding that allows for collaboration and the ability to achieve a common goal. While this may seem obvious, many groups that call themselves “teams” struggle with becoming truly effective at working this way.

This workshop introduces a series of practical tools & techniques to groups of people who want to become a higher performing team. We begin with some basics of work visualization and information radiators. Next, look at identification of activities needed to deliver successful outcomes and how to plan a cadence for each activity. Participants also learn a number of effective communication and collaboration techniques including LeanCoffee, Six Thinking Hats, and Delegation Poker. We wrap up with demonstrating how to run effective improvement workshops and how to frame improvements as experiments.

Part 2: Work, Flow & Metrics This workshop helps teams deliver valuable work more predictably. Initially, participants are shown a number of models that aid in understanding how to think of work as valuable. They are challenged to categorize the meaningful categories of valuable work they can produce. Next, groups work together to define an end to end workflow system, including all various work states as well as explicit work policies.

The workshop ends with discussing four key process health charts and how to create them. These are often helpful with predictability and improvement.

Visit www.bw.edu/cpd for extended course descriptions

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Participants in our courses experience hands-on, interactive, and dynamic sessions that offer

real-world knowledge and perspectives.

“The instructor was very knowledgeable but also delivered the material in a relatable, easy-to-understand manner.”

Foundations of Project Management

PPG Industries

“Mandy was great! I liked how she incorporated her ‘real-world’ experience into the course!”

Business Analysis Success 3.0

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mapping YoUr pm LeaDership pLanMarch 2-3 9 am – 4 pm; 13 PDU – 2 (T), 6 (L), 5 (S/B); $1099 Instructor: Lynda Carter

This course looks at global research findings on the behaviors needed for success in both the project and program manager roles. A pre-class assessment is completed by each participant. In class, you will review your leadership assessment results, compare your results to the global research in order to identify your strengths and personal opportunities for development. Learn key leadership behaviors needed for leading large projects and programs, as well as models and methods for creating your personal leadership growth plan.

neW! strategY transFormationMarch 7 9 am – 4 pm; 6 PDU – 2 (T), 1 (L), 3 (S/B); $499 Instructor: Thrive at Work

Ready to take a fresh approach to strategic thinking, planning and organizing? Learn a simple process to plan and organize anything from entire strategic plans, large-scale initiatives to small team projects. It works for any size

or scale of planning and design. The Agile Canvas is made up of four conversations that: • Effectively address uncertainties, concerns, risks,

and unknowns • Engage the strengths and assets of individuals, teams,

and organizations and; • Create action by applying global best practices of agile

project management.

The Agile Canvas is simple to learn and works every time. Learn how to use it in your own work and how to facilitate it with your team.

eLiciting & DocUmenting reQUirements“Collaborating to capture the true business needs”March 9-10 9 am – 4 pm; 12 PDU – 7 (T), 3 (L), 2 (S/B); $995 Instructor: Amanda Dietz

For all of the tools and techniques to elicit requirements, nothing is more important than making the most of human contact between IT departments and the business organizations they support. This seminar discusses several useful approaches to gathering requirements, focusing on the facilitation of collaborative sessions and the clear translation of business needs into requirements.

neW! BUsiness & personaL ethicsMarch 14 9 am – 4 pm; 6 PDU – 6 (L); $449 Instructor: Leslie Hunt

Ethics starts with the individual. Personal ethics are directly related to what an individual values – what the person believes to be fair and appropriate – and how these beliefs impact the individual’s behavior. A company’s ethical reputation is dependent upon the ethics of its employees, and is even more dependent on the ethics of its leadership. In this course, participants will explore their personal beliefs and examine how these beliefs influence their behavior as human beings, employees and managers. Participants will examine the concept of business ethics and how ethics should influence an organization’s business practices. Case studies dealing with ethical issues and dilemmas will be analyzed to allow participants to identify what actions (or inaction) contributed to these situations.

contract management For the project managerMarch 14 9 am – Noon; 3 PDU – 3 (S/B); $299 Instructor: Pete Evangelista

You are a Project Manager, not a lawyer, but both external and internal contracts have huge impacts in the success of your project. This half-day course will examine some key components to managing contracts for your project: Risk ownership, contract timing, common “gotchas,” your counselor knows what’s legal, but not what’s best for your project. Learn the definition of a contract/basic structures and clauses, spectrum of risk: which party gets what risk and which rewards, examination of sample contracts, and tips for helping your Legal Department/Counsel help you.

neW! aDvanceD risK managementMarch 15 9 am – 4 pm; 6 PDU – 4 (T), 2 (S/B); $449 Instructor: Lynda Carter

Risk management is any uncertainty in any project that you can control or at least track. The trick is to identify those uncertain events that are the most critical and could impact project success, and then analyze and manage them. Using tools such as Force Field Analysis Prioritization you will be better prepared to focus on the high risk, resource consuming tasks and prioritize and keep an eye on the rest. In addition to providing best practice risk management theory, this course includes hands-on case studies focused on risk application, risk audit and risk communication planning.

neW! Discovering the BreaKthroUgh cUstomer eXperienceMarch 16-17 9 am – 4 pm; 12 PDU – 4 (T), 4 (L), 4 (S/B); $995 Instructor: Orion Development Group

Every company wants to be innovative, but devising solutions that deliver palpable value for the customer and sufficient return on investment for your organization is a significant business challenge. This seminar will provide a roadmap for discovering, clarifying and gaining support for innovations that make will have dramatic difference for you and your customers.

pLanning, scheDULing & controLLingMarch 21-23 9 am – 4 pm; 18 PDU – 16 (T), 2 (L); $1399 Instructor: Lynda Carter

Through a variety of presentation methods and learning strategies, participants in this course will uncover how to define project scope and acceptance criteria, and learn how to use network diagrams, status reporting and appropriate project communication processes to ensure project success.

neW! proDUct DeFinition & Design (coUrse tWo)March 23 9 am – 4 pm; 6 PDU – 1 (T), 1 (L), 4 (S/B); $750 Instructor: LeanDog (course takes place at 1151 North Marginal Road, Cleveland, OH, 44114. Stay left of the parking booth for LeanDog’s free lot.) Must take course one & two before three & four.

This workshop teaches product managers and delivery teams how to collaboratively define and validate products designed for target markets and end users. Participants learn multiple techniques that enable them to collaboratively frame products, select design targets, and refine a minimal viable product (MVP).

During this workshop, participants engage in a number of activities, such as: using a problem and solution canvas to evolve and evaluate product ideas; identifying user personas and creating a persona network to select design targets; and creating a story map to refine an MVP and plan releases.

reQUirements anaLYsis & Design DeFinition“Converting business needs to solutions”April 4-5 9 am – 4 pm; 12 PDU – 7 (T), 3 (L), 2 (S/B); $995 Instructor: Joe Nickrent

The ultimate objective of a business analysis project is to improve business results. This seminar will present proven

approaches to analyzing current conditions, businessneeds and technology enablers. Verification and validation techniques will be used to assure proposed solutions meet the needs of users and customers.

project portFoLio managementApril 6 9 am – 4 pm; 6 PDU – 2 (T), 4 (S/B); $449 Instructor: Pete Evangelista

This class looks at practical methods for selecting and managing a portfolio of projects. Individuals focus on activities that add value to meeting the organization’s mission and how to avoid falling into the common PMO traps of “paper-pushing bureaucrat,” “road-blocking gatekeeper,” “project cop” or “sideline observer.” In addition to discussing best practices as a class and in small groups, hands-on exercises provide reinforcement of each concept’s application.

neW! Designing vaLUe-aDDeD cX soLUtionsApril 6-7 9 am – 4 pm; 12 PDU – 7 (T), 2 (L), 3 (S/B); $995 Instructor: Orion Development Group

Converting great ideas in the board room into real products and services requires the effective integration of several key disciplines (process design, requirements management, customer collaborations and business case development). This seminar will provide a methodology for creating well-defined plans for solutions that are desirable, feasible and viable.

ms project FUnDamentaLsApril 11 9 am – 4 pm; 6 PDU – 5 (T), 1 (L); $449 Instructor: Pete Evangelista

This one-day, hands-on course provides an overview of MS Project and its functionality. Work with the tool in a PC lab while receiving support and direction from an experienced instructor/coach. Learn to: Understand the capabilities of MS Project, enter task information, develop a project schedule by setting task dependencies, work/efforts, resource allocations and task assignments, and much more.

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BW helps companies build on the capabilities of their leaders with a tailored curriculum and fresh

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Lean siX sigma green BeLtApril 11-13 continues May 2-3 9 am – 4 pm; 35 PDU - 9.5 (T), 10.5 (L), 15 (S/B); $3999 Instructor: Steve Wall

The training course covers Lean and DMAIC Six Sigma methodologies at a more detailed level. At the end of the certification program, you will leave with the ability to run a project, but with some coaching. During the two months you will attend two training sessions, one month apart, and totaling 5 full-day classes. In addition to the classroom training, you will work on a project case study that can start when the classes begin. The program is over when the project has been completed, which could extend the full program time to three months. The project will require a thorough knowledge of the GB course topics and will require a solid use of the tools to complete.

neW! WorK BreaKDoWn & speciFication (coUrse three)April 13 9 am – 4 pm; 6 PDU – 2 (T), 1 (L), 3 (S/B); $750 Instructor: LeanDog (course takes place at 1151 North Marginal Road, Cleveland, OH, 44114. Stay left of the parking booth for LeanDog’s free lot.)

Must take course one & two before three & four.

Through activities and examples, this workshop shows teams the importance of slicing work into small deliverable pieces. This goes hand in hand with learning how to articulate expected behaviors and outcomes of those pieces for the customers and users.

Participants begin the first half of the workshop by building their understanding around the “smaller is better” mindset for delivering work. This is reinforced through a variety of collaborative techniques to decompose work appropriately for lean-agile delivery. We spend the second half of the workshop focusing on Specification of Work.This involves creating executable documentation that improves traceability and predictability while removing wasteful rework and false starts. We wrap up with hands-on practice of collaborative specification and discuss the resulting impacts to planning and workflow.

360 commUnication For project managersMay 2 9 am – 4 pm; 6 PDU – 5 (L), 1 (S/B); $499 Instructor: Sue Russell

This course is an opportunity to understand your leadership and communication style, analyze your stakeholders and develop effective ways to influence them. It will help you better comprehend the importance of leading your project stakeholders, your sponsors, internal customers, external customers, and cross-functional team members; identify and analyze multiple stakeholders; and develop an effective strategy for influencing.

conFLict managementconFLict managementMay 3 9 am – 4 pm; 6 PDU – 5 (L), 1 (S/B); $499 Instructor: Sue Russell

As more employees are expected to work together in teams, adjust to multiple organizational changes, and focus on higher quality with fewer resources, conflict can become a natural by-product. While unmanaged conflicts and disagreements can harm important working relationships, effectively managed conflict can promote cooperation and build stronger relationships. This session explores the reasons why people sometimes act the way they do, and provides skills and tools for leaders to manage conflict constructively.

neW! Lean portFoLio & roaDmap pLanning (coUrse FoUr)May 4 9 am – 4 pm; 6 PDU – 1 (T), 2 (L), 3 (S/B); $750 Instructor: LeanDog (course takes place at 1151 North Marginal Road, Cleveland, OH, 44114. Stay left of the parking booth for LeanDog’s free lot.) Must take course one & two before three & four.

This workshop introduces portfolio and roadmap planning techniques for creative and innovative work. The course begins by introducing a new planning paradigm and contrasts it against more traditional approaches. Next, to create a more predictable long term planning model, flow principles are applied to the roadmapping process. Benefit Mapping is then introduced as a visual and collaborative way to create a quantifiable prioritization framework. This improves decision making over longer periods of time. We end the workshop by discussing three measures that are used to track process health. Additionally, we look at potential impacts to higher level portfolio planning and budgetary concerns.

program managementMay 4 9 am – 4 pm; 6 PDU – 2 (T), 3(L), 1 (S/B); $449 Instructor: Lynda Carter

This course is designed to assist program and project managers in understanding their role in leading large initiatives that will require multiple project teams. Participants develop an understanding of program management by using activities to review program stages and key activities. Responsibilities of the program manager, governance and program deliverables are reviewed.

Lean siX sigma YeLLoW BeLtMay 16-17 9 am – 4:30 pm; 12 PDU – 7 (T), 5 (L); $499 Instructor: Andrea Hardaway

Lean Six Sigma Yellow Belt Certification will deliver fundamental process improvement skills that can be applied in any industry. It will focus on the value analysis components of Lean and integrate these methods into the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) problem solving structure. Participants will be able to use basic quality tools as members of a process improvement team.

neW! staKehoLDer managementMay 18 9 am – 4 pm; 6 PDU – 1 (T), 1 (L), 4 (S/B); $449 Instructor: Pete Evangelista

Who holds a stake in your project? Probably more people than you first think. Each has something to gain or lose in your project’s success. As a PM, you need to be able to understand the influence (for good and for evil) that stakeholders can make and be able to manage that influence. This hands-on course gets to the root of a very common project problem: contention between the PM and the stakeholders. Participants will learn how to evaluate the position of each of the parties, and what factors drive common behavior. Practice techniques for managing the relationship and communicating for smoother project execution.

managing organizationaL changemanaging organizationaL changemanaging organizationaL changeMay 23 9 am – 4 pm; 6 PDU – 1.5 (T), 3.5 (L), 1 (S/B); $449 Instructor: Improve Consulting

The disciplines of process, project, and change management intersect at many points during the execution of a project or initiative. When change management activities are integrated together with the project or process improvement, the organization will realize long-term behavior change that provides the return-on-investment. Individuals who have an understanding of the dynamics of the people-side of change, and have the ability to create an integrated plan are better equipped to adopt practical strategies to deal with resistance, either at an individual or organizational level.

neW! impLementing transFormative soLUtionsMay 23-24 9 am – 4 pm; 12 PDU – 8 (T), 2 (L), 2 (S/B); $995 Instructor: Amanda Dietz

If you build it, they will come…but only if the finished product delivers the breakthrough experience you envisioned. This seminar delivers critical skills to assure the deployed solution stays aligned with intent throughout the development process. You will learn techniques to gauge customer impact and sustain customer satisfaction and loyalty.

neW! BUiLD thriving teamsJune 1 9 am – 4 pm; 6 PDU – 1 (T), 4 (L), 1 (S/B); $499 Instructor: Thrive at Work

Do you want a culture that creates new levels of alignment and velocity? Do you want to impact the root causes of your team engagement levels? Do you want a culture that attracts, grows and sustains the best talent possible? Teams thrive when they share individual and team habits of belonging, learning, purpose, courage and self-care. Join the Thrive at Work team and BW to map out how 82 habits of thriving exist in yourself and your teams now and what habits you would prioritize to grow. Learn the latest science to help you build new habits and facilitate and support their growth at work. This is a highly interactive session with small group work, peer learning and learning by doing in the context of your own work and team.

meeting management & FaciLitationmeeting management & FaciLitationJune 6 9 am – 4 pm; 6 PDU – 2 (T), 4 (L); $449 Instructor: Improve Consulting

Did you know that the average employee loses nearly ONE DAY per week in unproductive meeting time? Can you imagine what you and your teams could accomplish with an extra day to work each week? This course not only covers the simple need of meeting structure, but involves intervention strategies and facilitation tools, including tactics that will help you use and combine the collective strengths of meeting participants to ensure objectives are met.

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Leadership

Leadership

Leadership

Strategic& Business

Technical

LDc

“The Improve Consulting instructor’s ability to engage the class into the day-to-day challenges and how the tools used in class can help, were most beneficial.”

Managing Organizational Change

Invacare Corp

pic

2017

apmc

Technical

EXECUTIVE AND PROFESSIONAL EDUCATIONEXECUTIVE AND PROFESSIONAL EDUCATION2017


soLUtion DepLoYment & evaLUation“Delivering business value”June 8-9 9 am – 4 pm; 12 PDU – 6 (T), 2 (L), 4 (S/B); $995 Instructor: Amanda Dietz

Creating an elegant, business-focused technology or process improvement solution is a worthy accomplishment; assuring that the solution is properly implemented and generates value on an ongoing basis is equally important. Learn to: set the stage for successful solution implementations, assess the organization’s readiness for change, identify barriers to realizing full return-on-investment, recognize business-driven performance measures and validate achievement of the desired business value.

neW! perFormance coaching & management - Driving empLoYee groWthSeptember 7 9 am – 4 pm; 6 PDU – 6 (L); $449 Instructor: Leslie Hunt

If employees truly are a company’s greatest asset, then why do most companies do such a poor job managing the performance of these valuable resources? The answers

to this question include: (1) The company does not have a performance management system in place, and (2) Employees and managers do not see the value in using the performance management system or do not understand how to use the system effectively. This course will provide participants with an overview of the performance management system and all the processes involved. Participants will have the opportunity to use best practices and helpful templates in a variety of real-world scenarios for each of the key performance management processes.

FoUnDations oF project managementSeptember 12 9 am – 4 pm; 6 PDU – 6 (T); $449 Instructor: Lynda Carter

Build an understanding of the principal components of project management concepts, processes and best practices. Receive tips, tools and techniques to implement at the workplace. You will learn to: Understand project management methodology, accurately track and prioritize project components, confidently estimate costs and schedules, and effectively communicate with project team members.

mapping YoUr pm LeaDership pLanSeptember 14-15 9 am – 4 pm; 13 PDU – 2 (T), 6 (L), 5 (S/B); $1099 Instructor: Lynda Carter

This course looks at global research findings on the behaviors needed for success in both the project and program manager roles. A pre-class assessment is completed by each participant. In class, you will review your leadership assessment results, compare your results to the global research in order to identify your strengths and personal opportunities for development. Learn key leadership behaviors needed for leading large projects and programs, as well as models and methods for creating your personal leadership growth plan.

BUsiness anaLYsis sUccess (3.0)“Creating the strategic context for mission-critical projects”September 19-20 9 am – 4 pm; 12 PDU – 2 (T), 2 (L), 8 (S/B); $995 Instructor: Amanda Dietz

Version 3.0 of the Business Analysis Body of Knowledge® emphasizes the importance of value creation in the role of the Business Analyst. To maximize the positive impact

of recommended solutions, the BA must gather accurate requirements from users, and also understand the strategic context for a given project and guide solution design. This seminar delivers specific skills you need to develop system specifications that will impel quality business system results.

process mapping & moDeLingprocess mapping & moDeLingSeptember 21-22 9 am – 4 pm; 12 PDU – 7 (T), 2 (L), 3 (S/B); $995 Instructor: Orion Development Group

Process mapping enables you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. Greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems.

criticaL thinKingcriticaL thinKingSeptember 26 9 am – 4:30 pm; 7 PDU – 3 (T), 4 (L); $449 Instructor: Lynda Carter

This hands-on course takes participants through the process of making better decisions through critical thinking and creative problem-solving. Simulations and practical exercises in defining true problems, analyzing causes, creating targeted options, deciding what’s best, and then implementing solutions are designed to carry over and immediately help you in your own work environment.

neW! Finance For project managersSeptember 27 9 am – 4 pm; 6 PDU – 4 (T), 2 (S/B); $449 Instructor: Lynda Carter

This course equips project managers with the knowledge and ability to understand the financial impact of project work and improve their financial decision making. Attendees will be able to define financial and accounting terms; make better decisions based on financial information; and read, interpret and analyze financial measures and determine their potential impact.

neW! maKing the most oF reporting in ms projectSeptember 28 9 am – Noon; 3 PDU – 3 (T); $229 Instructor: Pete Evangelista

The reporting function in MS Project is pretty cool. How do you make the most of it? This half-day course will explore the reports that Microsoft provides by default. Through “hands-on” exercises you will get comfortable with modifying both the content and format of key reports and sharing the custom reports with others in your organization. Learn the constructs of the reporting function; customize data: selection, filtering, sorting; customize formatting; create custom reports from scratch; utilize reports with other tools.

neW! the BUiLDing BLocKs oF caDenceD FLoW (coUrse one)October 5 9 am – 4 pm; 6 PDU – 2 (T), 1 (L), 3 (S/B); $750 Instructor: LeanDog (course takes place at 1151 North Marginal Road, Cleveland, OH, 44114. Stay left of the parking booth for LeanDog’s free lot.) Must take course one & two before three & four.

Part 1: Teamwork, Cadence & Improvement A lot of groups consider themselves teams, but are they really? True teams have a shared understanding that allows for collaboration and the ability to achieve a common goal. While this may seem obvious, many groups that call themselves “teams” struggle with becoming truly effective at working this way.

This workshop introduces a series of practical tools & techniques to groups of people who want to become a higher performing team. We begin with some basics of work visualization and information radiators. Next, look at identification of activities needed to deliver successful outcomes and how to plan a cadence for each activity. Participants also learn a number of effective communication and collaboration techniques including LeanCoffee, Six Thinking Hats, and Delegation Poker. We wrap up with demonstrating how to run effective improvement workshops and how to frame improvements as experiments.

Part 2: Work, Flow & Metrics This workshop helps teams deliver valuable work more predictably. Initially, participants are shown a number of models that aid in understanding how to think of work as valuable. They are challenged to categorize the meaningful categories of valuable work they can produce. Next, groups work together to define an end to end workflow system, including all various work states as well as explicit work policies.

The workshop ends with discussing four key process health charts and how to create them. These are often helpful with predictability and improvement.

eLiciting & DocUmenting reQUirements“Collaborating to capture the true business needs”October 10-11 9 am – 4 pm; 12 PDU – 7 (T), 3 (L), 2 (S/B); $995 Instructor: Amanda Dietz

For all of the tools and techniques to elicit requirements, nothing is more important than making the most of human contact between IT departments and the business organizations they support. This seminar discusses several useful approaches to gathering requirements, focusing on the facilitation of collaborative sessions and the clear translation of business needs into requirements.

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apmc

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Leadership

Strategic& Business

Technical

Technical

Enjoy a fun, dynamic, yet information-packed learning experience at BW Professional

Development sessions.

apmc

Leadership

Strategic& Business

2017


neW! engaging the sponsorOctober 12 9 am – 4 pm; 6 PDU – 2 (T), 2 (L), 2 (S/B); $449 Instructor: Lynda Carter

A Sponsor engaged at the right level can drive project success. Most Sponsor’s haven’t be educated in the importance of their role or the responsibilities and behaviors that will drive project success. Sponsors are not likely to attend training, it then becomes the responsibility of the Project Manager to educate and engage their Sponsors. This class is designed to provide the project manager with the knowledge needed to engage their Sponsor. We will cover practices used to raise the awareness, drive new behaviors and engage the Sponsor at all levels of the organization.

neW! Discovering the BreaKthroUgh cUstomer eXperienceOctober 12-13 9 am – 4 pm; 12 PDU – 4 (T), 4 (L), 4 (S/B); $995 Instructor: Orion Development Group

Every company wants to be innovative but devising solutions that deliver palpable value for the customer and sufficient return on investment for your organization is a significant business challenge. This seminar will provide a roadmap for discovering, clarifying and gaining support for innovations that make will have dramatic difference for you and your customers.

pLanning, scheDULing & controLLingOctober 16-18 9 am – 4 pm; 18 PDU – 16 (T), 2 (L); $1399 Instructor: Lynda Carter

Through a variety of presentation methods and learning strategies, participants in this course will uncover how to define project scope and acceptance criteria, as well as learn how to use network diagrams, status reporting and appropriate project communication processes to ensure project success.

project portFoLio managementOctober 19 9 am – 4 pm; 6 PDU – 2 (T), 4 (S/B); $449 Instructor: Pete Evangelista

This class looks at practical methods for selecting and managing a portfolio of projects. Individuals focus on activities that add value to meeting the organization’s mission and how to avoid falling into the common PMO traps of “paper-pushing bureaucrat,” “road-blocking gatekeeper,” “project cop” or “sideline observer.” In addition to discussing best practices as a class and in small groups, hands-on exercises provide reinforcement of each concept’s application.

neW! strategY transFormationOctober 19 9 am – 4 pm; 6 PDU – 2 (T), 1 (L), 3 (S/B); $499 Instructor: Thrive at Work

Ready to take a fresh approach to strategic thinking, planning and organizing? Learn a simple process to plan and organize anything from entire strategic plans, large-scale initiatives to small team projects. It works for any size or scale of planning and design. The Agile Canvas is made up of four conversations that: • Effectively address uncertainties, concerns, risks,

and unknowns • Engage the strengths and assets of individuals, teams,

and organizations and; • Create action by applying global best practices of agile

project management.

The Agile Canvas is simple to learn and works every time. Learn how to use it in your own work and how to facilitate it with your team.

meeting management & FaciLitationmeeting management & FaciLitationOctober 24 9 am – 4 pm; 6 PDU – 2 (T), 4 (L); $449 Instructor: Improve Consulting

Did you know that the average employee loses nearly ONE DAY per week in unproductive meeting time? Can you imagine what you and your teams could accomplish with an extra day to work each week? This course not only covers the simple need of meeting structure, but involves intervention strategies and facilitation tools, including tactics that will help you use and combine the collective strengths of meeting participants to ensure objectives are met.

Lean siX sigma green BeLtOctober 25-27 continues November 29-30 9 am – 4 pm; 35 PDU – 9.5 (T), 10.5 (L), 15 (S/B); $3999 Instructor: Steve Wall

The training course covers Lean and DMAIC Six Sigma methodologies at a more detailed level. At the end of the certification program, you will leave with the ability to run a project, but with some coaching. During the two months you will attend two training sessions, one month apart, and totaling 5 full-day classes. In addition to the classroom training, you will work on a project case study that can start when the classes begin. The program is over when the project has been completed, which could extend the full program time to three months. The project will require a thorough knowledge of the GB course topics and will require a solid use of the tools to complete.

neW! proDUct DeFinition & Design (coUrse tWo)October 26 9 am – 4 pm; 6 PDU – 1 (T), 1 (L), 4 (S/B); $750 Instructor: LeanDog (course takes place at 1151 North Marginal Road, Cleveland, OH, 44114. Stay left of the parking booth for LeanDog’s free lot.) Must take course one & two before three & four.

This workshop teaches product managers and delivery teams how to collaboratively define and validate products designed for target markets and end users. Participants learn multiple techniques that enable them to collaboratively frame products, select design targets, and refine a minimal viable product (MVP).

Lean siX sigma YeLLoW BeLtOctober 30-31 9 am – 4:30 pm; 12 PDU – 7 (T), 5 (L); $999 Instructor: Andrea Hardaway

Lean Six Sigma Yellow Belt Certification will deliver fundamental process improvement skills that can be applied in any industry. It will focus on the value analysis components of Lean and integrate these methods into the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) problem solving structure. Participants will be able to use basic quality tools as members of a process improvement team.

neW! BUsiness & personaL ethicsNovember 1 9 am – 4 pm; 6 PDU – 6 (L); $449 Instructor: Leslie Hunt

Ethics starts with the individual. Personal ethics are directly related to what an individual values – what the person believes to be fair and appropriate – and how these beliefs impact the individual’s behavior. A company’s ethical reputation is dependent upon the ethics of its employees, and is even more dependent on the ethics of its leadership. In this course, participants will explore their personal beliefs and examine how these beliefs influence their behavior as human beings, employees and managers. Participants will examine the concept of business ethics and how ethics should influence an organization’s business practices. Case studies dealing with ethical issues and dilemmas will be analyzed to allow participants to identify what actions (or inaction) contributed to these situations.

neW! Designing vaLUe-aDDeD cX soLUtionsNovember 1-2 9 am – 4 pm; 12 PDU – 7 (T), 2 (L), 3 (S/B); $995 Instructor: Orion Development Group

Converting great ideas in the board room into real products and services requires the effective integration of several key disciplines (process design, requirements management, customer collaborations and business case

development). This seminar will provide a methodology for creating well-defined plans for solutions that are desirable, feasible and viable.

Kerzner LectUre series / internationaL project management DaYNovember 2 5:30 pm – 8 pm; 1.5 PDU; FREE

Join BW and the PMI Northeast Ohio Chapter to celebrate International Project Management Day, and Dr. Harold Kerzner’s contribution to the field, at this exciting lecture created to recognize and raise awareness to the value of project management.

reQUirements anaLYsis & Design DeFinition“Converting business needs to solutions”November 7-8 9 am – 4 pm; 12 PDU – 7 (T), 3 (L), 2 (S/B); $995 Instructor: Joe Nickrent

The ultimate objective of a business analysis project is to improve business results. This seminar will present proven approaches to analyzing current conditions, business needs and technology enablers. Verification and validation techniques will be used to assure proposed solutions meet the needs of users and customers.

neW! aDvanceD risK managementNovember 8 9 am – 4 pm; 6 PDU – 4 (T), 2 (S/B); $449 Instructor: Lynda Carter

Risk management is any uncertainty in any project that you can control or at least track. The trick is to identify those uncertain events that are the most critical and could impact project success, and then analyze and manage them. Using tools such as Force Field Analysis Prioritization you will be better prepared to focus on the high risk, resource consuming tasks and prioritize and keep an eye on the rest. In addition to providing best practice risk management theory, this course includes hands-on case studies focused on risk application, risk audit and risk communication planning.

Bac

LDc

LDc

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513

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272625181716

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1522

27 109

178

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1

3029

Leadership

Strategic& Business

Strategic& Business

Technical

Technical

Baldwin Wallace Professional Development is your connection to excellent education opportunities that emphasize a systems-thinking approach.

cXc

pmc

2017

EXECUTIVE AND PROFESSIONAL EDUCATIONEXECUTIVE AND PROFESSIONAL EDUCATION2017


ms project FUnDamentaLsNovember 9 9 am – 4 pm; 6 PDU – 5 (T), 1 (L); $449 Instructor: Pete Evangelista

This one-day, hands-on course provides an overview of MS Project and its functionality. Work with the tool in a PC lab while receiving support and direction from an experienced instructor/coach. Learn to: Understand the capabilities of MS Project, enter task information, develop a project schedule by setting task dependencies, work/efforts, resource allocations and task assignments, and much more.

contract management For the project managerNovember 10 9 am – Noon; 3 PDU – 3 (S/B); $229 Instructor: Pete Evangelista

You are a Project Manager, not a lawyer, but both external and internal contracts have huge impacts in the success of your project. This half-day course will examine some key components to managing contracts for your project: Risk ownership, contract timing, common “gotchas,” your counselor knows what’s legal, but not what’s best for your project. Learn the definition of a contract/basic structures and clauses, spectrum of risk: which party gets what risk and which rewards, examination of sample contracts, and tips for helping your Legal Department/Counsel help you.

neW! WorK BreaKDoWn & speciFication (coUrse three)November 16 9 am – 4 pm; 6 PDU – 2 (T), 1 (L), 3 (S/B); $750 Instructor: LeanDog (course takes place at 1151 North Marginal Road, Cleveland, OH, 44114. Stay left of the parking booth for LeanDog’s free lot.) Must take course one & two before three & four.

Through activities and examples, this workshop shows teams the importance of slicing work into small deliverable pieces. This goes hand in hand with learning how to articulate expected behaviors and outcomes of those pieces for the customers and users.

Participants begin the first half of the workshop by building their understanding around the “smaller is better” mindset for delivering work. This is reinforced through a variety of collaborative techniques to decompose work appropriately for lean-agile delivery. We spend the second half of the workshop focusing on Specification of Work.This involves creating executable documentation that improves traceability and predictability while removing wasteful rework and false starts. We wrap up with hands-on practice of collaborative specification and discuss the resulting impacts to planning and workflow.

neW! staKehoLDer managementNovember 28 9 am – 4 pm; 6 PDU – 1 (T), 1 (L), 4 (S/B); $449 Instructor: Pete Evangelista

Who holds a stake in your project? Probably more people

than you first think. Each has something to gain or lose in your project’s success. As a PM, you need to be able to understand the influence (for good and for evil) that stakeholders can make and be able to manage that influence. This hands-on course gets to the root of a very common project problem: contention between the PM and the stakeholders. Participants will learn how to evaluate the position of each of the parties, and what factors drive common behavior. Practice techniques for managing the relationship and communicating for smoother project execution.

managing organizationaL changemanaging organizationaL changemanaging organizationaL changeNovember 28 9 am – 4 pm; 6 PDU – 1.5 (T), 3.5 (L), 1 (S/B); $449 Instructor: Improve Consulting

The disciplines of process, project, and change management intersect at many points during the execution of a project or initiative. When change management activities are integrated together with the project or process improvement, the organization will realize long-term behavior change that provides the return-on-investment.

Individuals who have an understanding of the dynamics of the people-side of change, and have the ability to create an integrated plan are better equipped to adopt practical strategies to deal with resistance, either at an individual or organizational level.

project management For it & Ba’sproject management For it & Ba’sNovember 29-30 9 am – 4 pm; 12 PDU – 10.5 (T), 1 (L), .5 (S/B); $995 Instructor: Amanda Dietz

Good project management is an important part of general business management; for information technology projects, it is critical. IT projects typically are more complex, have greater impact on business processes, tighter time lines, and user/business needs are more dynamic. Effective IT project management is essential to meet these challenges and make the most efficient use of scarce resources. This seminar thoroughly covers the BABOK® Requirements Planning & Management knowledge area.

soLUtion DepLoYment & evaLUation“Delivering business value”December 5-6 9 am – 4 pm; 12 PDU – 6 (T), 2 (L), 4 (S/B); $995 Instructor: Amanda Dietz

Creating an elegant, business-focused technology or process improvement solution is a worthy accomplishment; assuring that the solution is properly implemented and generates value on an ongoing basis is equally important. Learn to: set the stage for successful solution implementations, assess the organization’s readiness for change, identify barriers to realizing full return-on-investment, recognize business-driven performance measures and validate achievement of the desired business value.

neW! BUiLD thriving teamsDecember 6 9 am – 4 pm; 6 PDU – 1 (T), 4 (L), 1 (S/B); $499 Instructor: Thrive at Work

Do you want a culture that creates new levels of alignment and velocity? Do you want to impact the root causes of your team engagement levels? Do you want a culture that attracts, grows and sustains the best talent possible? Teams thrive when they share individual and team habits of

belonging, learning, purpose, courage and self-care. Join the Thrive at Work team and BW to map out how 82 habits of thriving exist in yourself and your teams now and what habits you would prioritize to grow. Learn the latest science to help you build new habits and facilitate and support their growth at work. This is a highly interactive session with small group work, peer learning and learning by doing in the context of your own work and team.

neW! Lean portFoLio & roaDmap pLanning (coUrse FoUr)December 7 9 am – 4 pm; 6 PDU – 1 (T), 2 (L), 3 (S/B); $750 Instructor: LeanDog (course takes place at 1151 North Marginal Road, Cleveland, OH, 44114. Stay left of the parking booth for LeanDog’s free lot.) Must take course one & two before three & four.

This workshop introduces portfolio and roadmap planning techniques for creative and innovative work. The course begins by introducing a new planning paradigm and contrasts it against more traditional approaches. Next, to create a more predictable long term planning model, flow principles are applied to the roadmapping process. Benefit Mapping is then introduced as a visual and collaborative way to create a quantifiable prioritization framework. This improves decision making over longer periods of time. We end the workshop by discussing three measures that are used to track process health. Additionally, we look at potential impacts to higher level portfolio planning and budgetary concerns.

process innovation“How to create and deploy breakthrough ideas”December 7-8 9 am – 4 pm; 12 PDU – 8 (T), 2 (L), 2 (S/B); $995 Instructor: Orion Development Group

Learn to evaluate the business return of process improvement alternatives, think outside the “process box,” devise innovative process designs based on customer needs, leverage process excellence to foster growth, create a Strategy Canvas to assess the impact of processes on

strategic position, and plan for the practical and political realities of the process change.

360 commUnication For project managersDecember 12 9 am – 4 pm; 6 PDU – 5 (L), 1 (S/B); $499 Instructor: Sue Russell

This course is an opportunity to understand your leadership and communication style, analyze your stakeholders and develop effective ways to influence them. It will help you better comprehend the importance of leading your project stakeholders, your sponsors, internal customers, external customers, and cross-functional team members; identify and analyze multiple stakeholders; and develop an effective strategy for influencing.

conFLict managementconFLict managementDecember 13 9 am – 4 pm; 6 PDU – 5 (L), 1 (S/B); $499 Instructor: Sue Russell

As more employees are expected to work together in teams, adjust to multiple organizational changes, and focus on higher quality with fewer resources, conflict can become a natural by-product. While unmanaged conflicts and disagreements can harm important working relationships, effectively managed conflict can promote cooperation and build stronger relationships. This session explores the reasons why people sometimes act the way they do, and provides skills and tools for leaders to manage conflict constructively.

neW! impLementing transFormative soLUtionsDecember 14-15 9 am – 4 pm; 12 PDU – 8 (T), 2 (L), 2 (S/B); $995 Instructor: Amanda Dietz

If you build it, they will come…but only if the finished product delivers the breakthrough experience you envisioned. This seminar delivers critical skills to assure the deployed solution stays aligned with intent throughout the development process. You will learn techniques to gauge customer impact and sustain customer satisfaction and loyalty.

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Leadership

Strategic& Business

“Pete was relevant to the industry in which I work. We are implementing PM and this class gave good ideas to help jump start it.”

Kaufman Container

2017

welcome! [] · lean six sigma green belt certification apr. 11-13/may 2-3 & oct. 25-27/nov....

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