Welcome!Ineo Contaxx Australia Pty Ltd

Agenda

About Ineo Contaxx

Potential Partnership Options

Your Benefit from Our Experience

Value Propositions & Next Steps

About Ineo Contaxx AustraliaOur Vision is to get your brand name out there &

provide you with the best qualified leads

History

Ineo Contaxx Australia is a fast growing appointment setting & sales company.

Ineo in Latin translates to begin, so let us begin by commencing the first point of contact with your future customer.

Ineo Contaxx Australia is the result of our focus with providing Call Centre Solutions for your company. Possessing a wealth in marketing and customer acquisition experience, implementing results tailored to

all types of business needs.

Our Vision is to get your brand name out there & provide you with the best qualified leads resulting in more sales for your company

Whos Who

• Platon Kaplanidis (Mike)

Successful ownership and management of businesses in retail, customer contact, telecommunications and property and finance.

• Belinda Scott

A wealth of knowledge in the Australian Property and Finance industry, sales, telecommunication, tourism & Call centre management spanning the last decade

• Operations Manager

Staff requitment and knowledge

Payroll

Operations management including technical support, data management and dialer

Potential Partnership Options

Move Forward Together

Potential Partnership Options

• We select our partners who are driven to expand their business brand, resulting in increased benefits and profits from our experienced sales & marketing team

• We are here to work tightly together to drive your business forward & give you the results you need by providing feedback about your target market, delivering educated and well qualified sales & appointments that definitely stick

• Get your foot in the door

• We are here for you, you win = we win together

You Benefit from Our ExperienceEducating your customers by custom fitting their

credentials to your needs

• We pride ourselves in being your company first point of contact so we are here to give you insightful feedback on market shifts, changes of customer needs and back this up with firm statistical analysis in all business process

Value Proposition & Our Next Step Together

Systems

Auto Dialer

Dialer

• Knowledge of predictive dialers

• Manual Dialing vs Predictive Dialing

Manual Talk Time = 25% Dialing Talk Time = 80%

• A SIP based Dialer (is it?), to save time and effort in manual dialing. Calls are dialed by a Central Dialer, and calls are transferred to the agents.

• Using experience and knowledge we reload all answering machines back into the dialer to maximise your contact.

• high quality voice recording of conversation between agent and customer which can be provided on demand.

• Multiple Campaigns can be handled from the single dialer

Interface

• Web-Based Architecture for easy management.

• Real time monitoring of agents Login/ Logout/ Timeout, for effective Call Center management.

• Comprehensive and customizable reporting to track your appointments in the pipeline.

Things that sound ok, may fit in somewhere• Negotiation skills, our commissions are open to negotiations

• Securely management of databases

• Reporting and statistical analysis

• Handing of sensitive financial data thru secure networks

• Things we can do: script and rebuttal speals

• Set up and implementation of your campaign

• Ability to meet strict deadline

• Procedural set up and timely liaison with your designated point of contact

• Implementation of KPIs to ensure your deadlines are met

• Need to write something about quality assurance

• Credit card transactions thru secure networks

• Customer retention Upsell and cross sell proactive sourcing of leads

• Project scoping, evaluation and business process analysis

• Customer care

• Compellation of data for statistical analysis and reporting to help measure progress towards company goals