welcome guide evans

8/3/2019 Welcome Guide EVANS

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Y O U R G U I D E T O

F A U L K N E R H O S P I T A L| WELCOME | BIENVENUE | BIENVENIDO |


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Welcome to Faulkner Hospital

Faulkner Hospital is a 150 bed, non-profitcommunity teaching hospital located in

southwest Boston. Founded in 1900,

Faulkner Hospital offers comprehensive

medical, surgical and psychiatric care, as well

as emergency, ambulatory and diagnostic

services, among others.

At Faulkner Hospital, our world revolves

around providing patient centered care for

those who come to us for medical attention.

Our patients and their families are the reasonwe provide world class medical care, have

a commitment to quality and give them the

personal attention they have come to expect

from us.

Our convenient setting, private rooms, patient

friendly environment and compassionate staff

are just a few of the many aspects of care

that patients tell us make a difference.

In 1998, Faulkner Hospital joined withBrigham and Womens Hospital to form a

common parent company, Brigham and

Womens/Faulkner Hospitals, a member of

Partners HealthCare. The partnership has

resulted in expanded access for patients to

a comprehensive range of services, bringing

together the resources of both hospitals to

provide the highest quality care, choice and

convenience for every patient.

In 2006, Dana-Farber Cancer Institute

opened its first satellite clinic at Faulkner

Hospital. The Dana-Farber/Brigham and

Womens Cancer Center at Faulkner

Hospital provides adult ambulatory oncology

services for the treatment of breast, lung,

gastrointestinal and skin cancers.

For more information about Faulkner

Hospital, visit www.FaulknerHospital.org.

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Table of Contents

Patient Care Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Your Role in Your Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Patient Family Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Advance Care Directives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

During Your Stay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Visitor Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Patient Rights and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Finding Your Way at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13


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Patient Care Services

Registered Nurse

Registered Nurses work closely with other

members of your health care team to makesure your care goes smoothly and to help

plan for any needs you may have after you

are discharged. Your daily care is managed

by a registered nurse who is responsible for

all aspects of your nursing care while you are

at Faulkner Hospital.

Hospitalist

A hospitalist is a physician who specializes

in the care of a patient while admitted to a

hospital. During hospitalization, the hospitalist

stays in close communication with your refer-

ring physician to provide the best and most

coordinated care possible. A hospitalist can

be seen as your own primary care physician

while you are in the hospital, providing you

with continuous care, comfort and communi-

cation about your condition.

Interpreter and Translation Services

The Interpreter and Translation Service atFaulkner Hospital is committed to facilitat-

ing the ability of limited English speaking,

deaf and hard-of-hearing patients to access

quality health care by providing professional

health care interpreters and by translating key

health care documents. The service contrib-

utes to the overall mission of the hospital by

serving a diverse group of patients and their

families.

Russian Interpreters:

617-983-7000, extension 7222

Spanish Interpreters:

617-983-7000, extension 1338

All Others:

617-983-7000, extension 1338

Rapid Response Team (RRT)

As a visitor or family member, you know your

loved one best. If youre concerned abouta patients declining medical condition, we

need to know. If you notice a sudden, seri-

ous emergency, take the following steps:

1. Immediately call the nurse.

2. Call extension 6778 from the room phone.

3. Tell the operator you need the Rapid

Response Team.

The Rapid Response Team includes a doctor,registered nurse, supervisor and respiratory

therapist, who work with the nurse and doc-

tors to assess an individuals condition.

Rehabilitation Services

Depending on your injury or illness, you may

see a member of Faulkner Hospitals Reha-

bilitation Services for physical therapy, occu-

pational therapy or speech-language therapy.

These specially trained professionals will

assist you with daily activities such as get-

ting out of bed, walking, eating, dressing and

communicating.

Dietitians

Your health care team includes Registered,

Licensed Dietitians who provide medical

nutrition therapy and nutrition education.

Depending on your nutrition needs, a dietitian

may visit you during your stay. To request a

consultation by the dietitian, please speak toyour nurse or physician.

Social Worker

Faulkner Hospitals social workers are highly

trained to assist you and your loved ones with

personal matters during your hospital stay.

They can provide:

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Emotional support between patients, fami-

lies and health care providers

Counseling before, during and after hospi-

talization

Referral information about medical condi-tions, family issues, insurance coverage

and more

To talk to a member of our social work team,

please call 617-983-7932 or speak with your

nurse.

Spiritual Support

Chaplains are available to provide encourage-

ment and support, whether or not you have a

religious affiliation. The interfaith Department

of Chaplaincy Services at Faulkner Hospital

provides resources for all faiths. Faulkner

Hospital recognizes and observes seasonal

and religious holidays. Bibles, prayer books,

religious literature, Shabbat candles and

other ritual items are available through the

Chaplaincy Services Department.

Interfaith Chaplains are on site Monday

through Friday and can be reached from

within the hospital by dialing extension 1556,

or by calling 617-983-7000 extension1556. If

the need is urgent or during the weekend,

please call the hospital operator and ask that

the chaplain on-call be paged at number

66946.

Faulkner Hospital also has an interfaith Cha-

pel located adjacent to the third floor lobby.

The Chapel is open at all times to patients,

family members, friends and staff membersfor meditation and prayer.

Case Management/Discharge Planning

Hospital discharge planning is a service to

assist patients if care is needed following a

hospital stay. Case managers are registered

nurses who specialize in making plans for

continued care after you are discharged.

They will arrange services such as home care

and equipment, transfers for nursing home

care, rehabilitative care, out-patient medical

treatment and other services.

Our goal is to make sure that you feel pre-

pared to go home. Thats one reason your

health care team will begin talking with

you about discharge early in your stay. At

Faulkner Hospital, we make every effort to

ensure an effective discharge plan because

it can decrease the chances that you or your

loved one is readmitted to the hospital, helps

in recovery, ensures medications are pre-

scribed and given correctly, and adequately

prepares you to take over your care or the

care of a loved one.

If you have any questions about your dis-

charge plan we encourage you to call

the Case Management Department at

617-983-7933.

Ethical Issues in Health Care

Quality health care includes a well-informed

and sensitive approach to the many ethical

issues that can arise in the acute care setting.

Faulkner Hospitals Ethics Committee is a

resource available to staff, patients and their

families that provides education, establishes

policies and offers consultation when con-

flicts about health care decisions arise.

Faulkner Hospital is dedicated to providing

you with medically appropriate treatment ac-

cording to your expressed wishes. This may

include intensive, life-sustaining care unlessyou direct otherwise. High technology and

intensive care can be used to cure disease

and restore health, but these interventions

can also become more burdensome than

beneficial for people with a terminal illness

or disabling chronic illness. Your values and

goals as they relate to your treatment should

be discussed with your attending physician,

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nurse, or other members of your health care

team.

Please speak with your nurse if you have

questions about an ethics consultation.

Patient and Family Education Resource

Rooms

Faulkner Hospitals Patient/Family Resource

Center, located on the 3rd floor across from

the cafeteria, is designed for patients and

their families as a resource library for health

education and information. The Center is

open weekdays from 9 am to 3 pm. Addi-

tional health education resource rooms are

Your Role In Your Care

Patient Safety

Faulkner Hospital cares about your safety.

Patients also play a key role in safety. The

single most important way you can help is to

try and be an active member of your health

care team. The following are some sugges-

tions you might consider:

Keep a list of all the medications you take

(prescribed, over the counter, or herbal)

and bring them to the hospital or doctors

office every time you go.

Hand hygiene is the best way to prevent the

spread of infection. It is okay to ask anyone

who touches you whether they washed

their hands before entering your room.

Be sure that you get the results of any test

or procedure you have. Make sure that the name and date of birth

on your wristband is yours, and spelled

correctly.

If anyone comes to draw blood, to take

you for a test or procedure, or to give you

medications, ask them to verify your name

and date of birth.

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located near the elevators on the sixth and

seventh floors, and are available 24 hours a

day. Please call 617-983-7371 if you have any

questions about the Resource Center.

In Room Patient Education Channel

Channel 44 contains patient education infor-

mation that addresses common questions

and concerns about various topics, such as

how to order your meals and how to get a

newspaper, as well as other hospital servic-

es, such as the location of our Patient Family

Resource Center.

Be involved and informed, ask questions,

if you have doubts or concerns please ask

your doctor or nurse or any member of your

health care team.

Preventing Falls

While at Faulkner Hospital, you are in unfa-

miliar surroundings and are often taking oneor more medications that may make you less

stable and oriented. Please take the follow-

ing precautions and please call for help if

needed. Remember Call Dont Fall.

If you are told not to get up by yourself,

please use the call light and wait for a staff

member to assist you.

If you use an assistive device (cane or walk-

er) and you did not bring it to the hospital

with you, please ask to borrow the assistive

device from the hospital to use during your

stay.

Keep personal items within reach, like call

light/TV remote, telephone, tissues and eye

glasses. If out of reach, ask staff or your

family member to move them for you.

Take your time: sit at the edge of the bed


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for a few minutes before getting up to avoid

getting dizzy.

If you are allowed to get out of bed and

walk on your own, without assistance,

make sure there is a light on where you aregoing and wear non-skid footwear or your

own footwear from home.

Let your nurse know if there is any equip-

ment in your way before you walk.

If you need to walk with equipment such as

an IV pole, let your nurse know if the equip-

ment is difficult to maneuver.

If you have been given equipment you are

unfamiliar with, ask how to use it.

Tell Us About Your Pain

You have the right to have your pain treated

during all aspects of your care. We are com-

mitted to working with you and your family to

help manage your pain. You can help by tell-

ing us about your pain and by working with

us to develop a treatment plan that is best for

you.

We believe that you are the expert on your

pain so:

Talk to your doctor or nurse about your

pain and pain relief options.

Ask them what to expect regarding pain

and pain management.

Work with your doctor or nurse to develop

a pain management plan.

Ask for pain relief when your pain first be-

gins.

Help your doctor or nurse by describing

your pain.

Tell your doctor or nurse if your pain level is

not relieved or acceptable.

Tell your doctor or nurse about any con-

cerns you have about taking your pain

medicine.

Stroke Services

As a Primary Stroke Service facility, Faulkner

Hospital provides emergency diagnostic and

therapeutic services by a multidisciplinary

team 24 hours a day, seven days a week to

patients presenting with symptoms of acute

stroke.

Though more than 600,000 new strokes

are reported in the US each year, the good

news is that treatments are available that can

greatly reduce the damage caused by stroke.

It is important to be aware of stroke symp-

toms, which include:

Sudden numbness or weakness of the

face, arm or leg (especially on one side of

the body).

Sudden confusion, trouble speaking or

understanding speech.

Sudden trouble seeing in one of both eyes.

Sudden trouble walking, dizziness, loss or

balance or coordination.

Sudden severe headache with no known

cause.

If you have any questions regarding stroke,

stroke education or life after stroke, email

[email protected] so that you can ob-

tain additional materials and answers to your

questions.

Preventing the Spread of Infection

Visitors can help prevent the spread of germs

and infection by following these simple steps:

Hand washing is the most important step

to prevent the spread of infection! Always

wash your hands before and after visiting a

patient, after going to the bathroom, blow-

ing your nose, sneezing and coughing and

before eating.

Please do not visit a patient when you are

sick. If you need to visit while you are sick,

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wash your hands well and ask the staff for

a mask if you have respiratory symptoms.

Some patients need isolation. If so, every-

one (staff and visitors) may need to wear

gloves, a gown and/or a mask.

Patient Family Relations

The Patient Family Relations staff serves as a

liaison between patients, families, visitors and

the hospital, providing advocacy assistance

with clinical, educational or support services.

Our goal at Faulkner Hospital is to provide ex-

cellence in all patient care and services, but

we recognize that you may have concerns or

questions about your care that have not been

resolved by communicating directly with clini-

cians involved with your care. Your concerns

are important to us.

We will try to help you solve your problem if

there is a concern that is not being resolved

to your satisfaction. The Patient Family

Relations staff will work to clarify issues,

obtain information and facilitate communi-cation about your care. Your perspective

is important to us and patient feedback of

all kinds is used to identify opportunities to

improve patient care. Please contact us at

617-983-7425. If the concern is not resolved

through this process, you have the right to file

a grievance and you may contact any of the

following agencies:

Massachusetts Department of Health

Division of Health Care Quality99 Chauncy Street, 2nd Floor

Boston, MA 02111

617-753-8000

Commonwealth of Massachusetts

Board of Registration in Medicine

200 Harvard Mill Square, Suite 330

6

Wakefield, MA 01880

781-876-8200

Joint Commissions Office of Quality Moni-

toring

To report any concerns or register a

complaint about a Joint Commission ac-credited health care organization, call

1-800-994-6610, email complaint@jointcom-

mission.org, or write to One Renaissance

Blvd., Oakbrook Terrace, IL 60181

How to Obtain a Copy of Your Medical

Record

Please request in person or send by mail

a written request that includes your name,

date of birth and the approximate date(s)

of service. Please state the purpose of the

request and specify what part of the medical

record you need. Please indicate to whom

the record should be sent. Be sure to include

the address, or indicate if you will be pick-

ing it up. Please sign and date your request.

You can also call and request that a form be

mailed to you. Medical record request forms

are also available on our website at www.

FaulknerHospital.org.

Send all inquiries to:

Faulkner Hospital

Correspondence (4th floor)

1153 Centre Street

Boston, MA 02130

617-983-7960

Check with the nurse before visiting if you

are unsure if you are contagious or if you

are bringing children to visit a patient.


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For all radiology studies (X-rays/Mammogra-

phy/Ultrasound/CT/MRI/Nuclear Medicine):

Faulkner Hospital Image Service Center

1153 Centre StreetBoston, MA 02130

Phone 617-983-7169

Fax 617-983-4424

Patient Financial Counseling

Faulkner Hospital offers financial counseling

on federal, state and private programs that

may be able to help with hospital/medical

costs. Our financial counselors will work with

you in finding programs to include: discounts

for uninsured patients or for medically neces-

sary services not covered by insurance; med-

ical hardship discounts for limited income

patients with bills for urgent and emergency

services; and/or payment plans for patients

who need to pay their bills in installments.

For more information about Faulkner Hospi-

tals Patient Financial Counseling, please call

617-983-7878 and choose option 1.

Confidentiality

Faulkner Hospital is committed to provid-

ing you with high quality health care and to

forming a relationship with you built on trust.

That means respecting and protecting your

privacy and the confidentiality of your medical

information. Our policies and procedures al-

low for the use and disclosure of your per-

sonal medical information for the treatment

payment and health care operations related

to your medical care. Faulkner Hospitals

privacy practices follow all state and federal

laws relating to patient privacy and confi-

dentiality. Our practices and your rights are

described in the Partners Privacy Notice. (A

copy can be provided on request). If you

do not want your name listed in our patient

directory, please advise an admitting/registra-

tion representative at extension 7152.

Your Medical Record

As we treat your health care needs, we arerequired to maintain a complete copy of your

medical history, current condition, treatment

plan and all treatment(s) given including the

results of tests, procedures and therapies.

Whether this information is stored in a written

file, on computer or by other means, we will

keep this information in a safe and secure en-

vironment, one that protects your privacy and

confidentiality. Of course, those physicians

and other health care professionals who are

involved in your care will need to access this

information to provide the most appropriate

treatment for you.

You, anyone to whom you give written per-

mission, or your legal representative, have the

right to read or get a copy of the minimum

necessary amount of information for your

medical record, in order to provide the assis-

tance requested. Your medical record is the

physical property of the individual hospital orphysician practice.

How Do We Assure Your Privacy?

Faulkner Hospital has detailed policies in

place that address circumstances under

which your medical information may be used

and disclosed to parties outside the hospital

or physician practice. These policies conform

to state and federal laws and are designed to

safeguard your privacy.

Our employees are trained in the appropri-

ate use and disclosure of medical information

and know that it is available to them only to

continue to provide care to you, and for other

limited but regulated purposes. Any viola-

tion of patient confidentiality or failure of an

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employee to protect your information from

accidental or unauthorized access will not be

tolerated.

How Do We Protect Your Identity?At Faulkner Hospital, we have removed your

social security number from the patient iden-

tification card that is embossed and stamped

on each page of your medical record. We

use only the minimum necessary informa-

tion to accurately identify you. We also use

only locked and secure bins for the disposal

of paperwork containing patient information.

The contents of the bins are destroyed on a

weekly basis. If you think someone may have

accessed your information in order to obtain

medical care please call the Privacy Officer at

617-983-7458.

We Ask Your Permission

We do not allow access to your medical

information by those outside the Partners

HealthCare provider network unless we

have the appropriate authorization. We will

request your authorization to release informa-

tion at your first visit or admission. State law

Advance Care Directives

What is a Health Care Proxy?

A health care proxy is a simple, legal docu-

ment that enables you to appoint someone

you trust to make health care decisions if

you become unable to do so. These deci-

sions include life saving procedures such as

CPR, life sustaining treatments such as tubefeedings and respirators, as well as other

procedures such as consent for surgery,

blood transfusions, pain medications and

other routine tests. There is no need to retain

an attorney when completing a health care

proxy. Unlike other states, in Massachusetts,

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prevents certain types of patient information

from being released without specific patient

permission. Examples include, but are not

limited to:

Communications between patient and psy-

chotherapist or social worker

Sexually transmitted disease test results or

visit notes

HIV test and related information

Substance abuse rehabilitation treatment

records

Sexual assault treatment records

Law enforcement

Public health functions

Also, please note that state law requires

some information to be disclosed in certain

circumstances. This includes mandatory

reports of abuse of children, the elderly or

disabled persons.

If you have questions about the protection of

your medical information, please contact our

Privacy Officer through the Health Information

Services Department at 617-983-7458.

the Living Will is not a replacement for a

health care proxy.

Who Can Be a Health Care Agent?

The person you choose as your agent should

be someone you trust who knows what deci-

sions you would make for yourself if you were

able to do so. Most people choose a relative

or close friend. You may appoint any com-

petent adult over 18 years of age. The only

restriction is that the agent cannot be an em-

ployee of any health care facility where you

are a patient (unless they are related to you

by blood, marriage or adoption). Your agent


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can act for you only af ter your physician de-

termines in writing that you lack the ability to

make decisions about your health care.

Where Do I Begin?The best time to choose a health care agent

is before you become ill and when you are

able to carefully consider your preferences.

Massachusetts Health Care Proxy forms are

available by calling Faulkner Hospitals So-

cial Work Department at 617-983-7392, the

During Your Stay

Cell Phone PolicyHospital policy allows patient and visitor cell

phone use in most areas. However, please

be advised that the hospital cannot be held

responsible for any damage to or loss of your

cell phone if you choose to keep it in your

room during your stay in the hospital.

In Room Telephones

Local calls are free and can be made by dial-

ing 9, the area code and telephone number.

There is a charge for any calls that require a

1 before the area code. Patients are encour-

aged to use pre-paid calling cards or a cell

phone to avoid charges.

Receiving Telephone Calls

Once you have been assigned a room, your

family and friends can call you directly by dial-

ing the main hospital number 617-983-7000.

At any time during the greeting, the caller can

press the number 2 followed by the three

digit patient room number. If a caller doesnt

know the patient room number, they should

dial 617-983-7101 to reach Patient Informa-

tion. They will provide your room number to

facilitate any future calls, and then will con-

nect them to your room.

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Admitting Department and from the medical

and nursing staff. We advise that you (and/

or your family and loved ones) discuss the

health care proxy or any other advance care

directives with your primary care provider.

Durable Power of Attorney

Faulkner Hospital recognizes your right to use

a durable power of attorney for health care

decisions.

Safety and SecurityThe Safety and Security Department is

responsible for ensuring the protection and

safety of all patients, visitors and staff, 24

hours a day, 7 days a week. Individuals with

special security needs should contact the Di-

rector of the Safety and Security Department

at 617-983-7432.

Safety and Security is responsible for general

safety issues including:

Securing patient valuables

Emergency auto services

Escorts to and from private vehicles

Lost and found

Parking

Security patrols of hospital grounds

Personal Property

Whenever possible, you should leave ALL

valuables, such as jewelry, cash and comput-

ers, at home. Faulkner Hospital cannot be

responsible for lost personal items. If you do

arrive at the hospital with any of these items,

please let the admitting nurse know and have

your property recorded on the Patient Valu-

ables List and stored in a locked safe until

your discharge. When you leave the hospital,

be sure to take all of your belongings.


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Visitor Information

Visiting Hours

Daily visiting on medical and surgical floors is

permitted until 9 pm. Specialty areas, suchas inpatient Addiction Recovery and Psy-

chiatry have unit specific visiting policies that

can be provided by program staff. Visitors

are welcome in the Intensive Care Unit at any

time, but are asked to call from the ICU family

waiting area before entering.

Cafeteria

The cafeteria, located on the third floor, is

open to the public for breakfast, lunch and

dinner. Please speak with your nurse for

hours of operation. The cafeteria menu is

available by calling 617-983-2233.

Coffee and Light Fare

A coffee kiosk is located in the first floor en-

trance lobby. Regular, flavored and specialty

beverages, as well as baked goods and light

fare are sold here. It is open to the public

during weekdays only, from 6:30 am - 6 pm.

Vending Machines

Vending machines containing light fare,

snacks and beverages are located on the

third floor outside the cafeteria and on the

first floor near admitting and registration.

Guest Trays

Visitors who are unable to leave a patient

room may purchase guest trays by calling

617-983-3663.

Parking

A valet parking service is located at the back

(third floor) entrance to Faulkner Hospital.

The valet service is free but regular parking

rates apply.

Gift Shop

Faulkner Hospitals Gift Shop is located on

the third floor between the Information Desk

and the cafeteria. Staffed by volunteers,

proceeds from the Gift Shop benefit Faulkner

Hospital. Please call 617-983-7333 for infor-

mation.

No Smoking Policy

For the benefit of our patients, visitors and

staff, Faulkner Hospital is a Smoke Free

Campus. There is no smoking allowed any-

where on Faulkner Hospital property, includ-ing buildings, grounds or parking structures.

If you do smoke or use other forms of to-

bacco, please speak with your nurse about

smoking cessation programs and nicotine

replacement therapy. Visitors can purchase

nicotine gum and lozenges in the Gift Shop

located on the third floor.

Our Healing Environment

At Faulkner Hospital, we do everything pos-sible to provide a calm and nurturing environ-

ment while patients receive treatment. From

practicing good hand hygiene and keeping

noise to a minimum, we believe our patients

benefit from seeing both staff and visitors

share the responsibility for ensuring our

patients have the most comfortable hospital

stay possible. Please speak with your nurse

if you have any questions about reducing

noise, limiting visiting hours, how often youd

like to be checked on during the night or any

other concern while you recuperate.

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Patient Rights and Responsibilities

Patient Rights

You have the right to obtain the name andspecialty of the doctor or other person

responsible for your care.

You have a right to confidentiality of all

records and communications concerning

your medical history and treatment to the

extent provided by law.

You have a right to a prompt response to all

reasonable requests.

You have a right to request and receive an

explanation as to the relationship, if any, of

this hospital and your doctor to any other

health care facility or educational institution,

insofar as any such relationship relates to

your care.

You have a right to request and receive

information about financial assistance and

free health care.

You have a right to obtain a copy of any

rules or regulations of this hospital that may

apply to your conduct as a patient.

You have a right upon request to inspect

your medical records, request an

amendment to, or receive an accounting

of disclosures regarding personal health

information, and for a reasonable fee,

receive a copy of your record.

You have a right to receive a copy of your

medical record free if you show that your

request is to support a claim or appeal

under any provisions of the Social Security

Act in any federal or state financial needs-based benefit program.

You have a right to refuse to be observed,

examined or treated by students or any

other staff without jeopardizing your access

to care.

You have a right to refuse to participate asa research subject.

You have a right to personal dignity and, to

the extent reasonably possible, to privacy

during medical treatment and other care.

You have the right to have your cultural,

psychosocial, spiritual, and personal values,

beliefs, and preferences respected.

You have the right to request pastoral and

other spiritual services.

You have the right to pain management.

You have a right to prompt life-saving

treatment without discrimination due to

economic status or source of payment.

You have the right, if you are a female

rape victim of childbearing age, to receive

medically and factually written information

prepared by the commissioner of public

health about emergency contraception;

to be promptly offered emergency

contraception; and to be provided with

emergency contraception upon request.

You have a right, if refused treatment for

economic status or lack of a source of

payment, to prompt and safe transfer to a

facility that agrees to provide treatment.

You have a right to informed consent to the

extent provided by law.

You have a right, if suffering from any form

of breast cancer, to complete information

on all alternative treatments that are

medically viable. You have a right to request and receive an

itemized explanation of your medical bill.


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Your Responsibilities as a Patient

By taking an active role in your own health care, you can help your caregivers best meet your

needs. That is why you and your family are asked to share in certain responsibilities with the

hospital. These include the responsibility for:

letting us know your expectations about

hospitalization and treatment.

asking questions and making sure you

understand any instructions given to you so

that you can safely care for yourself when

you leave the hospital or doctors office.

being open and honest with us about your

health history, including all medications you

are taking and any legal or illegal addictive

substances you use. telling us about any situation at home or

work that may affect your ability to care

for yourself, so that we can direct you to

resources that can help.

letting us know if you feel you cannot follow

a plan of care that has been prescribed

or telling us when things do not seem to

be going well so that, together, we can

develop the right plan of care for you.

appointing a health care proxy andcompleting an advanced care directive, so

that we can know what kind of care you

wish to have should you become unable to

tell us.

expressing concerns to your caregivers in

a respectful manner (if you need additional

assistance or are angry or upset about your

care, a Patient Relations representative can

help you).

being honest with us about your financial

needs so that we may connect you to

resources that can help cover your medical

expenses.

letting us know if you have objections tostudents or researchers participating in

your care.

being considerate of Faulkner Hospital staff

and property, as well as other patients and

their property.

It is the policy of Faulkner Hospital to treat all

patients and not to discriminate with regard

to race, color, religion, national origin, age,

sex, sexual orientation, gender identity or

expression, or disability.


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Finding Your Way at a Glance

Important Phone Numbers

Main Number617-983-7000

Gift Shop

617-983-7333

Interpreter Services

Russian 617-983-7000, extension 7222

Spanish and all others 617-983-7000,

extension 1338

Notary Public617-983-7251

617-983-7425

617-983-7959

Patient Relations

617-983-7425

Patient/Family Resource Center

617-983-7371

Patient Financial Services

617-983-7878

Safety and Security

617-983-7875

Social Work

617-983-7932

Important Locations

Automated Teller Machine (ATM)3rd floor lobby

Cafeteria

3rd floor

Chapel

3rd floor lobby

Gift Shop

3rd floor

Coffee Kiosk1st floor lobby

Information Desks

1st floor lobby and 3rd floor lobby

Lost and Found

Safety and Security office/1st floor

Mailbox and Postage Stamp Machine

3rd floor lobby

Newspapers

Gift Shop, 1st floor lobby and Patient/Family

Resource Center (3rd floor)

Parking Valet Service

3rd floor entrance

Patient/Family Resource Center

3rd Floor near Cafeteria

Handicap Accessible Restrooms

1st, 3rd, 4th, 5th and 6th floors

Safety and Security

1st floor near Emergency Department

Taxi Phone

1st and 3rd floor information desks


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Faulkner Hospital1153 Centre Street

Boston, MA 02130

617-983-7000

www.FaulknerHospital.org

welcome guide evans

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