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Welcome Back

to

The Civic Opera Building.

(re)entry Recently, the world hit pause. Things screeched to a halt as we collectively

assessed the true impact of a global pandemic. All while adjusting in an instant to a new way of life.

But human perseverance, sacrifice and selflessness have us moving forward. We are returning to the experiences we’ve rightfully closed ourselves off to, from

collaborating with coworkers in-person to shopping at our favorite stores.

To ensure we are ready to get back safely, it’s vital we (re)think behaviors in public we may have taken for granted. That we (re)calibrate what normal now means.

And that we continue to respect each other’s health.

As we begin to return to the workplace and (re)open businesses, we’re offering tools and support to ensure that open doors are inviting you to a safe

environment. To help people in offices, stores and other shared space to (re)think, (re)calibrate and (re)spect one another.

Together,

we can (re)vitalize business

and embrace our next normal.

(re)entry Ensuring a safe space in the next normal

Heightened caution around the COVID-19 health crisis remains in almost all aspects of daily life around the world.

While we’re anxious to get tenants back into the buildings we manage, we must keep in mind that this next normal and re-entry is a complex process. Local government mandates and tenant policies must be considered, along with proactive approaches to maintain social distancing, promote health and security for our building communities and ensure tenants’ confidence in building safety.

As stewards of your building, our team’s objectives include: • Ensure the safety and security of tenant

employees, guests and staff.• Follow the guidance of the CDC and orders

dictated by local and State authorities havingjurisdiction.

• Communicate effectively now and going forward.• Listen to and understand the needs of our tenants

While your building had restricted access, JLL facilitated:

Building-wide cleaning and disinfecting. Common area and high-traffic area deep cleaning and disinfecting. Energy conservation. HVAC preventative maintenance. Plumbing preventive maintenance.

• •

• • •

(re)entry

1. Building Entrya. Hand sanitizer will be placed at all entrances and strategic locations throughout the building, based on

availability. Tenants frequent use is highly encouraged.

b. CDC Health Screening Questionnaire posters will be displayed in all lobbies.

The posters request that anyone who is experiencing symptoms of COVID-19 leave the building immediately, and contact their physician for medical assistance.

c. Facial coverings will be required in all common areas of the building through May 30, 2020, or as extended by State and local authorities, or as deemed necessary by building management. Tenants should instruct all employees and guests that facial coverings are required at ALL times in common areas of the building. Common areas include building lobbies, common corridors, elevator cabs/lobbies, parking garage and amenity areas. In the event an employee or guest enters the building without a facial

covering, security staff will guide the individual to an area away from others. Security staff will then

contact the tenant they are trying to access and request they come down to the lobby to bring

a facial covering for the individual to use while in the building. Because of the very limited availability of personal protective equipment (PPE), security staff will not be able to provide a facial covering to tenant employees or guests.

2. Reception Deska. Floor markers will be placed at queues for safe distancing.

b. Guest Service personnel will be wearing PPE.

c. Guest Service personnel will provide a touchless experience for guest check in.

d. Tenants should make best efforts to ensure ALL guests are pre-registered prior to entry into building.

3. Security Staff, Engineering Staff, Janitorial Staff, and Management Staffa. All building personnel will be required to wear PPE at all times.

5. Elevator Occupancya. Security staff will limit the number of tenants to form a queue at elevators.b. Signage will be posted in elevator lobbies to encourage the limitation of occupancy in elevator cabs.

c. Floor position indicators will be placed inside the elevators to encourage social distancing.

d. Tenants are encouraged to follow the limits of occupancy in the elevator cabs.

e. Facial coverings are required on all elevators to protect occupants while traveling to their destination.

f. Tenants MUST use their best judgment when traveling in elevators. They alone must determine if they feel comfortable traveling with the number of occupants in the cab.

g. Security personnel will not police the number of elevator occupants.

6. Social Distancing/Facial Coverings in Common/Public Areasa. Social distancing should be encouraged by all tenants in common/public areas.

b. Facial coverings are required in all common/public areas of the building.

c. Security personnel will instruct tenants to adhere to social distancing while in common areas.

7. Bike Storage Rooma. The new bike storage room will open on a first come, first served basis.

b. It is anticipated there will be an increase in bike room usage.

c. Please ensure the use of facial coverings, and to maintain social distancing of six (6) feet or more.

8. Conference Centera. The conference center will not be available for tenant use until June 30, 2020, or later. This directive will

be evaluated towards the expiration of the Stay at Home Order, and based on further direction from the State and local authorities, and building management.

9. Offsite Parking Garagea. Nearby parking options are available at discounted rates. Please contact both garages directly for more

information:i. iParkit Express - [email protected]. The Poetry Garage - [email protected]

10. Fitness Centera. The fitness center will not be available for tenant use until May 30, 2020, or later. This directive will be

evaluated towards the expiration of the Stay at Home Order, and based on further direction from the State and local authorities, and building management.

(re)entry

11. Cleaning Servicesa. All janitorial staff are required to wear facial coverings and gloves.

b. Janitorial cleaning standards will remain largely unchanged post COVID-19, however, enhanced and

aggressive treatment of common touchpoints (i.e. door handles, refrigerator and microwave handles

and pantry countertops will be implemented during the nightly cleaning. This enhanced treatment

will involve the use of CDC approved cleaning products that have been implemented since the onset

of the pandemic.

c. As a reminder, it is recommended to regularly disinfect tenant desks and work stations. This service isnot part of the regular janitorial cleaning standards. Tenants should provide CDC approved cleaning

products to their employees to regularly disinfect their work areas.

d. Additional COVID-19 Special Services have been added to the Building Engines work order system for

tenants.

12. Engineering Servicesa. HVAC Filters have been recently replaced.b. All drinking fountains and potable water sources have been flushed.c. All drains in restrooms were treated to ensure they are moist, so to prevent odors.d. All plumbing fixture were verified for functionality.e. All engineering staff are required to wear facial coverings and gloves.

f. HVAC systems will be pre-purged on a daily basis for one hour prior to HVAC start up.g. Toilet exhaust fans will run 24/7.

13. Security Servicesa. All security staff are required to wear facial coverings and gloves.

b. Please advise your staff and visitors to cooperate with security staff and guest service representatives

in maintaining social distancing and adhering to guidelines regarding facial coverings.

c. Please have additional facial coverings on hand to accommodate visitors to your premises. Tenants

will need to deliver facial coverings to their visitors at the lobby checkpoints that do not have one.

(re)entry (re)entry (re)entry

14. Tenant Spacesa. We encourage all tenants to continue to adhere to CDC guidelines for use of PPE and social distancing

within their office premises.b. Additional COVID-19 Special Services have been added to the Building Engines work order system for

tenants. Special Services include one time and nightly recurring enhanced disinfecting of the specifiedareas (i.e. conference rooms, private offices, pantry, collaboration areas)

c. A Holistic Approach to Re-Entering Your Workspace:JLL has created plans to assist tenants in charting a course for a return to work, and creates a workenvironment that is safe and efficient for resuming operations.

See the following guides below:

JLL (re) entry Guide Book for Working in the Next Normal JLL (re) entry Leadership Primer JLL (re) entry Capabilities Overview Infographic

If you would like support on creating your occupancy strategy for return to work, JLL is here to assist. For further information, please contact Tony Josipovic at [email protected].

(re)entry

A guide for working in the next normalMay 2020

(re) entry

(re)entry | A guide for working in the next normal

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Table of contents

Introduction ............................................................................................................................................. 1

Reactivate space .....................................................................................................................................3

Respect health and wellness ............................................................................................................13

Revitalize property and workplace operations ..........................................................................16


1

For a moment in time, the world has hit pause. Things screeched to a halt as we collectively assessed the true impact of a global pandemic, all while adjusting in an instant to a new way of life. But human perseverance, sacrifice and selflessness have us moving forward to prepare for (re)entry. This journey will be bumpy and non-linear. Continual adaptation and response to new information and changes will be critical for success.

To ensure we are ready to navigate what’s next, it’s vital that we (re)activate ourspaces to balance health, safety and financial implications. And that we continue to (re)spect each other’s well-being. Preparedness, agility, and resilience will be key.

As employees and tenants begin to return to the workplace, it is extremely important that when we open the doors, we are inviting everyone into a safe environment. Together we can (re)vitalize businesses as we take a step forward intoa new and different world.

(re)

ShockDenial and

disbelief

RealizationConfront the impacts

and dynamics

ImplementationImplement the

new vision

FlourishFeed, nurture and

cultivate—thrive

Workplace continuity• Scale remote work program• Communication/governance• Scenario planning

Three pillars for (re)entry• (re)activate space• (re)spect health and wellness• (re)vitalize property and workplace operations

RespondShelter in place drives

workplace closures A new workplace of the future

Re-enter spaces and places and prepare for an adaptive future state

(re)entry

(re)imagination

The gradual, multi-phased journey


• Create and monitor effectiveguidelines and adjustments toyour space: How can you adjustspaces while balancing health,safety and financial implications?

• Focus, manage and implementthe process of re-entry: Howcan you focus on what will makeyour re-entry successful andcoordinate seamlessly withmultiple stakeholders and groups?

Anchored on “re,” which invokes a sense of “beginning again” and encourages actions around moving forward, JLL’s three key re-entry pillars are:

• (re)activate space: Addressinghow and when people should

Amidst this global pandemic, we’re all encountering unprecedented and immediate challenges. One of those challenges is preparing to gradually re-enter your space. There will be an endless list of questions to answer. With the right tools and resources, as well as a focus on your specific challenges and the expertise to drive successful implementation, you can deliver an effective and successful re-entry.

• Promote the health and wellnessof employees, tenants andvisitors: How can you adjustand communicate expectationsaround new behaviors thatwill increase safety, security,productivity and wellness?

• Ensure your building andworkspace are safe, resilient,and ready: How can you confirmthat buildings and spaces aresafe to re-enter and understandwhat operational changes youcan make to adjust and driveadherence to new protocols?

Navigating the next normal

(re)activate (re)spect (re)vitalizespace health &

wellnessproperty & workplace

operations

begin to return to space, and how space is structured and used once ready for re-entry, while balancing health, safety and financial implications

• (re)spect health and wellness:Ensuring the safety, securityand health of employees,tenants and visitors

• (re)vitalize property andworkplace operations: Preparingproperties and workspacesfor safe and productive re-entry in adherence with newbusiness and social protocols,as well as governmentguidelines and requirements

(re)entry

Governmental mandates Understanding of national, state and local guidelines and requirements

Understanding investor/owner actions • Cleaning protocols• Building entry policies/

security protocols• Building capacity/

entry restrictions• Social distancing/elevator and

common area regulations• Modification of amenities,

selective re-opening• Building system safety or revised

operations to account for reduced capacity

Developing occupier action plan • Office entry protocols• Office capacity/entry restrictions/understanding • Working from home amenities or longer-term plans• Social distancing/floorplan reconfiguration• Enhanced cleaning protocols• Guidelines around usage of PPE• Modification of amenities• Enhanced employee health, safety

and well-being strategy

Considerations for the employee • Confidence in health, safety and

well-being strategy

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4

Four key factors to consider when preparing for re-entry

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(re) activateAddressing how and when people should begin to return to space, and how space is structured and used once ready for re-entry, while balancing health, safety and financial implications.

space

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Addressing how and when people should begin to return to space


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Objective re-entry triggers• Government mandates re-opening and occupancy

• Building, employee, and tenant spaces are safe and equipped for reuse

• Employee return-to-work plan confirmed

• Prepare protocols for re-closing

Stagger return to office• Identify who will return to the office in the near-term—some employees may require extended

remote work due to underlying personal factors, transit challenges and/or school closures

• If possible, create shifts based on social distancing in the workplace

• Number of shifts depends on company headcounts and space capacity

• Maintain separation between teams returning to the office

New behaviors• Communicate new protocols around cleanliness and gathering in common

areas, as well as return- to-work timing and scenarios

• Impose travel restrictions on early returns

Office reconfigurations• Redraw floor plans and reconfigure furniture (some of which may be required by new government mandates)

• Incorporate more touchless technologies for restrooms and trash receptacles

• Define cleaning and transition protocols for any shared workspaces

• Consider repurposing underutilized spaces

• Limit any desk sharing in the near term

Leverage technology• Assess existing building technology that could help in providing and monitoring access and occupancy

• Consider new products in areas such as support for remote work, healthscreening, robotics, or touchless technology

Spatial distancing strategies• Limit on-site meetings with clear guidelines

• Use videoconferencing and other virtual meeting technologies

• If holding in-person meetings, limit the number of attendees and maintain social distancing

• Plan for and manage congestion in common areas like elevator banks, cafeterias, and gyms

Limited common area and amenity access• Limit occupancy using clear guidelines and shifts

• Manage higher demand and sanitation for microwaves and other equipment

• Encourage workers to bring food to the office or have lunch delivered inprepackaged containers to eliminate trips outside the office

• Limit congregation in any communal spaces, such as cafeterias, lounges and fitness centers

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Objective re-entry triggersBefore you re-open your buildings and welcome your employees back to work, be confident that your buildings—and their technical systems—are operating safely and in compliance with authorities having jurisdiction. Simultaneously, adjust office operations to ensure you’re effectively and efficiently managing decreased capacity and different ways of working. Here’s what to consider:

Government mandates re-opening and occupancyFirst, comply with your state’s executive orders and mandates from authorities having jurisdiction (AHJ). Document key dates such as when shelter-in-place or stay-at-home orders are lifted, and understand AHJ mandates for social distancing, curfews, health screenings and wearing face coverings. Also review CDC guidelines with your employees and/or ownership and meet minimum standards.

Building, employee, and tenant spaces are safe and equipped for reuseAs your capacity in the office ebbs and flows, you will need to quickly plan, adjust and optimize operational processes. Your organization and/or building management will need flexible processes in place to maximize health, safety and efficiency while ensuring a safe environment for your employees to return to.

The impact of the pandemic worldwide is generating shared experiences on a global level in ways not previously experienced by most generations. It is driving us to reevaluate our physical closeness to other members of society. When we return to normalcy, our anxiety about invisible contagions will persist, resulting in a new definition of personal space and a change in our comfort level with physical closeness. Physical spaces will need to be re-thought to allow for a type of always-on social distancing that will become our new way of life.

Returning to work will be a lengthy and extensive process. Owners of office towers and companies alike will need to prepare for re-entry and consider instructions from government and health officials, practice rigorous health procedures, utilize technology in new ways, and more. Here’s how to ensure re-entry is done correctly, efficiently and safely:

• Identify re-entry triggers

• Stagger return to office

• Instill new behaviors

• Reconfigure workplaces

• Leverage technology

• Implement spatial distance strategies thatcomply with social distancing guidance

• Limit access to common areas and amenities

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Employee return to work plan confirmedWork across various groups, vendors and stakeholders to implement your plan. Bringing everyone together to effectively partner and communicate throughout re-entry is a critical component.

Re-entry readiness plan: There are several fundamental questions that will need to be addressed by all businesses, but re-entry isn’t one-size-fits all—each organization and/or building will need to create its own playbook tailored to the nuances of their respective business and portfolio. A robust framework helps commercial real estate teams and owners of assets organize planning activities, ensures appropriate stakeholders are involved, and addresses key questions before, during and after the initial reopening of the office.

Program management: Experienced professionals can help you navigate this complex process to ensure you’re coordinated along the way and nothing falls through the cracks during your re-entry process.

Prepare protocols for re-closingEstablish phased and “quick-close” procedures to shut down offices if reopening fails or virus reoccurrence forces new closures. Close spaces and facilities, as required, following safety and insurance protocols.

Stagger return to officeDevelop a strategy that’s specifically tailored to the needs of your workspace and your workforce (and coordinated with landlords and other tenants, where applicable.) This includes mapping potential risk points based on typical movements within the workplace and establishing de-densification thresholds. Account for multiple re-entry scenarios to provide maximum flexibility with when and where you re-enter. Upon re-entry, be confident you’ve thought through any space, occupancy or design adjustments.

Identify who will return to the office in the near-termIdentify critical employees who must return to work in each wave of re-entry and create rotational schedules where needed. Maintain separation between groups returning to the office if possible to limit impact in case isolation is needed. Some employees may require extended remote work due to underlying personal factors, transit challenges and/or school closures.

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• Coordination with landlord and othertenants within multi-tenant buildings

• Management and monitoring of the rotationschedule via a reservation system

New behaviorsIt’s critical to take enhanced measures to ensure that the workspace is safe before people are welcomed back—but it’s just as important that your employees and visitors feel safe and supported upon re-entry, too. Be sure to communicate new protocols around cleanliness and gathering in common areas, as well as return-to-work timing and scenarios which may include travel restrictions on early returns. Consider giving employees a “re-entry” gift to celebrate their return and provide peace of mind that all matters have been taken care of.

Office reconfigurationsMany organizations had already adopted progressive workstyles prior to the pandemic that have helped them remain productive during the lockdown. That said, as organizations begin planning for re-entry, some areas of the workplace strategy should be revisited based on lessons learned during the pandemic.

Ensure your workplace design aligns with your updated occupancy strategy, based on social distancing guidelines. Consider repurposing underutilized meeting rooms, common areas, or cafes for additional workstations. You’ll need to map out potential risk areas based on where people typically congregate such as conference rooms, cafeterias and collaboration spaces. Social distancing measures include:

• Staying at least 6 feet away from others

• Not gathering in groups

• Avoiding crowded places or mass gatherings

• Limit any desk sharing in the near termand ensure clear cleaning and transitionprotocols between any shared spaces

De-densification is necessary to ensure the safety of the occupants and instill confidence in the measures taken. Evaluate the entire employee workday journey to identify congregation points or areas where social distancing measures should be implemented, such as:

• Building entrance and points of ingress

Support remote workers: Ensure that your remote workers—whether seasoned work-from-home employees or new hires—have the tools they need to work from home successfully. Establishing protocols and guidelines is critical to drive productivity. It is paramount that employees who are new to remote working be heard, so they can be supported. Here’s how:

• Measure employee perceptions of their workingfrom home space and technology

• Understand how working from homeimpacts productivity, including the ability tocollaborate and perform focused work

• Learn how working from home impactsemployee well-being and work-life balance

• Implement appropriate display, screen andequipment process and protocols

• Develop home working training programs

Implement social distancing plans in the workplaceAdjust your space’s capacity, seating plan, layout, cleaning routines and usage based on social distancing guidelines, especially for shared spaces like meeting rooms, collaboration spaces, and restrooms. Execute any work setting changes or furniture reconfigurations, and replace high-touch items like doors and trash cans with no-touch options. And finally, make sure your employees are clear on what’s expected of them too, by clearly communicating new protocols for respiratory etiquette, sharing office resources like desks and phones, and what to do if an employee becomes sick at work.

Determine rotational schedules and number of shifts neededRotational schedules may be required to accommodate employees who need to physically be on-site. Consider these factors when establishing a schedule:

• Reduced capacity as part ofde-densification efforts and floor plans

• Number of employees who needto return to the workplace

• Employee journey maps and the type of building, asthey will impact elevator wait times and other riskpoints that may affect the max density threshold


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Leverage technologyTechnology will be critical as we re-enter the workplace and adapt to new health and safety standards. We’ve seen this already in its role enabling our remote workforce. Consider the following:

• Evaluate current technology at your disposaland identify gaps in capabilities

• Re-imagine layouts through occupancydata and space utilization software

• Prioritize data-driven building operations with real-time monitoring and work order management

• Deliver employee-facing apps that buildtrust and confidence in the workplace

• Continue to optimize and adjust your realestate operations with holistic data

Create a technology roadmapDetermine your must-have capabilities that enable day-to-day operations in the workplace, like room-booking and wayfinding for hoteling; and work order management to ensure proper cleaning practices. It’s easy to be overwhelmed by technology options, so it’s important to first identify what needs to be solved immediately and what can be solved in subsequent waves. Create a timeline to introduce automation tools and efficiencies through technology milestones. Many organizations already rely on Integrated Workplace Management Systems (IWMS) or Enterprise Asset Management (EAM) to perform daily tasks. These technologies can be optimized for re-entry

• Reception, lobbies, elevator lobbies,stairwells, escalators and elevators

• Restrooms, copy/supply rooms, lunchrooms,hubs/clubs and other high traffic areas

• Workstations, benches, and offices

• Conference rooms

• Open collaboration spaces

• Training rooms

• Circulation corridors

• Retail and restaurant spaces

In order to do this, consider:

• Redrawing floor plans and reconfiguring furniture

• Incorporating more touchless technologiesfor restrooms and trash receptacles

• Defining cleaning and transitionprotocols for shared workspaces

• Adding sneeze guards, physical barriersat high-risk areas (such as reception) andfurniture panel height adjustments


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with key functionality that you might not be leveraging today. Evaluate IT equipment to determine what can be shared among workstations safely and how you might install touchless technology in frequently trafficked spaces.

Occupancy and utilization software for social distancingInstall occupancy sensors to make data-driven decisions about workplace layouts to maintain social distancing. If you’re already measuring utilization through sensor technology, like VergeSense or FM: Systems Rifiniti, you’re ahead of the game. Applying tried-and-true technology to this new scenario will provide quicker time-to-value, including the insights to re-stack office layouts and monitor occupancy to a new health and safety standard.

Remote monitoring and mobile engineeringInstall sensors in key building systems—if they’re not already installed—in unoccupied facilities so you can continuously and remotely monitor indoor air quality metrics, detect leaks and spills, and have insight into standby generation readiness all without needing to keep engineering personnel on-site.

Facility management software like Corrigo or IBM Maximo will enable you to notify critical personnel of issues as they arise via email, phone or text. Once an issue is identified, a work order can be automatically generated so the right resources can be dispatched to the site and with full transparency. Engineers will quickly access the site and address issues before they become problematic.

Build trust and confidence with your workforceEmployees will be understandably nervous returning to the workplace. Employee-facing apps that give solutions to address health and safety standards will be increasingly important. Imagine you’ve done all the work in the back end to automatically trigger cleanings in shared workspaces, but employees have no way to know it’s been done. Integrate cleaning notifications into your room-booking and wayfinding applications, or better yet, deliver one simple interface using employee experience apps like JiLL or Modo. They’ll easily connect all of your back-end systems to provide critical updates like air quality and cleaning alerts, as well as access to essential services including safety notifications, reporting IT and facility tickets, room-booking and desk-booking.

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Limit on-site meetings with clear guidelinesEnsure local and national federal guidelines and protocols are followed when planning and hosting a meeting.

Use videoconferencing and other virtual meeting technologiesAn abrupt switch to virtual solutions for shopping, education, socializing, and healthcare is forcing an ongoing behavioral evolution that will persist into the future. In the workplace, video conferences, webinars and remote workers will become more commonplace and expected.

If holding in-person meetings, limit the number of attendees and maintain social distancingConsider removing seating in common areas or marking off areas where social distancing guidelines can’t be observed. This may entail holding the meeting at a larger space than needed due to restrictions in how many people can be in one room at a time.

Consider how app-based solutions or Bluetooth wearables might also enforce safe distance-standards, with gentle reminders when individuals get too close. Another benefit is that employees could opt-in to share location data to enable contact-tracing and help prevent the spread of infection.

Continue to optimize the workplaceAs we continue to navigate the next normal, technology will be critical to adapting to changing needs. A holistic understanding of the real estate portfolio will help you make better informed decisions as you continue to weigh cost optimization trends against utilization. Replace homegrown spreadsheets with an IWMS platform to connect disparate reporting systems and leverage JLL data benchmarks to inform critical decisions, from occupancy and utilization planning to advanced portfolio modeling to future-proof for changing needs.

Spatial distancing strategiesEven when employees and tenants return to their buildings, distancing will be top of mind.

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Plan for and manage congestion in common areas like elevator banks, cafeterias and fitness centersHelp your employees and tenants seamlessly navigate your space according to social distancing guidelines and mitigate the risk of non-compliance in the process. Use signage to clearly communicate new one-way circulation patterns and provide queuing guidance where bottlenecks typically occur, such as elevator lobbies and restrooms.

Limited common area and amenity accessEvent programming and frequency will vary based on state and local ordinances, building occupancy and/or client discretion. Consider the types of events, social distancing at events and sanitation processes when determining if and when to open the spaces to events. Also, limit occupancy using clear guidelines and shifts.

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Develop and deliver a food and beverage strategy to accommodate expected changes in employee behaviors, like an increase in meals brought from home—and expectations, like a need for social distancing in your cafeteria.

• Encourage workers to bring food to the office orhave lunch delivered in prepackaged containersto eliminate trips outside the office

• Manage higher demand and sanitation formicrowaves and other equipment

• Limit congregation in any communal spaces, suchas cafeterias, lounges and fitness centers

• Right-size your food and beverage spend to suityour post-pandemic occupancy needs—helping youstrike the right balance between managing costsand caring for your employees’ dining needs

• Communicate with restaurants and retailers thatoccupy space in your building to understand theirsanitation protocols, ordering and to-go process aswell as their special social distancing requirements

Ensuring the safety, security and health of employees, tenants and visitors.

(re) specthealth & wellness

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Additional considerations for investors, owners, and occupiers

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Recreational facility closures

Gyms, showers, lockers remain closed or highly limited

Optimize air quality for health• Retrofit HVAC handling systems

for humidity control and supplemental filtration

• Review and apply any updated recommendations or standards from industry associations

• Assess and upgrade air filtration where needed to ensure use of proper and improved filters

• Ventilation systems—configure HVAC systems to run on full fresh air rather than recirculation—and pre-purge the air conditioning systems to improve indoor air quality for occupants

• UVG (Ultraviolet germicidal light) installation in air handling units

Focus on wellness

Assess and update WELL* building standards and certifications and promote a “healthy building” approach

Visitor protocol

Consider health screening protocols (thermal or otherwise) and tracking within the space for all visitors

PPE and other health products• On-site employees provided adequate masks, approved wipes, hand sanitizers, and

any other infection prevention and health protection measures necessary

• Consider PPE and other health product availability, particularly at receptionand other entry locations for use throughout the site

• Maintain adequate advanced inventory for any necessary PPE andother health products and maintain detailed audits

Mobile ordering from cafes

Consider grab-and-go stations for pick-up and relationships with preferred vendors

Employee health screening

Implement health checks for employees that are consistent with corporate and/or authorized local jurisdiction guidance

Employee and tenant care and well- being• Welcome back kits

• Experience and mobility ambassadors


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Investor and owner considerations

Owner-occupier and occupier considerations


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(like an increase in meals brought from home) and expectations (like a need for social distancing in your cafeteria). Right-size your food and beverage spend to suit your post-pandemic occupancy needs—helping you strike the right balance between managing costs and caring for your employees’ dining needs.

Partner with the retailers and restaurants in your building or workplace, to understand their delivery strategy and accommodate expected changes in their re-entry strategy.

Employee and tenant care and well-being Support your employees’ and tenants’ mental, physical, financial and emotional well-being. Consider ongoing programming such as a webinar series, tips and tricks, as well as e-learning content and beyond. Your employees and tenants will have a library of well-being resources at their fingertips, whether they’re in the office or working from home.

Welcome back kitsHelp your employees transition back to the workplace with ease. Include a printed FAQ guide about updated protocols for social distancing, respiratory etiquette, and other new workspace norms, as well as post-pandemic essentials like hand sanitizers, disinfecting wipes, and masks, plus additional promotional items, as requested.

Experience and mobility ambassadorsAnticipate your employees’ needs and help them re-engage with your on-site community as they return to work, with support from a team of experience ambassadors. Your ambassadors will be the first friendly faces to greet employees on their first day back. They should also be available to help your people adjust to their new workspace norms and social distancing protocols, and will be a fast, reliable resource to address employee questions. They can provide support and community engagement for your at-home employees, too.

For many, business continuity is driven through employees working from home. This arrangement may have been a sudden change, and employees may not be adequately equipped for productivity at home. A mobility ambassador provides virtual support to employees during the initial establishment of work-from-home arrangements and continues through ongoing daily needs keeping at-home employees feeling engaged.

It’s critical that you take enhanced measures to ensure that your workplace and/or building is safe before you welcome people back—but it’s just as important that your employees, tenants and/or visitors feel safe and supported upon re-entry, too.

Once your workplace and/or building has reactivated, it is essential to maintain a laser focus on the health and wellness of your employees, tenants and/or visitors. This will involve adjusting and communicating expectations around new behaviors to ensure safety, security, productivity, and wellness.

Key considerations for investors and owners include:

Recreational facility closuresConsider restricted or limited access for amenity centers, conference centers, fitness centers, bike rooms, showers, and locker rooms; re-evaluate cleaning protocols upon re-entry.

Visitor protocolTake extra safety precautions when welcoming employees and visitors to your buildings, by administering additional on-site health and safety screenings if required by your authorized local jurisdictions. Clearly communicate health requirements for entry to your buildings or offices, and document your visitors’ travel histories and the presence of COVID-19 symptoms or other known illnesses prior to entry.

Amended visitor screeningConsider additional visitor screenings to lessen potential health risks in your buildings. This may include temperature screening, collection of travel history or presence of COVID-19 symptoms or known illness as required by the AHJ.

Key considerations for owner-occupiers and occupiers include:

Proper PPE protocolsPreparing in advance for PPE needs is critical due to the limited capacity of the global supply chain. Understand if face coverings are required for use in public by your authorized local jurisdictions . Review your procedures at each office or building, and provide clear PPE guidance for all of your employees and visitors.

Mobile ordering from cafesDevelop and deliver a food and beverage strategy to accommodate expected changes in employee behaviors

(re)entry | A framework for working in the next normal

Preparing safe and productive properties and workspaces in adherence with new business and social protocols, as well as government guidelines and requirements.

(re)vitalizeproperty & workplace operations

16



17

Communications• Share best practices for maintaining safe and clean workspaces and

reinforce based on observed employee behaviors

• Communicate frequently and clearly any changes in protocol

• Consider change management expertise to help coach employees through transition

Vendor impacts• Assess vendors may have gone out of business, had impaired operations, or had contracts terminated.

• Consider and plan for any impacts on service delivery, delayed invoicing, etc.

Engineering continuity planning• Review portfolio and operating objectives

• Develop scenarios to manage changing capacity requirements

• Maintain safe building operations and effective asset management

Building technical readiness• Prepare your facilities to safely re-open

• Audit building’s technical systems and identify and address any issues

• Reinstate heating and cooling systems

Safety inspections• Test fire and life safety as well as emergency electrical systems

• Verify functionality and certification of elevator/escalator transportation systems

• Increase outside air requirements to improve indoor air quality

Regular enhanced cleaning routines• Establish protocols for deep cleaning by janitorial vendors

• Ensure proper training, PPE, and products for all cleaning staff

• Focus on high traffic/touch spaces, common areas, elevator buttons, kitchenettes, bathrooms, etc.

• Make janitorial services more visible

Medical disposal of masks, gloves, etc.• Create additional depositories throughout workspace instead of through typical trash collection

Energy cost control• Change heating/cooling zone control and temperature and pressure

• Adjust equipment schedules to reflect occupancy hours

• Review energy supply contracts and opportunities changes

Enhanced data collection• Track space utilization and identify potential risks for contamination with digital tools

Expectations in the next normal• Consider contingency and scenario planning exercises

• Maintain a permanent cross-sectional emergency response team

Preparing a safe and productive re-entry

17



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The global COVID-19 crisis presents significant challenges to both real estate owners and occupants. However, it also provides an opportunity to create the workplace of the future—one that is safe, productive, and adheres to new business and social protocols, as well as government guidelines and requirements.

Highlighted below are a variety of proactive steps that can be taken to not only survive this crisis, but to help your organization thrive and (re)vitalize.

In addition, organizations and building management can pursue a range of tactical and strategic activities to drive maximum workplace performance.

These fall under several broad categories:

CommunicationsProvide a forum for employee feedback. Establish guidance on how to report discomfort about environment or coworkers. Create a repository for employee questions to help gain additional considerations.

Vendor impactsUnderstand health and safety policies that vendors have put in place.

Engineering continuity planning Update your engineering business continuity plan to reflect the “next normal,” ensuring that your plan captures post-pandemic changes to your portfolio size

and structure, operating requirements, and scenario planning needs. Then, identify options to deliver both immediate and longer-term cost savings across your operations (without sacrificing safety or efficiency).

HVAC and indoor air qualityProfessional building engineers are trained and skilled at operating HVAC systems for optimal performance. Consider engaging advisory services on a site-by-site basis to ensure proper functioning and operation of systems to ensure adequate indoor air quality. A variety of methods may be employed depending on specific needs including:

• Dilute air distribution systems with outside air

• Maintain positive building air pressure

• Adjust minimum and maximum air flow withintenant occupied air distribution systems

• Enhanced filtration (central or unitary)

• UVG (Ultraviolet germicidal light)installation in air handling units

Building technical readinessAssess the current state of assets and equipment to understand which systems are operational, in stand-by mode or non-operational due to issues that should be addressed prior to re-entry. This data will help you enter new work orders and address any outstanding issues before your building re-opens. Ensure all indoor air quality meets standards as part of the building’s ongoing maintenance.

Facility mothballingTemporarily close facilities that are not part of your re-entry strategy. Partially or fully shutter your unoccupied facilities—in full compliance with safety and insurance regulations—and you’ll preserve your facilities, systems, equipment and machinery for later use, lease or sale.

18


19

Safety inspections• On-site�water�systems: Resume any water treatments

that have been paused and test water quality

• Sewage�and�waste�systems:�Ensure that wastepipes and water traps are clean and clear

• Fire,�life�and�safety�systems: A certified third-party provider should conduct tests

• Electrical�systems: Conduct emergency lightingsystems and safety switch (RCD) testing,both as required by local legislation

• Heating�and�cooling�systems:�Ensure theoperational mode has been reinstated for theappropriate re-entry season (winter or summer)

• Lifts�and�elevators: Confirm they areworking, and their certifications are up todate, as required by local legislation

• Pressure�systems: Check all safety devicesand inspect for system leaks

• Assess�and�upgrade�air�filtration�where�needed:Ensure use of proper and improved filters

• Ventilation�systems:�Configure HVAC systems torun on full fresh air—rather than recirculation—and pre-purge the air conditioning systems toimprove indoor air quality for occupants

Preventative, reactive and decontamination cleaningFor spaces that have been exposed to COVID-19, complete a full cleaning in accordance with approved cleaning guidelines and as instructed by local health authorities.

Medical disposal of masks, gloves, and other materialsEnsure compliance with guidelines set by local and federal agencies.

Energy cost controlIdentify and operationalize low-cost or no-cost energy savings measures which can deliver immediate savings and keep your operating expenses in check.

Remote monitoring and enhanced data collectionInstall sensors in key building systems—if they’re not already installed—in unoccupied facilities so you can continuously and remotely monitor indoor air quality metrics, detect leaks and spills, and have insight into standby generation readiness all without needing to keep engineering personnel on-site. Technology will enable you to notify critical personnel of issues as they arise via email, phone or text. Once an issue is identified, a work order can be automatically generated so the right resources can be dispatched to the site and with full transparency. Engineers will quickly access the site and address issues before they become problematic.

Expectations in the next normalConsider contingency and scenario planning exercises to ensure your organization and your workspaces are prepared for a variety of potential unfolding scenarios. In addition, many organizations may want to develop and maintain a permanent cross-sectional emergency response team.

WELL strategy and implementation planDefine and deliver a robust well-being strategy across your workplaces. Start by assessing current gaps in your wellness-related building designs and operating practices, then identify and implement new health and wellness opportunities.

Enhanced janitorial standardsEstablish enhanced cleaning protocols for your space—with a focus on high-traffic and high-touch common areas—designed to prevent the spread of germs and help your employees feel at ease. Identify the right scope and frequency of cleaning to suit your specific needs and ensure you have a decontamination plan in place, to guard against the spread of future outbreaks.

For more information, contact:Talk to a JLL professional

Contact us to learn how we can help navigate (re)entry to ensure your your workplace, your assets and your people are ready for the next normal.

+1 (224) 788-0821

Disclaimer ©2020 Jones Lang LaSalle IP, Inc. All rights reserved. All information contained herein is from sources deemed reliable; however, no representa-tion, warranty or guarantee is made to the accuracy thereof or results. The information is created to reduce but not eliminate the risks of spread-ing infectious disease and viruses. There is no guarantee that implementing the suggestions will decrease or eliminate the risks of spreading infectious disease and viruses. The information is merely a suggestion and should be implemented at the sole discretion of each individual .

Preparing for (re)entry into what will be the“next normal” at your place of business is an overwhelming task—and there are numerous decisions that you need to make along the way. Helping our clients through challenges and uncertainty is core to our commitment to shaping a better world. We can help you create and execute a plan that works for your unique needs.

Please reach out to learn more about how we can support you on your (re)entry journey.

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COVID-19 re-entryleadership primer

© 2020 Jones Lang LaSalle IP, Inc. All rights reserved. 2

Recommended plan considerations

Require minimum centralized standards to be met for reopening with local leadership implementation at appropriate times for each market

Bring employees back in phases consistent with business priorities, government mandates and employment laws

Ensure building/landlord preparedness and coordination in each location

Implement standardized office density and social distancing practices and, if necessary, appropriate health-check protocols

Provide returning employees with safety supplies and increased cleaning


decisioning process

*** Re-entry into offices only after Government / Regulatory Authority Approval AND Executive Approval ***’

• Government /RegulatoryReopening Approval

• Gates 1 and 2,regulatory approval z

• Office leader develops re-entryplan with CRE using guidelinesand building management

• Gates 3 to 6, buildingramp-up and safetycompliance

• Review individual site plan• Confirm building ramp-up

and other applicableconsiderations from re-entryguidelines have been met

• Present to Regional CEOand CHRO

(CEO and CHRO)

Only after Executive Approval, may an individual site consider reopening

Government / Regulatory

AuthorityPlan

Development CRE ReviewExecutive Approval

Committee


Key pillars to

Navigating the next normal

• Objective re-entry triggers• Stagger return to office• New behaviors• Office reconfigurations• Spatial distancing strategies

• Focus on wellness• Visitor protocols• PPE & other health products• Employee health screening

• Communications• Building technical readiness• Regular enhanced cleaning routines• Expectations in the next normal

space property & workplaceoperationshealth & wellness


space

Gate Description ApprovalGate-1:Government Reopening Mandate Government reopening mandate (State/Local/Federal) - businesses permitted to return to their offices Regulatory

Gate-2: Government Occupancy Mandate Government occupancy mandate re-sizing of group gatherings, limitations on public transportation, social density standards, etc. Regulatory

Gate-3: Building Occupancy Compliance Building occupancy compliance, including insurance requirements and certificates of occupancy CRE, CHRO

Gate-4: Building Safety and Cleaning Compliance Building safety and cleaning compliance and confirmation with minimum building standards CRE, CHRO

Gate-5: Building Supplies Confirmed Building supplies confirmed, including specialized supplies for COVID-19 prevention CRE, CHRO

Gate-6: Return to Work Personnel Confirmed

• Density, including the number of people who can return to work based on building access and elevatorlimitations

• Business decisions regarding:- Who must return to work,- Who can get to work (availability of available transportation), and- Potential accommodations for family and transportation issues.

See Health & Wellness, slide 8

Local leadership, CHRO

Government Reopening Mandate

Government Occupancy Mandate

Building Occupancy Compliance

Building Safety and Cleaning Compliance

Building Supplies Confirmed

Return to Work Personnel Confirmed

Overriding considerations:• Objective standards with central process and decision

making regarding opening – and potential re-closing• Offices can reopen only after Government / Regulatory Authority

Approval AND Executive Approval

• Changes to process must be approved by CEO and CHRO• Office leader to work with CRE and propose re-entry to Regional

CRE lead, who will confirm achievement of gates and present to CEO andCHRO for approval, using attached template.Decision-making outline provided in the previous slide


space

Potential Triggers For Re-Closure

• Regulatory• Lack of required hygiene consumables, i.e., hand sanitizer, soap, hand towels• Lack of appropriate cleaning materials results in inability to properly clean the space• Landlord does not comply with minimum safety and cleaning standards• Positive test in space (temporary until space cleaned)

Designated local officer leader has authority to close the office.

Must complete closing template and submit to Regional CRE and CHRO within 24 hours.

Execute mothballing process to fully or partially close spaces/facilities, as required following safety and insurance protocols.


Phase Description Approval

Phase 1~ 5-20%

Priority entry where job cannot be performed remotely or essential job functions substantially more productive in the office (determined by business line leader and managers, in collaboration with HR).

Office leader, with manager input, based on criteria established by HRRotate leadership attendance.

Set staggered work times to facilitate entry and exit to space as required.

Accommodations for people unable or unwilling to return to office based on personal situation (health, health of occupants in house, child arrangements, fear).

Business leader (must be consistent with HR protocols)

Phase 1 size driven by building access and occupancy limits. Shifts not anticipated due to small number of people in Phase 1.- Consistent with law and HR considerations, local leader has authority to add additional employees to Phase 1

consistent with density requirements and fairness considerations, and has authority to send people home.

MD or office lead, with CRE and HR

No air travel. No overnight travel.

CEO or CHRO, in connection with local office leader, approves movement from Phase 1 to Phase 2 to Phase 3

Phase 2~ 20-50%

Shifts based on guidance by government and health authorities, building occupancy limitations and business requirements.

Organize shifts to ensure maximum coverage at required times while not overburdening the office space.

Essential air travel only, as approved by business leader. Overnight travel permitted.

Phase 3

Full reopening in compliance with government limitations based on social distancing, with heightened safety and cleaning standards.

Continued increased remote working.

Travel consistent with revised corporate guidelines.

health and wellness


property and workplace operations

Space Type Description

Landlord BuildingThe building in which the office is located must operate consistent with minimum operational standards confirmed by government requirements and health and safety guidelines

The building is safe and equipped for activation, including statutory maintenance, testing of functional systems (HVAC, elevator, etc.),minimum cleaning standards

Our Space Through Phase 1, no 3rd party visitors to offices, except suppliers providing services for the office.

Density, floor plans, furniture configuration, conference room capacity, signage, etc. for each office will be determined consistent with government guidance and the site plan developed by occupancy planning in coordination with CRE and local leadership.

Health-check protocols and process to be consistent with government requirements and health and safety guidance, including temperature checking and testing. Some health check materials have long lead times and should be ordered as soon as determined.

PPE: Facial coverings to be required will be bulk-ordered and stocked at each office, with each returning employee to receive two cloth masks• Gloves should be bulk-ordered and stocked at each office for use as required• Space cleaning supplies and protocols to be confirmed by property and facility management teams• Inventory of cleaning supplies to ensure long lead-time items are available


Estimated timeline and critical actions*

* Timeline may be accelerated as appropriate

Governance

Program Management

Communication

Target Reopening Date:

• Secure order of long lead-time items

• Confirm with key suppliersability to resume services

• Communicate return plan tooffice population

• Identify Phase 1 employees• Communicate return plan,

with Phase 1 employeesidentified

• Confirm health checkrequirements

• Confirm building / officeaccess requirements andimpact on return of Phase 1employees

• Ensure office is safe forreopening

• Ensure office is equipped forreopening

• Visual cues in place• Social distancing and seating

/ floor plan in place

Earliest date that re-entry criteria are satisfied

T-Minus4 Weeks

T-Minus3 Weeks

T-Minus2 Weeks

T-Minus1 Week


AppendixRe-entry guidelines summary

Prerequisites and policy items


Governance and AuthorityObjective reopening triggers as authorized by government, local authorities, landlord and central governance committee.

Business Continuity PlanConfirm statutory compliance work completed during the time the office was vacant (elevator, fire, air quality, etc.), and contingency plans in place if reopening fails.

Human Resources & LegalEstablish protocols regarding voluntary vs. mandatory return to work (including policy for at-risk employees)Ensure remote work guidelines support sustained remote workingConfirm health check protocols for employees and visitors (align with landlord)Establish policy to track infections and legal compliance

Workplace / OccupancyEnable social distancing through floor and seating plans, limiting seating in shared spaces, providing visual cues, establishing workplace etiquette, updating policy to address workspace reconfiguration requests

FacilitiesEstablish guidelines for safe contact with shared office materials, such as kitchen materials, printing and office materials.

General ConsiderationsEvaluate risk level, external / community factors (public transit, amenities), facility readiness, employee experience.

Pilot Sites (at appropriate times)Consider phasing new site openings across geographies starting with lower risk markets (from operational & financial perspective), to test out new protocols, safety measures and communications.

Phased re-entry

12© 2020 Jones Lang LaSalle IP, Inc. All rights reserved.

Phase 1: Preliminary GroupIdentify small group of employees, without creating preferential treatment (jobs can only be done in the office, key leadership), and considering office access restrictions, stagger schedules to reduce access demands and allow off-peak travel.

Phase 2: Majority Return in Shifts Evaluate shift models, consider out-of-office travel restrictions, restrict visitors and group meetings, determine whether to use health checks for employees and/or visitors, provide suitable layout to maintain social distancing.

Phase 3: Everyone ReturnsExpanded remote working considerations, establish rules for employees who do not want to return to the building, ensure standards in place and followed to restrict symptomatic people. Prepare response plan in case of resurgence.

Communications

13

Change Management PlanTraining to help employees and managers with new ways of working, expectations and new experience models.

Communications ProtocolsSet clear roles and responsibilities for communicating new policies (e.g., created centrally, cascaded locally), use multiple communication forms.

Employee Communications• Prepare clear communication regarding re-

entry plan, FAQs regarding expectations andvarious scenario planning

• Create sense of security• Emphasis on safe hygiene• Provide feedback forum and guidelines

regarding how to report discomfortabout co-workers.

© 2020 Jones Lang LaSalle IP, Inc. All rights reserved.

3rd Party CommunicationsDevelop communications regarding who, when and under what circumstances we accept visitors to the office.

Facility preparation

14

Office is Safe • Maintenance activities have been completed• Functional tests undertaken on key equipment• Confirm with landlord that building is ready for

safe occupancy• Confirm enhanced cleaning routines and deep

cleaning protocols

Office is Equipped• Essential items have been restocked and

centralized to avoid hoarding• Confirm whether health check equipment

required and what PPE will be provided• Restocking of all soap, towels, wipes, sanitizers• Determine advance ordering requirements for

long lead-time items• Consider care package upon return.


Ancillary Support Functions Ready• Confirm amenities and services to be provided

to limit out-of-space movement and to maintainsocial distancing

• Confirm re-engagement of vendors and ability toreopen

• Provide additional services to make up for lackof external food options, such as hot and colddrinks, basic snacks, food boxes, encouragebringing food from home (and impact onrefrigerator space, microwave and toaster use,eating spaces)

Tracking and regular review

15

Tracking Protocols for Partial ReopeningReview employee access and space usage to ensure compliance with reopening guidance.

Alignment with Government Authority GuidanceCalibrate planning to follow guidance regarding social distancing and any changes in required measures such as PPE, temperature or other health checks.

Tracking and Reporting CasesEnsure alignment with landlord and HR regarding tracking and reporting any identified positive case of COVID-19.


16© 2020 Jones Lang LaSalle IP, Inc. All rights reserved.

© 2020 Jones Lang LaSalle IP, Inc. All rights reserved. This presentation has been prepared solely for informational purposes. The presentation is confidential and may not be reproduced. The contents of this presentation are not to be construed as legal, accounting, business or tax advice.About JLL:JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries and a global workforce of more than 93,000 as of December 31, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.The information contained herein is proprietary and confidential and may contain commercial or financial information, trade secrets and/or intellectual property of JLL and/or its affiliates. Although the information used in this presentation was taken from sources believed to be reliable, there is no representation, warranty or endorsement (expressed or implied) made as to the accuracy, reliability, adequacy or completeness of any information or analysis contained herein. JLL expressly disclaims any and all liability that may be based on such information, errors therein or omissions there from.Certain information in this presentation constitutes forward-looking statements. Due to various risks, uncertainties and assumptions made in our analysis, actual events or results or the actual performance of the types of financing and values covered by this presentation may differ materially from those described. The information herein reflects our current views only, are subject to change, and are not intended to be promissory or relied upon.The outbreak of the COVID-19 virus (novel coronavirus) since the end of January 2020 has resulted in market uncertainty and volatility. While the economic impact of a contagion disease generally arises from the uncertainty and loss of consumer confidence, its impact on real estate values is unknown at this stage. Given the prevailing domestic and global uncertainty arising from the Coronavirus, we recommend that the intended users of this report regularly seek our guidance.

A holistic approach to re-entering your workspacePrepare your workspace and your people to safely and efficiently resume operations.

Click into each service to learn more.

Employee & visitor screening

Visitor screening servicesTake extra safety precautions when welcoming employees and visitors to your sites

• Administer additional on-site health and safety screenings• Clearly communicate health requirements for entry to your

facilities• Document your visitors’ travel histories and the presence

of COVID-19 symptoms or other known illnesses prior to entry

Temperature screening Help support your needs to provide temperature screening services

• Identify the right partners • Install your selected equipment • Monitor and manage the temperature screening program on an

ongoing basis

Health and wellness

Building and office operations

Building technical readiness evaluationAssess the current state of your plant and equipment to understand which systems are fully operational, in standby mode or non-operational. Have the data you need to enter new work orders and address any outstanding issues and ensure indoor air quality meets agreed upon standards.

WELL strategy & implementation planUse the WELL Portfolio framework to assess gaps in your wellness-related building designs and operating practices. Identify and implement new health and wellness initiatives (like seeking WELL Certification) to help your employees adapt to post-pandemic life.

Safety, compliance and risk inspections Inspect and test critical building systems in accordance with safety, compliance and risk requirements, including: on-site water; sewage and waste; fire, life and safety; electrical; heating and cooling; and lifts and elevators.

Energy cost control Identify and operationalize low-cost or no-cost energy savings measures which can deliver immediate savings and keep your operating expenses in check.

Engineering continuity planningEnsure your plan captures post-pandemic changes to your portfolio size and structure, operating requirements, and scenario planning needs.

Facility mothballingTemporarily close facilities that are not part of your re-entry strategy.

Remote monitoring of dark buildings Install sensors into key building systems in unoccupied facilities to continuously and remotely monitor indoor air quality metrics, detect leaks and spills and have insight into standby generation readiness.

JiLL, enhanced with COVID-19 features JLL’s AI-based enterprise digital assistant, helps simplify the workday for your onsite and remote employees. Schedule in-person meetings programmed to support social distancing, access on-demand cleaning and mask delivery services and manage contactless food deliveries. Remote employees can schedule virtual meetings, instantly access IT support, FAQs and essential employee communications.


Food service optimization Develop and deliver a Food & Beverage strategy to accommodate expected changes in employee behaviors and expectations such as:

• An increase in meals brought from home• A need for social distancing in your cafeteria

Right-size your Food & Beverage spend to suit your post-pandemic occupancy needs – helping you strike the right balance between managing costs and caring for your employees’ dining needs.

Health and wellness

Food and beverage

Preventative, reactive & decontamination cleaning For sites that have been exposed to COVID-19, complete a full decontamination cleaning, in accordance with approved cleaning guidelines and as instructed by local health authorities.

Enhanced janitorial standards Establish enhanced cleaning protocols to prevent the spread of germs and help your employees feel at ease.

• High-traffic and high-touch common areas are a key focus• Identify the right scope and frequency of cleaning to suit

your specific needs • Guard against the spread of future outbreaks by having

a decontamination plan in place


Janitorial

Well-being tookit Support your employees and their mental, physical and financial well-being with our online Well-being toolkit. Whether in the office or working form home, your employees with have a library of well-being resources at their fingertips:• A webinar series• Tips and tricks• Curated e-learning content and more

Welcome back kit Help your employees transition back to the workplace with ease with a Welcome Back Kit featuring: • A printed FAQ guide about updated protocols for social

distancing, respiratory etiquette and other new workspace norms• Post-pandemic essentials like hand sanitizers, disinfecting wipes,

and masks

Experience ambassadors Anticipate your employees’ needs and help them re-engage with your on-site community as they return to work, with support from a team of Experience Ambassadors:• First friendly faces to greet employees on their first day back• Help employees adjust to their new workspace norms and social

distancing protocols• Fast, reliable resource to address employee questions and provide support

and community engagement for your at-home employees

Mobility ambassadorsSupport and engage your employees, even as they work remotely. Mobility Ambassadors help ease the adjustment to virtual workstyles, by: • Anticipating employees’ needs• Helping employees connect seamlessly to resources• Building engagement through targeted programming

Progressive workstyle support Put the learnings from your COVID-19 remote work response into practice, by modifying your approach to progressive workstyles. Consider which workplace protocols and guidelines you should fine-tune to support your post-pandemic needs, whether it’s reallocating unassigned seats to essential workers upon re-entry, establishing rotational staffing shifts, or beyond.

Health and wellnessEmployee health and wellness

Re-entry strategy & implementation plan Develop an integrated, holistic re-entry strategy that’s tailored to the needs of your workspace and your workforce.

Social distancing occupancy strategy & enablement Adjust your space’s capacity, seating plan and layout based on social distancing guidelines. Create rotational schedules for critical employees in each re-entry wave, and make sure your employees are clear on what’s expected of them by communicating new workplace protocols.

Utilize project delivery services Utilize project, program and relocation management services to help with employee moves, adds, changes and workplace reconfigurations.

Workplace foot traffic management & wayfinding Use signage to help your employees seamlessly navigate your space according to social distancing guidelines, mitigating the risk of non-compliance.

Flexible space risk advisoryQuickly assess opportunities and risks within your flexible space portfolio.

Attendance monitoring & self-reportingLeverage readily available data sources (such as badge access data and daily show-up rates) to ensure that you’re not exceeding your post-pandemic capacity. Engage your employees to self-report social distancing breaches.

Workspace, meeting & collaboration space managementCoordinate the employee re-entry process using our web-based COVID-19 reservation management system to designate seats as “unavailable,” rotate available seats and block out conference rooms after meetings end to refresh the space before the next session.

SpaceSpace guidelines and adjustments

Amended mail services Reliable and safe receipt and delivery of mail and parcels - enabling critical business functions to continue to operate.

Digital mail lockers Evolve your mail services to enable your shifting onsite workforce• Mail and packages are checked-in as they’re received and

placed into a locker• Recipients are notified via email and can pick-up mail and

packages at their convenience – with the peace of mind their items are safely secured until then


Mail services

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