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    2008 Prentice Hall, Inc. 161

    Operat ionsManagement

    Chapter 16J IT and Lean

    Operat ions

    PowerPoint p resentat ion to accompany

    Heizer/Render

    Pr inciples o f Operat ions Management, 7e

    Operations Management, 9e

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    Toyo ta Moto r Corporat ion

    Largest vehic le manu facturer in the

    world w ith annual sales o f over 9

    m i l lion vehic les

    Success due to two techn iques, JIT

    and TPS

    Cont inual problem solv ing is central

    to JIT Elim inating excess inventory makes

    problems immediately evident

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    Toyo ta Moto r Corporat ion

    Central to TPS is a cont inuing effort

    to produce products under ideal

    condi t ions

    Respect for peop le is fundamental

    Small bui ld ing bu t high levels o f

    product ion

    Subassembl ies are trans ferred to theassembly l ine on a JIT basis

    High qual ity and low assemb ly t ime

    per vehicle

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    Jus t-In -Time, TPS, and

    Lean Operat ions JIT is a ph i losophy of con t inuous and

    forced prob lem solv ing v ia a focus on

    throughput and reduced inventory

    TPS emphasizes cont inuous

    improvement, respect for peop le, and

    standard wo rk p ract ices

    Lean p roduct ion suppl ies the

    cus tomer w i th thei r exact wants when

    the customer wants i t wi thou t waste

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    Jus t-In -Time, TPS, and

    Lean Operat ions JIT emphasizes fo rced problem

    solv ing

    TPS emphasizes emp loyee

    learning and empowerment in an

    assembly-l ine env ironment

    Lean operat ions emphasize

    understand ing the customer

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    Elim inate Waste

    Waste is any thing that does not

    add value from the customer point

    of v iew Storage, inspect ion , delay, wait ing

    in queues, and defect ive produc ts

    do not add value and are 100%

    waste

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    Ohnos Seven Wastes

    Overproduct ion

    Queues

    Transportat ion

    Inventory

    Mot ion

    Overprocessing

    Defect ive products

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    Elim inate Waste

    Other resources such as energy,

    water, and air are of ten wasted

    Eff icient, ethical, and social lyrespons ib le product ion m inim izes

    inputs , reduces waste

    Traditional housekeeping hasbeen expanded to the 5 Ss

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    The 5 Ss

    Sort/segregatewhen in doub t ,throw i t ou t

    Simpl i fy/straightenmethods

    analysis too ls Shine/sweepc lean dai ly

    Standardizeremove var iat ions

    f rom processes Sustain/self-discipl inereview work

    and recogn ize progress

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    The 5 Ss

    Sort/segregatewhen in doub t ,throw i t ou t

    Simpl i fy/straightenmethods

    analysis too ls Shine/sweepc lean dai ly

    Standardizeremove var iat ions

    f rom processes Sustain/self-discipl inereview work

    and recogn ize progress

    Two add i t ional Ss

    Safetybu i ld in good p ract ices

    Support /maintenanceredu cevar iabi l i ty and unplanned

    downt ime

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    Remove Variab i l ity

    JIT systems requ ire managers to

    reduce var iabi l i ty caused by both

    internal and external facto rs

    Variab i l i ty is any deviat ion from the

    opt imum process

    Invento ry hides var iabi l i ty

    Less var iabi l i ty resul ts in less

    waste

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    Sources o f Variab i li ty

    1. Incomplete or inaccurate draw ings

    or speci f ications

    2. Poor product ion processesresu l t ing in inco rrect quant i t ies,

    late, or non-conform ing uni ts

    3. Unknown cus tomer demands

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    Sources o f Variab i li ty

    1. Incomplete or inaccurate draw ings

    or speci f ications

    2. Poor product ion processesresu l t ing in inco rrect quant i t ies,

    late, or non-conform ing uni ts

    3. Unknown cus tomer demands

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    Jus t-In -Time (J IT)

    Powerfu l st rategy for improv ing operat ions

    Materials arr ive where theyare needed when they are

    needed

    Ident ify ing prob lems anddr iv ing out waste reducescosts and variabi l ity and

    improves throughput Requ ires a meaning fulbuyer-supp l ier relat ionship

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    J IT and Competi t iveAdvantage

    Figure 16.1

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    J IT and Competi t iveAdvantage

    Figure 16.1

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    J IT Partnersh ips

    JIT partnerships exist when a

    supp l ier and purchaser work

    together to remove waste and dr ive

    down cos ts

    Four goals o f JIT partnersh ips are:

    Removal of unnecessary act iv i t ies

    Removal of in-plant inventory

    Removal of in-transi t inventory

    Improved qual ity and reliabi l i ty

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    J IT Partnersh ips

    Figure 16.2

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    Concerns o f Supp l iers

    Diversi f icat iont ies to on ly one custom erincreases r isk

    Schedul ingdont believe customers can

    create a smoo th schedu le Changessho rt lead t imes mean

    eng ineer ing o r speci f icat ion changes can

    create problems

    Qualityl im i ted by capi tal budgets,processes, or techno logy

    Lo t sizessmall lot s izes may trans fer

    costs to supp l iers

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    Inventory

    Invento ry is at the m inimum level

    necessary to keep operat ions running

    JIT Inventory TacticsUse a pu l l sys tem to move inventory

    Reduce lot s izes

    Develop jus t-in-t ime delivery sys tems with suppl iers

    Del iver direct ly to point o f usePerform to schedule

    Reduce setup t ime

    Use group techno logyTable 16.2

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    Reduce Variab i l i ty

    Inventory level

    Processdownt ime

    Scrap

    Setupt ime

    Late deliveries

    Qual i typroblems

    Figure 16.3

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    J IT Schedu l ing

    Schedules must be commun icated

    inside and ou tside the organizat ion

    Level schedu les Process frequent smal l batches

    Freezing th e schedu le helps

    stabi l i ty

    Kanban

    Signals used in a pul l system

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    Table 16.3

    Better schedul ing improves performance

    JIT Schedu l ing Tactics

    Commun icate schedules to supp l iers

    Make level schedules

    Freeze part o f the schedule

    Perform to schedule

    Seek one-piece-make and one-piece move

    El iminate waste

    Produce in smal l lots

    Use kanbans

    Make each operat ion p roduce a perfect part

    J IT Schedu l ing

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    Kanban

    Kanban is the Japanese word for card

    The card is an autho r izat ion for the next

    container of mater ial to be produced

    A sequence of kanbans

    pul ls m ater ial through

    the process

    Many di f ferent sorts ofs ignals are used, bu t

    the sys tem is st i l l called

    a kanban

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    Kanban

    1. User removes a

    standard sized

    container

    2. Signal is seen by

    the produc ing

    department as

    author izat ion to

    replenish

    Part numbers

    mark locat ion

    Signal markeron boxes

    Figure 16.8

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    Kanban

    Figure 16.9

    Work

    cel l

    RawMaterialSuppl ier

    Kanban

    PurchasedParts

    Suppl ier

    Sub-assembly

    Ship

    Kanban

    Kanban

    Kanban

    Kanban

    Finishedgoods

    Customerorder

    Finalassembly

    Kanban

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    More Kanban

    When the producer and user are no t in

    visual contact , a card can be used

    When the producer and user are in visual

    con tact , a light o r f lag o r emp ty spot onthe f loor may be adequate

    Since several

    components may

    be required,several d if feren t

    kanban techn iques

    may be employed

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    More Kanban

    Usual ly each card contro ls a speci f ic

    quant i ty or parts

    Mult ip le card sys tems may be used i f

    there are several components or

    di f ferent lot s izes

    In an MRP system , the schedu le can

    be though t of as a bu i ld author izationand the kanban a type of pu l l system

    that ini t iates actual produc t ion

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    More Kanban

    Kanban cards p rov ide a di rect contro l

    and l im i t on the amount of work- in-

    pro cess between cel ls

    If there is an immediate sto rage area, a

    two-card system can be used wi th one

    card circu lat ing between the user and

    sto rage area and the other between the

    storage area and the producer

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    Advantages of Kanban

    Al low on ly l im i ted amount o f faul ty or

    delayed material

    Problems are immediately evident Puts downward pressure on bad

    aspects of inventory

    Standardized containers reduce

    weigh t , disposal costs, wasted space,

    and labo r

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    Toyota Produc t ion Sys tem

    Cont inuous improvement

    Bu i ld an o rganizat ional cu lture and value

    sys tem that stresses improvement of all

    processes

    Part of everyones job

    Respect for people

    People are treated as

    know ledge wo rkers Engage mental and

    phys ical capabi l i t ies

    Empower employees

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    Toyota Produc t ion Sys tem

    Standard work p ract ice

    Work shal l be completely speci f ied as to

    con tent, sequence, t iming , and outc ome

    Internal and external cus tom er-supp l iercon nect ion are direct

    Product and serv ice flows must be simple

    and direct

    Any improv ement must be made inacco rdance with the scient i f ic method at the

    lowest poss ib le level of the organizat ion

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    Lean Operat ions

    Differen t from JIT in that i t is

    externally focu sed on the customer

    Star ts w i th understand ing what thecus tomer wants

    Optim ize the ent i re pro cess from

    the customers perspective

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    Bu i ld ing a Lean Organizat ion

    Trans i t ioning to a lean system can

    be d i ff icul t

    Lean sys tems tend to have thefo l low ing at t r ibu tes

    Use JIT techn iques

    Bu i ld s ystems that help emp loyeesproduce perfect parts

    Reduce space requ irements

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    Bu i ld ing a Lean Organizat ion

    Develop partnerships w ith

    suppl iers

    Educate supp l iers

    Elim inate al l bu t value-added

    act iv i t ies

    Develop employees

    Make jobs chal lenging

    Bu i ld wo rker f lex ibi l i ty