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Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask • Do you understand the medium? • Do you understand technologies? • Do you understand your users? • Do you have commitment?

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Page 1: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop1 © 2005 Imran Hussain | UMT

Questions to Ask

• Do you understand the medium?• Do you understand technologies?• Do you understand your users?• Do you have commitment?

Page 2: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop2 © 2005 Imran Hussain | UMT

The Nature of the Web

• It’s a BLACK HOLE

• It’s like no medium ever before

• It’s a super medium

Page 3: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop3 © 2005 Imran Hussain | UMT

Understanding Users

Good experience

Bad experience

FrustrationResentmentAnger

SatisfactionHappinessElation

Page 4: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop4 © 2005 Imran Hussain | UMT

Technologies, Environments, Platforms

• The Web• PDA’s• Mobile Phones/Wireless• Kiosks

Page 5: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop5 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

Page 6: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop6 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 7: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop7 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 8: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop8 © 2005 Imran Hussain | UMT

Process and Lifecycle Model

• Iterative

• Incremental

• Evaluation – the heart

Page 9: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop9 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 10: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop10 © 2005 Imran Hussain | UMT

Page 11: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop11 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 12: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop12 © 2005 Imran Hussain | UMT

Page 13: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop13 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 14: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop14 © 2005 Imran Hussain | UMT

Page 15: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop15 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 16: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop16 © 2005 Imran Hussain | UMT

Page 17: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop17 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 18: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop18 © 2005 Imran Hussain | UMT

Page 19: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop19 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 20: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop20 © 2005 Imran Hussain | UMT

Page 21: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop21 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 22: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop22 © 2005 Imran Hussain | UMT

Page 23: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop23 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 24: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop24 © 2005 Imran Hussain | UMT

Page 25: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop25 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 26: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop26 © 2005 Imran Hussain | UMT

Page 27: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop27 © 2005 Imran Hussain | UMT

Conceptual Framework for Developing User Experience

Web as software interface Web as hypertext system

Task-oriented Information-oriented

strategy

scope

structure

skeleton

surface

Page 28: Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your

Web Usability Workshop28 © 2005 Imran Hussain | UMT


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