1.02 understand effective communication understand...journal prompt #1 how do you communicate? •do...
TRANSCRIPT
1.02
Understand
effective
communication
Journal Prompt #1
How do you communicate?
• Do you like to talk?
• Are you a good listener?
• What makes you a good listener?
• Why do healthcare professionals have to
have good communication skills?
1.02 Understand effective communication 2
Types of Communication:
Verbal and Non-Verbal
1.02 Understand effective communication 3
Non-
Verbal
Verbal
Communication
Types of Communication:
Verbal and Non-Verbal
Spoken/Oral
1.02 Understand effective communication 4
Non-
Verbal
Verbal
Communication
Types of Communication:
Verbal and Non-Verbal
Written Spoken/Oral
1.02 Understand effective communication 5
Non-
Verbal
Verbal
Communication
Types of Communication:
Verbal and Non-Verbal
Written Spoken/Oral
Tone of voice
1.02 Understand effective communication 6
Non-
Verbal
Verbal
Communication
Types of Communication:
Verbal and Non-Verbal
Written Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication 7
Non-
Verbal
Verbal
Communication
Types of Communication:
Verbal and Non-Verbal
Gestures
Written Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication 8
Non-
Verbal
Verbal
Communication
Types of Communication:
Verbal and Non-Verbal
Touch
Gestures
Written Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication 9
Non-
Verbal
Verbal
Communication
Types of Communication:
Verbal and Non-Verbal
Body Language
Touch
Gestures
Written Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication 10
Non-
Verbal
Verbal
Communication
Types of Communication:
Verbal and Non-Verbal
Body Language
Touch
Gestures
Written Spoken/Oral
Tone of voice
Facial
expressions
Vocabulary
1.02 Understand effective communication 11
Non-
Verbal
Verbal
Communication
Types of Communication:
Verbal and Non-Verbal
Body Language
Touch
Gestures
Written Spoken/Oral
Tone of voice
Facial
expressions
Eye Contact
Vocabulary
1.02 Understand effective communication 12
Non-
Verbal
Verbal
Communication
The
Communication Model
1.02 Understand effective communication 13
Sender
The
Communication Model
1.02 Understand effective communication 14
Sender Message
The
Communication Model
1.02 Understand effective communication 15
Sender Message Receiver
The
Communication Model
1.02 Understand effective communication 16
Sender Message Receiver
Feedback
The
Communication Model
1.02 Understand effective communication 17
Communication Process
Engagement
Understanding
Education
Sense of Partnership
1.02 Understand effective communication 18
Communication Process
Engagement
Connection between
the healthcare
professional and the
patient
Develops partnership
1.02 Understand effective communication 19
Communication Process
Engagement:
Effective Communication
Strategies
Introduce yourself
Allow the patient to talk
without interruption
1.02 Understand effective communication 20
Communication Process
Understanding
Healthcare professional makes the patient feel accepted
Healthcare professional empathizes with the patient
1.02 Understand effective communication 21
Communication Process
Understanding:
Effective Communication
Strategies
Allow patient to share
thoughts and feelings
Share anecdotes to create
a bond
1.02 Understand effective communication 22
Communication Process
Education
To increase the
patient’s knowledge of
their illness
Minimizes anxiety
1.02 Understand effective communication 23
Communication Process Education:
Effective Communication
Strategies
Use language the patient
understands
Make sure all patient’s
questions are addressed
1.02 Understand effective communication 24
Communication Process
Sense of Partnership
Healthcare professional and
patient work together
regarding their problem
and treatment plan
1.02 Understand effective communication 25
Communication Process
Sense of Partnership
Effective Communication
Strategies
Avoid critical questioning
Use active listening
1.02 Understand effective communication 26
Communication Process
Active Listening
Need good listening skills
Show interest
Pay attention
Hear the message
Do not interrupt
1.02 Understand effective communication 27
Communication Process
Active Listening
Reflection
Restatement
Clarification
1.02 Understand effective communication 28
Communication Process
Active Listening
Reflection
Careful thought
Restatement
Rewording
Summarizing
Clarification
Explaining
1.02 Understand effective communication 29