wbs 29.13.10 overview, part 1 - veidan.co.il€¦ · recurring meetings: pre-wbs 29.11 scheduled...
TRANSCRIPT
WBS 29.13.10 Overview, Part 1
Lexi Kiser – WebEx Partner Technical Trainer
April 2015
Cisco WebEx Partner Technical Training
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Part 1 Part 2 Part 3 Website: UI Updates
Start/Join Changes
In-Meeting Changes
Recurring Meeting Enhancements
Personal Room for MC
Resources and Escalation Process
Training Center
Event Center
Recording & Playback
Site Admin
Known Issues and Compatibility
Productivity Tools:
• Schedule in Outlook
• Schedule On Behalf
• New Updates
• Mac-Only Changes
• Common Issues
Mobility
• Supported Platforms
• Where to Find Apps
• Feature Matrix
• Scheduling
• In-app Problem Reports
• Resources
Summary of Topics Covered
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Website: UI Updates
Start/Join Changes
In-Meeting Changes
Recurring Meeting Enhancements
Personal Room for MC
Resources and Escalation Process
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Website: UI Updates
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New Look & Feel: Update Pages
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New Look & Feel: Transitional Pages
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Existing Branding Is Preserved Header: Existing branded color, tab color and logos will remain
Content Area: Existing link colors and fonts will remain
Left Navigation: Existing branded background and link color will remain
Page Footer: Existing Terms of Service and Privacy Statement will remain
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One-Click renamed to “Meet Now”
Profile & Preferences
Calendar Consolidation
Scheduler Changes
Page Refresh and Accessibility
• Look & feel is updated to the latest Cisco UI Standards
• Accessible (US WCAG 2.0 Standards)
Example:
Keyboard navigation
Screen reader support
High Contrast
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My WebEx: Profile and Preferences Pre-WBS 29.11
My WebEx
My Profile Productivity Tools
Setup Personal
Conferencing
Post-WBS 29.11 My WebEx
Preferences My Profile
Optimized to Core Profile Attributes
Rest of Settings
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Comparing “My WebEx” (Old and New UI)
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Calendar Consolidation
“Register” option removed
“Home” tab only has “Join by Number” option
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Scheduler
You can now schedule meetings down to 5 minute increments!
Removed the “Request that attendees verify rich media players before joining meeting” option on the “Invite Attendees” step of the Advanced
Scheduler. (This functionality is obsolete.)
Removed “rich media verification” option
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Meeting Registration Option Change
Unlike EC, a meeting without a password cannot enforce “Require Attendee Registration”
This check box will be disabled if meeting does not have password
Productivity Tools
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Specific “New User Reference” pages for individual service types
MC: http://www.webex.com/support/getting-started.html#mc
TC: http://www.webex.com/support/getting-started.html#tc
EC: http://www.webex.com/support/getting-started.html#ec
SC: http://www.webex.com/support/getting-started.html#sc
New User Reference Page Update
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New Sites Will Have a 16 to 22 Digit “Partner ID”
Partner ID must meet the following minimum requirements when they are created or changed:
• At least 16 alphanumeric characters in length
• Contain at least 1 uppercase letter (A-Z)
• Contain at least 1 lower case letter (A-Z)
• Contain at least 1 number (0-9)
Impact of this change:
• Existing sites: No impact, unless the customer/partner requests to upgrade their Partner ID (PID).
• New sites: By default, new sites will adopt the new rule and be provisioned with the new Partner ID format. The partner/customer will have the option to specify their desired combination, as long as it is unique in the system, and adheres to the strength policy above.
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Start/Join Changes
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A Faster and Cleaner Join Experience
Join Meetings Faster
Reduced connection time
Optimized APIs
Up to *30% faster
* Speed depends on network and computer speed
Clean Experience
Shows the meeting window faster
Simple join pages
Removed connection pop ups
Loading status cleanly presented in the meeting
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The “join” page will refresh automatically
Prior to the meeting join time, there will be persistent message on the grey join button:
"When it's time to join your meeting, join here"
Meeting Join Page: Changes
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If “Join Before Host” is Turned On for Attendees
A countdown timer appears 30 minutes prior to when attendees are allowed to join (NOT the meeting’s scheduled start time)
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If “Join Before Host” is Turned Off for Attendees
Once it hits the scheduled start time, a message will tell the user the meeting will start once the Host joins the meeting. Once the host starts the meeting, the “Join” button will turn green.
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Chrome Installation Page and Join/Start Updates
Beginning with Chrome 32, NPAPI plugins are disabled by default
• WebEx plugin is affected
• Java plugin is affected
The Join/Start & Install pages have been updated to not use Java and instead give customers instructions on how to enable the plugin
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Google Chrome Extension
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https://support.webex.com/webex/meetings/en_US/chrome-firefox-join-faq.htm
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IE: Reduce Unnecessary Java Joins
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Start/Join Flow: MC and EC (Windows)
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Start/Join Flow: Everything Else
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In-Meeting Changes
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MC Client: Windows and Mac
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Content View Options
• MC (Win/Mac) and EC (Win)
Video Enhancements
• MC (Win/Mac) and EC (Win)
New Option: “Anyone Can Share”
Improved Accessibility
Additional Changes
• Improved Audio Codec
• New Terminology
• SSL Tooltip
• Vertical Annotation Bar (Mac)
Client UI Changes
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Share Desktop is now “Share Screen”
Audio Conference is now “Audio Connection”
New Terminology: Meeting Center & Event Center
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Enabled by default in Super Admin
Can be turned off in:
• Super Admin
• Site Admin
• In Meeting
“Share” button enabled on quick start tab, share menu, and floating icon tray for all participants
When participant clicks on “Share” they will get a warning message if someone else is sharing
“Make Me Presenter” button on participant list is removed
Anyone Can Share: MC (Win/Mac)
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“Document Loading” Indicator
Uploaded
Loading in process
Waiting to upload
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“Document Loading” Indicator (2)
Progress bar displays on “loading” tab
If uploading a single file, upload can be cancelled by clicking X on the tab
If uploading multiple files, uploads cannot be cancelled
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New icons • Zoom in
• Zoom Out
• Fit to Width (Default Option)
New Pan Tool
• Screen Sharing
• Application Sharing
Content View Options: MC(Win/Mac) and EC (Win only)
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Content viewing icons changed • “Fit to Width” is now “Fit to Viewer”
Default view is “Fit to Viewer”
Content View Updates: MC (Win/Mac) & EC (Win only)
New icon for “Fit to Width”
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Annotation toolbar is vertical in the meeting, with new icons
Same view for Presenter and attendees
Attendee
Vertical Annotation Bar
Pop-out floats vertically when sharing in full screen
Sits vertically on the left in the meeting window
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Desktop Sharing
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Multi-Monitor Sharing Enhancements
If Presenter has multiple monitors, is doing a desktop share, and enables full screen video, then the user is prompted to: • Pause desktop sharing and switch to full-screen
video
• Move video to another monitor and continue desktop sharing
If Presenter has multiple monitors, is doing an application share, and enables full screen video, the user is prompted to: • Move video to another monitor
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New wideband audio codec for VoIP: Opus
Superior packet loss concealment, forward error correction, better noise suppression, and jitter buffer
As a result, it provides better audio quality in less ideal conditions. Much nicer experience when using audio through a computer even without headset
Windows, Mac, Linux, Android 5.1, iOS 6.0 clients
NBR is supported for VoIP-only sessions
If narrowband client joins, entire session goes narrowband: Internet Low Bitrate Codec
Wideband Audio: VoIP Improved
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New Video Control Layout Options
When one user sends video:
• Meeting window view changes to 50% video view (unless sharing)
When 2 or more people send video:
• Video panel automatically changes to thumbnail view
If camera is detected
• User will see message to send video (MC only)
Users can specify to send video by default in all meetings
• Can be changed in video settings
Video Enhancements: MC (Win/Mac) and EC (Win only)
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Video Frame Rate: Changes to Improve Experience
Frame rate for thumbnails and active video is now 15fps (from earlier 6fps)
• Provides good video experience at work, where bandwidth is usually fast.
Spinning wheel turns to error message after 5 seconds
• Spinning wheel was indication of something wrong with WebEx, while a clear message reflects bandwidth or local computer issue
Auto-recovery of video on WX-TP meetings after low bandwidth shut-off
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Lock icon at bottom right corner of meeting/event window has been removed for SSL, to avoid confusion with “Lock” feature of Personal Rooms
New tooltip: “Secure Connection with SSL” on hover over “Connected” icon
SSL Tooltip: Meeting Center & Event Center
Lock icon removed
Old View:
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Recurring Meeting Enhancements
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Recurring Meetings: Pre-WBS 29.11
Scheduled from WebEx site and Productivity Tools (Outlook)
Same “join” link and meeting number for all instances in recurrence
Meeting series represented by single line item on calendar
No option to edit/cancel a single instance
No option to create “exceptions” in meeting series
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Recurring Meetings: Post-WBS 29.11
Scheduled from WebEx site and Productivity Tools (Outlook)
Same “join” link and meeting number for all instances in recurrence
Each instance of meeting series is represented on calendar
• Each instance can be accessed individually, and has its own Meeting Detail Page (like any other standalone meeting)
Option to edit/cancel a single instance/entire series
Option to create “exceptions” in meeting series
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Exceptions: Catch Points
Example: a weekly Wednesday meeting with an exception to take place on a Tuesday
Accessible by anyone with a series invite
Users who are only invited to the exception will not have access to the rest of series
Series meeting instances share a common join link/meeting number
Users who are invited to a particular exception only, will have a different join link/meeting number which will link directly to that particular exception.
Latest version of WebEx PT Required
CMR Hybrid (WebEx-enabled Telepresence) meetings do NOT yet support creating exceptions to a meeting series.
Indicates an exception to the series
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Rules Are “Outlook Familiar”
Managing a series and exceptions follow similar rules to Outlook.
Two instances of a series cannot occur on the same day
An exception meeting cannot be moved beyond the next (or previous) instance in the series
Editing the recurrence pattern of (or cancelling) the entire series will delete any existing exception meetings
Sun Mon Tue Wed Thu Fri Sat
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Personal Room for MC
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Dedicated Personal Room for Meeting Center
Your own permanent meeting room with a permanent web address to join and start meetings faster
Always available
Set up a custom URL specific to you
Host lobby management
• Room can be locked/unlocked
• Manage attendees waiting in the lobby
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Link & meeting # do NOT change
http://sitename.webex.com/meet/userID
Example : company.webex.com/meet/joesmith
Every Meeting Center host gets one by default for free
Link never changes (unless you want it to)
Host can manage attendees via:
Lock/Unlock Room
Lobby management (attendees waiting in lobby)
Accessing My Personal Room
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Introduction to your own Personal Room
First Time Login
51 51
Your home page is now your Personal Room page
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Two Links • company.webex.com/meet/userID
Always takes user to the web page
• company.webex.com/join/userID
Allows a logged-in user to bypass the page and immediately join their personal room
• The userID portion can be changed
Rules • WebEx userID is your username by default
• Any @ symbols in the username will be removed
• In the unlikely circumstance an existing user set their URL to be a new user’s username, the new user’s URL will have a random number after their username (5 on 1st re-try, timestamp on 2nd)
How Do I Allow Hosts to Change Their Personal Room URL? http://kb.webex.com/WBX51241
Personal Room Link Details
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Only sent to brand new hosts
Contains Personal Room URL
Mobile icons on the bottom
New Welcome Email
53 53
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One-Click Meeting is Renamed “Meet Now”
Renamed to “Meet Now”
Launches your Personal Room by default
Pop up lets the user know “Meet Now” is in your Personal Room
This option can be changed
54 54
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Change your Personal Room title • Same criteria as Meeting title
Change your Personal Room link • Admin can turn this off
Preferences
55 55
If you do not want to “Meet Now” in your Personal Room, turn it off under “Meet Now” settings
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Entering a Personal Room: Host Not Present
Anyone can attempt to join a Personal Room if
they know the URL. However, they will be placed in the Lobby until the Host joins their own Personal Room.
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Entering a Locked Personal Room: Host Present
If a Host locks their PR, a notification
appears on the PR landing page.
Anyone who tries to join will be placed
in the lobby.
The Host will be instantly
notified of the person waiting in the lobby.
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Lobby Management
When not sharing, you can quickly admit one user who joined your meeting
Notification while sharing (click this message to bring up your entire Lobby)
Manage all users in your lobby at once: 1. Let them all in or one at a time 2. Right-click on a name to eject
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Remove Old Personal Room
The old “My Personal Meeting Room” feature is being replaced with the new Personal Room. If you turn off the new Personal Room, you will not see the old version.
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Site Admin: Site Level
Personal Room (PR) is separate from Collaboration Meeting Room (CMR)
• Site Admin > Site Settings > Meeting Center
• “Host PIN” only shows if they have CMR
• Turning off PR here, turns off PR for all hosts
Turned ON by default
Admin can allow users to change URL (Site Admin > Common Site Settings)
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Site Admin: Individual User Level
To turn off Personal Room (PR) for just one user, go to “Edit User List” and select a user- then uncheck “Personal Room.”
Personal Room (PR) is separate from Collaboration Meeting Room (CMR). CMR is an upgrade to allow video devices in WebEx Meeting Center meetings.
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Wording change in PR and CMR Cloud email template
Clarifies the user’s number to dial to join from video endpoint
Improved Text for Host Key/Pin
Host PIN
yoursiteurl
yoursiteurl
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Resources & Escalation Process
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Escalation Requirements
Partner case and contact info Customer’s contact info URL/domain, user name Meeting number Date and time of the issue User impact (1? Some? All?) Summary of the issue Troubleshooting steps performed Expected vs. actual results Device details
• OS version, browser, connection type
Screen shots or recordings Error messages Related emails WebEx support utility logs
• WBX 27 Trace Grabber • WBX Tracer • Network Trace Logger
Problem tool report/logs
Info Required For Cases Additional Info if Available
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WebEx SaaS Services
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Resources and Key Takeaways
Online Resources • Knowledge Base: http://kb.webex.com
• How-Do-I tutorials: http://howdoi.webex.com
• WebEx University: http://university.webex.com
• WebEx Support Utilities: http://support.webex.com
• Cisco WebEx Mobility info: http://www.webex.com/mobile
• Release Notes and Guides-to-Go: http://support.webex.com > Documentation
• External Bug Fix List http://www.cisco.com/c/en/us/products/conferencing/webex-meeting-center/index.html
Key Takeaways • Leverage the Cisco WebEx Support Team right away
• When possible, run the support utilities and include the resulting log files when escalating to Cisco WebEx Support Team
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If you have questions or comments on this presentation please email us at: [email protected]
If you have questions about a specific WebEx URL,
messenger domain or your account, please contact your Cisco WebEx PSM (Partner Service Manager)
Thank you.
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APPENDIX
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Productivity Tools PCN/TSP PIN Templates
Site Type CMR enabled for Site
CMR enabled for Host
Audio Only Meeting
WebEx Meeting
TSP Partner Audio Yes No 2 Templates 1 Template
TSP Partner Audio Yes Yes Not Available 1 Template
TSP Partner Audio No N/A 2 Templates N/A
WebEx Audio Yes No 1 Template 1 Template
WebEx Audio Yes Yes Not Available 1 Template
WebEx Audio No N/A 2 Templates N/A