meet your new webex what’s new in...

Meet your NEW WebEx What’s NEW in WBS29.8

Ron Stroh Customer Success Manager

Cisco WebEx

Cisco Confidential 2 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Client Refresh

Mac Productivity Tools

Page Refresh, Accessibility, HTML Emails

Join Pages & Flow

Join Meeting Experience

Event Center Refresh

Wideband Audio + Audio Prompts

Collaboration Meeting Rooms

Site Admin Updates

Join Meeting on Chrome

Agenda


Client Refresh


New modern skin & clean layout

New icons, fonts & colors

Consolidated controls in Quick Start

Improved icons for panels

Intuitive Audio Options

Improved Sharing Dialog

Improved Dialog for Invite/Remind

Modern, Simplified Meeting Experience Meeting and Event Center (Windows)

*Not Committed


Improved Video View

Better layout for thumbnails in Participant List

Liquid layout to change proportion of content view & video

New 50/50 view on dragging the cursor


*Not Committed


Attendee can view Desktop/Application within a tab

Minimize transitions for attendee while providing easy access to video & meeting controls

Content Share & Video size is adjustable by a simple drag


*Not Committed


Easy to access Annotation tools & other functions

Vertical Annotation bar with updated icons

Easily access View options to control viewing preference

New/Updated Annotation Tool icons

Improved dialogs

Improved Notifications


*Not Committed


New Icons in Floating Icon Tray for the Presenter as well as Attendee


*Not Committed


New option to disable Entry/Exit Audio tone at any time during the meeting (Beeps or Announce Name)

Can be turned back ON if needed

Prevents disruption in meetings when large number of participants join/leave meeting

Disable Entry/Exit audio tone in meeting Meeting Center

*Not Committed


Host role automatically transfers to another participant if Hosts leaves meeting without ending it

Allows meetings to continue when host forgets to manually assign a host before they leave the meeting

Host can leave meeting without ending it Meeting Center

*Not Committed


The presenter role automatically passes to the Host when they join, even if the first attendee has become a presenter. The only exception is if an attendee is sharing content. (Meeting Center)

Allows presenter role to automatically pass to the person who has control of the meeting

Screen Saver is disabled during content sharing (all Centers) Allows users to focus on the content without interruption

Starting with WBS29.8, sites will automatically have Chat & Notes panels ‘Minimized’ with these panels showing icons at top that users can click to open (Meeting Center & Event Center)

Default can be changed in Site Admin

Starting with WBS29.8, new sites will have ‘Participant can grab presenter role’ option enabled by default in SuperAdmin (Meeting Center)

Attendees will see ‘Make me Presenter’ button in Participant List

Other Usability enhancements

*Not Committed


Quickly schedule meetings from Outlook with MAC Productivity Tools


Go to the Support section or your site and click Downloads

As long as your OS is Mac, you’ll be guided to the downloading of Productivity Tools for Mac

Note: Productivity tools are also available with Windows

Go to your site Support section for downloading


Don’t have to input site URL

Site URL is prefilled* when you download it from your WebEx site

With just email/password, you’re in

Switching sites is easy: Sign out and input another site URL The new site URL will be remembered

Where you download it, where you are signed in

* Site-prefill can only work with Safari. Firefox and Chrome for Mac are not supported yet.


The WebEx ball icon is on the top of Mac toolbar

Easy to find and click to drop-down

Meet Now and Schedule Meeting as the major functionalities are listed at top

Click to launch instant meeting with Meet Now Get into Outlook appointment

Can send log files back to the WebEx tech support team

Convenient drop-down menu on the top toolbar


Click Meet Now to start an instant meeting

Convenient meeting scheduling with Outlook Click Schedule Meeting. A new appointment message or calendar entry appears Enter your meeting subject, date and time, and invite attendees as you normally would.

Also you can start with a normal calendar entry and add WebEx to it

Plug-in on Outlook for Mac


You can schedule different WebEx sessions by clicking Change WebEx Setting button

You can save a personal meeting template with the options you always use for quick scheduling Also you can change the options in the advanced settings

Schedule different WebEx sessions


Page Refresh, Accessibility & HTML Emails


Comparison: Old vs. New (Login) Login Page (Current)

Login Page (NEW!)

Updated Header/Top Nav

Leveraging the Cisco “Futurama” style guide

Cleaner/more modern look & feel


Meeting Calendar (“Browse Meetings”)

Time to join

Meetings that you host are “startable”

Meetings that require registration

Same functionality, new look & feel


Meeting Scheduler (Comparison)

Basic Scheduler (current look&feel)

Basic Scheduler (NEW look&feel)

No change to the design interaction of features/functionality


Advanced Scheduler No change to the design interaction of features/functionality

Advanced Scheduler (current look&feel)

Advanced Scheduler (NEW look&feel)

All of the same advanced settings


23 23

“Welcome” page renamed to “Home”

Join-by-Number now supports PMR (username)

Optimized: No clutter/unnecessary functionality


25 25

Introducing HTML Emails for Meeting Center! Example HTML Meeting Invite

Example HTML Invite Through Productivity Tools

• Optimized content, clean look & feel • Gives customers even more opportunity for customization • Customers can manage both HTML and Plain Text


26 26

Join Page (Meeting Detail Page)

Very straight-forward join flow (reduced clutter)

“Home” icon – reduced top navigation

(Logged-out state)

Joining works as it does today: enter name and email address, “Join” button becomes active when it’s time

to join


27 27

Join Page (Meeting Detail Page)

(When password protected)

Expand to show all of the meeting info, if you need it


28 28

Non-refresh pages given minimal changes for consistency


Join Meeting Experience


A Faster and Cleaner Join Experience

Join Meetings Faster Reduced connection time

Optimized APIs

Up to *30% faster

* Speed depends on network and computer speed

Clean Experience Shows the meeting window faster

Simple join pages

Removed connection pop ups

Loading status cleanly presented in the meeting


Event Center Refresh


New modern skin & clean layout


Consolidated controls in Quick Start

Improved icons for panels

Modern, Simplified Event Experience Event Center (Windows)

*Not Committed


Q & A update

Answered questions in blue

Unanswered questions in orange


*Not Committed


Updated audio broadcast dialogue



*Not Committed


Wideband Audio + Audio Prompts


Both VOIP Only as well as Hybrid Meetings support wideband audio

Windows, MAC and Linux desktop clients, IOS and Android mobile devices are supported, NBR for VOIP only session

Wideband Audio Codec (OPUS) is now default codec for WebEx VOIP attendees

Not supported on Wideband Codec • Desktop Solaris, Windows mobile and Blackberry will continue to be narrowband

• If any of above client joins, then whole meeting goes narrowband

• NBR recording and playback for hybrid audio session

Enhanced audio experience with Wideband Audio on WebEx VOIP


Superior meeting experience with wideband audio

Wideband audio also refers to HD voice – Wideband audio captures wider frequency range and therefore provides clearer audio connections

The OPUS codec has superior Packet Loss Concealment (PLC) and Forward Error Correction (FEC) and is more resilient to packet loss. As a result, it provides better audio quality in less ideal conditions.

Better Noise Suppression Algorithm – Much better experience when using audio through a computer even without headset

Enhanced jitter buffer for UDP based VOIP traffic

Reduced delay and data loss with smaller packet sampling size of 20ms

Why WebEx VOIP is better with WBS29.8

Check the audio codec by clicking “Audio Video

Statistics” link in the meetings page


Call in: If multiple languages are configured for the country the user is dialing FROM, user will hear “Welcome to WebEx” in first language, followed by “to continue in , press 1 followed by #, “to continue in , press 2 followed by #, and so on. Once the user makes a choice, all subsequent prompts are heard in that language. If multiple languages are NOT configured, user will hear “Welcome to WebEx” and all subsequent prompts in the bridge default language (which is always either US or UK English.)

Call back: If user selects to call-back TO a country mapped to a language other than English, the user will hear the mapped language first, then the prompt will be repeated in English.

Audio Prompts: Details of user experience


Meeting entry/exit tone changed to avoid accidental interpretation of the tone as a DTMF command

Minor updates to prompt scripts to adhere to latest style guidelines, e.g. we use the word “meeting” instead of “conference” now.

Non-essential prompts on dial-in and call-back removed to shorten the audio join experience

Other updates


Join Meeting on Chrome


Chrome Join Technology

Key Take Away: When your version of Chrome upgrades to 38 to join a WebEx meeting you need to be on the above version of your train or higher and you need to use the extension

Background: Chrome is going to end support for NPAPI (plugins) by the end of 2014, meaning joining a meeting using this method will no longer work.

Existing New

NPAPI Plugin Chrome Extension

Customer Impact Every user will need to go through the new user experience one time

Chrome Release 37 and below 38 + (Subject to change)

WebEx Releases All, given you use Chrome 37 and below

WBS29.8 WBS28.12EP17 WBS27LDSP32EP34


What does the WebEx Extension do?

• Detects if WebEx is installed • Launches the WebEx desktop

application • Return user experience the same as

today • New user is slightly different

What is an Extension?

• Extensions are extra features and functionality that you can easily add to Google chrome

How can my users get the extension?

1. WebEx site when joining a meeting

2. Push through Group Policy (PDF instructions are being created)

3. Chrome Extension Store


Today’s Flow

• New to WebEx? Install the add-on (this included the plugin and the WebEx application)


New Flow

1. Add WebEx to Chrome (Will not see this step if company pushed via group policy)


New Flow

2. Confirm adding WebEx to Chrome (Will not see this step if company pushed via group policy)

When successfully added you will see a confirmation pop over in the upper right hand corner which will disappear automatically. This is Chrome standard.


New Flow

3. Install the WebEx application (Will not see this step if you already have the latest version of the client or later)


Chrome Extension Technical Details

No admin rights required to install and join*

One time add (All users will need to go through the new user experience unless their company does two things)

1. Push WebEx extension via group policy

2. Have the latest WebEx client installed (if an older client is installed auto update will not work because the extension cannot communicate with the old client)

• Extension updates automatically with no user interaction through standard Chrome process

• The extension is completely separate from the WebEx application and the way you interact with the application does not need to change. Meaning: If you do not push the Chrome/FF MSI and your employees join on Chrome there is no need to push it after this change.

*Document uploading/sharing(outside of PPT) requires admin rights and you will be prompted to install that portion when uploading a file


1. Highly Suggested - Upgrade to the latest lockdown version (CWMS maintenance patch)

2. If you cannot, you can lock down your Chrome version to 37 or earlier which prevents auto updates

3. If you cannot do either of these options you will not be able to join a meeting on Chrome starting with version 38

Lockdown Customer Options to Join on Chrome

Thank you.

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