Washington Health Care Association Annual Convention May 21-24, 2018

The Davenport Grand Hotel | Spokane, Washington

You are invited! The WHCA Annual Convention is an exciting time to network, learn, and share. Join us this year for an exciting line up of educational sessions, networking opportunities, social events, fundraising for the WHCA-PAC, and Brain Dating! A new feature for this year’s convention, Brain Dates are about sharing knowledge. They are a one-on-one or a group conversation that you book with other participants and business providers while you are at convention. The Brain Date platform will launch on May 1 for all providers registered for convention. At that time, you will be able to build a profile—it is simple—and begin reaching out to make connections during the convention. We are providing four hours of time during the Tuesday and Wednesday schedules where you will not have to miss education to engage in Brain Dating. As well, you can connect via Brain Dates at any time during the convention, but we made sure you do not have to sacrifice educational sessions to do so. This year’s convention will feature up to 21 continuing education units in addition to Brain Dating time. Educational tracks include Assisted Living, Skilled Nursing, Leadership, Quality, Safety, and General Audience. The WHCA Annual Convention would not be complete without some fun in the mix! Join us on Monday for the WHCA-PAC Spring Golf Invitational or the Wednesday evening Moulin Rouge WHCA-PAC Fun Night event. We have left Monday evening open for Dine Around so you can meet up with friends, customers, and business partners for dinner! Spokane has several great restaurants to enjoy! We are looking forward to a great time in Spokane. We hope you will register today, reserve your room, and make plans to enjoy, engage, and be enriched by your WHCA convention experience. If you have questions about registration, please contact Sandy Ostergard at the WHCA office. You can reach her at (800) 562-6170, extension 102. Sincerely,

Matt Fleming WHCA Convention Committee Chair

Accommodations We are excited to welcome you to the WHCA Annual Convention 2018 brochure! It is time to begin planning your trip to Spokane and your participation at the WHCA Annual Convention 2018 – Ooh la la…Quality is Trés Magnifique!

The convention will be held at The Davenport Grand Hotel in Spokane. The Davenport Grand Hotel is located at 333 W Spokane Falls Boulevard in Spokane. All guest rooms are configured with the ultimate in comfort featuring a King Bed or King/King beds versus the standard Queen/Queen setup at most hotels. Each room and suite is non-smoking.

WHCA has negotiated a room rate of $159 per night. Once you have registered for the convention, you will receive reservation information so you can book your room!

Ample meeting space with high-tech services!

A grand foyer with lots of room to connect and network!

Schedule of Events Monday, May 21, 2018 11:30 a.m. WHCA-PAC Golf Registration Opens 12:30 p.m. Convention Registration Opens 1:00 p.m. WHCA-PAC Golf Tournament Begins Breakout Sessions 2:30 p.m. Break 3:00 p.m. Breakout Sessions 4:30 p.m. Education Adjourns Evening Dine Around Tuesday, May 22, 2018 8:00 a.m. Registration Opens AB Educational Session 8:30 a.m. Opening Ceremonies/Kick-off! 9:30 a.m. Brain Date Hour Two breakout sessions will be offered

for direct care staff and/or those not engaging in Brain Dating during this hour.

10:30 a.m. Breakout Sessions 12:00 noon C’est Chaud, On mange! Luncheon It’s Chow Time, Let’s Eat 1:00 p.m. Breakout Sessions 2:30 p.m. Brain Date Hour Two breakout sessions will be offered

for direct care staff and/or those not engaging in Brain Dating during this hour.

3:30 p.m. Breakout Sessions WHCA Board Meeting 5:00 p.m. Education Adjourns 6:30 p.m. Associate Business Appreciation Dinner By Invitation Only

Wednesday, May 23, 2018 8:00 a.m. Registration 8:30 a.m. Breakout Sessions 9:30 a.m. Brain Date Hour Two breakout sessions will be offered

for direct care staff and/or those not engaging in Brain Dating during this hour.

10:30 a.m. The Upside Down Piano Player Keynote Jason Lyle Black

12:00 noon Et le Gagnant Est… And the Winner Is… Quality Awards Luncheon

1:30 p.m. Breakout Sessions 2:30 p.m. Brain Date Hour Two breakout sessions will be offered

for direct care staff and/or those not engaging in Brain Dating during this hour.

3:30 p.m. Breakout Sessions 5:00 p.m. Education Adjourns 6:00 p.m. Moulin Rouge Masquerade WHCA-PAC

Fun Night Thursday, May 24, 2018 8:00 a.m. Registration 8:30 a.m. Breakout Sessions 9:30 a.m. Break 9:45 a.m. Breakout Sessions 10:45 a.m. Break 11:00 a.m. Breakout Sessions 12:00 noon Convention Adjourns

Cancellation Policy If you are not able to attend once you have registered, cancellations received in writing on or before May 14, 2018, will be subject to a $25 cancellation fee per person. Cancellations made after May 14, 2018, are not eligible for refund. Substitutions are encouraged.

Brain Dating Since 2011, e180 has transformed world-class events into vibrant collaborative learning hubs with partners like C2 Montreal, Airbnb, TED, Cannes Lions and Salesforce. To do so, e180 deploys their unique social technology which generates thousands of brain dates– knowledge-sharing conversations that event participants book with each other while they’re at an event. Their recommendation engine curates an individualized selection of brain date topics for each participant, based on their behavior and interests.

This May, e180 brings brain dates to the WHCA Annual Convention, so that exhibitors and providers are able to connect outside of an exhibitor hall and build deeper relationships. We are looking forward to this new approach to meaningful and mutual connections as a replacement to the traditional Expo Hall. We have carved out four hours in the agenda that you can use for Brain Dating and not miss any CEU opportunities. You are welcome to set up a Brain Date at any time throughout the convention, and we will have a Brain Date Lounge set up on Tuesday and Wednesday to accommodate meetings. Thank you to our Brain Date sponsor:

Questions? If you have questions,

please contact WHCA at

(800) 562-6170 We are happy to help you register, find information,

and make your plans for convention!

Associate Business Partners We want to thank the following who have registered to be part of our convention!

3M Advanced Lifeline Respiratory Services

Alternative Health Management Services Barings Multifamily Capital Corporation

Basic American Medical Products BOK Financial

Cascade Natural Gas CliftonLarsonAllen LLP

Columbia Roofing & Sheet Metal Consonus

Conversion Logix Direct Supply DocuDriven Eldergrow

Employer Resources Northwest First Choice Medical Supply

Genesis Rehabilitation Services Geneva Woods Pharmacy

Halvorson Construction Group Hansen Hunter and Co. P.C.

Healthcare Services Group, Inc. HPSI Purchasing Services

Infinity Rehab Intalere Invacare

k.p.d. insurance & RISK SOLUTIONS Kronos Incorporated

Lancaster Pollard & Co. Lane Powell PC

LeaderStat McKesson

Mercury Pharmacy Services, Inc. Navigator Group Purchasing

Optum Paperless Environments

Parker, Smith & Feek PayActiv

PayNorthwest Peaks and Plains Medical, Inc.

PharMerica Pharmacy Pinnacle Quality Insight

PROPACPAYLESS Pharmacy Propel Insurance

RehabCare SAGE Architectural Alliance

Schetky NW Sales, Inc. Schryver Medical

Select Rehabilitation, Inc. Soundview Medical Supply

Supplyworks The Partners Group

United Wound Healing West Coast Grease Traps

Educational Sessions

The WHCA Annual Convention educational sessions are split into several tracks and marked so you know the intended audience for each.

Assisted Living Skilled Nursing General Audience Safety Leadership Quality The following schedule provides a breakdown of sessions being offered during each segment of the convention. In the pages that follow, you will find written descriptions for each session. Speaker bio information is provided in the final pages of the brochure.

Monday, May 21, 2018 1:00 – 2:30 p.m. Abuse/Neglect Reporting in Assisted Living Providing Professional, Person-Centered Life Enrichment Services for Residents with Dementia Seeds of Trust There’s Nothing Fine About Fines

3:00 – 4:30 p.m. Abuse/Neglect Reporting in Assisted Living, continued… Providing Professional, Person-Centered Life Enrichment Services for Residents with Dementia, continued… Taming the Four Horsemen of the Apocalypse in the Workplace: Defeating Criticism, Contempt, Stonewalling, and Defensiveness

Tuesday, May 22, 2018 8:30 – 9:20 a.m. An Outward Mindset – Kickoff and Opening Ceremonies

9:30 a.m. – 10:20 a.m. This hour is set aside for direct care staff training allowing leadership and management staff to engage in Braindating! If you wish to attend classes, you may.

Standing Out and Fitting In – Culture in the Workplace Promoting Health and Healing Using Nature Therapy

10:30 – 12:00 noon

Achieving Your Occupancy Goals in Assisted Living Qualifying the IMPACT of Clinical Interventions with CARE Item Set Developing and Implementing an Outward Mindset Drive Census, Cut Turnover and Reduce Stress by Becoming the Communicator Your Customers Deserve PR Potpourri for Long Term Care Professionals

1:00 – 2:30 p.m. Solving the Survey Puzzle through Communication Systems The 5-Star Rating System - Overview from a Financier and Buyer's Perspective Developing and Implementing an Outward Mindset, continued… Drive Census, Cut Turnover and Reduce Stress by Becoming the Communicator Your Customers Deserve, continued… 2018 Labor and Employment Law Update

2:30 – 3:20 p.m. This hour is set aside for direct care staff training allowing leadership and management staff to engage in Braindating! If you wish to attend classes, you may.

Time Management vs. Priority Management The Art of Conversation

3:30 – 5:00 p.m. Want Better Answers? Ask Better Questions Enhance Care Coordination and Strategic Priorities by Leveraging Rehabilitation Services through Care Transition Process Developing and Implementing an Outward Mindset, continued… A New Perspective and Approach that Equips Nursing Staff, Lowers Liability, and Saves Lives Emotional Intelligence: The Other Kind of Smart

Wednesday, May 23, 2018 8:30 – 9:30 a.m. Partner with Your Pharmacy for eMAR Success Update on Managed Care Initiatives Impacting Providers Fostering Employee Engagement Soggy Bottom Blues: Low-Risk Urinary Incontinence, Does It Really Have to be This Prevalent? Tick-Tock, Tick-Tock, The Timeline of Worker’s Compensation Claims and How to Effectively Manage Them in a Timely Manner Record Low Unemployment Numbers?! Health Care Recruiting in This Economic Climate

9:30 – 10:20 a.m. This hour is set aside for direct care staff training allowing leadership and management staff to engage in Braindating! If you wish to attend classes, you may.

Trends in Oral Health Safety Audits: What to Look for to Ensure Your Building is Really Safe

10:30 – 12:00 noon Upside Down: It’s a Matter of Perspective Convention Keynote Concert and Presentation Jason Lyle Black, as seen on the Ellen Show!

Prepare to be challenged and amazed by the playing of Jason Lyle Black – it really is a

matter of perspective!

1:30 – 2:30 p.m. Assisted Living Physical Plan Regulations: A Review of New Requirements Achieving Your Occupancy Goals in Skilled Nursing Flip the Script: Four Habits to Radically Increase Productivity and Potential Incontinence-Associated Dermatitis (IAD): Beyond the Basics How Artificial Intelligence Impacts Best Practices in Fall Prevention for Dementia Care Washington LTC Wage & Benefits Survey: What Do the Numbers Say?

2:30 – 3:20 p.m. This hour is set aside for direct care staff training allowing leadership and management staff to engage in Braindating! If you wish to attend classes, you may.

OSHA Hot Buttons – What is Federal OSHA Focusing on in Long Term Care Centers? The Role of Silver and Zinc Oxide Chelates for the Prevention/Cure of Bacterial Infections in Long Term Care

3:30 – 5:00 p.m. Advocacy Update for Assisted Living Achieving Your Occupancy Goals in Skilled Nursing, continued… Lasting Impressions: How to Build an Uncommon Leadership Approach Practical Tips for Eliminating Inappropriate Use of Antipsychotic Medications Unavoidable Pressure Ulcer/Injury, Kennedy Terminal Ulcer, Skin Failure: The Clinical and Regulatory Perspectives as We Know It Today Recovery Planning: What to do When the Lights and Sirens are Gone

Thursday, May 24, 2018 8:00 – 12:00 noon Assisted Living Adult Education Class

8:30 – 9:30 a.m. Identifying Non-compliance, Systems, and How to Write a Solid Plan of Correction in Assisted Living Real-Time Care Coordination Across Organizational Boundaries: Opportunities and Limitations Substance Use Disorder Among Health Professionals

9:45 – 10:45 a.m. How to Take the Worry out of Anxiety Building Blocks for Antibiotic Stewardship

11:00 – 12:00 noon The Future is so Bright: The Intersection of Technology and Aging Advocacy Update for Skilled Nursing

This year promises to be more fun than EVER as we celebrate an evening of fun, games, and festivities designed to support the WHCA-PAC.

Play Heads or Tails – everyone gets one set of beads! Additional sets can be purchased.

Join us for the Dessert Dash – come up with the most cash for the WHCA-PAC at your table to get to the dessert table before anybody else!

Take your chance in the Ring Toss and you could claim a nice bottle of wine, spirits, or sparkling non-alcoholic delights to take home!

This year, the Spokane Aerialists will entertain and fascinate us with a performance not for the faint of heart!

Come in your best masquerade costume – prizes for best individual and best team!

This year, the WHCA-PAC will host a raffle in place of the silent auction. Purchase tickets and enter them into a drawing for items you would like to win! Winners will be announced at PAC night. You do not have to be present to win. If you wish to donate to the raffle, please contact:

Lauri St. Ours (800) 562-6170, extension 104 | lauristours@whca.org

Perks and Provisos

You can earn up to 21 CEUs! You will have the opportunity to network with other

providers, exhibitors, speakers, and professionals in long term care through Braindating!

You will find surprises around every corner—you might even win a prize!

Group Retro member communities can send some staff for FREE!

Per Facility registrations DO NOT include any meal tickets. Please be sure to purchase meal tickets if you wish to join us for lunches or dinner.

You will get a tote bag full of goodies, access to electronic handouts, access to the WHCA Annual Convention app, access to the Braindate platform, opportunities to win prizes, and ability to evaluate the convention.

All cancellations must be made in writing (email) and are subject to a $25 per-person cancellation fee if made on or before May 11, 2018. After that, no refunds—you may send a substitute.

Group Retro communities may send front-line, hourly-paid caregivers working in the same facility as a full-packet or per-facility registration for free on Monday, May 21, or Wednesday, May 23.

Presentations may not be recorded in any fashion. Educational sessions are NO CELL PHONE zones.

Please silence cell phones and take any necessary calls outside of session rooms.

The convention attire is business casual. Please be sure to dress comfortably and to bring a light jacket or sweater in case meeting room temperatures are a bit chilly for you.

Individuals registering to attend the convention must be employed by the company listed on the registration form. Per-facility registrations are for employees from the same facility or the same corporate office.

Registration Information

There are two registration options for providers and one registration option for Associate Business partners this year:

Traditional Registration This registration option allows provider communities to register individually and select from the packages provided. From full packet, to one day, or one lunch, or one fun event, you may pick and choose. This option is best if you are not sending more than three people from your community.

Per-Facility Registration This registration option allows a community to send up to 10 individuals from the same facility or from the same corporate office for $800. This option does not include any lunches or evening events; those tickets must be purchased separately.

Business Class Registration Associate Business members and partners must register using the Business Class registration. The initial registration fee for each organization includes one representative from that company; additional representatives are $99.

Each registration option allows you to also register hourly-paid, direct care staff for the Group Retro free days if you are part of Group Retro. Are you ready to register? Click on the heart below to register now!

Group Retro Members Get Free Perks!

Is your facility part of the WHCA Group Retro Program? If so, you may send direct caregivers (hourly paid staff) to convention for FREE on Monday, May 21 or on Wednesday, May 23 FREE!!!

To take advantage of the FREE registration for direct caregivers (hourly paid), your facility must register at least one person for a full package registration at the regular rate, or you facility must register using the Per Facility option. Then, send as many direct caregivers on Monday and/or Wednesday (yes, the same individual may attend both days) for FREE!

On Monday and on Wednesday of the convention, WHCA’s Group Retro Program is providing a safety track with sessions for both assisted living and skilled nursing professionals. There are other sessions available as well, and your staff can take advantage of any of them they choose.

If you are not sure if your facility is part of Group Retro, please contact Sandy Ostergard at the WHCA office by calling (800) 562-6170, extension 102, and she can confirm your participation. Don’t miss out on FREE education!

The Convention KEYnote!

Wednesday, May 23, 2018 | 10:30 a.m. Jason Lyle Black, "The Backwards Piano Man®", is an award-winning pianist, composer, entertainer, and speaker, known for his performance on the Ellen Show and for his 30 million music video views worldwide. Black entered the music industry in 2004 with a self-produced album of original music, Flood of Keys. Five years later, he made his debut on YouTube and began performing and speaking to business and community audiences. In 2015, Black created a music video of Disney's Frozen that went on to be featured by Huffington Post, Good Morning America, and other national news outlets. This video was followed by a music video of Pixar's UP that also reached millions worldwide. The following year, Black released Piano Preludes, an album of original music, with label Stone Angel Music and producer Paul Cardall, which debuted at #1 on iTunes and #2 on the Billboard music charts. Critics called Piano Preludes "masterful...overflowing with grace, reverence, and heart." Black now works full-time as a national corporate entertainer, speaker, composer, and public touring artist. He is a frequent guest on television and radio programs, and he shares his keynote message Upside Down: It's a Matter of Perspective on how small shifts in strategy create huge impacts for individuals and organizations.

Convention KEYnote is brought to you by…

Plan to join us for this year’s WHCA-PAC Spring Golf Tournament. This year, we will revisit Downriver, Spokane's oldest golf course. The course is nestled in tall pines along the Spokane River and Riverside State Park. Gently rolling terrain and views of the beautiful Spokane River are all part of your golfing experience. Downriver, established in 1916, has hosted many major tournaments and provides a challenge to all skill levels. Downriver's par 71 and 6,130 yards welcome your game.

Team of Four: $500 Single Golfer: $150

The scramble format makes this an ideal tournament for golfers of every level. Special thanks to tournament planners:

Tommy Massey, Jerry Tretwold and Aby Deal

Click here to register.

Thank you to our Convention Sponsors! We appreciate the support from many of our Associate Business members. We are adding more sponsors each day, and we look forward to providing accolades and recognition throughout the convention!

If your organization would like to sponsor an event, item, or part of the WHCA Annual Convention, please email Brenda Orffer, Director of Member Services for

Washington Health Care Association.

The WHCA Annual Convention app is your one-stop location for all the convention details. Handout materials, schedule of events, attendees, business partners, braindates, and more. Be sure to download the app before you arrive in Spokane – it will help you navigate your way to a successful convention!

THE WHCA CONVENTION APP WILL BE AVAILABLE MAY 3RD!

Are you ready to try Braindating? Braindating is a way to meaningfully and mutually connect with business

partners, other providers, speakers, staff, and others at the annual

convention. Once you receive your invitation to Braindate, be sure to

build your profile and start making connections! Thank you to our sponsor:

Educational Sessions

The WHCA Annual Convention educational sessions are split into several tracks and marked so you know the intended audience for each.

Assisted Living Skilled Nursing General Audience Safety Leadership Quality

Monday, May 21, 2018 1:00 p.m. - 2:30 p.m. Abuse/Neglect Reporting in Assisted Living Elena Madrid, Lori Heiner, Amy Abbott Washington is recognized for being proactive and responsive in the protection of our vulnerable adult population. An integral part of abuse and neglect prevention and resident protection resides with the assisted living facility providers and the employees serving these individuals. The role of each and every provider, executive director, nurse, and employee is directed and reinforced in state laws and regulations. Failure to appropriately respond to abuse, abandonment, neglect and exploitation places vulnerable adults at risk and brings significant regulatory reprisal, including citations and enforcement actions. Unfortunately, there remains confusion and frequent citations regarding reporting abuse/neglect and the lack of thorough investigations. In this session representatives from DSHS/Residential Care Services and WHCA’s Lori Heiner and Elena Madrid will provide an overview and refresher to assisted living facility providers and employees regarding the requirements and expectations of Washington State related to Mandatory Reporting and Investigations. Providing Professional, Person-Centered Life Enrichment Services for Residents with Dementia Sarah Kneisler Recent research indicates that not only is the population of those over age 65 increasing, so is the prevalence of dementia. Currently five million individuals have been diagnosed with Alzheimer’s Disease and that population is expected to increase to 13 to 16 million by 2050. Further research indicates that 95% of the residents in skilled nursing facilities, 90% of those residing in short term rehab units, and 90% of assisted living residents have a diagnosable cognitive

impairment. Nationally there has been a focus on reducing the use of off-label antipsychotic medications and increased attention has been given to the use of non-pharmacologic interventions. Skilled nursing facilities in numerous states have been inspected using the Focused Dementia Surveys based on the Focused Dementia Toolkit. Phases 1 and 2 of the Requirements of Participation and the Interpretive Guidance have been accomplished. Phase 3 changes will take effect in November 2019. This session will explore how the surveyor worksheets (Focused Dementia Care Toolkit) can be utilized to assess facility compliance and enhance optimal functioning for residents with dementia who are cared for in skilled care facilities. Focus will be given to the changes to the Requirements of Participation and Interpretive Guidance that effect the person-centered provision of life enrichment services. Specifically, this session will involve participants in a variety of programs designed to maximize the participation of the elders they serve in interventions that promote meaningful engagement and cognitive stimulation related to assessed strengths and cognitive challenges. Seeds of Trust Bev Parnell Among all the attributes of the greatest leaders of our time, one stands above the rest: they are all highly trusted. You can have a compelling vision, rock-solid strategy, excellent communication skills, innovative insight, and a skilled team, but if people don’t trust you, you will never get the results you want. Leaders who inspire trust garner better output, morale, retention, innovation, loyalty, and revenue. Mistrust fosters skepticism, frustration, low productivity, lost opportunity, and turnover. Trust affects a leader’s impact and the company’s bottom line more than any other single thing. In this session, you will become equipped with evidence-based, practical strategies to forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust. There's Nothing Fine About Fines Brent Olson Employers can go for decades without ever having a visit from a Division of Occupational Safety and Health (DOSH) Compliance Officer (CSHO). Because it could potentially happen at any point and without advanced notice, it is important to understand the process, what to do, and what to expect. Not only are the penalties associated with inspections going up, the number of inspections each year with penalties over $10,000 has increased approximately 45% since 2014. In this session,

the presenter will identify common reasons why a compliance inspector would show up at your community. Attendees will receive updates to the regulations that affect the penalties associated with these types of inspections and tips to help navigate the inspection process. This session is sponsored by Employer Resources Northwest.

Monday, May 21, 2018 3:00 p.m. - 4:30 p.m. Abuse/Neglect Reporting in Assisted Living, continued… Elena Madrid, Lori Heiner Providing Professional, Person-Centered Life Enrichement Services for Residents with Dementia, continued… Sarah Kneisler Taming the Four Horsemen of the Apocalypse in the Workplace: Defeating Criticism, Contempt, Stonewalling, and Defensiveness Bev Parnell Criticism, Contempt, Defensiveness and Stonewalling—the Four Horsemen of the Apocalypse—can wreak havoc in your work life! Do these words sound familiar? Do you find yourself or team stuck in patterns that leave you exhausted, frustrated, or puzzled? Learn how to use down-to-earth antidotes to guard against the "cost of incivility" to stop these Four Horsemen in their tracks. What's in it for you? Targeted strategies to more effectively influence partnerships, teamwork, engagement, and service with world-class results.

Tuesday, May 22, 2018 8:00 a.m. - 9:30 p.m. Special Session for Associate Business Partners Increase Your Sales and Impact for Associate Business Professionals Lou Ann Brubaker There is one primary differentiator between companies that are increasing their market share with senior care centers and those that aren’t: the successful ones more substantially understand what keeps senior care providers awake at night and more capably align their solutions as the answer. During this session, Lou Ann Brubaker will share insight with business partners who serve post-acute providers on the things that challenge providers and share how to become a solution for providers.

8:30 a.m. - 9:30 a.m. An Outward Mindset Opening Ceremonies and Kick-off Presentation Mitch Warner There are two distinct mindsets from which people and organizations operate—a self-focused inward mindset and an others-inclusive outward mindset. The Arbinger Group has done extensive research and work to help organizations shift to an outward mindset. Developing and implementing an outward mindset equips individuals with a set of self-awareness tools that help them see when they might be operating with an inward mindset; mindset-change tools that they can apply to turn their mindsets outward; accountability tools that help them to operate in their roles with an outward mindset; and collaboration tools that teams can deploy together in order to operate with an outward mindset. During this session, learn more about an outward mindset, how to operate with an outward mindset, and how to deploy this concept throughout your organization to create a culture that positively influences change. The opening ceremonies Kick-off Presentation is sponsored by Optum.

Are you working on a new construction project? Are you thinking about one? Representatives from Construction Review Services will be onsite throughout the WHCA convention to answer your questions or review plans with you. Set up a Braindate with them!

9:30 a.m. - 10:30 a.m. Standing Out and Fitting In - Culture in the Workplace Vicki McNealley We all know that people differ in their personalities, attitudes, and values. For example, some people like to spend their free time doing extreme sports, while others would rather don a Sith costume and attack their friends with light sabres at a science fiction convention. However, what many don’t realize is that individual differences aren’t just for playtime – an understanding of our individual personality is profoundly important in maximizing our happiness and productivity at work! We spend a third of our lives at work, and in our fast-paced world, people are moving around from job to job more frequently, seeking a company that allows them to maximize their potential, earn more money, or achieve a better work-life balance. Whatever our priorities, work feeds into many different aspects of our lives – it influences our self-identity, self-esteem, and opportunities for personal growth. During this session participants will learn about their personal communication style and how they blend into the workplace culture. This fun and interactive session will provide insight on how to better communicate and enjoy the culture and co-habitants of your workplace. The Art of Conversation Meagan English, Kathy LeVee Health care staff are constantly faced with the challenge of providing a service that everyone hopes to avoid, under circumstances that are (generally) less than ideal. Coupled with the responsibility of taking the best possible care of our residents, staff are often faced with navigating challenging, sometimes even critical, conversations. In this one hour session, we will talk about why people typically do what they do when navigating complicated conversations, and subsequently how to manage ourselves, and manage the dialogue in order to not only face the conversation, but handle it well.

10:30 a.m. - 12:00 p.m. Achieving Your Occupancy Goals in Assisted Living Lou Ann Brubaker The National Investment Center for Seniors Housing & Care (NIC) measured average assisted living facility occupancy as roughly 87%–yet some operations nationally are in the mid-to-upper 90s. In this marketing DEEP DIVE we’ll explore how assisted living leaders drive higher occupancy in terms of both external AND internal factors. This isn’t a ‘theoretical’ marketing discussion but one built upon effective best practices for 2018 and beyond. You’ll leave with immediately actionable strategies to jumpstart your occupancy efforts upon your return to your community. Qualifying the IMPACT of Clinical Interventions with CARE Item Set Tracy Fritts, Amy Hobbs, Ellen Strunk The goals of the Improving Medicare Post-Acute Care Transitions (IMPACT) Act of 2014 were to improve care, promote health, and support smarter spending. CMS has initiated the collection of functional data items with this aim in mind. Items from the CARE Tool have become CMS’s preferred method for collecting patient data related to functional improvement. The speakers will describe a case study company-wide initiative to not only collect, but also analyze and act on clinical outcomes using the CARE Item Set. Speakers will share the results of internal studies that utilized EHR and therapy software data to measure patient’s functional improvement in relationship to cost and length of stay. In addition, results demonstrating the impact of utilizing specific treatment interventions related to fall prevention, chronic condition management, identification of cognitive status, and biophysical agents will be revealed. This session is sponsored by Consonsus. Developing and Implementing an Outward Mindset Mitch Warner In this deep dive session regarding the outward mindset, attendees will explore the tool sets, the ideology, and the methodology around the outward mindset. Discover tools, resources, guidance, and insight on how to function in an outward mindset approach to organizational strategy, culture, and innovation. Key concepts are taught through discussion led by an Arbinger-certified facilitator. Attendees in this session will receive the Outward Mindset Tool Kit (a $195 value provided one per facility while supplies last - sponsored by Optum) to use in implementing the outward mindset strategy in your organization. This session is sponsored by Optum.

10:30 a.m. - 12:00 p.m. Drive Census, Cut Turnover and Reduce Stress by Becoming the Communicator Your Customers Deserve Eric Collett Healthcare can be both incredibly rewarding and extremely stressful because it is a field devoted to serving people– and people are complicated! This exciting, insightful presentation is designed to help you remove some of the biggest roadblocks to personal fulfillment and bottom line success by becoming a more inspiring leader and effective communicator. Along the way, you’ll learn keys to more effectively serve residents with challenging behavior, ways to ensure your organization sells itself, how to develop a highly energized and committed team, practical tools for dealing with information overload, and more! PR Potpourri for Long Term Care Professionals Hollie Fowler; Tracy Willis This interactive session is ideal for sharing your public relations accomplishments and challenges with subject matter experts! Our panel will start by providing case studies about their experiences. From crisis management to driving positive stories about aging and elders, this session is intended to help providers understand the importance of strategic work to manage communications and messaging. Following case studies presentations, participants will break into small group activities focused around crisis communications, social media management, and strategies for driving positive stories about senior living.

1:00 p.m. - 2:30 p.m. Solving the Survey Puzzle through Communication Systems Jennifer Samoska This isn’t your typical college COMM 101 class about interpersonal relationships and communication. Instead, this workshop will teach you how to give a voice to your MARs, narcotic logs, weight scale, 24-hour communication log, short-term monitors, and other important alerts that you rely on every day. Learn how to identify the source of your information disconnects and more importantly, how you can overcome these challenges. Time to put this puzzle together! This session is sponsored by BlueStep.

The 5-Star Rating System - Overview from a Financier and Buyer's Perspective Jason Dopoulos, Bradley Granger The Nursing Home Compare website features a quality rating system that gives each nursing home a rating between 1 and 5 stars. Hospitals and ACOs are continually looking to build relationships with the highest rated providers. While many of us understand the output (or rating), it is difficult to understand the input and variables that make up the final rating. We will look to provide background on the rating system as well as recent changes that took place in 2017 and how future ratings are impacted. Expertise on the rating system will be provided by Brad Granger as he will dive into ways that you could look to improve your rating during your next survey. In addition, Matt Lindsay will explore the ways that financiers are viewing the rating system and ultimately what constraints this may have on your financing capabilities. Lastly, we will look at how potential buyers are using the system, especially those from outside the U.S. Specifically, we will look at how the quality and staffing metrics may affect how a buyer perceives the facility and ultimately how they bid on a prospective opportunity in the marketplace. This session is sponsored by Lancaster Pollard. Developing and Implementing an Outward Mindset, continued… Mitch Warner Drive Census, Cut Turnover and Reduce Stress by Becoming the Communicator Your Customers Deserve, continued… Eric Collett 2018 Labor and Employment Law Update Krista Hardwick Over the past year, many organizations found themselves in the midst of employment legal battles around various issues like sick leave, pay equity, criminal background checks, the #metoo movement, and much more. During this session, Krista Hardwick of Lane Powell will provide insight on areas of concern for employers as laws continue to change. Learn more about the Washington Paid Sick Leave Law, pay equity, criminal background checks, paid family and medical leave insurance, new legislation coming out of the #metoo movement, minimum wage, hiring dos and don’ts, social media, creating an inclusive workplace, and much more. This session is sponsored by Lane Powell.

2:30 p.m. - 3:20 p.m. Time Management vs. Priority Management Amy Schmidt Every day we are pulled in and distracted by things that seem “urgent,” but are these tasks always as “important” as we think they are? The temptation for all of us is to deal with what is right in front of us—emails, demanding customers, phones ringing. While we focus on the immediate issues and demands of our role, we miss opportunities or become overwhelmed with not enough time in the day. In this session we will focus on the third habit of highly effective people—Put First things First—from Stephen Covey’s book, 7 Habits for Highly Effective People. When you say yes to something, you are always saying no to something else. We need to prioritize those things most emotionally or professionally valuable. To focus on the important things first, you must organize and manage time and events according to the priorities you have pre-established. The key to success is learning to focus on what is most important, while staying out of the urgent box. What if you are always able to effectively prioritize your tasks and hit deadlines, but customers demand your immediate attention? How do you find the balance between their needs, your relationship with them, and your tasks? Join us to learn more about time management v. priority management. Promoting Health and Healing Using Nature Therapy Orla Concannon Assisted living and skilled nursing providers have the opportunity to make a profound impact on the well-being and health of those for whom they provide care. This session will focus on Nature and Horticultural Therapy as a link to good health and healing. Over 200 evidence-based studies in healthcare settings show a significant link between nature and healing that can help reduce medications and healthcare costs, while giving residents new purpose. During this interactive session, you will learn how to create a healthier environment for residents and staff using nature and horticultural therapy. This therapeutic approach to care can aid in reducing unnecessary antipsychotic medications, intervene with behaviors, and contribute to optimal outcomes and life enrichment for residents. Not only is gardening great exercise, but the act of taking care of a living organism is stimulating and healing. You will learn about the many alternative therapies that can be incorporated to increase health and happiness in your community.

3:30 p.m. - 5:00 p.m. Developing and Implementing an Outward Mindset, continued… Mitch Warner Want Better Answers? Ask Better Questions Amy Schmidt The best “sales people” are NOT the ones that spin the information the best, they are the ones that ask better questions. Many senior housing marketers have been trained to “Sit-Tour-Sit” when meeting with prospective residents and families. The questions that the community representatives ask during the first “sit” will greatly impact the resulting tour and follow up. Our community representatives and marketers should really be focused on discovering what is driving the family to investigate senior housing options and what features are their biggest priorities. The purpose of the discovery is NOT to assess a resident’s level of care. Are you asking the best questions to uncover needs? To offer a solution, we first must identify needs. Our clients do not want to hear our laundry list of services, they want to share their unique concerns but often do not know how to begin. If we ask more questions about what a family hopes to gain or change, then we better know what services fit their vision. We can offer specific solutions and highlight advantages and benefits. It is true that a family often starts looking for housing and care options as a result of a health crisis, but there is more to their decision than just meeting their level of care. Our questions should go beyond level of care. Join us in this session to learn more about asking better questions in order to provide the best answers. Enhance Care Coordination and Strategic Priorities by Leveraging Rehabilitation Services Through Care Transition Process Ron Scharff Care model priorities are quickly changing as organizations assess outcomes and performance, work with various stakeholders and strategic partners, deal with constantly-changing patient needs, and balance financial and resource constraints. Rehabilitation services prove critical in constantly assessing patient transition and recovery. This session will explore rehabilitation services’ role across system-wide processes that shape recovery trajectory, patient experience, and overall financial performance. This session is sponsored by RehabCare.

3:30 p.m. - 5:00 p.m. A New Perspective and Approach that Equips Nursing Staff, Lowers Liability, and Saves Lives Judy Salisbury This exciting new workshop offers a unique, supplemental training from the perspective of not only nursing but also an EMS provider and POA. Discover the important missing elements in the current training of nursing staff, why they are missing, and how to fill the gap. Realize the dangers of semantics which can be helpful in some respects. Participants will see why semantics can also hinder quality care and endanger lives. This workshop also addresses the process of avoiding the task-oriented mindset only, to a more medically-minded perspective for caregivers and staff. Participants will have an introduction to rapid assessments; what they are, how they save lives, and how naturally they fall within the scope of practice of caregivers. Also addressed are emergency medical situations, including if the unthinkable happens and what your nursing staff can and should do to save lives—including their own! Emotional Intelligence: The Other Kind of Smart Meagan English, Kathy LeVee In the world of long term care, we spend 99.9% of our time in relationship with someone else, whether it is employees, patients/residents, family members, peers, vendors, or someone else! Emotional Intelligence first came on the scene in 1995, and since that time the discoveries reveal that having a strong emotional quotient (EQ) is responsible for about 58% a person’s overall job performance. In this presentation, we will talk about how to strengthen relationships with the people around us (specifically our employees) through Emotional Intelligence, Empathy and Expectations. It might be known as “the other kind of smart,” but it is critically important.

Wednesday, May 23, 2018 8:30 a.m. - 9:30 a.m. Partner with Your Pharmacy for eMAR Success LiAna Tschen, Nica Erickson As a professional in an assisted living facility, you are working to attract new residents and keep them safe. A strong medication management program is critical to both of those objectives. Many of you have taken the first step by adopting an EHR and eMAR system and now you’re concerned that an integration with your pharmacy provider could be difficult, time consuming, and not really make much of a difference in the end. The reality is, the benefits of an integration far outweigh the risks. When your eMAR system is integrated with the Pharmacy, it enables your staff to be more effective and efficient in delivering care. Integrations allow medication orders to transmit between pharmacy and facility, resulting in reduced medication errors and improved medication management monitoring. In this session, you will hear from three unique perspectives – pharmacist, nurse, and eMAR expert – about their collaboration on integration transitions. First-hand experiences will be shared, including the successes and challenges from case study examples. At the completion of this session, attendees will be able to operationalize an eMAR integration process with Pharmacy to improve patient care and safety. This session is sponsored by Consonus. Overview of Notice of SNF Proposed Rule Making and Proposed New Medicare PPS System to Take Effect October 1, 2019 Bill Ulrich CMS has recently released proposed rules regarding the Medicare PPS System to take effect October 1, 2019. During this session, Bill Ulrich will share insight on the proposed rule, highlights and a preliminary overview of the payment updates, the SNF value-based purchasing program proposed new components, the IMPACT Act quality reporting additions, and an overview of the payment reform discussion. Fostering Employee Engagement Brady Carlsen One of the biggest challenges in the post-acute profession is retaining high-performing employees. The allure of jobs that promise higher pay, better work conditions, or greater benefits can attract employees and threaten an organization’s success. The struggle of working within a limited budget and balancing resources is real. Competing to keep talented staff can feel like a losing battle. In the face of this complex issue,

the key to increasing employee engagement and retention may seem out of reach. However, there are simple, practical steps you can implement to begin making lasting change in your organization's employee turnover rate. In this session, participants will gain a greater understanding of the hierarchical needs of their employees. They will learn how to infuse greater purpose into their teams. Through a study of feedback and data, participants will identify trends that can point to areas of operations where conflicts may exist that employees are not reporting. Finally, participants will gather an arsenal of practical strategies they can incorporate into their operations to increase employee engagement and improve employee retention. This session is sponsored by Pinnacle Quality Insight. Soggy Bottom Blues: Low-Risk Urinary Incontinence, Does It Really Have to be This Prevalent? Jeff West Over 6,000 long-term nursing home residents in Washington are "low-risk" for bowel or bladder incontinence. Over half of these "low-risk" residents are assessed to be frequently or always incontinent. Choice and Preference Toileting Assistance (CAPTA) is an evidenced approach to restoring urinary continence to nursing home residents. While not every "low-risk" resident will be able to achieve urinary continence, wide-spread adoption of CAPTA could radically reduce the prevalence of urinary incontinence among the "low-risk" nursing home population. There are considerable quality of life and health benefits for residents and their families in restoring urinary continence when possible, and a strong business case can also be made for focusing on restoring continence rather than providing “incontinence care.” During this session, learn the prevalence of low-risk urinary incontinence, understand the advantages of using CAPTA, understand how to access CAPTA resources, and understand how to sustainably implement CAPTA in your facility. This session is sponsored by Qualis Health. Tick-Tock, Tick-Tock, The Timeline of Worker’s Compensation Claims and How to Effectively Manage Them in a Timely Manner Stephanie Scheurich Hurry up and wait....and wait...and wait. Wait, are your L&I premiums going up? The clock starts when workers are injured on the job, and delays are costly to both you and your employees. Does your employee have injury-related restrictions? What can or will you do to get them back to work? Is L&I paying compensation benefits while you answer these questions? Key actions at specific points in a claim can dramatically reduce the

duration and frustration of worker's compensation claims. This presentation focuses on what you, the employer, can do to take control of your workers' compensation program. This presentation will shed light on timelines and deadlines that can seem baffling and mysterious and ultimately cost you money and morale. Attendees will receive tools to assess safety programs, to help identify where to start building a program or shoring up your program to make it efficient and effective for you and your employees. Together, we will identify what to do when injuries happen, how to get the word out to your employees so they know what to do and how to communicate back to you effectively. Time away from work is the most damaging outcome on a claim for both employers and employees, so we will discuss return to work—how it works and why it works. I will also give you some tips and identify your rights as you work through ongoing claims. If you are frustrated with workers’ compensation, are just learning the ropes, or want to brush up on some key points, this is the workers' compensation claims presentation for you. This session is sponsored by Employer Resources Northwest. Record Low Unemployment Numbers?! Health Care Recruiting in This Economic Climate Blake Thiess Most Washington senior care providers identify caregiver shortages as the top threat to their business today. With a growing need for caregivers as baby boomers age, it is more important than ever to understand how and who to hire. In this presentation, you’ll learn creative solutions and takeaways to help you get in front of the challenge of recruiting quality applicants to meet your needs today and into the future. You’ll discover how to specifically attract millennial workers, craft job postings that attract your desired candidates, and think outside the box with technology hiring solutions that are working for other senior providers today. This session is sponsored by Prestige Care, Inc.

9:30 a.m. - 10:20 a.m. Trends in Oral Health Don Powell Dental care and good oral health is important at any age. Residents in assisted living and skilled nursing need support and attention regarding oral health. During this session, learn the trends development in oral health for seniors, the proper dental and denture care for retirement years, and issues providers face when trying to provide proper oral and dental care for residents in assisted living or skilled nursing centers.

9:30 a.m. - 10:20 a.m. Safety Audits: What to Look for to Ensure Your Building is Really Safe Steve Wilder During this session, learn the difference between a safety audit and a safety inspection. It is important to know how to recognize the obvious and to note what is obviously missing. As we discuss safety audits and inspections, we will share insight on what many do and do not see when looking around. During this session, you will gain valuable insight to ensure you are looking in all the right places to be ready for safety audits or safety inspections.

10:30 a.m. - 12:00 p.m. Convention Keynote Concert - Upside Down: It's a Matter of Perspective Jason Lyle Black, "The Backwards Piano Man,®" is an award-winning pianist, composer, entertainer, and speaker, known for his performance on the Ellen Show and for his 30 million music video views worldwide. Black entered the music industry in 2004 with a self-produced album of original music, Flood of Keys. Five years later, he made his debut on YouTube and began performing and speaking to business and community audiences. In 2015, Black created a music video of Disney's Frozen that went on to be featured by Huffington Post, Good Morning America, and other national news outlets. This video was followed by a music video of Pixar's UP that also reached millions worldwide. The following year, Black released Piano Preludes, an album of original music, with label Stone Angel Music and producer Paul Cardall, which debuted at #1 on iTunes and #2 on the Billboard music charts. Critics called Piano Preludes "masterful...overflowing with grace, reverence, and heart." Black now works full-time as a national corporate entertainer, speaker, composer, and public touring artist. He is a frequent guest on television and radio programs, and he shares his keynote message Upside Down: It's a Matter of Perspective on how small shifts in strategy create huge impacts for individuals and organizations.

1:30 p.m. - 2:30 p.m. Assisted Living Physical Plan Regulations: A Review of New Requirements Greg Pyle, Matthew Campbell During 2017, the Department of Social and Health Services Residential Care Services Division, the Department of Health’s Construction Review Services, and providers engaged in an intensive process for revising assisted living physical plant standards. This process included robust internal and external stakeholder work resulting in recommendations for new regulations. This session will focus on the process for adopting new standards, as well as key areas that may impact providers who renovate, remodel, or build new assisted living centers in Washington State. This session is designed to help you understand the rule development process, key areas of discussion, and the status of the rule development and adoption. This session is sponsored by Lane Powell. Achieving Your Occupancy Goals in Skilled Nursing Lou Ann Brubaker The Kaiser Foundation says average occupancy for skilled nursing facilities is roughly 85% and yet some operations nationally are realizing occupancy in the mid-to-upper 90s. During this session, you can learn the strategies to drive your success with regard to occupancy. Learn what facilities must do to support consistent occupancy and mix success. Take a deep dive into the critical elements including why it is so difficult to differentiate your facility from the competition and what needs to happen instead. Attendees will learn why an emphasis on admissions to date distracts from the most important focus. Learn about the three benchmarks that predict a rise or fall in occupancy and how to calculate them as well as what facility outcome is the most valuable (and under used) in describing your quality and culture. Lou Ann Brubaker, a 30+ year veteran in the post-acute care setting, will provide insight on where inquiries are lost, how to expand your marketing team to others within the facility, and what internal barriers can prevent you being selected by prospective residents and families. Flip the Script: Four Habits to Radically Increase Productivity and Potential Coyte Cooper This session is designed to outline four simple, impactful steps that any professional can take to radically increase their productivity levels and potential. It will teach them how to “flip the script” on counterproductive habits so they can be more balanced, motivated, and

intentional on a daily basis. Join us for this session to raise the bar on your personal performance, accountability, and expectations when it comes to leadership in your organization. Incontinence-Associated Dermatitis (IAD): Beyond the Basics Renee Tyminski Incontinence-associated dermatitis is a prevalent but largely preventable complication occurring in all care settings. It is painful for patients, time consuming and frustrating for nurses, and represents a cost burden to facilities. In this presentation, participants will learn about best practices for assessment, prevention, and management of IAD with an emphasis on high risk patients and care of moderate to severe skin damage. Strategies for skin care will be presented with an emphasis on new technology. This session is sponsored by 3M. How Artificial Intelligence Impacts Best Practices in Fall Prevention for Dementia Care George Netscher, Raheema Hemraj In this session, we will provide a description of the best practices in geriatric fall prevention and the limitations in dementia care. We will then give an easy­to-follow description of how new techniques in artificial intelligence (AI) are addressing these limitations. We will conclude with results from a 100­person ongoing study sponsored by the National Institutes of Health and National Science Foundation as part of research between the UC Berkeley AI Research Laboratory (top five AI research group in the world), four assisted living providers in California, and SafelyYou Inc. (a startup company with which both speakers are affiliated). The results from the first memory care community enrolled in the study showed an 80% reduction in the number of falls and have already been published in JMIR (#1 medical informatics journal). We will have results from all 11 communities available at the conference. The first part of the presentation will focus on best practices for supporting dementia care and highlight where best practices for geriatric fall prevention often fail in dementia care due to practical limitations from affected individuals and staff. The second half of the presentation will address how applications like self­driving cars have become possible through a new class of techniques in AI called deep learning and how these techniques can be applied to support memory care. This session is sponsored by SafelyYou, Inc.

Washington LTC Wage & Benefits Survey: What Do the Numbers Say? Jeff Colby Employers are constantly focused on attracting and retaining good talent, and one of the areas of most concern is how to be competitive when it comes to wages and benefits. During this session, Jeff Colby of Parker, Smith & Feek will share insights and aggregated results from a wage and benefits survey they completed of both assisted living and skilled nursing employers across Washington. With more than 70 organizations responding, the data is very insightful and compelling. During this session, learn more about the results of the survey, ask questions, and learn more about the opportunity for future surveys. This session is sponsored by Parker, Smith & Feek.

2:30 p.m. - 3:20 p.m. OSHA Hot Buttons – What is Federal OSHA Focusing on in Long Term Care Centers? Steve Wilder There are seven common areas of concern and focus in an OSHA Inspection in a post-acute care center. During this session, we will review those seven areas of focus and ensure providers understand how penalties will be assigned and how the system of penalties work when there is failure to comply. We will also spend time helping providers understand what to do when inspectors arrive at your site and what to do when they have left the building or grounds. The Role of Silver and Zinc Oxide Chelates for the Prevention/Cure of Bacterial Infections in Long Term Care Guerry Grune, Sue Honan The use of toxic, non-female mimicking hormone containing skin care products has been in use for at least six decades, since the end of WWII. Only recently has this issue become recognized as a real health concern not only for patients in assisted care and hospital facilities, but everyone who purchases these products. In health care facilities, the additional prevalence of both gram positive and gram negative strains of infectious bacteria such as pseudomonas, aeruginosa, staphylococcus, e-coli, streptococcus pneumoniae, etc., often can be lethal. The use of chelated silver oxide in biopolymer gels has been shown to essentially eliminate these bacteria when administered in areas where either topical or internal infections exist. More specifically, with the assistance of Ms. Sue Honan, director of Baypointe, Bremerton, Washington, clinical studies begun in 2016 have shown

that UTI and catheter-related infections in long term care facilities have essentially been eliminated with the use of 3rdRockEssentials' Nutrasporin(R) and Rashblock(R). In further human and animal studies, symptoms associated with bacteria-induced asthma, colds, and bedsores all have been either severely reduced or eliminated. Results of these trials will be presented. Many individuals suffering from the symptoms associated with insect bites, bee and jelly fish stings, poison oak and ivy, hives, rashes, as well as psoriasis and rosacea, do not understand the need to neutralize the acidic reaction occurring at the site of the affliction on the skin's surface. This presentation will also focus on the use of chelated zinc oxide formulations that immediately accomplish the neutralization of the pH at the afflicted site as well as the ability to sooth the area. In addition to soothing and healing with the use of 3rdRockEssentials Itchblock(R), information regarding how these same compounds provide the best possible sun care protection from UVA and UVB rays will be provided. This session is sponsored by 3rdRockEssentials.com.

3:30 p.m. - 5:00 p.m. Achieving Your Occupancy Goals in Skilled Nursing, continued… Lou Ann Brubaker Advocacy Update for Assisted Living Lauri St. Ours; Jeff Gombosky Your voice is more important than ever as we look to the 2019 legislative session, where we will be asking the Legislature to step up their investment in assisted living Medicaid care. This session will focus on the strategies you can take to ensure your elected officials understand the assisted living sector and the services you provide. This highly interactive workshop, led by the WHCA lobby team, will provide a brief overview of the legislative process, as well as tips and techniques for becoming an effective voice for your residents and staff. Open to assisted living staff at every level, we look forward to generating enthusiasm for legislative advocacy, and helping you build confidence in your outreach efforts.

Lasting Impressions: How to Build an Uncommon Leadership Approach Coyte Cooper This session is designed to outline a simple process that professionals can use to build a unique personal brand that radically enhances their leadership ability. It will show attendees how to create a core set of values that will build authenticity with others while driving uncommon results in key areas of their life. Unlike many leadership classes, this one focuses on your personal brand and how you portray it within the culture of your organization, both as a leader and a colleague. Practical Tips for Eliminating Inappropriate Use of Antipsychotic Medications Jeff West Antipsychotic medications are a treatment of last resort for behavioral and psychological symptoms of dementia (BPSD). The prevalence of antipsychotic use has steadily decreased in Washington post-acute settings as multi-disciplinary care teams have implemented better non-pharmaceutical approaches to treating BPSD. This presentation will review why antipsychotics are not the preferred method for treating BPSD and practical tips for systematically eliminating the inappropriate use of antipsychotics in nursing homes. Participants will understand the negative risk/benefit profile associated using antipsychotics for behaviors and symptoms related to dementia and be able to identify ways staff and residents and families can work together to identify root causes of behavior problems related to dementia. In addition, learn how to identify successful non-pharmaceutical interventions for treating behavior problems related to dementia and key organizational steps to systematically and sustainably eliminate inappropriate use of antipsychotics. This session is sponsored by Qualis Health. Unavoidable Pressure Ulcer/Injury, Kennedy Terminal Ulcer, Skin Failure: The Clinical and Regulatory Perspectives as We Know It Today Pamela Scarborough The Centers for Medicare and Medicaid Services (CMS) and the National Pressure Ulcer Advisory Panel (NPUAP) agree NOT all pressure ulcers/injuries are avoidable. We now know, and CMS recognizes, there are situations where a person’s physiology begins to fail (multi-organ and homeostatic mechanism failures) and the skin, the largest organ of the body, fails in tandem with other organs at the end stages of life. This program will discuss the Kennedy Terminal Ulcer, the Unavoidable Pressure Ulcer/Injury, and Skin Failure. Are these terms synonyms for the same process, or are they different

entities that need to be documented separately? This program will discuss each related term and provide guidance for clinicians and clinical and administrative leadership to support their clinical and regulatory decision making in the post-acute care setting. This session is sponsored by American Medical Technologies. Recovery Planning: What to do When the Lights and Sirens are Gone Steve Wilder After the hubbub and drama of an incident, the real work has just begun. After the emergency responders have left, those who work, live, or support a post-acute care center are left to deal with the aftermath. During this session, learn what recovery is and is not, as well as how to identify the necessary resources to replenish and recover. We will discuss the importance of relationships with vendors who provide services in the area of emergency and disaster management and recovery and dive into why it is important and how to vet vendors carefully.

Thursday, May 24, 2018 8:00 a.m. – 12:00 noon

Adult Education Class Vicki McNealley When the Department of Social and Health Services updated the Dementia and Mental Health Specialty Training programs, they added the requirement that facility trainers must complete a four-hour adult education class to learn techniques and approaches for training adult learners. This four-hour class is the required adult education class that any facility trainer must complete to teach the new Dementia and/or Mental Specialty Training curriculums. This class is limited to 20 participants. Once you are registered for the convention, you may request a seat in this session. Seats will be assigned on a first-come, first-served basis.

8:30 a.m. - 9:30 a.m. Identifying Non-compliance, Systems, and How to Write a Solid Plan of Correction in Assisted Living Elena Madrid, Lori Heiner The regulatory environment for assisted living communities is not getting any easier. All the more reason for facilities to ensure they are able to identify non-compliance with the regulations, and be able to critically read a statement of deficiencies (SOD) in order to identify how and why the systems broke and led to failed facility practice. Identifying the why is imperative

to writing a solid plan of correction, ensuring compliance, and preventing uncorrected/repeat citations. Reading and understanding a deficiency report is key to determining how to correct the circumstances that led to the citation, as well as determining how to maintain that correction. Challenges arise when a statement of deficiencies is not clearly written or is difficult to understand. How can you fix an issue if you don’t understand what is required or where the department determined there was failed facility practice? This session will discuss the State- established processes for SOD writing in order for you to better understand how to read the facility’s statement of deficiencies. The session will further explore the key steps a facility should evaluate and determine in forming and implementing a plan of correction. Real-Time Care Coordination Across Organizational Boundaries: Opportunities and Limitations Ben Zaniello During this session, attendees will learn the importance of real-time care coordination across organizational boundaries in today’s healthcare environment with special consideration of the drivers propelling hospitals to engage with LTPAC organizations in this effort. This conversation is a must for those in post-acute care organizations involved in the development of care coordination efforts, and includes insights on ONC’s envisioned relationship between LTPAC and acute care providers, as well as an exploration of one acute care organization’s experience in engaging with LTPAC providers in coordinating patient care post-discharge. This session is sponsored by Collective Medical. Substance Use Disorder Among Health Professionals John Furman The National Council of State Boards of Nursing reports that drug abuse is among the most common complaints received by Boards of Nursing. Washington supports four substance use monitoring programs for health professionals allowing them to retain their license and return to practice. This presentation discusses risk factors and intervention strategies, regulatory reporting requirements, and an overview of substance use monitoring. Attendees will be able to identify four risk factors for substance use disorder among health professionals, identify when a formal report to the disciplinary is required and when a report to the monitoring program is sufficient, and understand the employer’s role in the monitoring process.

9:45 a.m. - 10:45 a.m. How to Take the Worry Out of Anxiety Lori Heiner Anxiety can be a normal emotion for all of us, but sometimes anxiety becomes uncontrolled and impairs our ability to function in daily life. Anxiety disorders are a common psychiatric illness affecting children and adults. An estimated 40 million American adults suffer from anxiety disorders. It is important that caregivers understand how to best work with and provide support to residents who have anxiety disorders. This presentation will cover pharmacological and non-pharmacological interventions that are most often used for residents who suffer from anxiety. The presentation will also cover the importance of a caregiver’s mental health and how to provide support to prevent burnout. Building Blocks for Antibiotic Stewardship Jeff West Phase 2 of the Requirements of Participation mandated antibiotic stewardship programs in skilled nursing facilities starting November 28, 2017. Stewardship programs are multi-faceted and pose challenges in several domains of nursing home operations including physician practice, nursing practice, education of staff, consultants, residents, and family members, data collection and tracking, Quality Assessment and Process Improvement (QAPI), pharmacy services, clinical documentation, and organizational policies and procedures. Fortunately, there are resources to address all these challenges. This session will review the seven core elements of an antibiotic stewardship program, the resources available to meet all seven core elements, and the experience of Washington skilled nursing facilities that have successfully used these resources to build antibiotic stewardship programs. This session is sponsored by Qualis Health.

11:00 a.m. - 12:00 p.m. The Future is so Bright: The Intersection of Technology and Aging Jack York Today we utilize technology in virtually every facet of our lives. We are connected 24/7 to the world at large through email, Skype, smartphones, laptops, tablets, and a myriad of other applications and devices. Yet older adults living in senior living communities, particularly those individuals living with dementia, have been left out of this revolution. By highlighting real word examples of multimedia technologies delivered

through various adaptive computer systems, this presentation looks at how you can help change that reality. Learn best practices that have been identified by the early adopters to successfully implement person-based technology, including how to gain buy-in from staff, families, and the residents themselves. You will see examples of providers living in your state that have benefited from this type of engagement. This session is sponsored by It's Never 2 Late. Advocacy Update for Skilled Nursing Lauri St. Ours; Jeff Gombosky Your voice is more important than ever as we look to the 2019 legislative session, where we will be asking the Legislature to step up their investment in skilled nursing facility care. This session will focus on the strategies you can take to ensure your elected officials understand your challenges. This highly interactive session, led by the WHCA lobby team, will provide a brief overview of the legislative process, as well as tips and techniques for becoming an effective voice for your residents. Open to SNF staff at every level, we look forward to generating enthusiasm for legislative advocacy, and in helping you build confidence in your outreach efforts.

Packaging and Pricing

Package Description

Member Price

Non-Member Price

FULL PACKAGE INDIVIDUAL REGISTRATION Includes entry to all educational sessions, access to Braindating platform, access to online handout materials and the WHCA Annual Convention app, all convention give-away items, lunches, refreshment breaks, the Moulin Rouge Masquerade WHCA-PAC Fun Night, and up to 21 continuing education units.

$499 Per person

$998 Per person

MONDAY ONLY PACKET Includes entry to all educational sessions on Monday, May 21, access to Braindating platform, access to online handout materials and the WHCA Annual Convention app, convention give-away items provided at registration, refreshment breaks, and up to 3 continuing education units.

$85* Per person

$170 Per person

TUESDAY ONLY PACKET Includes entry to all educational sessions on Tuesday, May 22, access to Braindating platform, access to online handout materials and the WHCA Annual Convention app, convention give-away items provided at registration, the C’est Chaud, On mange! Luncheon, refreshment breaks, and up to 7.5 continuing education units.

$150* Per person

$300 Per person

WEDNESDAY ONLY PACKET Includes entry to all educational sessions on Wednesday, May 23, access to Braindating platform, access to online handout materials and the WHCA Annual Convention app, convention give-away items provided at registration, the Et le Gagnant Est…Quality Awards Luncheon, refreshment breaks, and up to 7.5 continuing education units.

$150* Per person

$300 Per person

THURSDAY ONLY PACKET Includes entry to all educational sessions on Thursday, May 24, access to Braindating platform, access to online handout materials and the WHCA Annual Convention app, convention give-away items provided at registration, refreshment breaks, and up to 3 continuing education units.

$85* Per person

$170 Per person

C’EST CHAUD, ON MANGE! TUESDAY LUNCHEON Includes entry to the Tuesday luncheon and eligibility to win prizes given during the luncheon.

$40 Per person

$80 Per person

ET LE GAGNANT EST…QUALITY AWARDS LUNCHEON Includes entry to the Wednesday luncheon and eligibility to win prizes given during the luncheon.

$40 Per person

$80 Per person

MOULIN ROUGE MASQUERADE WHCA-PAC FUN NIGHT Includes entry to the WHCA-PAC Fun Night dinner event with entertainment, one set of beads for Heads or Tails game (Wednesday, May 23 at 6:00 p.m.).

$75 Per person

$75 Per person

MONDAY OR WEDNESDAY GROUP RETRO DAY Monday, May 21, or Wednesday, May 23. This package is for hourly-paid, direct-care staff from WHCA Group Retro member facilities. This package can only be utilized if a FULL PACKAGE INDIVIDUAL REGISTRATION package or PER FACILITY REGISTRATION PACKAGE is purchased by the same facility—includes all items and daytime events for Monday or Wednesday as listed in Monday Only and Wednesday Only packages. For those attending on Wednesday, it DOES include the Awards Lunch; it DOES NOT include the evening WHCA-PAC fun night event.

FREE! For Group Retro

Member Facilities ONLY.

Must pre-register for the

FREE day!

Not

Available

PER FACILITY REGISTRATION Includes entry to all educational sessions, access to the Braindating platform, online handout materials, and the WHCA Annual Convention app, give away items provided at registration, and refreshment breaks for up to TEN individuals from the same facility or corporate entity/office. This package cannot be shared among facilities owned or managed by the same company. This package DOES NOT include meal functions or the WHCA-PAC Fun Night event; tickets to those events may be purchased individually for those attending. If you are sending more than three individuals, you will save by utilizing this package and purchasing tickets separately.

$800 Per facility, up

to 10 individuals.

$1600 Per facility, up to

10 individuals.

*Direct care staff (hourly-paid) may attend at half price. Enter the code HOURLY in the priority code field during registration.

Convention Faculty Lou Ann Brubaker has helped senior care organizations along the entire continuum of senior care for more than 30 years. Lou Ann works with organizations to more effectively sell their products and services to senior care providers. Lou Ann’s diverse professional experience ranges from administration to a revenue-generating division and the management of more than 35 satellite operations and 500 sales representatives within a service organization. Prior to founding her own company, she directed the North American marketing for an organization that in three years grew to become the world’s largest provider of online medical, scientific, and technical information. Brubaker Consulting’s clients span the entire continuum. They spend much of their time working within facilities to help them excel within their vital success areas. Lou Ann is nationally recognized and speaks at several state and national conferences each year. She address operational topics that are important to senior care providers and trains the sales force providing products and services to senior care centers to excel in that market. Matthew Campbell is a licensed architect for the Washington State Department of Health, Construction Review Services. Matthew reviews and evaluates construction projects for assisted living facilities, nursing homes, birthing centers, and hospitals to verify compliance with state and federal regulations. Prior to joining the Department of Health in 2005 he specialized in, and designed to meet the regulations for, licensed health care facilities in the private sector. Matthew has participated in similar rule change and document adoption sequences since this process was used at the Department of Health for hospital physical environment requirements in 2007, and works as a member of the State Building Code Council Technical Advisory Committee on the fire code, with emphasis on impacts to licensed care facilities. Matthew authored and presented numerous proposals during the DSHS rulemaking process and worked with stakeholders to ensure final recommendations to DSHS expressed common interests. Brady Carlsen is the Executive Vice President of Business Development for Pinnacle Quality Insight. He has been with Pinnacle since 2008 and has been in aging services for over 10 years. He graduated from Brigham Young University in 2006 with a Bachelor of Arts Degree as a Spanish Major, with a Business Minor and a Pre Med emphasis. Brady later went on to earn

his MBA from the University of Utah. Brady got his start in healthcare 13 years ago as a Psychiatric Technician where he gained experience in patient engagement and personal care. Brady later moved into business development for a homecare and hospice agency before joining the Pinnacle team in 2008. Brady has overseen Business Development at Pinnacle since 2013. He consults with owners and operators of senior and long-term care organizations to help reduce employee turnover through education on employee feedback and improved awareness of emotional intelligence within healthcare organizations. He focuses on helping organizations improve the quality of care they provide through one-on-one meetings and satisfaction survey evaluations. Jeff Colby is an Account Executive in Parker Smith and Feek’s Benefits Department specializing in the healthcare and manufacturing space. Jeff’s focus is working with organizations to be more strategic with their healthcare and specifically, employee medical benefits. With healthcare costs continuing to rise, the status quo is no longer acceptable. Jeff joined Parker Smith and Feek in 2015 after a long career in the medical device world in sales and sales management. Working with physicians and patients has given him a unique perspective on how the end user views and uses insurance. Jeff is currently part of the Lake Washington chapter of the Society of Human Resources, Center for Manufacturing of Puget Sound, Washington Health Care Association, Medical Group Management Association, LeadingAge Washington, as well as Parker Smith and Feek’s Manufacturing and Healthcare Practice Groups.

Eric Collett, Principal and Owner of A Mind For All Seasons, LLC, is a nationally-recognized speaker, consultant and dementia expert, a licensed ALF administrator, and a teacher at Boise State University and the College of Western Idaho. Eric passionately believes that lifelong learning is a key to finding powerful new solutions to significant challenges and has spent nearly 18 years changing lives through innovative dementia care techniques and leadership strategies. Orla Concannon, MBA, BS, Horticultural Therapist founded Eldergrow in order to bring the wellness benefits of nature indoors to elders living in long term and residential care. Eldergrow offers elders a connection to nature through its evidence-based, therapeutic garden program. Orla studied Horticultural Therapy at Legacy Health Hospital as part of their Gerontology Program in Portland, Oregon. Prior to Eldergrow, Orla worked for The Alzheimer Society of

Ireland and Aegis Living and has been a lifetime advocate for our growing community of elders. Coyte Cooper Thought leader and high performance specialist, Dr. Coyte Cooper is on a mission to empower leaders, business professionals, students, and organizations around the world to perform to their highest potential. A bestselling author, podcast host, executive coach, TEDx Speaker, and former NCAA Division I All-American, Dr. Cooper specializes in creating transformational systems and strategies that are designed to help proactive people radically improve their balance, clarity, ENERGY, motivation and vision so they can cultivate MASSIVE desirable results in their lives. Meagan English and Kathy LeVee are the co-founders and operators of “Inspire Leadership, LLC”. After spending more than 15 years together (a combined 45+) in the trenches of long term care (with an operations and leadership focus), Meagan and Kathy decided to take the plunge and create a business doing what they love most: helping people become the kinds of leaders that great companies want to hire, and helping companies become the kinds of places that great leaders are scrambling to work for. Together, Meagan and Kathy facilitate unforgettable retreats, host leadership training labs in critical topics, and create engaging and exciting learning environments for businesses that want to take their employees, and their company’s performance, up a notch (or more). Meagan and Kathy share a straightforward and no-nonsense (but full of fun) approach to the work of developing leaders and companies, an authentic and inspiring style that has contributed to the building of countless thriving teams, and a passionate belief that any company’s greatest investment is in its people…not to mention real and relevant tools and approaches to leadership development and enhancement, change management, empowerment and strategy. Meagan’s background specifically includes time as an Administrator for Assisted Living, Skilled Nursing and Rehab, Home Health and Home Care, ultimately landing herself as a Director of Operations. Kathy’s background is similar, starting as bookkeeper, and growing through the ranks to Skilled Nursing Administrator, Director of Operations and VP of Operations. Nica Erickson, an ePharmacy Manager, is responsible for leading the integration of Electronic Health Record (EHR) and Electronic Medication Administration Record (eMAR) systems with new customers. She also establishes system testing protocols, and helps design

and build web platforms that connect customers with pharmacy operations. Nica is known for her ability to make transition management a positive experience—turning the anxiety of change into the excitement of successful outcomes for client facilities. A nationally-certified pharmacy technician, she is also a member of the Healthcare Information and Management Systems Society (HIMSS) and the National Council for Prescription Drug Programs (NCPDP). Hollie Fowler brings more than 25 years of strategic marketing experience and a profound commitment to delivering customer-centered products and experiences to her work to enrich the lives of seniors at Prestige Care. Prior to her tenure at Prestige, Fowler led global operations in the high-tech industry, specializing in product innovation and marketing. At Prestige, Fowler leads brand and product development in addition to overseeing the organization’s marketing team. In her role, she works collaboratively with both corporate and community-level leaders to drive industry innovation, placing residents and their families at the center of care and service-oriented programs and products. Her work has also earned Prestige international recognition for its award-winning Expressions memory care program, which was developed and launched under Fowler’s leadership. The program emphasizes a person-centered approach to Dementia care by nurturing body, heart, soul and mind. Tracy Fritts, PT, MSPT joined Consonus just a few years after graduating with a Master’s Degree in Physical Therapy from Pacific University. Her roles at Consonus have evolved over the last 20+ years from Physical Therapist to Rehab Director, then Area Director to Regional Vice President of Operations, to her current role as Vice President of Quality and Outcomes. Tracy was a member of the ACHA/NASL Outcomes Workgroup that created National Quality Forum endorsed Quality Measures related to improvements in Self Care and Mobility using the CARE Item set. Consonus was one of the first organizations to begin widespread collection and use of CARE data from rehab patients under her guidance. Tracy currently serves on the NASL Board of Directors and the George Fox University School of Physical Therapy Advisory Board. Tracy is a member of APTA as well as the Academy of Geriatric Physical Therapy and Health Policy and Administration Section.

John Furman PhD, MSN, COHN-S, is the Director of Washington State Health Professional Services (WHPS). WHPS is an Alternative to Discipline substance use monitoring program imbedded in the Board of Nursing. He has worked for the state of Washington for 40 years primarily in the areas of behavioral and occupational health, and has been in the WHPS Executive Director position for the last 6 years. Educational background includes under graduate and graduate degrees in Nursing, a doctorate in health administration, and certification as an occupational health nurse-specialist. This year he completed his second appointment on the National Organization of Alternative Programs Executive Committee. Prior to coming to WHPS Dr. Furman worked with the state OSHA program where he helped develop nationally-recognized programs on pesticide exposure monitoring, and outdoor heat exposure. Just prior to leaving the OSHA program he acted as the primary author of the nation’s first Hazardous Drug Exposure standard. Bradley Granger is a vice president, operational and clinical underwriting with Lancaster Pollard and leads the Clinical Risk Group. The Clinical Risk Group significantly enhances Lancaster Pollard’s ability to analyze and assess risk factors in senior care facilities and to pass that knowledge on to clients. Brad also assists clients in developing business opportunities relating to improving managed care relationships, hospital referral patterns and reimbursement enhancement. Prior to joining Lancaster Pollard, Mr. Granger worked for Ultra Risk Advisors as a vice president and underwriting manager for the long-term care professional liability program. His past experience also includes American Safety Insurance, PointRight Analytics, Inc., Trilogy Health Services and HCR Manor Care, where he was a regional director of operations for nine facilities. Dr. Guerry Grune is a chemical, mechanical, and materials science engineer, and chemist, possessing expertise related to chemical, mechanical, electrical, and medical products. Guerry is also the founder and CEO of 3rd Rock Essentials (www.3rdrockessentials.com) which develops, manufactures, distributes, and licenses food-grade edible personal care products. The products combine the use of chelated metal oxides such as zinc and silver to assist with prevention and healing of exacerbated skin conditions caused by infectious bacteria and UV light. He has also combined this experience by assisting others in the pursuit of intellectual property protection for the last 20 years. He has direct experience in

chemical processes, formulation chemistries, polymers and composites, service life prediction, and risk analysis including risk reduction technologies. Guerry is a named inventor or co-inventor on over 100 US/PCT patents and pending patent applications. He assists clients with most matters related to intellectual property including: full preparation and prosecution of US and PCT applications, technical due diligence and trade secrets, patent infringement, patent validity disputes, valuation, qualification, acquisition integration, IP analysis, and patent litigation support. He has also written and prosecuted over 300 US and PCT patents. Krista Hardwick is an experienced employment defense attorney, skilled in all aspects of employment law and traditional labor law, including responding to union organizing campaigns, collective bargaining negotiations, grievance arbitrations, and defending unfair labor practice charges before the NLRB. She has represented and advised employers and executives on a wide range of traditional labor and employment matters including harassment, discrimination, retaliation, wrongful discharge, and wage and hour claims. Krista also counsels clients on employment-related documents such as contracts, non-competition, non-solicitation and confidentiality agreements, and handbooks. Human resources professionals, managers, and business owners turn to Krista for strategic counsel on policy implementation and interpretation, operational strategy, pay practices, layoffs, terminations, and discipline as well as compliance with emerging federal, state and local laws and ordinances such as paid sick leave requirements. She also advises clients on affirmative action and federal contractor requirements and has successfully defended OFCCP audits. Krista offers tailored training to supervisors and human resources professionals on employment and labor law compliance. Before joining Lane Powell, Krista served as in-house labor and employment counsel for Providence St. Joseph Health System, where she gained significant experience within the healthcare and long-term care industries — an area in which she continues to focus her practice.

Lori Heiner, RN, MN, is directly responsible for supporting WHCA member assisted living providers through regulatory clarification, nurse consultation, facility system evaluation, advocacy, and education. She is responsible for developing and implementing WHCA policies and programs toward these goals. Prior to joining WHCA staff, Lori spent 20 years with the Department of Social and Health Services (DSHS) and Residential Care Services (RCS). Her career began at a skilled nursing facility in Spokane and has been devoted to long term care ever since. Lori started with RCS as a Nursing Home Surveyor and worked as a Field Manager in the Spokane Region 1 office for 15 years. As a Field Manager she was responsible for the management and supervision of licensing, inspection, and complaint investigation staff for assisted living and skilled nursing facilities as well as adult family homes. Raheema Hemraj is the Clinical Care Director at SafelyYou where her role focuses on how best practices in fall prevention for dementia care can be scaled to many who may not have access to a weekly Occupational Therapist. Raheema Hemraj has been in Occupational Therapy for the past 13 years with a particular emphasis on geriatric fall prevention. Before joining SafelyYou, she was part of the Stanford Healthcare Community Outreach and Injury Prevention program where she provided falls prevention education through Stanford Health Care's home­based Farewell to Falls program, including provision of exercises from the Otago program and home safety evaluation. She is also an instructor for the "Stepping On" and "Matter of Balance" evidenced­ based Falls Prevention programs. Amy Hobbs, PT, GCS, CEEAA, has worked in a variety of clinical settings over her 20 year career as a physical therapist, with a particular affinity for rehabilitation for aging adults. In 2010, Amy completed coursework to become a Certified Expert of Exercise for Aging Adults (a designation of the APTA Academy of Geriatrics) and in 2013 became an American Board of Physical Therapy Specialties Certified Geriatric Clinical Specialist. Amy has an extensive experience as a clinical mentor and lecturer. She is currently employed as the Director of Clinical Education for Accelerated Care Plus (ACP). In her role, she works to ensure excellence in ACP’s clinical education, training, and development. Amy is a member of the APTA and a member of both the Academy of Geriatric Physical Therapy and the Academy of Clinical Electrophysiology and Wound Management.

Sarah Kneisler, RMT/NHA has more than 35 years of experience in long term health care and is currently the owner of Senior Innovative Solutions where she serves as a speaker and consultant. Sarah has provided webinars and seminars for organizations in 36 states and at past Pioneer National Conferences. She is also a certified trainer for the BCAT system and an educator for the ENRICH® program. For several years Sarah served as an educator for Wellspring Innovative Solutions. While employed in the long care community, Sarah served as an Activity Director/Volunteer Coordinator, Life Enrichment Coordinator, Assistant Administrator and Senior Director of Life Services. Matthew Lindsay is the regional manager for the Rocky Mountain and Pacific Northwest regions. He oversees all investment banking operations, including the underwriting and closing processes. Since joining Lancaster Pollard, Mr. Lindsay has focused his efforts on hospital and senior-living finance, structuring a range of bond transactions and mortgage loans for expansion, new construction, acquisition, and refinance projects. He has a thorough understanding of the various financing structures available through conventional and agency financing and represents both nonprofit and for-profit clients with their capital plans. Elena Madrid is the Director of Regulatory Affairs for Washington Health Care Association (WHCA). She supports WHCA members by providing answers and insight to regulatory questions and expectations. Elena’s long and focused background in survey and enforcement as a surveyor and field manager for DSHS provide her with extensive knowledge and insight on regulatory compliance, the survey process, and policies and procedures. Elena also provides support, resources, and training regarding quality. As Chair of the Quality Improvement Committee for WHCA, Elena works with members to promote quality care and services at every level. At DSHS Residential Care Services where she was a field manager with oversight of assisted living and skilled nursing communities, Elena was responsible for the supervision of licensors, surveyors, and complaint investigators for assisted living communities, skilled nursing facilities, and adult family homes in eastern Washington. Elena has also worked as a director of nursing in both assisted living and skilled nursing. She is a registered nurse and brings a wealth of knowledge regarding long term care requirements and the regulatory issues affecting long term care providers.

Vicki McNealley, PhD, MN, RN, is Corporate Director of Quality Assurance for Village Concepts and has been involved in assisted living since 1999. She has an extensive background in health care and assisted living. Previously, Vicki served as Director of Assisted Living for the Washington Health Care Association for nine years, where she developed administrator and nursing systems and provided consultation to assisted living owners, administrators, and nurses. Vicki has served as a national award-reviewer for the American Health Care Association and worked closely with the American Assisted Living Nurses Association to develop its certification exam. Vicki is a registered nurse with a master’s degree in community health nursing and a doctorate degree in nutrition. A passionate teacher, she has been a community instructor for 11 years and continues to develop and teach continuing educational programs specific to assisted living. George Netscher, CEO of SafelyYou, is responsible for listening to the needs in dementia care and ensuring a system of applied artificial intelligence continues to provide critical benefits in care such as the 80% reduction in the fall rate published in the #1 medical informatics journal last year. Mr. Netscher is on leave of absence from the computer science PhD, where he chose UC Berkeley over Stanford or MIT specifically to work with Alex Bayen to develop better technology for patients with Alzheimer's disease, a project that is personally important to both of them. Co­advised by Alex Bayen and Trevor Darrell, Mr. Netscher led three projects exploring capabilities of IoT, speech, and image processing to support dementia care. The focus of his coursework was on computer vision, statistical inference, convex optimization, and signal processing. Brent Olson is a Regional Loss Control Manager for Employer Resources Northwest. He earned his bachelor’s degree in Entomology and master’s degree in Environmental Science from Washington State University. He has worked in the environmental, safety and health field for over 10 years. He started his career in 2004 as a tree climber for the Washington State Department of Agriculture. He then moved into the private environmental safety and health consulting realm which lead to a position at Labor & Industries as an industrial hygiene compliance officer. While employed with DOSH, he inspected all types of businesses in all types of industries from healthcare to saw mills and everything in between. In his current position at Employer Resources Northwest, he is responsible for assisting employers with safety and health compliance issues, performing safety audits,

assisting with ongoing compliance inspections, and supporting employers through the L&I appeals process. Bev Parnell currently serves as a Senior Organizational Development Consultant at MultiCare Health System. She has worked in learning and development for 25 years. She has a Bachelor of science in Psychology from the University of Alabama (Roll Tide!) and a Master of Science in Education with emphasis in Counseling Psychology from the University of Kentucky. Her certifications include PROSCI Certified Change Practitioner, InsideOut Coaching, Crucial Conversations, Harrison Assessments, The Center for Creative Leadership Assessment Suite (i.e. Benchmarks360). Bev gets fired up about impacting lives, and it is her hope that any encounter she has with anybody helps their life to be better in some way. Don Powell is an internet consultant and founder of Social Power, Inc. He is also part of Purident, an organization focused on bringing good oral and dental care right to your door. Don loves technology, internet technologies, and he loves seeing people benefit from the work he does in technology and innovation. Greg Pyle advises clients in corporate and business matters, with a particular focus on startups, mergers and acquisitions, and healthcare-related transactions. He counsels early-stage technology and startup clients through the process of entity selection and formation, capital raising, and growing their businesses with an eye toward an eventual exit. Greg serves as outside general counsel, providing practical advice and strategic insight on fundraising strategies, current venture capital trends, intellectual property protection and other business issues. He also has unique experience in healthcare and life science business matters. Greg represents clients across the healthcare-delivery system from major research institutions and health-information technology companies, to working with large national senior living providers on compliance issues. Greg also assists senior living and long term care communities with contract negotiation and coordination, and mergers and acquisitions. He spent time as a seconded attorney to Fred Hutchinson Cancer Research Center, where he negotiated its clinical trial and other sponsored research agreements with a variety of life sciences companies.

For 25 years Judy Salisbury, the Founder and President of Logos Presentations, has been training and motivating professionals and laypeople nationwide on various topics and in a variety of venues from communication and presentation skills, to vibrant living. Since 2004, this author of five books has been a volunteer on her local fire department where she serves as a firefighter, an EMT-IV, EMS Evaluator, and as the Crisis Care Counselor. Drawing from her EMS experience and from her time as a CAN/Med-Tech serving hospice, long term care, rehab, and assisted living, along with a decade of experience as the POA for a loved one, she created the special training program, LPNequip.org. Salisbury’s unique, eye-opening, and impacting training is designed specifically for nursing staff in assisted living and skilled nursing facilities. Jennifer Samoska has worked in various capacities in healthcare for the last 25 years, primarily in the long term care industry. As a licensed assisted living administrator and regional director in the northwest region, she specialized in caring for those with Alzheimer’s or Dementia for 12 years. While working in these positions, her company transitioned from paper-based health records to electronic health records. The impact of the change was transformational, giving her new insights into resident health and the ability to stay on top of the nursing and caregiving needs and concerns. She quickly became a true believer of the positive and beneficial impact that an outstanding customizable electronic health records system can provide to a leader and organization. She counted the technology as one of her best tools to helping her achieve multiple deficiency-free surveys. Jennifer has also spent time as an operations consultant for home health and now uses her experience, wisdom, and time to educate and facilitate other organizations about the benefits of using electronic health record technology. Dr. Pamela Scarborough, the Director of Public Policy and Education for American Medical Technologies, has a career that spans over 35 years. Her clinical experience includes traditional physical therapy, orthopedics, sports medicine, cardiac rehabilitation, and wound prevention and care. She is a licensed physical therapist and a board certified as a wound specialist (CWS). Dr. Scarborough is a prolific author and is published in various wound care books and periodicals. She has served on multiple wound-related boards and conference planning committees and presents nationally and internationally.

Ron Scharff, Assistant Vice President, directs Kindred Rehab Services' market research focusing on clinical, operational, and utilization outcomes. He guides acute and post-acute providers in transforming internal and external data into strategic insights so they achieve better care integration, succeed in alternate payment models, and strengthen their rehabilitation services across the patient care episode. Ron focuses on understanding opportunities to optimize patient identification, improve transfer processes, monitor and track patient-centered outcomes, and redesign rehabilitation services across the continuum of care. Stephanie Scheurich is Group Manager for the WHCA Group Retrospective Rating Program (GRRP). She earned her bachelor’s degree in Sociology from Eastern Washington University and has worked in industrial insurance for over 11 years. She started her career in 2006 as a claims manager at L&I and left in 2011 to advocate for employers. In her current position at Employer Resources Northwest, she is responsible for analyzing the financial performance of employers in the WHCA retro group and providing workers’ compensation education and training. She is also a liaison between employers and L&I to improve employers’ interactions with the department. Stephanie is passionate about saving employers money in the Washington workers’ compensation State Fund program. Amy Schmidt is the COO of Retirement Connection Guide, and holds a B.A. from the University of Tennessee. Amy has worked in the retirement industry since 1996. As a Sales & Marketing Director in Colorado, she opened and filled three new assisted living communities. As a publisher in Tennessee, she grew two senior publications before becoming the company’s National Marketing Director over 15 markets. Seeing a need for a comprehensive retirement resource in Oregon and Washington, Amy now publishes Retirement Connection Guide in Puget Sound and three Oregon markets. Since moving to Oregon in 2007, she quickly became very involved in the community and has served on the board of directors for several non-profit organizations and has spoken nationally. She has been awarded Metropolitan Senior Network: Integrity Award, Care Award, Leadership Award, and Marketing Professional of the Year Award.

Ellen R. Strunk, PT, MS, GCS, CEEAA, CHC has worked in various roles as both clinician and manager/director including: hospitals, transitional care centers, director of rehab for a hospital home health agency, clinical consultant, director of a home health staffing division, and director of governmental affairs for a company providing rehab services in long term care, home health, and outpatient settings. Presently, Ellen is owner of Rehab Resources & Consulting, Inc., a company providing continuing education and consulting services for post-acute care settings. For the past eight years, she has specialized in helping clients understand and navigate the CMS regulations for post-acute care settings, as well as how to prepare for the transition to a value-based system. Ellen is passionate about delivering medically-necessary therapy services in these settings, and lectures nationally on the topics of pharmacology for rehabilitation professionals, exercise and wellness for older adults, the importance of functional outcomes, and coding/billing/documentation for therapy services. Blake Thiess is a business leader with a focus and specialty in talent acquisition, recruiting, and all things human resources. Blake’s focused degree in Human Resource Management, as well as his possession of his Professional in Human Resources (PHR), and SHRM-CP certifications show his understanding and strong commitment to the field of human resources and talent acquisition. Blake has spent the majority of his almost-10-year talent acquisition and human resources career in the senior living space, notably with Holiday Retirement and most recently with Prestige Care. Blake is a trusted internal consultant on all things recruiting for Prestige Care, and is known for his unmatched energy level, passion, work ethic, and drive for exceptional business results. LiAna Tschen, with almost 20 years of pharmacist experience, is Director of Order Management at Consonus Pharmacy. LiAna is primarily responsible for ensuring that order management practices are safe, efficient and in compliance with state and federal law, but the bigger picture for her is always patient safety and taking care of the vulnerable in society. LiAna is a frequent and sought-after speaker on topics including lean pharmacy strategies, patient safety and electronic health record (EHR) integrations. She holds a Doctor of Pharmacy degree from the University of Maryland, with undergraduate degrees in physical anthropology and biology at the University of California/Santa Barbara.

Renee Tyminski is a certified Wound Care Nurse and a graduate of University of Washington, Tacoma. She has worked at St. Joseph's Hospital in Tacoma, Washington, as a surgical floor nurse, a charge nurse, clinical case manager, and eventually the clinical manager of St. Joseph's Wound Clinic. Renee’s background includes medical/surgical, burn, and case management experience, with the past 20 years in wound care. She moved to Madigan Army Medical Center in May 2014, as the Outpatient wound nurse and Inpatient wound consultant, where she found a passion for wound care education until accepting a position with 3M in March 2017 as Wound Care Nurse Educator. Mitch Warner serves as a managing partner and author at the Arbinger Institute. Mitch received his B.A. in philosophy and is a licensed Skilled Nursing Administrator. He joined Arbinger after serving as chief executive of skilled nursing and rehab facilities for one of Arbinger’s clients, Plum Healthcare. The operations under his supervision at Plum received the highest clinical rating by the California Department of Health. As an operations director at Plum, Mitch was a member of the financial and clinical turnaround team providing intervention and crisis management. During a period of significant growth, Mitch was heavily involved in operationalizing Arbinger’s work into the fabric of Plum’s culture. Mitch joined Arbinger in 2010, bringing the perspective and hands-on experience of an Arbinger client to Arbinger’s executive team. In his role as managing partner, Mitch directs the development of Arbinger’s training and consulting programs and highly customized large-scale organizational culture change initiatives. He has been instrumental in Arbinger’s rapid growth, including its expanding international presence in over 20 countries. He is the co-author of Arbinger’s latest bestseller, The Outward Mindset. Mr. Warner has delivered training and consulting internationally to leaders and organizations across a broad range of industries. He is a sought-after speaker, teacher, and advisor to leaders of corporations, governments, and organizations of all kinds around the world on the topics of leadership, collaboration, mindset and culture change, conflict resolution, alignment, and strategy. Mr. Warner is a licensed Skilled Nursing Administrator in the State of California.

Jeff West, MPH RN, is a quality improvement principal for Qualis Health with interests in care transitions, medication management, person-centered-care, and sustainable team-based quality improvement. Mr. West has directed national and regional healthcare quality improvement projects and presented at numerous conferences and workshops since 2003. Mr. West believes that healthcare quality improvement is best understood as a sustainable culture of democratic experimentation that values the experience of patients, families, and caregivers. Steve Wilder has spent the past 30 years in safety, security, and risk management. He has provided consultation services to hundreds of clients, including government, education, manufacturing, retailing, healthcare, and industry. In his healthcare corporate career, Steve served as Hospital Director of Risk Management; as Director of Safety and Facility Management for a senior service agency with 15 facilities; and as Corporate Director of Safety and Security for a healthcare system with 10 hospitals and 15 long term care facilities. Steve is a founding member of the Emergency Management Alliance (EM Alliance). In addition to his career in safety, security, and risk management, Steve has also spent 35 years in the fire service, retiring in 2008 as Fire Chief in a suburban Chicago fire department. He is an Illinois certified paramedic, a certified fire science instructor, and he spent 25 years on the teaching staff for the University of Illinois Fire Service Institute and at Southern Illinois University. He has written two books and written, directed, and produced numerous videos on issues of safety and security, workplace violence, and occupational health. Tracy Willis serves as Director of Corporate Development for Village Concepts, focusing on PR, media relations, strategic partnerships and staff development. In the industry since 2000, Willis is also involved with Washington Health Care Association as a former member of the WHCA-PAC Board and was honored with the 2012 Legislative Advocate of the Year award. With a bachelor’s degree in English and MBA from Warwick Business School in Coventry, England, Willis brings a wealth of energy and experience to Village Concepts. Jack York is co-founder of It’s Never 2 Late (iN2L), a company dedicated to helping older adults realize the full benefits of adaptive technology. Originally, Jack did not envision iN2L as a business; the impetus for what became the company was a philanthropic idea—to

donate computers to assisted living communities and nursing homes in southern California. With a 15-year background in the Silicon Valley, he saw a vast potential in fostering these connections but also saw that conventional technology was too difficult for virtually all of the residents to use in a meaningful way. As a result, in 1999, Jack retired as Vice President of Strategic Sales for Vishay Intertechnology and started what has become a successful gerontechnology company. He is a sought after national and international speaker on technology as a means to create personalized experiences that engage and connect residents to their loved ones and the world at large, specifically individuals with dementia. As of 2015, the company has a customer base of over 2,000 communities spread out across all 50 states. iN2L’s work has been recognized by the Wall Street Journal, NPR, and dozens of senior living publications. Ben A. Zaniello, MD MPH, is the Chief Medical Officer and Vice President of Product at Collective Medical. After years of seeing the benefit that both the health system and his patients at Providence St. Joseph received from Collective Medical, he left his leadership role at Providence to join Collective Medical so that he could help manage the inherent risk the healthcare industry faces as we transition to value based care. While at Providence Dr. Zaniello was the Medical Director of Population Health Informatics for Providence Health and Services in Seattle, Washington. He was responsible for the technical infrastructure that supports Providence’s work with the Boeing Preferred Partnership program, the Medicare Shared Savings Program, and other accountable care contracts. Prior to Providence, Dr. Zaniello led NIH-funded translational research in population health at University of Washington while consulting in healthcare technology, particularly EMR deployment and optimization. Previously, he worked at the early Java startup Marimba as well as the enterprise software company Trilogy in Austin, Texas where he helped build their Healthcare and Financial Services practice. Dr. Zaniello continues to practice in infectious disease in Seattle. His undergraduate work was at Stanford (in Architecture, German, and Computer Science) but he returned home to his native Kentucky for medical school at the University of Kentucky College of Medicine. He did Internal Medicine residency at Weill Cornell Medical Center and Infectious Disease fellowship at University of Washington where he also received his Masters in Public Health.

Registration FAQs

Q. If I register for a full packet, do I also need to

purchase lunch or dinner tickets?

A. No, a full packet registration for providers

includes EVERYTHING for the annual convention

for one individual.

Q. If we use the per-facility registration, can we

include people from corporate with our facility?

A. No, you may not mix the per-facility

registration among facilities or with the corporate

office. Each facility or corporate entity must

register their own staff on a separate per-facility

registration.

Q. Can an Associate Business member register

under the provider registration if they don’t want

to do Braindating?

A. No, Associate Business members must register

using the Associate Business registration. The

Braindating platform is just one part of the

convention; registration is for the entire

convention, not just Braindating.

Q. If we are in Group Retro, can we send

anybody for the free days?

A. No, the free days are for hourly-paid, frontline

or direct care staff. Their free days can only be

utilized if there is a full-packet or per-facility

registration selected for the facility.

Q. Once I register, can I cancel?

A. WHCA’s cancellation policy for convention

prevails if you must cancel. Please refer to it. If

you cancel after the deadline and no refund is

available, you are encouraged to send a

substitution in your place.

Q. Does registration include my hotel room?

A. No, hotel rooms are not included in

registration; you must reserve your own hotel

rooms at The Davenport Grand.

Make plans to join us for

convention 2019!

May 20-23, 2019

Vancouver Hilton Hotel

Affinity Partners

We appreciate the Associate Business members who

support WHCA at a level of $10,000 per year or more.

Their support enables us to offer quality education and

resources to promote quality care and services.