warwickshire care services directory 2012/13

Warwickshire Care ServicesDirectory 2012/13

Warwick Castle

The comprehensive guide to choosing and paying for care• Home support • Care homes • Specialist care • Useful contacts

In association with

Avon Court is a newly opened purpose built care home situated on Scholars Lane in the heartof Stratford Upon Avon and provides 64 spacious single en-suite bedrooms, each with theirown shower. The home has been designed to maximise independence and our residents enjoyusing our Bar, Café, Cinema, Restaurant and Computer Room.

We provide the highest quality nursing, dementia and residential care in a warm, homelyand luxurious environment.

• Nursing Care• Dementia Care• Multiple Sclerosis Care• Residential Care

• Early Onset Dementia• Parkinson’s Disease• Palliative Care• Respite Care

Avon Court Care Centre, Scholars Lane, Stratford Upon Avon, CV37 6HE.

Telephone 01789 297589 • Email [email protected]

Long and short stays available for the over 50s.

Avon Court Care Centre

The best care is not about just ticking boxes ...Avon Court_Layout 1 10/07/2012 10:29 Page 1

ListingsHome care providers 14

• Care homes and Care homes with nursing

Warwick & Leamington Spa 40

Nuneaton 43

North Warwickshire 46

Rugby 48

Stratford-Upon-Avon 50

Indices 56

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Warwickshire County Council’s distributionof this publication does not constitute theirsupport or recommendation of any of theproducts or services advertised or listedwithin. All the listings in this publication are

supplied by the Care Quality Commission (CQC) and neitherWarwickshire County Council nor Care Choices can be held responsiblefor any errors or omissions.

ContentsWelcome from Warwickshire County Council (WCC) 4

• Warwickshire Direct ................................................. 4• Areas covered by this Directory ............................ 5

Support for carers 5

Getting out and staying active 6• Day services ............................................................... 6• Use your local leisure centre.................................. 6• Travel in Warwickshire ............................................ 7

Your recovery 7• Being admitted to and leaving hospitial..............7• Warwickshire reablement service ........................ 8• Occupational therapy ............................................. 9

Help to live at home 10• Home care ................................................................ 10• Independent home care providers.................... 12

- Home care providers listings..........................14• Equipment and adaptations ................................18• Meals service ............................................................20

Health and wellbeing 21• Safeguarding adults ...............................................21• Services for people with sensory impairments ... 21• Mental health .......................................................... 22• Dementia services .................................................. 22• Residential dementia care checklist .................. 23• The End of Life Care Strategy .............................. 24• ‘Tell Us Once’ service ............................................. 24

Choices if you cannot live at home 25• Extra care housing ................................................. 25• Care homes - definitions ...................................... 26• Residential care home checklist ......................... 27• Supported living for people with disabilities .. 28• Looking for care and support?............................. 28

Social Care Assessments, Support Plans and Personal Budgets 28

• Are you eligible? ..................................................... 28• What is a Social Care Assessment?..................... 29• What is the Support Plan....................................... 29

V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

• What is a Personal Budget........................................ 29• Your financial assessment .................................... 30• Charges for social care ............................................. 31• Local charges .............................................................. 31

Your care, your choice 32• Self-directed support and personal budgets...... 32

Warwickshire Association of Care Homes 36Useful contacts 37

This Directory is available electronically at www.carechoices.co.uk.

There is also a Browsealoudoption for those requiring theinformation in spoken word.

Alternative formats

Adult Social Care Glossary. To help you understand any social care termsplease see our glossary: www.warwickshire.gov.uk/supportforadults(downloads and documents)

Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077 4

Making a decision about how best to receive thecare and support for your needs is critical. We hopethat this Directory will help you by giving someideas on the range and variety of services that areavailable. You should not rely on this Directoryalone – talk to family and friends, seek independentadvice from organisations such as Age UK and ifyou think you have high care needs, seek anassessment from us.

Our aim is to help you retain as muchindependence as possible, helping you to live in

Welcome from WarwickshireCounty Council (WCC)

Warwickshire DirectWarwickshire Direct gives you access to CountyCouncil and partner organisations' services. This canbe either face-to-face, via telephone or on theinternet. Our customer service advisors are speciallytrained in the wide range of services on offer andwill try to resolve your query.

To speak to someone in person you can accessone of our One Stop Shops, which are locatedwithin the community.

Alternatively you can telephone our CustomerContact Centre on 01926 410410.

Monday - Friday: 8.00am – 8.00pm

Saturday: 9.00am – 4.00pm

To find out more about Warwickshire Directincluding details of One Stop Shop locations, theCustomer Contact Centre, or to access servicesdirectly on the internet please visit our website:www.warwickshire.gov.uk/warwickshiredirect

Row boats on the river Avon

On-line Warwickshire Directory The County Council’s on-line WarwickshireDirectory provides information on a range ofservices in Warwickshire relating to adult, childrenand young people’s Social Care. It currently holdsover a thousand entries about local organisations,groups and agencies that provide activities, advice,services and support for you - with more beingadded all the time. The Warwickshire Directoryallows you to search by location, keyword or tobrowse through the navigation to find what theyare looking for with the ability to:· leave feedback on providers;· compare services; and · create and save a short-list of services for future

reference. You can find our on-line Directory at:http://directory.warwickshire.gov.uk/

your own home for longerand continuing to live close toyour family and friends. It isalso important to us that youcan purchase safe, qualitycare services with confidence.

Wendy FabbroStrategic Director of People Group

The People Group brings together the former social care Directorates of Adult, Health and Community Services and Children, Young People

and Families.

5

Carers provide unpaid care by looking after ill, frailor disabled family members, partners or friendswho could not manage without their help.

Caring can be very rewarding, but it can also beisolating, physically and emotionally tiring, andtrying to find the information you need cansometimes be frustrating.

Warwickshire County Council hascommissioned Guideposts Carers Support Serviceto provide information, advice, quarterlynewsletter, training, group and one to one

support. This service also administers the Carers'Emergency Card scheme which providesemergency contact numbers in the event of carersbeing temporarily unable to continue in theircaring role eg due to sudden illness or travel delayspreventing their return home.

Guideposts Carers Support Service can becontacted on: 02476 385888 or atwww.guidepostswarks.org.uk/home

Every year an estimated £740 million in carers’allowances goes unclaimed. The benefit system iscomplicated and finding out what you are entitled

to can be difficult. Information can be found in theCarers UK website: www.carersuk.org

Areas covered by this Directory

Warwick / Leamington Spa Page 40Nuneaton Page 43North Warwickshire Page 46Rugby Page 48Stratford-Upon-Avon 0

Indices Page 56

This Directory is divided into the geographical areasindicated on this map.

Care providers by area start on the following pages -

Stratford-Upon-Avon

WarwickSoutham

Leamington Spa

KenilworthDunchurch

Rugby

Nuneaton

Atherstone

Polesworth

Bedworth

Kineton

Wellesbourne

Shipstonon Stour

Bidford-on-Avon

Alcester

Support for carers

Financial information and advice for carers

Making relatively small changes in a carer’s workinglife, such as later arrival times or reducing hours,can help to make a caring role more manageable.Information and advice on how to go aboutrequesting flexible working from employers can befound at www.warwickshire.gov.uk/carers.

For carers looking to find work, Job Centre Plusoffers specific support and help with travelexpenses and replacement care to enable carers toattend training and interviews. For moreinformation contact your local Job Centre Plus orgo to www.direct.gov.uk/en/CaringForSomeone

Employment


A lot of businesses, especially in the leisure industry,offer concessions for carers such as off-peakdiscounts or free tickets for accompanying carers. Ifyou’re not sure what you want to do, or what youcan afford to do, then you might want to check outthe promotions and offers for carers in

Warwickshire on our website:www.warwickshire.gov.uk/carerconcessions

Some of the offers are for carers to enjoy bythemselves, others can be enjoyed with the personyou care for.

Concessions for carers



A young carer is someone under the age of 18 whohelps look after someone who has a physical orlearning disability; a serious illness; mental ill health;a dependency on alcohol or drugs or anyone withHIV/Aids. The person cared for may be a parent,grandparent, brother, sister, other relative or a close friend.

The young carers project(www.warwickshireyoungcarers.org.uk) supportschildren and young people in their caring rolethrough the provision of information, advocacy,practical advice, a range of other support servicesand emotional support. Young carers can contact

the service themselves or can be referred by theirparents or someone who knows them, for examplea teacher, social worker or health professional. Theproject employs experienced, friendly staff whomeet with young carers to find out what wouldbest suit their situation. There are regular activitysessions and a chance to talk about any issues orjust to have a break and some fun.

For more information about all carer supportservices please visit our website:www.warwickshire.gov.uk/carers or call: 01926410410

Young carers

Getting out and staying activeDay servicesWe understand that our customers want to stay asactive and independent as possible for as long asthey can. Our aim is to promote independent livingby providing a broader mix of services to enablecustomers to have more choice and control in theirlives. If an individual is assessed as needing a daycare service, their needs will still be met but theywill be supported in a different way. This meansusing a Personal Budget, which you will controldirectly, or they can ask Warwickshire CountyCouncil, or a provider, to manage their budget. Thiswill give greater flexibility about how, when, andwhere that care is provided.

You can find more information about localorganisations, groups and agencies that provide

day care services by:

• looking on our on-line Warwickshire directory: directory.warwickshire.gov.uk;

• looking on the Care Choices website: www.carechoices.co.uk;

• contacting the Care Quality Commission (www.cqc.org.uk), which provides information on all registered care homes and services in Warwickshire, some of which provide day care;

• looking in the Yellow Pages - particularly under charitable, voluntary and social services and welfare organisations; or

• asking at your local library or your place of worship.

Use your local leisure centreTo find your local leisure centre please see your localdistrict or borough council’s website.

• North Warwickshire Borough Council.www.northwarks.gov.uk

• Nuneaton and Bedworth Borough Council.www.nuneatonandbedworth.gov.uk

• Rugby Borough Council.www.rugby.gov.uk/site/index.php

• Stratford-on-Avon District Council.www.stratford.gov.uk

• Warwick District Councilwww.warwickdc.gov.uk

V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e 7

Travel in WarwickshireFor information on:

• bus timetables;• rail services; • coach services; • cycling and rail travel;• flexibus services; and• park and ride services,

please see our website:www.warwickshire.gov.uk/publictransport or

contact us on:Telephone: 01926 412987Email: [email protected] OperationsPO Box 43Shire Hall, Warwick CV34 4SX

For more information please visit our website:www.warwickshire.gov.uk/outandactive or call:01926 410410.

Being admitted to and leaving hospital If you need to be admitted to hospital the nursingand medical staff will see you shortly after yourarrival and ask you questions about your health andhome situation. Once a treatment has been agreedyou will be told how long you may be in hospital.However, this will be kept under review as thetiming for your discharge from hospital maychange depending on your recovery. If you knowthat you need to go into hospital, it will beimportant that you make arrangements for the careof your property and pets while you are away. Youshould also consider:

• how your benefits may be affected. The Department of Work and Pensions provide information about how a hospital stay affects benefits (www.dwp.gov.uk) ;

• how you can ensure that your essential bills are paid e.g. your gas, electricity, rent, while you are away, so that you do not encounter problems when you return home; and

• how to organise your return home.

With your agreement, and where appropriate, areferral will be made to the hospital social workteam who can make an assessment of your needs. Itis important that you tell them your views andwishes for the future. If you have someone whohelps to look after you, for example family orfriends, their views, with your permission, will alsobe considered. They will also have the opportunityto have their own needs assessed through a carer’sassessment.

Sometimes we may need to visit your home. Thisis to allow us to assess what services and/orequipment will help you when you are dischargedfrom hospital.

Some people may return home from hospitalwith support. This could be provided by adult socialcare and/or NHS health teams depending on theirneeds. You could be referred to the reablementservice (explained further on page 8), if you areeligible, where you will be supported to safely andgradually undertake everyday living tasks in yourown home, for example, cooking, dressing over aperiod of up to six weeks. You will then be assessedand, if eligible, and there is an ongoing social careneed, your social care practitioner will work withyou to produce a support plan.

If you are unable to return home, even with help,you may need to consider your longer term plans.However, you cannot generally stay in hospitalwhilst you are doing this, as the hospital will needto be able to provide care to others in need ofurgent treatment. By continuing to occupy a bed ina hospital when you no longer need it, you arepreventing someone else receiving the treatmentthey need.

Not everyone will need this detailed assessmentof their needs as some people can go home fromhospital without any support. Others may havefamily and friends who can help out for a short timeuntil they feel able to cope on their own again.

Your recovery

Continued on page 8



Recovery

A range of services may be provided that will helpyou recover when you leave hospital. These could betherapists, care assistants or nurses and they may beprovided in your own home, or another supportedenvironment, such as a care home for a short period.

What if I can't go home immediately?You may not be able to return home immediatelybecause of practical difficulties, or important decisionsneeding to be made about your future. You will not beable to stay in hospital whilst these things are beingsorted out. The team looking after you will explainwhat arrangements can be made in the meantime.

What if I need a permanent place in a care home?If it has been agreed that your needs would be bestmet in a care home (including care homes withnursing) you will need to find a home that your canmove to immediately. This may not be your firstchoice of home and you may want to considermoving again at a later date.

Sometimes it is not possible to find a vacancy inyour preferred area immediately and in thesecircumstances you will be expected to move furtherafield. This applies to everyone whether they fundtheir own care or if it is funded by the local

authority. Your social worker or the dischargeliaison nurse will provide you with any assistance/support in finding a home, or you can getinformation about homes in Warwickshire in thisDirectory (lists start on page 40) or by contactingthe Care Quality Commission (CQC), which hasnational as well as local information(www.cqc.org.uk).

Will I have to pay?There is no cost to the individual for anyassessment. If we provide a service, or arrange it foryou on leaving hospital, you may have to pay forthe service in full or make a contribution to the costof this service. You will need to have a financialassessment if you need or want us to fund all/partof the service and your social worker will be able toexplain any charges to you.

We understand that some people may not wishto provide details of their financial situation and inthese cases the services will still be offered, but youwill asked to pay the maximum charge. If you arelikely to require a significant amount of health careon a continuing basis you will receive anassessment and information about your rights andentitlements.

Warwickshire reablement service The reablement service is designed to help peopleregain the skills and confidence they need to liveindependently at home, particularly after an illness orafter staying in hospital.

It is available for up to six weeks. The aim is to assistyou to manage your daily activities like washing,dressing, cooking and shopping. The reablementservice will also advise you about safety issues to helpyou reduce the risks of falls, for example.

Reablement may well reduce your need forongoing support services by improving your practicalabilities so that you can do more for yourself. It hasbeen introduced nationally and aims to keep peopleaway from hospital services and the need forongoing support, such as residential care services.

At the end of the reablement period, you may beable to live at home without any support. You mayneed ongoing care, if so, a package of care will beagreed and a support plan will be drawn up. You willbe offered a financial assessment at the end of yourreablement programme and will be able to discuss

with your care practitioner how your ongoing careand support needs can be met and find out if anyfinancial assistance is available.

This service is only available to people who areeligible. Reablement will not be suitable for everyoneas some people may still need a higher level of care.

9V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

Occupational therapyOccupational therapists (OTs) work with adults(people over 18 years, or if in full-time education,over 19 years) and older people, alongside otherprofessionals. OTs will assist you as long as youmeet the ‘Fair Access to Care Services’ (FACS)criteria and if you are having difficulty with day-to-day tasks or if you might be at risk of harm, forexample, falling, or losing your independence.

Occupational therapists are regulated by theHealth Professions Council (www.hpc-uk.org). TheHealth Professions Council holds a register of allthose people who are eligible to practice.

Firstly, they, or one of their team, will talk to youto get full information about your needs. This mayresult in:

• referring you to a more appropriate service;

• giving you advice over the telephone;

• arranging to visit you at home; or

• a combination of these actions.

The occupational therapist or occupational therapyassistant will work with you to agree a plan ofaction that meets your needs. This may be through:

• suggesting alternative ways of completing a task;

• loaning specialist equipment;

• recommending minor building adaptations such as grab rails; or

• recommending grant support for major adaptations to make your home more suitable for independent living.

Occupational therapy services for children andyoung people are provided by your local HealthService through the Children’s IntegratedOccupational Therapy Service. This service can becontacted via NHS Warwickshire or by calling:

• for people living in South Warwickshire on 01926 495321 extension 3071; or

• for people living in North Warwickshire or Rugby on 02476 390013.

For more information please visit our website:www.warwickshire.gov.uk/yourrecovery or call:01926 410410. Alternatively, call this Directory’sindependent advice line: 0800 38 92 077 providedby FirstStop Advice.

For more information about any of the above

visit our website www.independentadvocacy.org

or call us on 02476 697443

Independent Appointee providing Personalisation Support

As a Corporate Appointee Service, approved by the

Department for Work and Pensions, we provide an

Appointee and Money Management Service for anyone

receiving benefit who is unable to manage their money

appropriately and for whom there is no one else deemed

more suitable to take on this role.

This service can also be purchased by individuals or other

organisations. It can be tailored to specific client needs

where we can purely accept responsibility for claiming and

managing benefit entitlement, managing benefits, pensions

and pay bills on someone’s behalf. We can arrange support

schemes to help clients retain their financial independence

wholly or partly. We can support the opening of bank

accounts, agreeing budgets and setting up payment plans.

Independent Advocacy

We represent the interests of people who may find it

difficult to be heard or speak out for themselves. These

can include over 65s, adults with physical or learning

disabilities and those with mental health problems.

With the support of trained staff, we provide an advocacy

service, which gives a voice to people in need. This

enables them to make their own choices and to have their

individual needs and views respected and acted upon.

We offer a free professional service to clients referred

from Warwickshire County Council, Warwickshire NHS

Trust, Coventry City Council (Brokerage) and Solihull

Care Trust.

We have over 17 years of expertise and, for those people

who do not meet the contracted criteria, our services can

be purchased by individuals and other organisations.



Home care

Help to live at home

Home care is personal and domestic care that helpskeep people safe and comfortable in their ownhome. This could mean helping customers to get upin the morning and go to bed in the evening. Homecare does not provide nursing care, which requiresthe specialist skills of a qualified nurse.

Who can receive home care?We will work with you to assess your needs. If youare eligible, an appropriate package of care is put inplace.

All our home care customers are regularlyreviewed and care packages are updatedaccordingly.

If you do not qualify for a service funded by us,we will offer advice and information about possiblealternative help.

Who pays?If you have savings of £23,250 or over, or are acouple with £46,500 or over, you will have to paythe full cost of your care.

For more information please see page 31.

Organising your own home careIf you are thinking about arranging your own homecare it is a good idea to ask any agencies youapproach the following questions:

• Are there different rates for weekends/evenings?

• Are there any extra charges i.e. for the carer's travelling expenses?

• What sort of services do you provide?

• Will somebody visit me before the service starts? If you provide me with a service, can I contact you out of office hours? If so, how?

• Are your carers trained?

• Do you take up references on your carers?

• Have your carers been subject to a Criminal Records Bureau (CRB) Check?

• Are you registered with the Care Quality Commission (CQC)?


Suite 4, Hatton Rock Business CentreHatton Rock, Warwickshire, CV37 0NQ www.homeinstead.co.uk/warwickshire

Being able to continue living at home can be one of the most important comforts in an older person’s life. That’s why Home Instead Senior Care are here to help.

From just a couple of hours a week, our service is available up to 24 hours a day, 7 days a week.

Call us on 01789 20 40 40 or 01926 62 90 30or email: [email protected]

Winner: National Care Provider of the Year Award

Approved by the Care Quality Commission

With our absolute focus on quality of service, why are we different?

time… every time

you always know who will call

with us it’s a minimum of an hour

so to everyone else it looks like family or friends are visiting

reputation for providing an outstanding service

Services include:

& Alzheimer’s Care

and much more...

Home.There’s no place like it.

Registered and regulated by the Care Quality Commission

Services include:• Personal care – bathing, dressing, toileting,

medication

• Domestic support – preparing meals, shopping, cleaning, laundry

• Social support & companionship

• Respite – providing main carer a break from caring role

• Fast response / emergency care

• Live-in care

For an informal chat please call our team on 01926 316200 E: [email protected] www.blueribboncare.org.uk

Althorpe House, Althorpe Street, Leamington Spa, Warwickshire CV31 2AU

Personalised care packages – our aim is to keep you independent and at home for as long as you wish.

By providing that little extra support you can continue living the life you always have done



Independent home care providersCare in your own home is often referred to aseither domiciliary or home care.

Given the choice, many people prefer to stay intheir own homes surrounded by their possessionsand near to their family and friends. This, ofcourse, applies to everyone whether they areelderly and frail, convalescing, have a physical orlearning disability, or have dementia. The range ofcare available is varied and each client should beinvolved, and agree, with the care provider, a careplan, which states their needs and the expectedoutcomes.

Domiciliary care is usually arranged in a mannerdependent upon needs:

Low level domiciliary care – this may be to assistwith household chores such as shopping, cleaningand assistance with food preparation. It may alsoinvolve a carer accompanying clients on trips outand even holidays. Calls from carers can be flexibleand assistance can be given for as little as 15minutes or when the client needs.

Medium level domiciliary care – in addition tolow level care this will normally involve personalcare (assistance with washing, dressing etc),and/or one carer to assist with mobility. Clientsmay wish to have a carer sleep in their homeovernight for security and reassurance.

High level care – this involves visits by two ormore carers who assist clients with highdependency needs such as being transferred froma bed to a chair etc. Carers may require specifictraining for the health needs of a client.

Live-in care – a carer lives in the client’s home, isallowed time off each day and must have a night’ssleep. Live-in care can be arranged as a shortrespite for the client’s main carer or a permanentarrangement to suit the client’s needs.

24 hour care – this is required when the clientneeds assistance or monitoring through the dayand night; it differs from live-in care in that carerswork on a roster to ensure that a carer is on dutyand awake both day and night.

Some agencies are also registered as Nurses’Agencies, meaning they can provide registerednurses if needed.

All service providers must be registered andinspected by the Care Quality Commission (CQC).It is important to be assured that all carers haveCriminal Records Disclosures, have receivednecessary training, are properly referenced, andare eligible to work in the UK prior to them visitingyour home. Ask the service provider to showevidence that the carers they introduce are indeedcompliant with the legislation, and check theirlatest CQC report at www.cqc.org.uk or call theCQC on 03000 616161.

Paying for home care Domiciliary care for social needs is often funded inpart or whole by the local authority, oralternatively private arrangements can be madewith service providers. The majority of socialservices funded care is contracted out to privatecompanies, rather than the internal local authorityservice.

Fees for services vary, a good service providerwill be able to provide you with a detailed costbreakdown prior to the commencement of anyservice.

Most service providers will accept clients whopay using Direct Payments (discussed further onpage 29). You will still need to have an assessmentof your needs, and if you are eligible, you candecide whether you would prefer to arrange theservices yourself. If you do not meet your council’seligibility criteria, you must organise your owncare as a ‘self-funder’. Listings of home careproviders start on page 14. See page 32 for adviceon self-directed support.

With thanks to The Care BureauTel: 01926 427423

ADVERTORIAL

13V i s i t w w w. c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

The Care Bureau is Warwickshire’s first choice Home Care Agency, offering support and care to people clients in their own home as an alternative to residential care

Regulated by Care Quality Commission, and a member of UKHCA

Range of services from 15 minute regular visits to 24 hour and Live-in Care, from domestic help to complex care needs. A flexible service designed to meet the needs of our clients

Older Adults, Physical Disability and Learning Disabilities

Home Care Assistants and Registered Nurses available

CARERS • NURSES • SHORT VISITS • LIVE-IN • NIGHT SITS • 24 HOUR CARE

www.carebureau.co.uk

Contact your nearest office:

Leamington 01926 427423

Stratford 01789 520990

Rugby 01788 440012

Maintaining the dignity and independence of those we care for is paramount and we arepassionate about the quality of services we provide.

• Residential care for older people including specialist dementia care• Day care and respite care for older people• Residential care including respite care for adults with a physical disability• Home Care Services throughout the Stratford Upon Avon, Wellesbourne, Shipston &

Southam areas

Charity no: 1012788 Registered in England Company no: 2713150

Warwickshire Home Care ServicesSuite 3, Hatton Rock Business CentreHatton Rock, Stratford-upon-Avon CV37 0NU01789 298521

WCS - Homecare 1/8_Layout 1 25/06/2012 12:39 Page 1

®

Caremark Stratford offers personalised care & support services to people within their own home.

We are here to help you enjoy life to its fullest, without worrying about the things that are very personal to you. If you would like more information please contact us:

Caremark Stratford, The Mansley Centre, Timothy’s Bridge Road, Stratford-upon-Avon, CV37 9NQ Tel: 01789 298 286 Email: [email protected]: www.caremark.co.uk/stratford-upon-avon

Home Care You Can Trust

Baddesley Clinton estate

• Visits from 1/2 hour• 1 or more visits per day

[email protected]

0845 - 862 - 1885

Pulse 8+CARE SERVICES

Pulse8 1-8_1/8 03/07/2012 15:50 Page 1

14 Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

Home care providers

Client groups

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autismMH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

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BlUe riBBon CommUnity CAre (wArwiCKshire) Leamington Spa Tel: 01926 316200 OP PD Advert page 11 BUrgess CAreLeamington Spa Tel: 01926 614048 LDA CAmphill gp led heAlth CAre Nuneaton Tel: 02476 390008

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CArewAtCh (soUth midlAnds) Northampton Tel: 01604 494592 OP D PD LDA MH SI YA CArewAtCh (soUth midlAnds) Rugby Tel: 08448 226332 OP D PD LDA MH SI YACArewAtCh (soUth wArwiCKshire) (t/A CAsA CAre limited) OP D PD LDA MH SI YA Leamington Spa Tel: 01926 882888 Coventry dCA Bedworth Tel: 02476 645544 OP CrystAl CAring serviCes limited Nuneaton Tel: 02476395276 OP domiCiliAry CAre serviCe Rugby Tel: 01788 573318 LDA elmhUrst Assisted living And CAre fACilities Rugby Tel: 01788 535842 OP D LDA MH essendAl fUtUres limited Tel: 02476395230 LDA MH YA everyCAre rUgBy And wArwiCKshire Rugby Tel: 01788 544064 OP D PD LDA MH SI YA exCite CAre ltd Nuneaton Tel: 02477 675004 OP D PD LDA SIfArmers CoUrt Rugby Tel: 0370 192 4000 OP firstpoint homeCAre - henley- in- Arden Henley- in- Arden Tel: 01564 795050 OP D PD LDA MH SI YA flexiCAre soUth midlAnds Rugby Tel: 01788 570999 OP D PD LDA MH SI YAforwArd CAre UK ltd Stratford-upon-Avon Tel: 01789 205631 LDA gUideposts trUst Rugby Tel: 01788 577825 OP D PD LDA MH SI YA

help At hAnd CAre serviCe Warwick Tel. 01789 842555 Advert page 17

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UniversalCare Services

Universal Care Services

- We provide care and support to clients in their own home.- Packages tailored to suit individual needs- Services range from 15 minutes to 24 hours- Personal Care, Domestic Help, Meal Preparation & Respite Care- Rapid response provision of services if required- All staff fully trained, CRB checked and supervised- Regulated by CQC & achievers of Investors in People Gold Standard

There when you need us

Services supplied in the Coventry and Warwickshire areas

26 – 28 Newdegate Street, Nuneaton, CV11 4EU

For a free consultation please call our Head Office (Nuneaton) on 02476 371197 or Lemington Spa Office on 01926 351009

[email protected] • www.uitservices.co.uk

UCS - 1/2_1/2 02/07/2012 13:10 Page 1


home care provders continued


Client groups


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Help at Hand 2008_1/8 07/07/2011 16:20 Page 1



Equipment and adaptationsEquipment and adaptations can help people livemore productive lives. It enables people to carry outessential activities, with the aim of maintaining or

improving independence. In Warwickshire wecurrently provide:

Assistive Technology (Telecare)

Assistive technology is a range of equipment thatcan help people with a physical, sensory, or mentalhealth disability. It helps people to continue to liveat home safely and as independently as possible.

Our assistive technology service, Telecare, cancan offer protection from:

• intruders;• floods;• fire; and• falls.

The name Telecare describes the wireless sensorsthat are linked to a control centre, or to a familymember’s mobile phone or pager. The sensorsmonitor your home and can raise the alarm shouldan emergency occur.

The service makes a real difference to people’slives, not only for those using the service tomaintain their independence, but also their familiesand loved ones who really appreciate the peace ofmind that the use of this equipment can bring.

Benefits of the Telecare service include:

• instant response - the highly skilled operators respond to your call and take the right action to get you the help you need, when you need it;

• personal service - friendly and dignified service;

• we will not leave you - the operators will stay on the line with you until help arrives;

• complete reassurance - 24-hour link to the control centre; and

• easy installation - systems are easy to fit and often wireless, so no ugly wiring.

Our aim is to:

• assist people to maintain a safe home environment;

• assist carers to care for someone at home;

• reduce the risk of falls and accidents within the home and reduce the waiting time for assistance following an incident;

• prevent avoidable admissions to hospital and speed up discharge; and

• prevent or delay admission to a residential home.

The service involves the provision of a telephone link24 hours a day between your home and the controlcentre. All that is required is a telephone line and anelectrical power point (within six feet of each other).Should a sensor be activated, a message is sent to thecontrol centre where trained operators take the mostappropriate action, such as contacting a familymember, neighbour, doctor or the emergency services.

What types of equipment are there? Examples of the type of equipment used inWarwickshire are:

Personal trigger - a call for help can be raised fromanywhere in the home or garden

Bogus caller button - a discreet button placed near adoor, which can be used to call for help from the 24-hour control centre when a stranger asks for entryinto your home

Smoke/carbon monoxide detector - a life-savingdevice, the detector provides additional protectionby raising an instant alarm call to the control centre ifanything is detected

Fall detector - automatically detects a serious fall andraises an alert with the 24-hour control centre

Flood detector - this small radio sensor gives an earlywarning by alerting the control centre of potentialflood situations in the home

Movement detector - this allows the 24-hour controlcentre to detect for inactivity and raise an alert, oralternatively to audibly verify and record thepresence of an intruder.

How do I get Telecare?If you are already supported by a social worker or anoccupational therapist you can simply speak to themabout the Telecare service.

If not, contact us on 01926 410410 and ask aboutreceiving the Telecare service.

Integrated Community Equipment Service (ICES)

The Integrated Community Equipment Servicehelps people to live in their own homes more easilyby providing a range of equipment. This can rangefrom a simple walking stick, to a more complexitem like a mobile hoist. To receive this service youmust be assessed and eligible for social caresupport (explained on page 28).

There is no charge for equipment provided by ICES.

What equipment is available?The equipment service has a range of equipmentavailable in stock. The assessor has to ensure thatyou meet the criteria for that piece of equipmentbefore being able to issue it. If the assessorrecommends a non-stock item of equipment, forexample, a specialist shower chair, this will have tobe individually ordered and may take longer toprovide

How do I get my equipment?The equipment service will make an appointmentwith you to deliver and fit the equipment. Theassessor will demonstrate and instruct you in thesafe use of the equipment.

ICES currently do not provide:

• wheelchair services;• school equipment;• sensory equipment; • communication equipment; or • telecare.

How long can I keep the equipment? The equipment will remain with you for as long asyou need it. You will be contacted to see if you arestill using the equipment at regular intervals.

If your needs change you can ask for a re-assessment, which may mean your equipment isexchanged for a different piece of equipment.

How do I return my equipment?To return equipment not being used telephone0800 915 7744 and they will arrange a time tocollect it from you.

How do I get my equipment repaired?You are expected to routinely check, clean, andkeep equipment in good working order. If theequipment breaks or becomes faulty do not use itplease contact us immediately on 0800 915 7744.

How do I get equipment to help me at work?You can contact any of the following specialists:

• Warwickshire Employment Services Team on: 02476 385200

• North Warwickshire - The Shortwoods Centre on: 01827 895747

• Rugby Community Placement Unitl on: 01788 537582

• Warwick - Emscote Centre Community Placement Unit on: 01926 419471




Smartcare - assess yourself on-line for equipment

We want to reduce the risks of falls and accidents inthe home and enable people to live moreindependently. We are currently working with anorganisation called ADL Smartcare to provide anon-line, risk-free assessment service. Here you willbe able to find out what equipment is available tohelp you such as grab rails, raised toilet seats, bathboards, or tap turners.

Warwickshire residents will also be entitled to adiscount on equipment ordered through thisservice. There are lots of items of equipment thatcould help you - for all parts of your home.

Visit Smartcare Assist Warwickshire’s website:www.self-assess.co.uk/smartassist/warwickshire

for further information.You can also visit the Enable Me Centre, where a

member of staff can help you complete the on-lineassessment and also provide demonstrations of theequipment available.

Enable Me Unit 2Trojan Business CentreTachbrook Park DriveLeamington Spa CV34 6RSTelephone: 0800 915 7744Visit: www.warwickshire.gov.uk/smartcare

Meals service The meals service in Warwickshire is delivered byCounty Enterprise Foods who produce and deliverready-made meals, direct to your home. The serviceis for older and vulnerable people and aims to helpyou to live as independently as possible.

The meals are:

• tasty and nutritious;

• varied; and

• made using fresh ingredients and seasonal vegetables.

Frozen meals

These meals are delivered together weekly,fortnightly or monthly. You can then choose whichmeal you want to eat on which day, at a time to suityou. The frozen service offers a choice of over fiftymeals a day.

The meals are for any elderly person and also foradults who have:

• a physical disability;

• a visual impairment or poor eyesight;

• a learning disability;

• mental health problems; or

• a deteriorating or life-threatening condition or are nutritionally at risk.

Hot meals

Daily delivery of a hot meal:

• choose from a choice of four meals a day;

• available on the days of your choice up to 7 days a week; and

• breakfast and tea time packs can also be delivered with your main meal.

We can supply meals to suit any dietary needincluding:

• vegetarian;

• African Caribbean;

• Halal;

• Kosher;

• spicy meals;

• specific medical conditions;and

• soft food diets.

To receive community meals, telephone CountyEnterprise Foods or visit one of our Customer ServicePoints. We can talk to you about what meals we canprovide and what is the best kind of delivery for you.

If you prefer, someone else (such as a friend,relative, neighbour, health or housing worker) canget in touch with us on your behalf.

The driver who delivers your meal can also help by:

• plating meals, getting cutlery out and pouring a cold drink;

• assisting service users to get to their dining tables;

• opening bottle tops or tins of food for later;

• setting a tray and guiding clients to where the meal is;


• cutting the meat up;

• picking up mail from the floor;

• bringing the milk in;

• turning the gas off when accidentally left switched on;

• contacting family or the doctor if they are worried or in emergency situations;

• chatting with service users; and

• spending some time with people if they are upset.

For more details please call: 01926 410410 or visitwww.warwickshire.gov.uk/helptoliveathome

Safeguarding adults

Health and wellbeing

Many adults, because of illness or disability, may beunable to protect themselves from abuse. Vulnerableadults may be certain older people, people withlearning disabilities, physically disabled people,people with mental ill-health or those with a short orlong term illness.

Abuse can be defined in many ways however theterms most commonly used are:

• physical;

• emotional;

• neglect;

• sexual;

• institutional; and

• verbal.

Abuse happens in situations where one person in arelationship has more power than the other. In adultabuse cases this could be a vulnerable adult's paid orunpaid carer, a worker, relative, in fact almostanyone.

If you think that a vulnerable adult is being abusedcontact us on 01926 412080. Our adult social careteams can offer advice and support to the personand/or their carers and, where necessary, arrangeappropriate services.

Services for people with sensory impairments

We work in partnership with the WarwickshireAssociation for the Blind to ensure that a number ofservices are available for people who have problemswith their sight. These services include:

• registering you as a person with visual impairment, following referral from a health practitioner

• carrying out an assessment to find out what needs you may have for equipment, services and benefits;

• providing rehabilitation services, as appropriate, which could include: mobility training, daily living skills, provision of low vision aids, and development of communication skills; and

• providing information about activities and organisations that may be helpful to you.

The (RNIB) Royal National Institute of Blind Peopleoffers practical support and advice to anyone with asight problem. Helpline opening hours - Monday to Friday 8.45am -6.00pm and Saturday 9.00am - 4.00pm. Helpline telephone number: 0303 123 9999Email: [email protected]

DeafblindDeafblind is a national charity which provides arange of support services to deafblind adults andtheir carers. It also campaigns on behalf ofdeafblind people.

Helplines: (24 hours) 0800 132320 (voice/text),telephone 01733 358100 (voice/text) and

Services for blind people

Meals service continued

Services for deaf people

We offer a range of services to help meet the needsof deaf and hard of hearing adults and children, aswell as their families and carers. These include:• social workers being available to help and advise

on a wide range of personal and practical problems;• registering people as deaf and hard of hearing;• monitoring care of deaf adults in residential care;• participating in specialist assessments for a wide

range of settings such as residential care, P.A.C.E. interviews, transitional reviews for deaf children at 14 plus;

• providing information about deafness, sign-language, deaf clubs and support for

deaf children;• providing information about regional and

national resources for deaf people;• service development - we ask deaf people their

views and what they want to improve and develop services;

• liaison with other agencies; and• assessment and advice on equipment deaf

people might need in their daily life for example, flashing doorbells, textphones.

Where individuals are not eligible for a service fundedby us, they will be offered advice and informationabout possible alternative sources of assistance.

Services for blind people continued

textphone 01733 358358

Email: [email protected]

SenseSense works for people with deafblindness andassociated disabilities. It offers a wide range ofsupport and services across the UK to help sensory

impaired people of all ages reach their full potentialdespite the many challenges facing them.

Telephone: 020 7272 7774

Minicom: 020 7272 9648.




The term ‘dementia’ is used to describe thesymptoms that occur when the brain is affected byspecific diseases and conditions.

Dementia is a common condition and there areover 100 different types. In England alone, there arecurrently estimated to be around 750,000 peopleliving with dementia (source: Alzheimer’s Society).

In Warwickshire we are proud to be taking the leadon a partnership approach to dementia services andinformation and have been instrumental in

establishing the Living Well with Dementia PartnershipCoventry and Warwickshire. This is a collection of LocalAuthorities, NHS, Private and Voluntary Sectororganisations dedicated to raising awareness ofdementia, improving post diagnosis support foreveryone who has a dementia diagnosis and theircarers, and improving the quality and access thatpeople with dementia, their carers, social care andhealth practitioners have to important local, service-related, information about dementia.

Mental healthIt is estimated that one in four people living in the UKwill be affected by problems regarding their mentalwellbeing at some point in their lives. If you have anyconcerns about your mental health you should visit yourGP who will be able to offer you advice and support.

A small amount of people may experiencemental health problems to such a degree that theyare diagnosed as having a mental illness, requiringthe involvement of specialist services and support.The majority of people will not experience mentalillness, but will experience mental health problemsat different times in their lives.

If people are given support and information, thoseexperiencing mental health problems can makepositive changes and improvements. Only a smallminority of people do not respond to appropriate helpand need more specialist involvement.

You can search for services using NHS Choices(www.nhs.uk/livewell/mentalhealth/Pages/Mentalhealthhome.aspx)

Here you can also find out about the types oftreatment available in Warwickshire and how toaccess them.

Dementia services


Dementia services continued

Residential dementia care checklistThings to look for in care homes specialising in dementia. Please use in conjunction with the carehomes checklist on page 27.ResidentsThe best indication of a good home is that theresidents appear happy and responsive.• Are there rummage boxes around the home to

stimulate residents?

AccessIf the person with dementia needs, or is likely to need,equipment or adaptations you may want to check:• There is adequate signage and cues for different

parts of the home such as dining room and bathroom.

• The home’s policy about locking external doors.

BedroomsYou may want to find out whether the person withdementia can have a single room and whether:• Residents are encouraged to bring in some of their

own furniture and possessions to increase familiarity.

ActivitiesResidents should be stimulated without feeling stressed.• Are reminiscence activities available?• Are residents able to compile memory boxes?• Do staff compile life story books including

photographs and mementoes?

StaffIt is important to note whether staff seem friendly andcaring towards residents and whether they treatresidents with respect. • Do they have any training and experience in

dementia care? • Will the person with dementia have a member of

staff particularly responsible for their care? • Is there a member of staff you can talk to about

your own worries about the person with dementia?

Manager/head of homeA manager who is caring as well as efficient can makeall the difference to a home. • Does the manager have a knowledge of dementia

and can they deal with difficulties that may arise in an understanding way?

• Is there a full assessment at home before a resident is admitted?

For more information please visit our website:www.warwickshire.gov.uk/healthandwellbeing or call 01926 410410

The Dementia Advisor Service will give you theinformation you need to make the right decisions.They will also tell you about the services available inyour area which can support you, and your family.

You can choose the way you have contact withyour Dementia Advisor whether it's by phone, emailor face to face.

Dementia Advisors ensure that people affected by dementia have a single point of contact forquestions or queries they may have after being

diagnosed with dementia.The service aims to support you to live well with

your dementia, by guiding you to specific supportand services.

The Dementia Advisor Service is currently availablein the North of Warwickshire and is provided by theAlzheimer's Society.

Alzheimer's Society Warwickshire Branch10 Wise Street, Leamington Spa CV31 3AP

If you require other services provided by TheAlzheimer's Society, please call: 01926 888899.

The Alzheimer's Society National DementiaHelpline provides information, support and guidanceon dementia. The service can also refer peoplesuffering from dementia to other appropriateorganisations, if they need specific care.

Callers speak to trained advisors, and all calls areconfidential.

Contact details: Tel: 0845 300 0336 (8:30am to 6:30pm -Monday to Friday)You can find information about social careassessments and carer’s assessments on pages 5 and 28.

42 Warwick New Road, Leamington Spa, Warwickshire CV32 6AATel: 01926 832826Fax: 01926 734103

Clarence House

We offer the very best care to all our residents.Experienced friendly staff (50% nursingexperience), homely atmosphere with 19-20residents. Weekly outing, excursions &holidays. Fees £295-645 p/w.



‘How we care for the dying is an indicator of howwe care for all sick and vulnerable people. It is ameasure of society as a whole and it is a litmustest for health and social care services.1’

Although the subject of dying is often painful tocontemplate and as a society we do not discussdeath and dying openly, the way care professionalsapproach the process is incredibly important for theclient, their family and carers. The Department ofHealth has published Strategies for organisationsinvolved in providing end of life care which aim topromote high quality care for all adults at the endof life, whether this be at home, in a care home, inhospital, in a hospice or elsewhere.

A care pathway approach for both thecommissioning and delivery of services is stronglyrecommended by the Department of Health, andshould encompass :

• Identifying people who are approaching the endof life and initiating discussions regarding theirpreferences for end of life care.

• Care planning: assessing needs and preferences,agreeing a care plan to reflect these needs andpreferences and reviewing these regularly.

• The coordination of care across all sectors (health,public and private).

• The delivery of high quality services in alllocations.

• Support during the last days of life and care afterdeath.

• Involving and supporting carers, both during aperson’s illness and after their death.

Although it can feel difficult to broach this sensitivearea, potential care providers always welcomequestions and should be happy to explain theirapproach to end of life care. It is thereforeworthwhile asking any questions you have withregards to end of life care, for example, whetherthey are following any of the national strategiesrecommended for implementing best practicewithin their home, and if so, how they areimplementing it within their organisation. 1 ‘End of Life Care Strategy - promoting high qualitycare for all adults at the end of life’ April 2008.Department of Health.

‘Tell Us Once’ service

When someone dies, the last thing the loved onesleft behind want to be landed with is extrapaperwork and red tape. But from now on, thanksto a new ‘Tell Us Once’ service being rolled outacross the country, it will be easier for families tonotify government authorities about the changes intheir circumstances.

‘Tell Us Once’ has been launched by theDepartment for Work and Pensions in partnershipwith local authorities across England, Wales andScotland. It enables key local and centralgovernment departments and services to benotified simply through one single appointmentwith your local registrar.

When you make an appointment to register thedeath in Warwickshire, you can extend yourappointment and take up the ‘Tell Us Once’ service.This will mean that the registrar can send yourinformation to other government organisationsthat need to know about the death.

The contact number to book your deathregistration appointment is 0300 555 0255.Lines are open 8am - 8pm Monday to Friday and9.00 am - 4pm on Saturday.

More information can also be found on theWarwickshire County Council websitewww.warwickshire.gov.uk/deathregistration

The End of Life Care Strategy

25

Extra care housing

Choices if you cannot live at homeMany older people can end up living where gettingabout is difficult or they are not happy to bebecause they want to please others, or not be aburden to their family. Moving after an accident oran illness can mean there is not enough time tothink about what you really want. Having the

opportunity to think about the sort of place onemight find desirable and suitable before a decisionneeds to be made is important.

One such possibility that is becoming a majordevelopment across Warwickshire is extra care housing.

Extra care housing gives you the opportunity to liveindependently in your own home, access 24-hourcare to help with your personal care needs and bepart of a community.

Extra care housing is different because:

• you are living at home - not in a residential care home;

• you have your own front door - you decide whocomes in;

• couples and friends can stay together;

• there is a mix of able and less able people;

• 24-hour care services are available - if you need them;

• you get support to keep your independence;

• you can join in social activities - or you can beprivate;

• you have control over your finances; and

• you have security - a buzzer entry system and alocked front door.

Extra care housing offers a new way of supportingyou to live independently for as long as you possiblycan. It gives you the security and privacy of a home ofyour own, a range of facilities on the premises, with24-hour care services available if you need them.

Extra care housing is sometimes called ‘verysheltered housing’. The look of the accommodationvaries enormously: some are new purpose-builtretirement villages, others are modernised shelteredhousing schemes with extra services on site. Manyoffer a choice of accommodation such as flats orbungalows, for sale or rent. What all residents of extracare housing have in common is the security ofowning or renting your own home, control over yourfinances and the peace of mind that goes withhaving 24-hour care and support available on site.

You may be thinking of moving or having toleave your old home because of life changes or

health problems. Or you may simply be unhappywith where you are living now. If you value yourindependence and privacy and want control andchoices in your life, think about extra care housing.

What facilities do extra care schemes have?

Each scheme is different and what is available variesfrom site to site. However, each scheme will have:

• Housing - a range of modern and affordable oneor two bedroom homes available to buy, rent orpart own which are purpose-built or adapted foryour care and support needs

• Communal areas - these might include a cafe,hairdressers, library, guest accommodation foryour visitors, a day centre with organisedactivities and outings.

• Neighbourhood facilities - extra care schemes arebased within local communities so the usualrange of neighbourhood facilities are close bysuch as leisure centres, shops, GP surgeries andpublic transport.

What support can I get?

Home care staff can offer support with yourpersonal care, including:

• help with washing, dressing and getting to andfrom the toilet;

• reminders to take medication;

• preparing snacks and heating up meals;

• shopping;

• laundry; and

• some domestic tasks.

There is access 24-hours a day to support withpractical care tasks. Some extra care sites havedementia units which provide specialist care in acommunity setting.



Taking the Worry Out of Paying for Care • 0800 3 10 20 11 26

Care homes - definitions• Care homes with nursing

If you think you may need nursing care in a home,you will need to be visited by a social worker or acare manager to work out what care you will need.This visit might be in your own home, or in hospital ifyou’ve been ill, or in a home. You will be fullyinvolved in planning your care needs.

If a care home providing nursing care is the bestsolution for you, the social worker will give youinformation to help you find a home which meetsyour care requirements. The cost of the nursing carepart of your fees is paid by the NHS to the homedirectly: the current amount is £108.70 per week.You can contact the Nurse Care Management Teamsfor your area at your local Primary Care Trusts (PCTs).

If you decide that a residential care home is thebest option for you we will advise you on the typeof care home that will best meet your needs - thiscould be a residential home, or a home thatprovides nursing care. The home might also needto provide a specialist service, for example,dementia care. We will help you find out abouthomes, vacancies and prices.

All residents have to pay for residential care, butthe amount will be assessed according to yourincome and savings.

All care providers in the country must be registeredwith the Care Quality Commission (CQC). Homes areinspected by the CQC, who report on their findings.These inspection reports are available at the home orfrom the CQC (www.cqc.org.uk).

There are two types of residential home:

• Care homes (personal care only)

If you are reasonably active, but would like greatersecurity and care, subject to a needs assessment, acare home offering only personal care may be thebest option. Personal care includes bathing,feeding, dressing and help with moving but it mustbe paid for if your capital/savings exceed £23,250.This figure may change after April 2013, check withus after this date. See page 31 for more informationon paying for your care.

Extra care housing continued

What extra care doesn't cover

People who need specialist nursing care (such asdementia) frequently or throughout the 24-hourperiod, beyond the level available from theCommunity Nursing Service, may need specialistnursing home care (explained further below).

How much does extra care cost?

There are three parts to extra care costs:

• housing - the cost of renting, buying or sharedownership of your home;

• service charge - home maintenance and communalfacilities; and

• care and support costs - these vary depending onyour needs. You may be eligible for support withthis following an assessment by a social worker.

The amount you pay will depend on your individualcircumstances. We will conduct a financialassessment and tell you exactly how much it will cost.

Extra care schemes in Warwickshire

• Briars Croft: Stratford District

• Farmers Court: Rugby Borough District

• All Saints Road, Warwick (currently being built)

To find out more, visit the website:www.warwickshire.gov.uk/extracarehousing ortelephone: 01926 410410. Alternatively, call thisDirectory’s independent advice line: 0800 38 92077 provided by FirstStop Advice.

For some older people residential care is the bestoption.


FIRST IMPRESSIONS 1 2 3• Were you met by someone when you first arrived? • Do staff seem warm, friendly and polite?• Do the residents seem happy, active and sociable?• Does the home feel homely and welcoming?• Is the home fresh, clean and comfortably furnished?

FEES 1 2 3• How much are the fees?• Do the fees cover all the services available?• Under what circumstances will the fees alter

- eg annually or according to increasing needs?• Is the notice to terminate the contract reasonable?• Can you see a table of the fees charged?

TRANSPORT 1 2 3• Is the home easy to get to for relatives and friends?• Does the home provide its own transport?

Can you see what sort?

ACCOMMODATION 1 2 3• Are bedrooms single or shared? Is there a choice?• Can you decorate and re-arrange your room to

suit yourself?• Can you bring your own furniture and TV?• Is there a call system for emergencies?• Are there enough electric sockets in your room?• Can you control the heating in your room?• Can you lock your room and is there a secure

place for valuables?• Is there a separate dining room? Bar?• Are there toilet facilities within easy reach of the

communal facilities?• Are there both showers and baths?• Are bathrooms adapted to help people in and

out of the bath?

ACCESSIBILITY 1 2 3• Does the home have the right adaptations and

equipment to meet your needs?• Are all areas accessible for wheelchair users?• Does the home have extra wheelchairs and

walking aids?• Is there adequate provision for people with sight or

hearing difficulties? What evidence is available to show this

LIFE WITHIN THE HOME 1 2 3• Are there any rules and restrictions (e.g. going out,

time of return etc)? Can you see a copy of any literature pointing these out?

• Can you choose when to get up and retire every day?• How are residents involved in decisions about life

in the home?• Is there a telephone where you can make and take calls?• Will someone post a letter for you? Or is there

a post pox near by?• Is there enough privacy given to residents?• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?• What arrangements are there for religious observance?• Can you handle your own money? If not, what

arrangements are in place?• Does a hairdresser/chiropodist visit?• Are residents accompanied on visits

to the GP or hospital?

STAFF 1 2 3• Do the staff appear clean, cheerful and respectful?• Observe how the staff talk to residents. Are people

treated with dignity as well as being treated in afriendly manner?

• Are the staff formally trained?• Is there an adequate number of staff on duty day

and night? What evidence is available to back this up?

VISITORS 1 2 3• Are visitors welcome at all times?• Is there somewhere to see them in private?• May your visitors join you at meals?• Can your visitors stay overnight?

CATERING 1 2 3• How much choice do you get about meals?• Is the food varied and interesting?• Can the home cater for your dietary needs?• Ask to see a current menu to answer these questions?• Can you have snacks or drinks any time

of the day or night?• Can you eat in your room?

ACTIVITIES 1 2 3• Can you continue to pursue your hobbies and interests?• What sorts of activities and entertainment are organised?• Can you see a copy of the home’s current activities diary?• Are outings and holidays arranged? How much

do they cost?• Are escorts available if necessary?• Is a library service available?• Can you have your own flower bed or help in the garden?• Can you stay in your own room if you want to?

GARDENS 1 2 3• Are the grounds/gardens attractive?• Are all areas safe and accessible?• Is there somewhere to sit?• Are they quiet?

CONTRACT TERMS 1 2 3• Can you retain your own room if away?• Can you have a short-stay or trial period?• Ask to be given a statement of terms and conditions

used by the home.• Are all procedures, such as complaints, clearly

spelt-out? Where? Ask to see a copy.

HOME 1: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fees per week £. . . . . . . . . . . .HOME 2: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fees per week £. . . . . . . . . . . .HOME 3: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fees per week £. . . . . . . . . . . .

Residential care home checklist © 2012 Care Choices Ltd

28Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Supported living for people with disabilitiesWhen we carry out an assessment of your needs wewill try to enable you to live at home asindependently and safely as possible. However, ifthis cannot be achieved we will advise you on the

Social Care Assessments, SupportPlans and Personal Budgets

Looking for care or support? schemes that meet their criteria with supplementaryinformation about choosing and funding.

One call to the freephone number 0800 38 92 077will enable the service to build a profile of exactlywhat type of care you’re looking for, while taking intoaccount your personal needs and interests.

This Directory’s free advice line, in association withFirstStop Advice, provides an INDEPENDENT adviceand information service encompassing care,accommodation, funding and rights. A personalisedreport can be generated for customers providingdetails of all care homes or housing with care

- physical disabilities;- sensory impairment, for example people who are

deaf or blind;- mental health needs;- drug and alcohol problems; or- HIV or AIDS.

We help by working with health services, voluntarygroups and independent care organisations toarrange services. These services may be jointly orpartially funded by us.

Warwickshire County Council’s Adult Social CareDepartment helps people who need extra support tolive as independently as possible, including:

• older people;• vulnerable people, for example elderly people or

someone with a disability;• people who care for others; and• people with:

- learning disabilities;

Are you eligible? We help people with the greatest need for supportby using the Fair Access to Care Services (FACS)eligibility criteria. We will discuss this with at yourassessment. If you are not eligible for help from us,we will give you information about otherorganisations that may be able to help you.

We would normally arrange support if you are notable to:

• get out of your bed or chair or move around without help

• look after yourself because you cannot prepare

meals and drinks; and / or

• wash or dress yourself properly, and you need help to manage those essential tasks.

If you are at significant risk because:

• your main carers, relatives, friends or neighbours who provide a lot of help cannot continue to provide all the help you need

• you have needs arising from severe dementia or depression

• you have suffered from physical, sexual, psychological or financial abuse, or if there are

type of home that will best meet your needs.

Vacancies and prices can also be found on theWarwickshire Partnership in Care website:www.wpic.co.uk

For more information please visit our website www.warwickshire.gov.uk/cannotliveathome or call 01926 410410.Alternatively, call this Directory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.


What is a Social Care Assessment?People who are thought to be eligible for supporthave a social care assessment, this is how we findout what people’s needs are and what outcomesthey want to achieve with their support.

To achieve this we will need to ask you questionsabout your needs or problems and how they areaffecting your day-to-day life. We will only askquestions which help us to understand your needsor problems. This will include basic informationsuch as your name and address, date of birth, nextof kin, and GP. We may also need to discuss yourcurrent health, medical history, family, housing andfinancial situation, and personal care.

The assessment is an opportunity for you to saywhat you think and to ask us questions. We willlisten carefully to your views and take your wishesand feelings into account. If you need an interpreterbecause your first language is not English, or youuse sign language, we will arrange this.

You will only need to give your personal detailsand information about your needs or problems once

and, if you agree, we will then share this informationwith other people involved in your care. We mayhave to ask other people for information about you.For example, we may need to ask your doctor to tellus something about your health problems. We willnot normally collect or record any information aboutyou, or share it with anyone else, without yourpermission. We call this ‘consent to share and recordinformation’ - the person who does your assessmentwill explain this to you. If you contact us by telephoneon 01926 410410, you will initially speak to acustomer service advisor based in the customerservice centre, who will be able to advise you of youreligibility for further assessment for services.

If you are eligible for help we will talk to you, andyour family and carers with your permission, aboutthe options available to you. We will then write a planthat sets out the support we have agreed with you. Ifyou are caring for someone on a regular basis andfeel you would like to be assessed in your own rightas a carer you can request a carer’s assessment.

Are you eligible? continued

good reasons to suspect you might be at risk of this happening.

If you are a carer and:

• you are putting your own health and welfare at risk because of your caring tasks or

• you might need support to continue in your caring role.

We would not normally arrange support for:• housework

• shopping

• collecting pensions

• collecting prescriptions

• ironing or other household tasks and

• bathing, if you can manage a shower or strip wash.

What is the Support Plan?After your assessment is completed we will discusswith you how you wish to be supported, this caninclude your family, friends or carers if you want it

to. The Support Plan will give the detail of whenyou will get support, the type of support, how oftenyou have it and who will provide it to you.

What is a Personal Budget?Warwickshire now give people who are eligible forlong term support a Personal Budget, this is the moneyto buy the support identified in the Support Plan.

The Personal Budget can be used in two differentways, you can chose to take the money and arrangeyour own support, this is called a Direct Paymentwhich just means that we pay you the money directly

rather than paying the person or organisation thatsupports you. This gives you a lot of control over howyour support is provided and makes it simple for youto change the arrangements.

If you want to use a Direct Payment but areworried about making the arrangements we canprovide you with support or this can come from



Your financial assessmentWe are not able to subsidise the whole cost of carepackages in Warwickshire and so we are required tocarry out a financial assessment to find out whether youhave to make a contribution towards your support.

To find out if you need to contribute to the cost ofyour care, you will be visited from one of ourspecialist finance visiting officers who will look atyour income and any capital or savings you have,and will make sure you are receiving, or haveclaimed, all the benefits you are entitled to.

The visiting officer will also discuss with you anyexpenses you have as a result of your care needs ordisabilities. We call these ‘disability related expenses’and can include things like exceptional laundry costsor paying for certain items of equipment. The visitingofficer will discuss these items with you and agreeweekly amounts that can be included as expensesthat relate to your disability or care needs.

Once this information has been collected andagreed, the visiting officer will then be able tocalculate whether or not you will need to make acontribution towards your support. If you are happyto proceed with the visit it would be helpful to haveyour financial information available when the visitingofficer calls. This will include things like:

• benefit award letters including state pensiondetails and housing benefit award andoccupational pension details;

• rent/mortgage and council tax details;

• details of all bank/building society statements,savings accounts, PEPs, ISAs etc; and

• Trust funds, bonds and any other income.

Any recent receipts you may have for the followingwould also be useful:

• fuel bills;

• recently purchased disability equipment;

• invoices for privately arranged care purchaseddirectly by you; and/or

• essential purchases that enable care to beprovided in your own home.

How is the amount I need to pay calculated?

The total amounts of your income, capital andsavings will be added together and from this we willdeduct your housing costs such as mortgage/rentpayments and council tax. In line with Governmentguidance we will also deduct an amount equivalentto the basic level of Income Support or PensionCredit that the Government says that you need tolive on, plus 25% and also deduct the amount wehave agreed with you as ‘disability related expenses’.

How much will I have to pay for my social care services?

If you have savings of £23,250 or over, or are acouple with £46,500 or over, you will have to pay thefull cost of your care.

You will be sent a letter from the financialassessments and benefits advice team advisingwhen the visiting officer would like to visit.

The result of your financial assessment will be sentto you either by your Personal Budget administrator orthe finance assessments and benefits advice team.

In the meantime, if you have any questions orconcerns about your financial assessment please donot hesitate to contact a member of the team on01926 413985.

If you’re not happy with your assessment orsupport plan

You can ask for your assessment to be reviewed bycontacting the manager of the team that carried outthe assessment. If you are still unhappy you cancomplain or make comments to the manager of theteam that has been dealing with you.

What is a Personal Budget? continued

family or friends if they are willing to help you.The other way of receiving your Personal Budget is for

the Council to arrange the support for you this would bedone by the person who completes your assessmentand support plan. We will still involve you in deciding

how to arrange your support but you will need to comeback to us if you want to change anything.

You are also able to have a Direct Payment forsome aspects of the support plan and have theCouncil arrange support for other parts of your plan.

For further advice and information, call thisDirectory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.


Local chargesThe following are an indication of our currentcharges from April 2012. We suggest you check ourwebsite for any changes.

Transport Transport charges based on journey length, inmileage bands.Journey length,Up to 5 miles - £5.175 to 10 miles- £8.63Over 10 miles - £12.23

Telecare£4.87 per week. Your Telecare service contribution isbased on the actual number of weeks or part weekthat you receive a Telecare service.

Day careCharges for day care services by client group: £ per dayOlder People / Older People Mental Health / AdultMental Health - £25.21Physical Disabilities - £40.28Learning Disabilities - £46.74

Home care£14.24 per hour. Your home care contribution is basedon the actual number of home care hours that youreceive. If you wish to cancel or change your care youmust give 24-hours notice or you may still be charged.

Respite care£51.80 per day. Your respite care contribution isbased on the actual number of days you receive yourrespite care service.

Personal assistant services£10.78 per hour. Your personal assistant contributionis based on the on the full cost of paying andemploying personal assistants (hourly rate, via adirect payment).

Carer Sitting Services£ per hourReplacement Carer Services / Sitting Services - £14.24

Other chargeable servicesYou will be requested to pay the full cost of otherchargeable services and support such as laundryservices.

For more information please visit our website:www.warwickshire.gov.uk/socialcarecharges orcall 01926 410410.

Charges for social careBy law we can ask people who receive adult socialcare services to contribute to the cost of thesupport they receive. These contributions help us tocontinue to provide adult social care services to thegrowing number of people who need them.

Everyone will be offered a financial assessment towork out how much they can afford to pay towardsthe cost of their care.

As part of your financial assessment, we will takeaccount any savings you have, as follows:

• less than £14,250 - we will not take these intoaccount;

• between £14,250 and £23,250 - we will apply atariff income of £1.00 for each £250 (or part of£250) and add this to your income used in theassessment; and

• above £23,250 we will assess you as being able topay the maximum contribution, no matter whatother income and disability costs you may have.

The financial assessment will make sure you keep abasic level of income to include basic housing costsand agreed disability-related expenses. As part ofthe assessment we will also give you advice onwelfare benefits so you may be able to increaseyour income by claiming all the benefits you maybe entitled to.

What happens if I do not want a financialassessment?

You can choose not to have a financial assessment,but this means that you will need to make themaximum contribution for your care.

2. Developing ‘My Support Plan’

How you want to use this money (‘estimatedpersonal budget’) will be written in a plan called ‘MySupport Plan.’ This describes the support you wantto meet your social care needs and how you plan toachieve your outcomes. This must also keep yousafe, well and be legal.

A social care practitioner will meet with you tohelp you with your plan. You can also have a friend,family member or a trustee to help you as well.

The final amount of money is only confirmedwhen your support plan is agreed. This is called your‘Personal Budget’.

32Advice for older people

Helping you to Choose and Pay for care • 0800 38 92 077

Steps to self-directed support

Self-directed support and personal budgets

Your care, your choice

Self-directed support is about you being in control ofthe assistance you need to live the life you choose. Ifyou have been assessed as being eligible for social

care support, we want to put you at the centre ofthis support and give you control over that support.

There are seven main steps to helping you be incontrol of your support:1. Completing a supported self assessment

questionnaire

2. Developing a support plan

3. Agreeing the support plan4. Using a personal budget5. Paying towards a personal budget6. Keeping records and7. Reviewing.

1. Completing a self assessment

This helps us find out:• if you are eligible for social care support; and• about your day-to-day life; and• your social care needs.We will arrange to visit you to help you completethe assessment. If you want, you can involve afamily member, carer, friend or someone else whois important in your life to help with this too.

We also want to support carers. We will alsoassess someone who regularly cares for you, forexample, a family member, friend, neighbour etc. ifyou would like us to, provided they are not beingpaid for caring for you.

You can tell us about the changes you would liketo make, the things you would like to stay the same,and what you would like to achieve - we call theseoutcomes.

It may be that you are able to make some choicesabout how you want to be supported. If you areunable to make your own decisions about yoursupport, we will work in line with the Mental CapacityAct 2005 to make sure we meet your best interests.

After we have completed the assessment we willlook at what you have told us and work out anestimated amount of money you may need to payfor your support (we call this your ‘estimatedPersonal Budget’). This will help you as a guide toplan your support.

4. How do I use my personal budget?

There are a number of ways you can use yourPersonal Budget:

Direct payments

Direct payments provide greater choice andflexibility in the way you arrange the support youwant, and you can include things we (the council) donot organise and directly pay for.

Choosing direct payments is the only time you willuse your personal budget as money.

You will receive the money every four weeks paidinto your designated bank account to pay for yoursupport.

If you have capacity to agree to direct paymentsand you do not want to manage it alone, you maywish to nominate a person you know, or a trust, toopen a bank account and receive the money on yourbehalf. They could also arrange the support followingyour support plan. You will still be accountable forthe way the direct payment is managed.

Trust - this is usually a small group of people whomanage your direct payment on your behalf and caninclude anyone you agree to, such as members ofyour family.

If you support someone who does not have thecapacity to agree to direct payments you may beable to act as a Suitable Person. If you are appointedas a Suitable Person you will be accountable forreceiving and managing the direct payment. The lawtells us who can be appointed as a Suitable Personand we must follow a process to understand whocan act as this person.

There are only a few things you cannot use yourdirect payment for:

• you cannot purchase long term residential carebut you can take short breaks;

• you cannot buy a service from us, as the council isnot allowed to sell their services this way;

• you cannot use it for health related services i.e.dentist;

• you cannot use it for your own personal bills i.e.personal clothes, food, household bills, rent, andmortgage;

• you cannot use it for gambling, buying alcohol orcigarettes;

• the law tells us you cannot pay someone who livesin the same household unless we agree; and

• you cannot use it for anything that is illegal ordoes not keep you safe and well.

Sometimes people under certain mental healthlegislation cannot be offered direct payments.

In Warwickshire we have a direct payment supportservice. Here you can access support, informationand advice. Please ask us for the direct paymentsupport service contact details.

A personal managed budget

You may decide that you prefer not to receive yourpersonal budget as money, and instead you want us(the council) to make your arrangements for you.

If you choose to do this, we will use the money topay for your support. Your support will be limited tothe organisations that we contract with, and theservices we provide.

If we agree with you that residential care is thebest way to meet your support needs, this will bearranged as a managed budget for legal reasons.

A combination budget (a mixture of a directpayment and a managed budget).

You may decide that you want a direct payment

3. Agreeing ‘My Support Plan’

Your personal budget must be spent on meetingyour eligible social care support needs and theoutcomes in your support plan. You can use yourpersonal budget on many different things within theamount of budget available to you, for example:

• employing someone to support you in day-to-daylife (we call this person a personal assistant);

• buying support from a care agency;

• meeting other people, perhaps at a local club;

• keeping well by having regular exercise, perhapsswimming, or being part of a local walking group;

• having help to run your home;

• having a break so that your family carer can havesome time off; or

• learning a new skill or maintaining an existing skill.

Often talking about this with someone else can helpyou think about the different possibilities.


7. Reviewing

We arrange review meetings with you to see if youneed a different amount of money and support.However, you can tell us at any time if you feel yourneeds have changed.

The purpose of these review meetings is to look atyour support plan and see if your support is stillhelping you to achieve your outcomes. We will lookat what you want to change, or keep the same, andcheck that the allocated funding is meeting yourneeds. A large underspend may trigger a review toensure the resource relates to your support need.

Your direct payments could be at risk if you breakthe rules and spend the money for something illegal,gambling, or something outside of the agreed

outcomes. We will work with you to stay within therules and discuss alternative arrangements tomaximise the choice available to you.

You will only continue to receive a personalbudget if you are eligible for social care support. Ifyour circumstances change and you are no longereligible you will be supported to close down yourpersonal budget responsibilities.



5. How much will it cost me?

We will carry out a financial assessment with you tosee how much money you can afford to pay towardsyour support. Depending on the outcome of thefinancial assessment you may be asked to pay

towards your personal budget to buy the supportyou need.

You will be told how much you need to pay beforebeing given your personal budget.

6. Keeping records and spending the personal budget

If you are going to receive direct payments, weadvise you to open a separate bank account in yourname, or the name of the person you have agreedwill help you with managing the money.

We will advise you how to keep simple recordsand how to get the types of help and support tomake things easier for you.

At first, we will need to look at your bankstatements for the separate account for directpayments every three months to help you manageand keep on top of things and we will write andrequest these from you.

If you find that you are spending more moneyeach month than you have coming in, you must tellus. We can help you to find out why. You may need

to spend your money in a different way to meetyour agreed outcomes. However, we cannot giveyou more money if you run out.

We will look at how much you have in yourpersonal budget. If you do not spend the entirepersonal budget, we will ask you to pay backanything above the agreed reserve amount.

We support the flexibility of personal budgetsand we will allow you to build up an amount ofmoney to help you to plan for such things as youremployer responsibilities and achieving youragreed outcomes. Usually around eight weeks offunding would be acceptable. Anything savedabove this must be agreed during your supportplan or review.

4. How do I use my personal budget? continued

for some of your support, but you want your socialcare practitioner to arrange some things for you - wecall this a combination budget.

Individual service funds

Individual service funds are an option for people whentheir personal budget is known. We will work with youto choose a provider that will help you meet the needs

and outcomes agreed in your support plan.If you agree, we will give your Personal Budget

(some, or all of it, depending on what has beenagreed) to the provider on your behalf. The providercan only use your budget for your support and mustaccount to you. This gives you some flexibility andcontrol as you agree with the provider the exactdetail of your support.

For more information please visit our website:www.warwickshire.gov.uk/personalbudgets orcall 01926 410410. Alternatively, call thisDirectory’s independent advice line: 0800 38 92 077 provided by FirstStop Advice.

Lodders 1/2 - promise - to

be how solicitor can help

(they have been acredited)

this edit doesnt exist


We can provide guidance in relation to the following:-

• Care fees and who should pay them• Entitlement to NHS Public Funding• Court of Protection Applications and Lasting Powers of Attorney

• Wills, Probate and Inheritance Tax Planning

For assistance please contact Debbie Anderson and her Courtof Protection Team:

We have a dedicated department set up to provide comprehensive advice and support to clients and their families whose financial affairs need to be overseen by the Court of Protection.

T: 01926 491181

F: 01926 402692

E: [email protected]

34 High Street, Warwick CV34 4BE

www.qualitysolicitors.com/moore-tibbits.

Celebrating

175

Years

Looking for care or support?For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077


Bidford-on-Avon



The Warwickshire Association of Care HomesThe Warwickshire Association of Care Homesrepresents a majority of independent care homes inthe county. The Association is recognised byWarwickshire Adult, Health and Community Services,PCTs and the Care Quality Commission (CQC) andliaises with them on a range of issues aimed atproviding and maintaining the highest standards ofresidential care to the elderly people of Warwickshire.Our aims are:• To promote and encourage the highest level of

care for service users within its member homesembracing the fundamental principles of goodcare practice to improve and sustain service usersoverall quality of life.

• To provide support and information to potentialservice users and their families on all mattersrelating to care assessment and placement. Inparticular to maintain our web based vacancyreporting and information service (supported byWarwickshire Social Services) on ww.wpic.co.uk.

• To prevent service users from being referred to

facilities which are inadequate for their assessedneeds.

• To ensure that the substantial contribution tocare for the elderly made over recent years by thesector is fully recognised for its quality and costeffectiveness.

• To represent the independent sector in theformulation, development, implementation andinterpretation of community care policies for thecounty with Warwickshire County Council, healthauthorities, Primary Care Trusts and the CareQuality Commission.

• To represent members honestly and equitably inaccordance with the Government directive‘Building Capacity and Partnerships in Care’ andthat the guidelines are honestly applied to thepeople of Warwickshire.

For more information please contact: Mike Leyland, WACH, Linden Lodge, ChurchRoad, Warton, Tamworth, Staffordshire B79 0JR

WACH

The Warwickshire Association of Care Homes has introduced a ‘quick search’ web site to show you which homeshave available vacancies. The information is updated weekly and can tell you at a glance:

• What type of care is available

• Access to care advice support line

• Where the vacancies are

• The geographical location via a County map

• Details of the individual homes

• Advice and guidance in what to look for in selecting either nursing, residential or home care or other models of supported / assisted living

• A guide to the financial issues in care placement

• What to look for by way of a check list

EASY ACCESS TO AVAILABLE BEDS

Contact: www.wpic.co.uk or 07801 863616


Age Concern and Help the Aged have joined forcesand the new body is now called Age UK in someareas.

Age UK - WarwickshireProvide a wide range of services and activities forthe local community and older people and theircarers across the county.8 Clemens Street, Leamington Spa, WarwickshireCV32 4SUTel: 01926 458100www.ageconcernwarwickshire.org.uk

Alzheimer’s SocietyOffer advice and support to people with dementia and their carers.South Warwickshire Branch 10 Wise Street, Leamington Spa, Warwickshire CV31 3APTel: 01926 88 88 99

Association of Charity OfficersA national umbrella body for benevolent charities.Unicorn House, Station Close, Potters Bar, Hertfordshire EN6 3JWTel: 01707 651777 Web: www.aco.uk.net

Care Quality Commission, The (CQC)National inspector and regulator of care services.National Customer Service Centre:Tel: 03000 616161 Web: www.cqc.org.uk

Carers UKThe voice of carers.20/25 Glasshouse Yard, London EC1A 4JTTel: 020 7490 8818 Web: www.carersuk.org

Counsel and Care Advice and help for older people. Twyman House, 16 Bonny Street, London NW1 9PG Tel: 0845 300 7585 Web: www.counselandcare.org.uk

Crossroads CareRun a network of care attendance schemes throughout the UK.10 Regent Place, Rugby, Warwickshire CV21 2PN Tel: 01788 573653 Web: www.crossroads.org.uk

Electronic Quality Information for Patients(EQUIP) Provides quality health information in Warwickshireincluding details of hospitals, walk-in centres andpatient information services.Tel: 0121 695 2227 Website: www.equip.nhs.uk/services/warwick.html

FirstStop AdviceAdvice and information on all aspects of care,accommodation, housing, finance and rights forolder people.Care Advice Line: 0800 38 92 077Finance Advice Line: 0800 31 02 011Web: www.firststopadvice.org.uk

Friends of the ElderlyA charity supporting older people who have arange of practical needs.40–42 Ebury Street, London SW1W 0LZTel: 020 7730 8263 Web: www.fote.org.uk

Guideposts Carers Support ServiceProvide services for carers in north Warwickshire,Nuneaton & Bedworth and Rugby areas.Tel: 0247 638 5888

Useful contactsAdult, Health and Community Services continues to work closely with its partners to improve the healthand well-being of the people of Warwickshire and below are some of the main contact details whereyou will be able to obtain more information about health services locally and nationally.



Mental Health Services for people under 65Riversley Park Resource Centre, Riversley Park, Coton Road, Nuneaton CV11 5TU

National Association for Providers of Activities for Older People (NAPA)Champion activities for older people in residentialsettings.Bondway Commercial Centre, 5th Floor Unit 5.12, 71 Bondway, London SW8 1SQTel: 020 7078 9375 Web: www.napa-activities.co.uk

NHS Choices Information about health and choices.Web: www.nhs.uk

NHS Direct Health advice and information.Tel: 0845 4647 Web: www.nhsdirect.nhs.uk

NHS Warwickshire Plans, develops and commissions healthcare tomeet the needs of the local population.Tel: 01926 493491Web: www.warwickshirepct.nhs.uk Email: [email protected]

RethinkThe largest national voluntary sector provider ofmental health services.Paul’s House, Tower Street, Taunton TA1 4BHWeb: www.rethink.org.uk

Warwickshire Partners In Carec/o Linden Lodge, Church Road, Warton, Tamworth, Staffordshire B79 0JRTel: 07801 863616 Web: www.wpic.co.uk

Warwickshire Association of Care Homes, TheTel: 07801 863616Web: www.wpic.co.uk

Patient Advice and Liaison Services (PALS)

Coventry Healthcare - Tel: 024 7659 2198

Coventry Primary Care Trust - Tel: 024 7624 6002 Email: [email protected]

George Eliot Hospital- Tel: 024 7686 5550Email: [email protected]

South Warwickshire Hospitals- Tel: 01926 600054

University Hospitals Coventry and WarwickshireNHS Trust- Tel: 0800 028 4203 Email: [email protected]

Warwickshire Ambulance Service NHS Trust -Tel: 024 7634 8985

Warwickshire Primary Care Trust- Tel: 01926 493491

Useful contacts continued


Dedicated topersonalised care

Visit us or call:

If you are currently searching for a care home offering the highest standards of nursing and residential care as well as specialist care for people with dementia, come and visit Kenilworth Grange and see how we can make a difference.

Our homes specialise in quality, personalised care and aim to ensure every resident experiences:

So drop in to any of our homes for a cup of tea and chat and discover how Care UK can help you find the best care for your loved one.

www.careuk.comCare UK has nursing and residential homes throughout the UK. For more information visit:

Kenilworth Grange Spring LaneKenilworthCV8 2HB

Tel: 01926 863320manager.kenilworthgrange@careuk.comwww.kenilworthgrangekenilworth.co.uk

WACH - Member of the Warwickshire Association of Care Homes - see page 36 Advertisers are highlighted

Client groups



40

Warwick & Lemington Spa care homesAdeLAide HouSe ReSidentiAL CARe Home 6 Adelaide Road, Leamington Spa CV31 3PW Tel: 01926 420090 WACH OP D PD

ALbemARLe ReSt Home 50 Kenilworth Road, Leamington Spa CV32 6JW Tel: 01926 425629 WACH OP D

ARden HouSe 18-20 Clarendon Square, Leamington Spa CV32 5QT Tel: 01926 423695 WACH OP D PD Advert page 41bARnA HouSe ReSt Home 60 Clarendon Avenue, Leamington Spa CV32 4SA Tel: 01926 421186 WACH OP D

beeCH Lodge – deAF-initeLy independent 26-28 Warwick New Road, Leamington Spa CV32 5JJ Tel: 01926 337743 PD LDA SI

betHAny Clarendon Place, Leamington Spa CV32 5QN Tel: 01926 423661 OP D PD

buRgeSS CARe Fosse Way, Leamington Spa CV31 1XH Tel: 01926 614048 LDA

CLARenCe HouSe 42 Warwick New Road, Leamington Spa CV32 6AA Tel: 01926 832826 WACH OP D Advert page 23 CLARendon mAnoR Golf Lane, Whitnash, Leamington Spa CV31 2PZ Tel: 01926 426758 OP D

CRAigHAven CARe Home 4 Heath Terrace, Leamington Spa CV32 5LY Tel: 01926 429209 WACH OP D

gLebe HouSe 50 Radford Road, Leamington Spa CV31 1LZ Tel: 01926 422321 LDA

gReenWAyS CARe Home Marton Road, Long Itchington CV47 9PZ Tel: 01926 633294 WACH OP

HAnCox CLoSe, 7-8 Weston Under Wetherley, Leamington Spa CV33 9GD Tel: 01926 633548 OP LDA YA

HeLen Ley CouRt Bericote Road, Blackdown, Leamington Spa CV32 6QP Tel: 01926 313550 WACH PD YA

individuAL CARe SeRviCeS 14 Marble Alley, Studley B80 7LD Tel: 01527 857280 LDA

JAmeS HiRonS CARe Home 53 Lillington Road, Leamington Spa CV32 6LD Tel: 01926 422425 WACH OP Advert page 41

LAWnS CARe Home, tHe 1 Gleave Road, Whitnash, Warwickshire CV31 2JS Tel: 01926 425072 OP

mAnoR RoAd, 9 Leamington Spa CV32 7RJ Tel: 01926 313227 OP MH YA

noRFoLk StReet, 13 Leamington Spa CV32 5YQ Tel: 01926 313227 OP MH YA

pARk vieW CARe Home Priory Road, Warwick CV34 4ND Tel: 01926 493883 OP

peACeHAven 12 Kenilworth Road, Royal Leamington Spa CV32 5TL Tel: 01926 422079 OP D PD

peopLe in ACtion - miLveRton teRRACe, 4 Leamington Spa CV32 5BA Tel: 01926 882831 PD LDA SI YA

RiveR meAdoWS Warwick Road, Kineton, Warwick CV35 0HW Tel: 01926 642074 OP D

RuSSeLL teRRACe, 52 Leamington Spa CV31 1HE Tel: 01926 431471 OP LDA YA

Warwick & Leamington Spa

41V i s i t w w w. c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e 41

jamEs HIRoNs53 Lillington Road, Leamington spa, CV32 6LD

Telephone: 01926 422425 • www.jameshirons.org.uk • Email: [email protected]

Registered Charity No.217304

• High standards of care• Dedicated, qualified staff• Long term and respite stay• Individually styled single rooms• Extensive landscaped grounds• Daily programme of activities• Varied healthy menus• Visitors welcome at any

reasonable time

James Hirons 2011 2/5_Jameshironsad 25/06/2012 15:18 Page 1

Arden HouseResidential Care Home for older peopleSituated in the heart of Leamington Spa, Arden Housecan offer care for 32 residents. Its aim is to provide asecure, relaxed, homely environment where residentscomfort and care is of prime importance.

• 24hr care• Fully Qualified staff• Local Authority Funded accepted• Home Cooked fresh food (catering for any special dietary requirements)• 3 separate lounges and 1 conservatory• Passenger and stair lifts fitted

• Regular Activities including Bingo, Bowls, Arts & Crafts, Motivation Mornings• Hairdresser and Chiropodist available regularly

Come along and see us anytime, no appointment necessary.Arden House 18/20 Clarendon Square,

Leamington Spa, Warks CV32 5QT

T: 01926 423695www.greensleeves.org.uk

Arden House 1/10_Layout 1 25/06/2012 15:13 Page 1

Maintaining the dignity and independence of those we care for is paramount and we are passionate about thequality of services we provide.

• Residential care for older people including specialist dementia care• Day care and respite care for older people• Residential care including respite care for adults with a physical disability• Home Care Services throughout the Stratford Upon Avon, Wellesbourne, Shipston & Southam areas

Four Ways Mason Avenue, Lillington, Leamington Spa CV32 7PE. T: 01926 421309

Newlands White Row, Kenilworth CV8 1HW. T: 01926 859600 *

Sycamores Sydenham Drive, Leamington Spa, CV31 1PB. T: 01926 420964

Woodside Spinney Hill, Warwick, CV34 5SP. T: 01926 492508

Homes in your area:


* with learning disabilities

WCS - Leamington Spa, Warwick, Kenilworth 1/10_Layout 1 25/06/2012 12:3

Looking for care or support?

Call 0800 38 92 077 Advice for older people

This Directory’s free advice line provides an INDEPENDENT advice and information

service encompassing care, accommodation, funding and rights. A personalised report

can be generated for customers providing details of all care homes or housing with

care schemes that meet their criteria with supplementary information about

choosing and funding care.

One call to the freephone number 0800 38 92 077 will enable the service to

build a profile of exactly what type of care you’re looking for, while taking

into account your personal needs and interests.


Client groups



Warwick & Lemington Spa care homes continued

42

WCS CARe gRoup Ltd - FouR WAyS Mason Avenue, Lillington, Leamington Spa CV32 7PE Tel: 01926 421309 WACH OP D Advert page 41 & outside back Cover

WCS CARe gRoup Ltd - neWLAndS Whites Row, Kenilworth CV8 1HW Tel: 01926 859600 WACH PD YA Advert page 41 & outside back Cover

WCS CARe gRoup Ltd - SyCAmoReS, tHe Sydenham Drive, Leamington Spa CV31 1PB Tel: 01926 420964 WACH OP D Advert page 41 & outside back Cover

WCS CARe gRoup Ltd - WoodSide Spinney Hill, Warwick CV34 5SP Tel: 01926 492508 WACH OP D Advert page 41 & outside back Cover

WiLLeS RoAd, 26 Leamington Spa CV31 1BN Tel: 01926 336437 LDA YA

Warwick & Lemington Spa care homes with nursingCASteL FRomA 93 Lillington Road, Leamington Spa CV32 6LL Tel: 01926 427216 WACH PD YA

CAvendiSH Lodge 41 Leam Terrace, Leamington Spa CV31 1BQ Tel: 01926 427584 MH

Cubbington miLL Church Lane, Cubbington, Leamington Spa CV32 7JT Tel: 01926 680025 WACH Advert page 47 OP PD YA

eden pLACe mentAL HeALtH nuRSing Home 1 Vicarage Road, Leamington Spa CV32 7RH Tel: 01926 313227 WACH OP MH YA

eveRSLeigH nuRSing Home 2/4 Clarendon Place, Leamington Spa CV32 5QN Tel: 01926 424431 WACH Advert page 43 OP

gALAnoS HouSe Banbury Road, Southam CV47 2BL Tel: 01926 812185 WACH OP D

guyS CRoSS nuRSing Home 120/122 Coventry Road, Warwick CV34 5HL Tel: 01926 776922 WACH MH YA

HeLen Ley CARe CentRe Bericote Road, Blackdown, Leamington Spa CV32 6QP Tel: 01926 313550 WACH PD

HomeWood 40 Kenilworth Road, Leamington Spa CV32 6JF Tel: 01926 423519 WACH OP

keniLWoRtH gRAnge CARe Home 4 Spring Lane, Kenilworth CV8 2HB Advert page 39 Tel: 01926 863320 WACH D PD LDA MH YA

keniLWoRtH mAnoR Thickthorn Orchards, Thickthorn Close, Kenilworth CV8 2AF Tel: 01926 858030 WACH OP

mARLoeS WALk, 14 Sydenham, Leamington Spa CV31 1PA Tel: 01926 452805 PD LDA YA

neWSteAd Lodge nuRSing Home Warwick Road, Southam, Leamington Spa CV47 0HW Tel: 01926 813694 WACH OP

RoyAL LeAmington SpA nuRSing Home, tHe 14-16 Adelaide Road, Leamington Spa CV31 3PW Tel: 01926 426820 WACH OP PD Advert page 45

SebRigHt HouSe CARe Home 10-12 Leam Terrace, Leamington Spa CV31 1BB Tel: 01926 431141 OP D YA

tHiStLey Lodge 40 Warwick New Road, Leamington Spa CV32 6AA Tel: 01926 435045 MH

viCtoRiA nuRSing Home 31 Kenilworth Road, Leamington Spa CV32 6JG Tel: 01926 420688 WACH OP D PD SI


Client groups


43V i s i t w w w. c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e 43

nuneaton care homesACoRn Lodge 132 Coventry Road, Nuneaton CV10 7AD Tel: 02476 642680 WACH OP D PD

beAmAn HouSe 66 Oaston Road, Nuneaton CV11 6JZ Tel: 02476 742206 LDA

CALdWeLL gRAnge CARe Home Donnithorne Avenue, Nuneaton CV11 4QJ Tel: 02476 383779 OP

CedARS, tHe 4 Chequer Street, Bulkington CV12 9NH Tel: 02476 362100 OP LDA YA

CHAmbeRLAine CouRt Chapel Street, Bedworth CV12 8PQ Tel: 02476 491621 OP D

CHASeWood 39 School Lane, Exhall, Coventry CV7 9GE Tel: 02476 738211 WACH OP D

CHASeWood Lodge McDonnell Drive, Exhall, Coventry CV7 9GA Tel: 02476 644320 WACH OP D YACoLLyHuRSt 31-33 Nuneaton Road, Bedworth CV12 8AN Tel: 02476 319092 OP FRiendSHip CARe And HouSing 97 Leicester Road, Bedworth CV12 8AH Tel: 02476 848128 LDA2 Locations in nuneaton, 1 Location in bedworth

giLdAWood CouRt School Walk, Attleborough, Nuneaton CV11 4PJ Tel: 02476 341222 WACH Advert page 45 OP D

HoAReStone Avenue, 69 Whitestone, Nuneaton CV11 4TH Tel: 02476 327078 PD LDA YAindividuAL CARe SeRviCeS 14 Marble Alley, Studley B80 7LD Tel: 01527 857280 2 Locations in nuneaton LDA

Nuneaton

A range of specialist services in gracious surroundings.

Permanent, respite and palliativeplacements available.

High standards of care. Professional experienced and dedicated

team of staff. Daily activity programme.

Varied menus.Gold Standard Framework Accreditation

for End of Life CarePEACE OF MIND FOR ALL.Elegant Eversleigh –Two houses. One home. Care and Compassion.

Senior management team available for private consultations at:EVERSLEIGH NURSING HOME

2 & 4 Clarendon Place, Royal Leamington Spa, Warwickshire CV32 5QN Telephone: 01926 424431 Fax: 01926 424696e-mail : [email protected]

Or visit our web site at www.eversleighnursinghome.co.uk

One of the finest Nursing Homes in Warwickshire


nuneaton care homes continued

ingLeby CARe Ltd 66 Plough Hill Road, Nuneaton CV10 9NY Tel: 01827 370202 LDA

ingLeby HouSe Leicester Road, Bedworth CV12 8BU Tel: 02476 399170 WACH LDA

Long LeA ReSidentiAL Home 113 The Long Shoot, Nuneaton CV11 6JG Tel: 02476 370553 WACH OP

mAnoR CouRt Home Manor Court Road, Nuneaton CV11 5HU Tel: 02476 383787 WACH OP

mARneR HouSe 79 Fitton Street, Nuneaton CV11 5RZ Tel: 02476 641492 PD MH SI YA AD

oASton Lodge 82 Oaston Road, Nuneaton CV7 9AS Tel: 02476 742200 LDA

oLd ReCtoRy CARe Home, tHe Leicester Road, Bedworth CV12 8BU Tel: 02476 318863 WACH OP D

peopLe in ACtion - mAnoR CouRt RoAd, 132 - 134 Nuneaton CV11 5HQ Tel: 02476 383986 PD LDA SI YA

peopLe in ACtion - mAnoR CouRt RoAd, 136 Nuneaton CV11 5HQ Tel: 02476 353973 PD LDA SI YA

peopLe in ACtion - oLd HinCkLey RoAd, 45 Nuneaton CV10 0AA Tel: 02476 382960 PD LDA SI YA

peopLe in ACtion - pRinCeS StReet, 46 Nuneaton CV11 5NW Tel: 02476 353581 PD LDA SI YA

RomSey WinCHeSteR Avenue 46, 48, 50 Romsey Avenue and 81, 81a, 83 and 85 Winchester Avenue, Nuneaton CV10 0DR Tel: 02476 848143 MH

StAbLeS ReSidentiAL CARe Home , tHe Castle Road, Hartshill, Nuneaton CV10 0SE Tel: 02476 392352 WACH OP

WCS CARe gRoup Ltd - AttLeboRougH gRAnge Attleborough Road, Nuneaton CV11 4JN Tel: 02476 383543 WACH OP D Advert page 45 & outside back Cover

WCS CARe gRoup Ltd - dRAyton CouRt Cedar Road, Camphill, Nuneaton CV10 9DL Tel: 02476 392797 WACH OP D Advert page 45 & outside back Cover

WCS CARe gRoup Ltd - FAiRFieLd Butler Crescent, Exhall, Coventry CV7 9DA Tel: 02476 311424 WACH OP D Advert page 45 & outside back CoverWiLLoWS, tHe 4 & 5 Sadler Gardens, Coalpit Fields Road, Bedworth CV12 9HG Tel: 02476 362100 OP LDA YA

nuneaton care homes with nursingCoWLeeS CARe Home Astley Lane, Bedworth CV12 0NF Tel: 02476 313794 WACH D

HARmony HouSe The Bull Ring, Chilvers Coton, Nuneaton CV10 7BG Tel: 02476 320532 WACH OP D PD

HAven nuRSing Home New Road, Ash Green, Coventry CV7 9AS Tel: 02476 368100 OP D

HoLmFieLd nuRSing Home 291 Watling Street, Nuneaton CV11 6QB Tel: 02476 345502 OP PD Advert page 45

oLdbuRy gRAnge nuRSing Home Oldbury Road, Hartshill, Nuneaton CV10 0TJ Tel: 02476 398889 WACH OP

RiCHmond viLLAge CoventRy Bede Village, Hospital Lane, Goodyers End, Bedworth CV12 0PB Tel: 02476 645544 WACH OP PD YA


Client groups



AWARD WINNING CARING HOMES FOR OLDER PEOPLE

Freephone 0808 166 1228 www.caringhomes.org

GILDAWOOD COURT Attleborough, CV11 4PJ

Gildawood Court is a modern purpose built care home enjoying a prime position close to the centre of Attleborough and within a mile of the town of Nuneaton, in the beautiful county of Warwickshire.

The building has been thoughtfully designed to provide the perfect environment for the specialised care of residents with Alzheimer’s disease and other dementia illnesses.

• Full & Varied Activities

• Home Cooked Food• Centrally Located• Excellent Reputation

• Alzheimers Society Trained Staff

• En Suite Bedrooms • Purpose Built Care Home• Personalised Care Plans



Attleborough Grange, Attleborough Road, Nuneaton CV11 4JN, T: 024 7638 3543

Drayton Court Cedar Road, Camphill, NUNEATON CV10 9DL, T: 024 7639 2797

Fairfield Butler Crescent, Exhall, Coventry, CV7 9DA, T: 024 7631 1424

Homes in your area:


WCS - Nuneaton & Coventry 1/10_Layout 1 25/06/2012 15:26 Page 1

Set in beautiful grounds, our home provides thehighest standards of 24 hour nursing care. Thenursing home is set in a conservation area, onlya few minutes walk from the town centre andcomprises of two regency detached residenciesjoined by a central link.

• Friendly professional care. • Elegant single rooms with en-suite.• Colour TV in all rooms.• 3 attractive lounges.• Lovely gardens used for garden parties and barbecues in the summer.• Occupational therapy, activities organiser.

14-16 Adelaide Road, Royal Leamington Spa, Warwickshire CV31 3PWTelephone 01926 426820

The Royal Leamington Spa Nursing Home

Royal Leamington Spa 1/10_Layout 1 25/06/2012 15:31 Page 1

Bentley House is a converted Georgian house with purposebuilt accommodation set in an elevated position overlookingbeautiful Warwickshire countryside. Its quiet location, within its own grounds, offers the best of nursing andresidential care to older people enabling them to live in a safe, secure, and friendly environment.

The home also has a day unit for clients with mental health issues who wish to remain more independentwithin the community. The unit has successfully operated for the last four years. Located centrally forBirmingham, Leicester, Coventry and north Warwickshire, being less than 10 minutes from the M42/A5.

Please contact Angela Hadley for further information or to arrange a visit.

Bentley House Care Centre Twenty-One Oaks, Bentley, Atherstone,Warwickshire CV9 2HQTel: 01827 711740 Fax: 01827 712901Email: [email protected]: www.bentleyhousecarecentre.co.uk

Bentley House Care Centre_1/5 25/06/2012 15:53 Page 1For an information pack or to arrange a visit

please call Julie on 02476 345 502 or 07432 677 541

291 Watling Street, Nuneaton CV11 6BQEmail: [email protected] Website: sevahealthcare.com

Holmfield Nursing Home

Providing high quality nursing carein a friendly and homely environment within

Nuneaton

Holmfield NH 1-10 v2_1/10 06/07/2012 08:35 Page 1

Riversley park


Client groups



north Warwickshire care homesbRACebRidge CouRt CARe Home Friary Road, Atherstone CV9 3AL Tel: 01827 712895 OP

buttS CRoFt HouSe Tamworth Road, Corley, Coventry CV7 8BB Tel: 01676 540334 WACH OP D

HigHFieLd Dunns Lane, Dordon, Tamworth B78 1RS Tel: 01827 892882 LDA

HoLLieS, tHe Church Road, Shustoke, Coleshill B46 2JX Tel: 01675 481139 OP LDA MH

individuAL CARe SeRviCeS 14 Marble Alley, Studley B80 7LD Tel: 01527 857280 1 Location in polesworth LDA

Linden Lodge ReSidentiAL Home Browns Lane, Dordon, Tamworth, Staffordshire B78 1TR Tel: 01827 899911 WACH OP D Advert page 49

oRCHARd bLytHe CARe Home 3 Wingfield Road, Coleshill, Birmingham B46 3LL Tel: 01675 467027 OP

poLeSWoRtH gRoup Laurel End, Laurel Avenue, Polesworth, Tamworth B78 1LT Tel: 01827 896124 Locations in polesworth LDA

doRdon And AtHeRStone St Andrew’s 37 Blythe Road, Coleshill B46 1AF Tel: 01675 462240 WACH LDA

St CAtHeRine’S bungALoWS Coventry Road, Coleshill B46 3EA Tel: 01675 434050 WACH PD LDA SI

St JoSepH’S Coventry Road, Coleshill, Birmingham B46 3EA Tel: 01675 434500 WACH OP D

North Warwickshire

north Warwickshire care homes with nursing

bentLey HouSe CARe CentRe Twenty One Oaks, Bentley, Atherstone CV9 2HQ Tel: 01827 711740 WACH OP D Advert page 45

Linden Lodge nuRSing Home Linden Lane, Warton, Tamworth, Staffordshire B79 0JR Tel: 01827 899227 WACH OP D PD LDA SI YA Advert page 49

oRton mAnoR nuRSing Home 64-70 Birmingham Road, Water Orton B46 1TH Tel: 0121 749 4209 OP D PD MH SI

kenilworth Castle

YEARS

1992 2012

Why not call us or drop infor a chat over a cup of tea?

www.barchester.com

Choosing theright care homefor Mum was

made easy.

T hank you, Barchester !

• Nursing Care • Residential Care • Dementia Care • Respite Care• Diverse Services

From the moment my mother and I first visited herBarchester home, we knew we had found somewhere prettyspecial. Elegant surroundings, delicious food and beautifulgardens were made even more appealing by the presence oflike-minded residents with whom she can socialise andenjoy activities. For my part, knowing that she’s safe in thecare of such a dedicated and compassionate team gives megreat peace of mind. And for that I’m extremely grateful.

Coming Soon! Harper Fields Care HomeBalsall Common, Coventry, CV7 7HD

Tel: 02476 480 495 Opening September 2012!

Cherry Trees Care Home | Tel: 01789 444 956Alcester, Warwickshire, B49 6LN

Cubbington Mill Care Home | Tel: 01926 680 025Leamington Spa, Warwickshire, CV32 7JT

Overslade House Care Home | Tel: 01788 851 330Rugby, Warwickshire, CV22 6DY

F_BAR_3659 Warwickshire Care Choices V2_Layout 1 11/05/2012 16:12 Page 1


Client groups




Rugby care homes

Bilton House 5 Bawnmore Road, Bilton, Rugby CV22 7QH Tel: 01788 813147 WACH OP D

Binley Woods 229 Rugby Road, Binley Woods CV3 2BB Tel: 02476 545671 LDA MH YA

CHeRRy tRees 242 Dunchurch Road, Rugby CV22 6HS Tel: 01788 816940 WACH OP D

CHimneys ResidentiAl CARe Home, tHe 39 Bawnmore Road, Bilton, Rugby CV22 7QJ Tel: 01788 521901 WACH OP D LDA

dAventRy RoAd, 55 Dunchurch, Rugby CV22 6NS Tel: 01788 817573 LDA

elms ResidentiAl CARe Home, tHe 5 Main Street, Rugby CV23 0BH Tel: 01788 536701 WACH OP D

elsee RoAd, 34 Rugby CV21 3BA Tel: 01788 553927 LDA

GAteWAy House 14 Bilton Road, Rugby CV22 7AB Tel: 01788 573248 LDA

GRAnville House 4 Moultrie Road, Rugby CV21 3BD Tel: 01788 568873 WACH OP

Holly House 11 Elsee Road, Rugby CV21 3BA Tel: 01788 878671 LDA

Jim Gillespie House 291 Dunchurch Road, Rugby CV22 6HP Tel: 01788 812644 OP

mAnoR House 6 Bawnmore Road, Bilton, Rugby CV22 7QH Tel: 01788 814734 WACH OP D

musmAJAs The Hall, Rugby Road, Wolston CV8 3FZ Tel: 02476 542737 OP

pAx CARe Home 132-134 Pytchley Road, Rugby CV22 5NG Tel: 01788 575009 MH YA

Red House, tHe 236 Dunchurch Road, Rugby CV22 6HS Tel: 01788 817255 WACH OP D

RiCHmond lodGe 27 Bilton Road, Rugby CV22 7AN Tel: 01788 573318 LDA

RuGBy CARe CentRe 53 Clifton Road, Rugby CV21 3QE Tel: 01788 542353 WACH OP D YA Advert page 55

sedlesComBe pARk 241 Dunchurch Road, Rugby CV22 6HP Tel: 01788 813066 WACH OP D

soRRel dRive, 15 Boughton Vale, Rugby CV23 0TL Tel: 01788 546310 LDA

te HiRA CARe Home ltd 23 Moultrie Road, Rugby CV21 3BD Tel: 01788 561521 WACH OP

viCARAGe RoAd, 30 Rugby CV22 7AJ Tel: 01788 574849 LDA

WCs CARe GRoup ltd - deWAR Close 5 Beech Drive, Bilton, Rugby CV22 7LT Tel: 01788 811724 WACH OP Advert page 49 & outside Back Cover

WCs CARe GRoup ltd - mill GReen Newbold Road, Newbold on Avon, Rugby CV21 1EL Tel: 01788 552366 WACH PD YA Advert page 49 & outside Back Cover

WCs CARe GRoup ltd - WestlAnds Oliver Street, Rugby CV21 2EX Tel: 01788 576604 WACH OP D Advert page 49 & outside Back Cover

Rugby

Looking for care or

support?


We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

For independent, impartial advice on your care options, call

this Directory’s advice line on freephone 0800 38 92 077

0800 38 92 077


Drover's House is our brand new state of the art care home, due toopen in April 2013. It will cater for people requiring high levels of both

residential care as well as specialist dementia care.

There will be 75 spacious rooms withen-suite facilities. The home is dividedinto six small households comprisingof their own kitchenette, dining roomand lounge. Each household willbenefit from its own designated highlyqualified team of staff. The home is set among landscaped gardens located within a bustling new developmenton the former Rugby Cattle Market site next to the railway station.

If you would like to receive further information or reserve a place please contact us by email [email protected], or ring 01926 864242 where we will be happy to help.

Alternatively please visit our website www.wcs-care.co.uk


OPENING IN APRIL 2013 ......

WCS NEW 2-5_2/5 25/06/2012 15:15 Page 1



Dewar Close 5 Beech Drive, Bilton, Rugby, CV22 7LT, T: 01788 811724

Mill Green Newbold Road, Newbold on Avon, Rugby, CV21 1EL. T: 01788 552366 *

Westlands Oliver Street, Rugby, CV21 2EX, T: 01788 576604

Homes in your area:


* with learning disabilities

WCS - Rugby 1/10_Layout 1 25/06/2012 16:06 Page 1

Linden Lodge Nursing Home, Warton

Linden Lodge Residential Home, Dordon Browns Lane, Dordon, Tamworth, B78 1TR T: 01827 899911

Linden Lane, Warton, Tamworth B79 0JRT: 01827 899227

34 Beds, Carers for frail elderly, Specialises in caring for people with dementia. New build, En-suite single rooms, Hairdresser,

Aromatherapist, Central location within community of Dordon, Purpose built, Family & friends always welcome.

Please contact Charlotte Haynes (Care Manager) for further information.


Linden Lodge was purpose built in 1990 and designed specifically to meet the changing needs of our residents whilst

providing the highest standard of care. Shops, visiting hairdresser, comprehensive range of social events and outings.

Family & friends are always welcomed.

Please contact Linda Lowrie (Matron) for further information. Email: [email protected]

Linden Care Homes LTD

Linden 1/5_Layout 1 05/07/2012 11:12 Page 1


Client groups


50

Rugby care homes with nursingCLiFton CouRt nuRSing Home Lilbourne Road, Clifton-Upon-Dunsmore, Rugby CV23 0BB Tel: 01788 577032 WACH OP D

oveRSLAde HouSe 12 Overslade Lane, Rugby CV22 6DY Tel: 01788 851330 WACH OP D Advert page 47

St mARy’S nuRSing Home Montilo Lane, Harborough Magna, Rugby CV23 0HF Tel: 01788 832589 WACH OP D PD MH Advert page 51

toWn tHoRnS CARe CentRe Easenhall, Rugby CV23 0JE Tel: 01788 833311 WACH OP D PD SI YA

WARWiCkSHiRe nuRSing And ReSidentiAL Home, tHe Main Street, Thurlaston, Rugby CV23 9JS Tel: 01788 522405 OP

WiLLoW tRee nuRSing Home 12 School Street, Hillmorton, Rugby CV21 4BW Tel: 01788 574689 WACH OP D

WoLSton gRAnge Coalpit Lane, Lawford Heath, Rugby CV23 9HH Tel: 02476 540482 WACH OP D

Stratford-upon-Avon care homesbAnCRoFt gARdenS ReSidentiAL Home Waterside, Stratford-Upon-Avon CV37 6BA Tel: 01789 269196 WACH OP D PD SI Advert page 51

CedAR LAWn Cedar Close, Welcombe Road, Stratford-Upon-Avon CV37 6UP Tel: 01789 205882 WACH OP

dRAyton Avenue, 201 Stratford-Upon-Avon CV37 9LD Tel: 01789 269300 LDA

FieLd vieW HouSe Sandheys, The Slough, Crabbs Cross, Redditch B97 5JT Tel: 01527 550248 OP

FouR ACReS CARe HomeS Archer Close, Studley B80 7HX Tel: 01527 853766 OP

HAven HouSe ReSidentiAL Home Warwick Road, Kineton, Warwick CV35 0HN Tel: 01926 641714 OP

HFt (tHe Home FARm tRuSt Ltd) 5/6 Brook Business Park, Folly Brook Road, Emersons Green, Bristol BS16 7FL Tel: 0117 906 1700 PD LDA3 Locations in bidford-on-Avon, 1 Location in Stratford-upon-Avon

HyLAndS HouSe Warwick Road, Stratford-Upon-Avon CV37 6YW Tel: 01789 414184 WACH D

LAuReLS, tHe The Green, Wilmcote, Stratford-Upon-Avon CV37 9UU Tel: 01789 262547 LDA MH

LoW FuRLong CARe Home Darlingscote Road, Shipston-on-Stour CV36 4DY Tel: 01608 662005 OP

LoWeR meAdoW CARe Home Drayton Avenue, Stratford-Upon-Avon CV37 9LF Tel: 01789 268522 OP

LuCy gLyn 9 Evesham Place, Stratford-Upon-Avon CV37 6HT Tel: 01789 297353 LDA

Stratford-Upon-Avon

Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people


Salford House

RESIDENCE FOR THE RETIRED

• Privately owned Residential Home providing excellent accommodation and standards of care.• Friendly and homely environment. • extended Georgian property.• large private gardens. • Many rooms en-suite. • Village location.

• Close to Stratford-Upon-Avon and the Cotswolds. • Visiting G.P. and other community services.

For further information and to discuss your requirements, please contact: MRS PAM HANCOX Care Manager or MR NiCk BAiley

SAlFORD HOUSe, STATiON ROAD, SAlFORD PRiORS, NR eVeSHAM WR11 8UX

Telephone: 01789 772461 email: [email protected] www.salfordhouse.co.uk

Salford House_2/5 02/07/2012 13:04 Page 1

Waterloo House & Avon Lodge Care Home is part of the Alpha CareHomes Group. The home is a converted Victorian house situated in thepeaceful village of Bidford on Avon and is centrally located 7 milesbetween Alcester, Stratford-upon-Avon and Evesham.

Waterloo House & Avon Lodge Care Home specialises in providing:

• Residential Dementia Care • Respite Care

Our dedicated and qualified staff are committed to providing the higheststandards of care to meet each resident's individual needs in acomfortable, homely and friendly environment.

Waterloo House & Avon Lodge Care Home

Waterloo Road | Bidford-on-Avon,Alcester | Warwickshire | B50 4JH

Telephone: 01789 773 359Fax: 01789 774 791Email: [email protected]

www.alphacarehomes.com We look forward to meeting you.

Providing you with professional, committed care.

ALP1_454_adverts.qxd 9/5/11 11:54 Page 1

Bancroft GardensWATERSIDE, STRATFORD-UPON-AVON

Fo r more in fo rm a t io n t e l ephone : ( 01 789 ) 269196

Situated overlooking a beautiful park and the River Avon with the Shakespeare Theatreopposite. Our Home offers quality of lifeand freedom to pursue your interests in an attractive tourist location.• En-suite rooms available.• Respite and a local Home Care service is

also available.Won ‘Dignity in Care’ Award 2009Finalist in National Care Home Awards 2011

Small Homes AwardCentral England 2008

GOLD STANDARD FRAMEWORK AWARD

Bancroft Gardens 2010_Bancroft 2010 Advert 10/07/2012 12:44 Page 1

Maintaining the dignity and independence of those we care for is paramount and we arepassionate about the quality of services we provide.

• Residential care for older people including specialist dementia care• Day care and respite care for older people• Residential care including respite care for adults with a physical disability• Home Care Services throughout the Stratford Upon Avon, Wellesbourne, Shipston &

Southam areas

The Limes Alcester Road, Stratford upon Avon CV37 6PH. T: 01789 267076

Homes in your area:


WCS - Stratford 1/10_Layout 1 25/06/2012 15:27 Page 1

ST MARY’S NURSING HOME

Our aim is to provide excellent standards of care within a restful andhomely environment.

l All rooms are single with en-suite facilities complemented by comfortable lounges and dining rooms.

l With registered nurses and trained carers working throughout the day and night we canensure the right levels of care are provided at all times.

l We can offer – Dementia and General Nursing Care – both in dedicated units – for long orshort stays.

l Other services include physiotherapy, chiropody, hairdresser and activities programme.

MONTILO LANE • HARBOROUGH MAGNA • RUGBY • CV23 0HF

For more information call us on (01788) 832589 WARWICKSHIRE ASSOCIATION OF CARE HOMES

st marys nursing home_st marys nursing home 03/07/2012 13:00 Page 1


Client groups



Stratford-upon-Avon care homes continued

mAnoR RoAd, 7 Stratford-Upon-Avon CV37 7EA Tel: 01789 414552 LDA YA

meAdoW vieW Meadow View Close, off Wharrage Road, Alcester B49 6PR Tel: 01789 766739 OP D

peopLe in ACtion - bARnFieLd Church Lane, Gaydon CV35 0EY Tel: 01926 640521 PD LDA SI YA

peopLe in ACtion - FouR gAbLeS Ingon Lane, Snitterfield, Stratford-Upon-Avon CV37 0QE Tel: 01789 204615 PD LDA SI YA

RoSedALe 27 Stratford Road, Shipston-on-Stour CV36 4AZ Tel: 01608 663129 LDA

RoxbuRgH HouSe Warwick Road, Kineton CV35 0HW Tel: 01926 640296 WACH OP D

SALFoRd HouSe Station Road, Salford Priors, Nr Evesham WR11 8UX Tel: 01789 772461 WACH OP D Advert page 51

StRAtFoRd And diStRiCt menCAp Suite 1 Clifford Mills, Clifford Chambers, Stratford-Upon-Avon CV37 8HW Tel: 01789 298709 PD LDA2 Locations in Stratford-upon-Avon, 1 Location in Studley, 1 Location in Shipston-on-Stour, 1 Location in Southam

WAteRLoo HouSe CARe Home Waterloo Road, Bidford-on-Avon, Alcester B50 4JH Tel: 01789 773359 WACH OP D Advert page 51

WCS CARe gRoup Ltd - LimeS, tHe Alcester Road, Stratford-Upon-Avon CV37 6PH Tel: 01789 267076 WACH OP Advert page 51 & outside back Cover

WoodLAndS, tHe 176 Alcester Road, Studley B80 7PA Tel: 01527 852815 OP D

Shakespear’s birth place

Helping you to Choose and Pay for care • 0800 38 92 077 53V i s i t w w w. c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

Bromson Hill Care Home is part of the Alpha Care Homes Group. Thehome was formerly an Edwardian Manor House and still retains some ofit’s original features. It is situated in beautiful grounds on the outskirts ofthe peaceful village of Ashorne, 6 miles from the centre of Warwick.

Bromson Hill Care Home specialises in providing:

• Nursing Care • Respite Care

Our dedicated and qualified staff are committed to providing the higheststandards of care to meet each resident's individual needs in a comfortable,homely and friendly environment.

Bromson Hill Care Home

Bromson Hill Care HomeAshorne | Warwick | CV35 9AD

Telephone: 01926 651166Fax: 01926 650396Email: [email protected]




For more advice or information contact Matron Paula du RandEMAIL: [email protected] • www.kineton-manor.co.uk

• Long term Care • Day Care • Respite Care • Convalescent Care • Continuing Health Care for NHS

MANOR LANE, KINETON, WARWICKSHIRE CV35 0JTTELEPHONE: 01926 641739 FAX: 01926 642220

Kineton Manor is a beautiful Georgian house with an impressive history. Situated in the middle of a small Warwickshire village, it enjoys the many amenities and friendly atmosphere of village life and affords fine views across the acres of land belonging to the house and beyond that to Edgehill.

The aim of our highly dedicated professional nursing staff is to look after the physical and spiritual needs of our residents whilst allowing them to lead full lives and retain control of their own daily routine and so be able to enjoy privacy, dignity and individuality.

Kineton 08. 07-03-08 No_Layout 1 03/07/2012 13:09 Page 1

Mockley Manor Care Home is part of the Alpha Care Homes Group andis situated in the peaceful village of Ullenhall near Henley in Arden.

Mockley Manor Care Home specialises in providing:

• Nursing Care • Respite Care

Our dedicated and qualified staff are committed to providing the higheststandards of care to meet each resident's individual needs in acomfortable, homely and friendly environment.

Mockley Manor Care Home

Forde Hall Lane | Ullenhall Nr Henley-In-Arden Warwickshire | B95 5PS

Telephone: 01564 742325Fax: 01564 742185Email: [email protected]




SAFFRON MEADOW, STRATFORD-UPON-AVON, WARWICKSHIRE CV37 6GD TELEPHONE: (01789) 414078 FAX: (01789) 414048

EMAIL: [email protected]

• A comfortable home located inimpressive surroundings near theRiver Avon and Stratford old town.

• Varied social activity programmeplanned to suit most needs ofresidents wishing to participate.

• Respite, carer breaks andconvalescent care can be providedfor patients of all ages.

• Close care apartments are alsoavailable for leasehold purchase with ‘buy back’ guarantee.

The Stratford Bentley Nursing Home

Stratford Bentley 2009_1/5 03/07/2012 12:19 Page 1


Client groups



Stratford-upon-Avon care homes with nursing

ALbAny HouSe 16/18 Albany Road, Stratford-Upon-Avon CV37 6PG Tel: 01789 261191 MH

ALveSton LeyS nuRSing Home Kissing Tree Lane, Alveston, Stratford-Upon-Avon CV37 7QN Tel: 01789 204391 WACH OP

ARden vALLey Bearley Cross, Wootton Wawen, Solihull B95 6DR Tel: 01789 731168 WACH OP

bRomSon HiLL nuRSing Home Ashorne, Warwick CV35 9AD Tel: 01926 651166 WACH OP

Advert page 53

CAnning CouRt nuRSing And ReSidentiAL Home Canners Way, Stratford-Upon-Avon CV37 0BJ Tel: 01789 405000 D

CHeRRy tReeS Stratford Road, Oversley Green, Alcester, Stratford-Upon-Avon B49 6LN Tel: 01789 444956 WACH OP D PD YA Advert page 47

kineton mAnoR nuRSing Home Manor Lane, Kineton CV35 0JT Tel: 01926 641739 WACH OP Advert page 53

moCkLey mAnoR CARe Home Forde Hall Lane, Ullenhall, Nr Henley-in-Arden B95 5PS Tel: 01564 742325 WACH OP Advert page 53

pitCHiLL HouSe nuRSing Home Pitchill, Salford Priors, Evesham WR11 8SN Tel: 01386 870092 WACH OP PD YA

Quinton HouSe nuRSing Home Lower Quinton, Stratford-Upon-Avon CV37 8RY Tel: 01789 720337 WACH OP D Advert page 55

StRAtFoRd bentLey nuRSing Home, tHe Saffron Meadow, Stratford-Upon-Avon CV37 6GD Tel: 01789 414078 WACH OP Advert page 53

Looking for care or

support?


We provide you with information on care, accommodation, funding and rights. A personalised report can be generated providing details of all options that meet your criteria.

For independent, impartial advice on your care options, call

this Directory’s advice line on freephone 0800 38 92 077

0800 38 92 077

Warwick Castle


At Quinton House Nursing Home the views are beautiful. Making for a home from home, friendly comfortable environment. All staff are professional and friendly towards residents, encouraging them to live full lives and retain control of their own daily routine, and so be able to enjoy privacy, dignity and individuality. Carers want residents to feel right at home.

The spacious accommodation is divided into lounges, dining rooms and a beautiful conservatory to provideintimate areas for relaxing and socialising. All rooms, including companion rooms, are light and airy, have en-suite facilities, televisions, telephone points and a nurse call system within easy reach.

The nursing home provides a variety of interesting and stimulating activities daily - from creative craft sessions to theatre visits. All meals are freshly prepared and cooked in the home’s kitchen to cater for all dietary requirements.

Please do not hesitate to contact us should you require further information.Rick Bloomer, Home ManagerMain Road, Lower Quinton, Stratford-upon-Avon, Warwickshire CV37 8RYTel: 01789 720337 or 720247 • Email: [email protected] or [email protected]

‘With 20 years of knowledge and experience, Quinton House Nursing Home is truly a place for your loved ones.’

Providing High Quality Care Quinton HouseNurs ing Home

Four Seasons are committed toproviding individual, professionaland practical care and attention in a safe, homely and warmenvironment. Our care homesoffer both long term and shortterm care for the elderly.

They combine a comfortableenvironment with the professionalsupport you would expect from a large healthcare organisation.

Contact our home directly, or visit www.fshc.co.uk

RUGBY CARE HOME53 Clifton Road, Rugby,Warwickshire, CV21 3QET: 01788 542353E: [email protected]

That’s why we’re one of the UK’s leading healthcare providers

17982 Warwickshire ad(184x53)_Layout 1 28/06/2012 14:27 Page 1

narrowboats docked in the Fenny Compton marina


All Homes

Indices

Acorn Lodge 43

Adelaide House Residential Care Home 40

Albany House 54

Albemarle Rest Home 40

Alveston Leys Nursing Home 54

Arden House 40

Arden Valley 54

Bancroft Gardens Residential home 50

Barna House Rest Home 40

Beaman House 43

Beech Lodge – DEAF-initely Independent 40

Bentley House Care Centre 46

Bethany 40

Bilton House 48

Binley Woods 48

Bracebridge Court Care Home 46

Bromson Hill Nursing Home 54

Burgess Care 40

Butts Croft House 46

Caldwell Grange Care Home 43

Canning Court Nursing and Residential Home 54

Castel Froma 42

Cavendish Lodge 42

Cedar Lawn 50

Cedars, The 43

Chamberlaine Court 43

Chasewood 43

Chasewood Lodge 43

Cherry Trees 48

Cherry Trees 54

Chimneys Residential Care Home, The 48

Clarence House 40

Clarendon Manor 40

Clifton Court Nursing Home 50

Collyhurst 43

Cowlees Care Home 44

Craighaven Care Home 40

Cubbington Mill 42

Daventry Road, 55 48

Dordon and Atherstone 46

Drayton Avenue, 201 50

Eden Place Mental Health Nursing Home 42

Elms Residential Care Home, The 48

Elsee Road, 34 48

Eversleigh Nursing Home 42

Field View House 50

Four Acres Care Homes 50

Friendship Care and Housing 43

Galanos House 42

Gateway House 48

Gildawood Court 43

Glebe House 40

Granville House 48

Greenways Care Home 40

Guys Cross Nursing Home 42

Hancox Close, 7-8 40

Harmony House 44

Haven House Residential Home 50

Haven Nursing Home 44

Helen Ley Care Centre 42

Helen Ley Court 40

HFT (The Home Farm Trust Ltd) 50

Highfield 46

Hoarestone Avenue, 69 43

Hollies, The 46

Holly House 48

Holmfield Nursing Home 44

Homewood 42

Hylands House 50

Individual Care Services 40, 43 & 46

Ingleby Care Ltd 44

Ingleby House 44

James Hirons Care Home 40

Jim Gillespie House 48

Kenilworth Grange Care Home 42

Kenilworth Manor 42

Kineton Manor Nursing Home 54

Laurels, The 50

Lawns Care Home, The 40


All Homes continued

Linden Lodge nursing Home 46

Linden Lodge Residential Home 46

Long Lea Residential Home 44

Low Furlong Care Home 50

Lower Meadow Care Home 50

Lucy Glyn 50

Manor Court Home 44

Manor House 48

Manor Road, 7 52

Manor Road, 9 40

Marloes Walk, 14 42

Marner House 44

Meadow View 52

mockley manor Care Home 54

Musmajas 48

Newstead Lodge Nursing Home 42

Norfolk Street, 13 40

Oaston Lodge 44

Old Rectory Care Home, The 44

Oldbury Grange Nursing Home 44

Orchard Blythe Care Home 46

Orton Manor Nursing Home 46

overslade House 50

Park View Care Home 40

Pax Care Home 48

Peacehaven 40

People in Action - Barnfield 52

- Four Gables 52

- Manor Court Road, 132 - 134 44

- Manor Court Road, 136 44

- Milverton Terrace, 4 40

- Old Hinckley Road, 45 44

- Princes Street, 46 44

Pitchill House Nursing Home 54

Polesworth Group 46

Quinton House nursing Home 54

Red House, The 48

Richmond Lodge 48

Richmond Village Coventry 48

River Meadows 40

Romsey Winchester Avenue 44

Rosedale 52

Roxburgh House 52

Royal Leamington Spa nursing Home, the 42

Rugby Care Centre 48

Russell Terrace, 52 40

Salford House 52

Sebright House Care Home 42

Sedlescombe Park 48

Sorrel Drive, 15 48

St Catherine’s Bungalows 46

St Joseph’s 46

St mary’s nursing Home 50

Stables Residential Care Home , The 44

Stratford and District Mencap 52

Stratford bentley nursing Home, the 54

Te Hira Care Home Ltd 48

Thistley Lodge 42

Town Thorns Care Centre 50

Vicarage Road, 30 48

Victoria Nursing Home 42

Warwickshire Nursing and Residential Home, The 50

Waterloo House Care Home 52

WCS Care group Ltd

- Attleborough grange 44

- dewar Close 48

- drayton Court 44

- Fairfield 44

- Four Ways 42

- Limes, the 52

- mill green 48

- newlands 42

- Sycamores, the 42

- Westlands 48

- Woodside 42

Willes Road, 26 42

Willow Tree Nursing Home 50

Willows, The 44

Wolston Grange 50

Woodlands, The 52

Advertisers are in bold


Home care providers

Indices

Age Concern 14

Age UK Warwickshire 14

Allied Healthcare 14

Allied Healthcare 14

Almond Care Ltd 14

Assured Home Care 14

Audley Care Coventry Limited 14

Aurelia Branch 14

Barnfield Care Agency 14

Bella Home Care 14

Bellflower Care Services Office 14

Benvarden Homecare Services Ltd 14

Bluebird Care (Stratford and Warwick) 14

blue Ribbon Community Care (Warwickshire) 14

Burgess Care 14

Camphill GP Led Health Care 14

Care bureau, the Stratford domiciliary 13 Leamington Spa domiciliary and nursing Care 13

Caremark (Stratford upon Avon) 14

Carewatch (South Midlands) 14

Carewatch (South Midlands) 14

Carewatch (South Warwickshire) (T/A Casa Care Limited) 14

Coventry DCA 14

Crystal Caring Services Limited 14

Domiciliary Care Service 14

Elmhurst Assisted Living And Care Facilities 14

Essendal Futures Limited 14

Everycare Rugby and Warwickshire 14

Excite Care LTD 14

Farmers Court 14

Firstpoint Homecare - Henley- in- Arden 14

Flexicare South Midlands 14

Forward Care Uk Ltd 14

Guideposts Trust 14

Helping Hands Home Care 14

Help At Hand Care Service 14

Helping Hands Redditch 14

HFT - Orchard View 14

Highfield 14

Home instead Senior Care Warwickshire 16

Individual Care Services 16

Ingleby Care Ltd 16

Lancaster House 16

Lifewise Support Services Limited 16

Long Lea Home Support 16

Lucy Glyn Domiciliary Care Agency 16

Margaret Court Limited 16

Meadow View Bungalows 16

Mobile Care Services Limited 16

Netherfield House 16

New Directions 16

New Hope Health and Home Care Services Ltd 16

Nightingales Home Care Services 16

Noble Supported Living 16

Oakfield Park 16

On Tap Care Limited 16

Orion House 16

People in Action North Warwickshire - Domiciliary Care 16

People in Action South Warwickshire - Domiciliary Care 16

Precious Support Services 16

Prime - Warwick 16

Reablement Services North Team 16

Reablement Services South Team 16

Rugby Crossroads 16

Sevacare Rugby 16

Springfield Mind Limited 16

Stratford bentley Care Centre 16

Stratford & District Mencap DCA North 16

Stratford & District Mencap DCA South 16

Stratford & District Mencap DCA 16

Sure Care Warwickshire 16

Take- a- Break Warwickshire Limited 16

Tiddington Court Ltd 16

Turning Point - Clarence House 16

universal Care Services Ltd 16

Victoria Dom Care 16

Warwickshire Home Care Services 16

Warwickshire Supported Living 16

Xperience Recruitment Limited 16


59V i s i t w w w. c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r eHelping you to Choose and Pay for care • 0800 38 92 077

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2012 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited.

iSbn 978-1-909048-12-6

Ref. no: 4001/Warwickshire19/0712. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This Directory is available from the publisher and selected book shops at a cover price of £4.95 (plus £1.50 postage).

published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

publisher: Robert Chamberlain. Associate publisher: Matthew Tingey.

editor: Alistair Robertson. group Sales manager: David Werthmann.

Regional team manager: Russell Marsh. business development manager: Paul Leahy.

Senior Sales executives: Elaine Bartlett, Kim Keefe. Sales executives: Tom Knell, Emeka Johnson.

production manager: Lisa Werthmann. Assistant production manager: Jamie Harvey.

production designer: Nick Cade. Creative Artworker: Holly Cornell.


other AdvertisersAgincare group Ltd 15Alpha Care Homes 51, 53Audley Care Ltd 10barchester Healthcare 47blueribbon (Warwickshire) 11Care bureau, the 13Care Choices Helpline 35, 41, 49, 54Care Choices Website 39Care uk 39Caring Homes group 45

Cleeve Hill Healthcare Ltd 17

eversleigh nursing Home 43

Four Seasons Health Care 55

g g trading Ltd t/AS Caremark (Redditch & bromsgrove) 13

greensleeves Homes trust 41

Help At Hand Care Service Ltd 17

Home instead Ltd 11

independent Advocacy 9

Linden Care Homes Ltd 49

Lodders Solicitors LLp 35

moore and tibbits 35

pulse8 + 13

Restful Homes group inside front cover

Surecare (Warwickshire) 17

universal domiciliary Care 15

WCS Care group Ltd 13, 41, 45, 49, 51 & outside back cover

Ragley Hall

Specialist provider of care and support

WCS Care Group was established in 1992 and has now become the largest independent care company inWarwickshire

• Our Homes for older people offer respite care, short stays and long term care.

• We provide specialist dementia care in nine* of our homes for older people and all of these are capable of meeting the needs of those who are blind, partially sighted and hard of hearing.

• Our services for younger adults with physical disabilities have been developed to cater for the very diverse needs of people in the wider community

• Our Home Care Services offer personalised packages of care which are tailored to suit the needs of people intheir own homes.

NUNEATON

RUGBYCOVENTRY

KENILWORTH

LEAMINGTON &WARWICK

STRATFORD

Nuneaton & Coventry Rugby Leamington & Warwick Stratford Care Homes for Physical Disabilities

For further information on any of the services we provide please contact us on:

Tel: 01926 864242 www.wcs-care.co.ukHead Office: 1st Floor, Newlands, Whites Row, Kenilworth CV8 1HW

Attleborough Grange*Attleborough Road,NuneatonCV11 4JN024 7638 3543

Mill Green Newbold Road, Newbold on Avon,Rugby, CV21 1EL01788 552366

Westlands*Oliver Street, Rugby, CV21 2EX01788 576604

Dewar Close*5 Beech Drive, Bilton, Rugby, CV22 7LT01788 811724

Woodside*Spinney Hill, Warwick, CV34 5SP01926 492508Sycamores*

Sydenham DriveLeamington SpaCV31 1PB01926 420964

The Limes* Alcester Road, Stratford upon Avon, CV37 6PH01789 267076

Four Ways* Mason AvenueLillingtonLeamington SpaCV32 7PE01926 421309

NewlandsWhites Row, Kenilworth, CV8 1HW01926 859600

Fairfield* Butler Crescent, Exhall, Coventry, CV7 9DA024 7631 1424

Drayton Court*Cedar Road, Camphill, NuneatonCV10 9DL024 7639 2797

Warwickshire Home Care ServicesSuite 3, Hatton Rock Business CentreHatton Rock, Stratford-upon-Avon CV37 0NU01789 298521

WCS FP 24.5.12_Layout 1 24/05/2012 14:54 Page 1

warwickshire care services directory 2012/13

Documents

care homes defin

listingshome care providers

home care providers

extra care housing

care quality commission

end of life care strategy

dementia services

north warwickshire